Philips India — registering of complaint and request for replacement of tv

Dear sir,
I regret to bring to your notice the purchase of a philips uhd led 49put7791 from your showroom located at palm beach galleria, palm beach road vashi, navi mumbai maharashtra.

Details of purchase are as under.

Purchase philips uhd led 49put7791 against order no 163-q-sft 270, date 31/12/2017.

Regret and protest as under.

1 the showroom has packed and delivered the displayed (Repaired) philips uhd led 49put7791 this being a defective one.

2. The packing came without any warranty card or user manual on bringing this to notice showroom informs that the bill is the warranty card.

From day one this tv is giving problems.

From sound issues to connecting to home theater, to picture quality.

Frequently while watching a program the tv goes blank with a blue screen. We need to switch off/on the tv to resolve the problem. As of late the tv restarts but background channel plays. (Background is audioble but no picture, screen shows restarting).

Technicians have checked and confirmed problem with tv and say that "mother board" needs to be replaced.

This is a new tv still in warranty. I request that the tv be replaced immediately or refund the cost.

Many such request to vijay sales/philips has been ignored. (Complain ref no: /tha[protected] scode s25061/tha [protected] response code r22379/tha [protected] scode s32423) and many more

Being a customer i have some rights, please do not trample on it.

I hope this issue is sorted out at the earliest as it is causing a lot of stress, anxiety and leading to health issues.

I am attaching a copy of the bill for your kind refrence.

Thanking you,

Norbert earl.