Philips India — philips mixer grinder taken for motor replacement 45 days over still not returned back

Address:Ranga Reddy, Andhra Pradesh, 500049

Philips mixer grinder (Hl7701/00) purchased on[protected] in bajaj electronics - madinaguda, miyapur, hyderabad - 500049.

Product is not functioning and given complaint on 22 dec 2018. Service person (Mr. Gnaneswar - [protected]) came and checked the mixer and informed the motor is damaged and need to be replaced, so taken the mixer to their service center on 02 jan 2019 as it is under warranty.

Till date i. E 16 feb 2019, the mixer is not returned back, when ever we call the service center (Ph - [protected]) their reply is it will take another 1 week to repair and no proper response from the service center.

It is very difficult to maintain the kitchen with out the mixer grinder, please understand our pain and request you to resolve the problem asap.

Attached the service receipt and service request email.

Regards,
Rayal reddy.
[protected].
[protected].
+2 photos
Was this information helpful?
No (0)
Yes (0)
Philips India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Philips Team,

With reference to above complaint, still no one responded on the complaint raised.

I think i did a big mistake by purchasing Philips products.

Regards,
Rayal reddy
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Philips India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    1700
    Pending
    0
    Resolved
    422
    Philips India Phone
    +91 22 6691 2000 [Mumbai]
    +91 80 4189 0000 [Bengaluru]
    +91 44 6650 1000 [Chennai]
    Philips India Address
    9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
    View all Philips India contact information