Philips India — philips led tv 42pfl4755/v7 stand material failure leading to collapse damage of led tv | |||||
Hi, i purchased philips led tv 42pfl4755/v7 on 25.07.2011 at reliance digital bangalore (Delivery note attached) hoping the tv to service me make me happy for a minimum 15 years time. Unfortunately on the 27. Dec 2018, there was a loud sound and my favorite 42" led phillips tv was on the floor separated from its stand. It is not known how the stand material of the tv can fail so badly and get ripped out of the base. (Photos of tv bottom and base of stand attached for your viewing) I contacted technokare authorised philips service center no 24, 40th cross, 9th block jayanagar bengaluru 560041 who after inquiring informed that mostly the screen has broken and a new screen will have to be put in place for which it will cost minimum of rs 18000/-. I was shaken badly that for no fault of mine that i am being penalized for the material failure provided by philips india. My frustrated feeling that i have been deceived of my satisfaction of viewing on my best tv has been short lived and swore that i will never buy or suggest philips brand. It has given me service for 7 years only. I have a second tv a 32' lcd which is also on stand and i fear that it may also collapse one day. If philips india cares let it be viewed seriously, the complaint be scrutinized and necessary action be taken to rectify the problem to help me view my tv further satisfactorily. I would request you to take action to replace the screen from philips to ensure customer satisfaction without any charge. Please do the need full and oblige. This is my request please. My email id is : [protected]@gmail.com Particulars and changed address are as below. G r ravi #11, 4th main, bob colony, puttenahalli, j p nagar 7th phase Bengaluru, karnataka - 560078 mobile no [protected] Was this information helpful? | |||||
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Philips India customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Valued Customer,
We believe our team has got in touch with you. We request you to contact the brand for the further assistance. Contact No:[protected]
At Your Service,
Reliance Digital
We believe our team has got in touch with you. We request you to contact the brand for the further assistance. Contact No:[protected]
At Your Service,
Reliance Digital
Philips India has not responded. They are a very big brand in India and the failure of this product of theirs is unique. If they are not interested to respond it shows their attitude towards the products that are sold by them to their customers are as disinterested and not customer friendly.
Just imagine a good product the screen of the TV becoming useless due to the design mistake in the stand!?. Simply ridiculous. Very sad that Philips is not interested to respond.
Regards
G R Ravi
Just imagine a good product the screen of the TV becoming useless due to the design mistake in the stand!?. Simply ridiculous. Very sad that Philips is not interested to respond.
Regards
G R Ravi
Hi Philips,
It is a month already and Philips are yet to respond on the defect pointed out. Your TV stands are of faulty design. This faulty design of TV stand is the cause for the TV to crash on to floor if on stand. Philips can rectify their defect with on site review. This is important in customer satisfaction point of view. As far as I can see the customer care of Philips is in active as they have not responded. Philips India is sporting a very poor image of itself. Do you care for your customers!!!????? I am firmly of the opinion that Philips don't care for their customers. I must be having at least 4 Philips appliances. due to this nonchalant behavior of Philips India they will be losing me as a customer.
Regards
G.R Ravi
It is a month already and Philips are yet to respond on the defect pointed out. Your TV stands are of faulty design. This faulty design of TV stand is the cause for the TV to crash on to floor if on stand. Philips can rectify their defect with on site review. This is important in customer satisfaction point of view. As far as I can see the customer care of Philips is in active as they have not responded. Philips India is sporting a very poor image of itself. Do you care for your customers!!!????? I am firmly of the opinion that Philips don't care for their customers. I must be having at least 4 Philips appliances. due to this nonchalant behavior of Philips India they will be losing me as a customer.
Regards
G.R Ravi
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We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.
At Your Service,
Reliance Digital