Philips India — replacement of my led philips tv 55 inches

Address:

Hyderabad, Telangana, 500010

Hello team,

Good evening!

I am Sandeep from Hyderabad writing to you about my problem in receiving a replacement set of Phillips 55 inch LED TV for the last 2 months.

The invoice number at Bajaj electronics is MAL/15/68061

The TIN is [protected]

The model number of the set is 55PFL5059/V7AZ.

The serial number of the set is[protected].

The original set of Philips LED 55PFL5059 was purchased in Bajaj Electronics Punjagutta, Hyderabad on the 5th of February 2016 with a 3 Year warranty for the set.

On the June 02nd this year, we had the TV shut down suddenly and so I raised a complaint over the customer support channel thru the call centre toll free number and the complaint was registered.

The next day, technicians came home and checked everything and asked us to get the set to Sri Renuka Enterprises, bowenpally for a thorough check-up.

I took the TV immediately on the 5th of June but after a period of 2 weeks, they told me that it has display problem and awaiting the replacement part. Then they called up and asked me to come over to take my set by paying a fee of 1298/- and told me that since the part was not available in the state, they have got an approval to replace my complete set within 2 weeks of time.

The cash receipt number from Sri renuka enterprises is 002116 and was serviced by a professional called Anil Kumar.

The call number in the toll free number is HYD[protected]

I would need your immediate assistance on this matter as none of your supervisors/team members take my call and have no proper courtesy to answer back my calls. I have probably called them up a 100 times till date. I also reached out to the supervisor at Delhi called Abhishek, Rajiv Gandhi at Hyderabad and Chandra Shekhar at Hyderabad.

This is frustrating and I raised a complaint with the National consumer forum as well and the complaint number with them is 850679.

I have also attached the required bills/complaint bills etc for your reference and I need an immediate attention to this one.

Thanks,
Sandeep
[protected]