Philips India — philips bre201/100 satinelle essential epilator wire connection loose

I had bought a philips bre201/00 satinelle essential epilator through amazon
This is a product i have now bought twice and complained about before. The connecting wire to the epilator gets a lose connection each time (Twice) and the product does not work with smooth flow of current. Philips has replaced this once. But it's happened again. You can check your own records. I want an apology for the inconvenience caused, why is this happening and of course a smooth replacement. I am a working professional and do not have time to keep registering complaints.
Please help me.