Philips India — philips aquatouch at620/14 electric shaver

Defect : - My Philips Electric Shaver bought on 17.01.2019 has developed a defect in the rotary blade casing within seven months use. Metallic strands coming out of the blade casing & injuring my skin while shaving.

The electric shaver is under a 2 year warranty. On the product box it is printed in bold 'Long Lasting Blades' and in the enclosed Instructions it is recommended to replace the shaving heads every 2 years.

I sent mail on 31st Aug 2019 to customercare.[protected]@philips.com and attached 1)product warranty invoice dated 17.01.2019 2)Amazon Invoice and 3) defective product jpg images for your reference.

Received reply from Philips that rotary blade and casing is not covered under warranty.

Eleven mails have been exchanged since 31st Aug 2019 and on 19th Sep 2019 their reply has been:
'we have forwarded your case to our concerned team for further clarity.
We will get back to you with clarification at the earliest.'

Philips India is refusing to replace Defective component under Warranty and simply taking time and then replying that blade / cover can not be replaced because they are parts subject to wear and tear.

I have been pressing the point that :
The rotary blade Cover is defective and hence I am asking for its replacement. The defect has not appeared due to wear and tear o[censored]se but because of inherent manufacturing defect.

I AM ASKING FOR REPLACEMENT OF DEFECTIVE COMPONENT UNDER WARRANTY.

I am very much dissatisfied with Philips India quality of product and quality of Customer Service.