Philips India — Philips Toaster HD4823

Address:

Mumbai City, Maharashtra

We had purchased a Philips toaster on 21/10/14 from Vijay Sales, Mahim, Mumbai. Within a few days it was found to be malfunctioning ie. its thermostat was not working - the toast was getting burnt at minimum settings. We asked for a replacement since it was within the warranty period. After several trips to the shop the toaster was finally replaced and we were given another piece. However within 2 months, the new piece has also starting malfunctioning ie. the thermostat is not working. Also the knob for actuating the toaster just came off in my hand despite normal handling. We took the toaster to Vijay Sales, Mahim, on 10/1/2015. The shop asked us to leave the same with them for checking bythe Philips mechanic when he made his visit. We got a phone call on 13/1/2015 saying the toaster had been repaired. When it was tested in the shop itself it was found that the piece had not been repaired at all.It is now exactly 4 weeks since we have returned the toaster to the shop but the problem has not been settled.We bought the model thinking that Philips was a reputed brand, however our experience has been disappointing. We request you to look into the matter urgently. Dr. Preeti Shanbag