Philips India — philips tv : beware, warranty does not work

Website:

www.philips.co.in/content/B2C/en_IN/support-home/support-contact-page.html

I purchased a philips tv (Led), model no. 39pfl3830/v7, sl. No.[protected], on 28/03/2016 from m/s vijay sales, mumbai. At the time of purchase a three year warranty with doorstep service was assured. A few months back the product developed some problem related to remote. The problem was resolved by the service centre by changing the some parts from the tv having connection with remote. Soon we noticed that the tv display unit is having a vertically dividing line interfering with the picture on tv. I registered a fresh complaint on 25/08/2018 having reference no. Mum[protected]. After a couple of days the service technician visited and opined that the display unit needed to be changed and he would raise the issue with the proper authority. No response was heard from philips side. Hence, i contacted the customer care helpline after about a fortnight. It was assured that the issue would be taken up on priority and that the complaint has not been closed so far. Meanwhile, the remote problem has re-occurred. The service centre was again contacted. I tried to talk to second level at service centre. The lady passed the line to next level. But despite waiting for half an hour no one picked up the phone. Philips does not have next stage of appeal to escalate the complaints. Consequently you end up calling call-centre who are helpless to help. The website contact is equally non responding. I am really pained to notice such a state of affairs at multi-national company of philips repute. The tv is under warranty till march 2019, when i purchased i was handed over a warranty card which mentioned that "3 year wararanty / save uo to rs15, 300". I attract your kind attention on this issue so that the matter is resolved expeditiously without further delay