Philips India — Philips led tv panel (screen) damaged due to atmospheric moisture | |||||
I bought philips 40 inch full hd led tv online from snapdeal on 6/dec/2014 for price of rs 31450/- but after 1 and 1/2 year successful running t v stop working suddenly so i registered complaint with philips and on 06/07/2016 engineer from philips examine t v at my home and them he took t v to nagpur service center for further detail examine. After detail examine they conclude that the picture screen of t v absorbed moisture from air and that why t v screen panel got damaged which need to be replaced, for replacement of screen its require 19500/- rs. Warranty period was for 1 year. Now my u question is that there was no instruction in instruction manual about watching t v in air tight container. If company has provided in the instructions manual that t v should be watched under air tight container then we could have watched t v in air tight container to minimize damage to screen. I bought the t v for its brand value and such a renowned brand products become faulty then which products we should buy I invest such a big amount in the tv with the hope that we will enjoy it for several years, it is not possible for us to invest such amount every year in tv we are middle class people. Company should produce high quality tv sets I want full replacement or refund of my money I hope my problem will be resolved Attatched email from philips service center Thanks Was this information helpful? | |||||
Philips India customer support has been notified about the posted complaint. | |||||
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please don't buy philips led tvs there are lots of customer complaints
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