Philips India — Scratch on screen

Address:	Thane, Maharashtra, 401107
Website:	Philips

Dear Philips India,

This is very unfortunate that my issue still not resolved nor any one contacted me for resolution.

I have purchased a Philips 40.2 inch TV through Flipkart on 5th Nov 2015. Tv got installed and was working fine however in Jan 2016 I recognize a slight scratch on the screen hence made a complaint to Philips Call Center.

So far I have registered 5 complaints including one request which is been closed without any resolution. twice their technician visited and physically check the issue, they also took pics of the scratch to proceed the complaint further. however they are unable to resolve the issue.

They are not responding to calls and closing the complaint without any update. so far I have registered 4 complaints - 3 complaints for Scratch issue and 1 request was made for extended warranty. all the complaints closed by their CC without any resolution.

Regards
Tarun
[protected]