Philips India — Received of 22" faulty LED TV (Model no.: PFL3958)

Address:

Thane, Maharashtra

Dear Sir, This is to inform that we had purchased a new brand Philips 22" LED on dated 16/02/2014 in name of Mrs. Sheela Rathod. During its one year warranty period, we faced many problems with its operation. Within its one year period 5 services were done. during one service they replaced the power supply. Now since last month on 23rd June 2015, it doesn't at all operate. When raised the call to Philips for service they told it will charge Rs 7500 for its servicing and took Rs 300 as service charges. During its warranty period we had told the TV purchaser (LASSI ELECTRONICS) that we had received faulty Philips model and need replacement of new TV, but we didn't got any response. Now this Purchaser is also ignoring and had told us since is warranty is finished we cant do anything. But when we told we go to we will go to consumer complaints, he is just giving some reasons and telling we have launched complaint we will let you know from since last one month. Also this TV which I had recommended to my known relative Mrs. Sheela Rathod, who is a retired lecturer ( 73 year old ) and she is staying alone. From day of purchase she is facing this TV problem. Also this is very well known to TV Purchaser (LASSI ELECTRONICS) who is just ignoring. Its my humble request to you, please take this matter seriously and try your level best to get replacement of new TV from Philips and this will give justice to this old lady. Thanks and regards, Prashant P.Kadam Mobile: [protected] email: [protected]@rediffmail.com