Philips India — Problem in the product (Radio)

Address:

Muzaffarpur, Bihar, 842002

Dear sir/mam,
I had purchased a radio of philips (Product code - in-dl167/40, serial no.- fh2b[protected]) paying cost rs 749 on 10/06/2017 from sunrise electronics, motijhil, muzaffarpur, bihar.
Within 10 days a great problem came in the radio due to which the radio is out o[censored]se. Actually there is problem in opening button. I mean to say that if i have purchased a new radio of philips, it should work at the best level. Why to contact the service centre for its servicing. The new philips radio means nothing to worry about the product for at least 10 years. Here i have the product situation in the newest position. This situation creates lack of believe upon the company which has good image till now.
I need my product replaced. I need the solution anyhow.

Regards-
D n choudhary
[protected]