Philips India — tv
Rkrkb42 on Oct 10, 2017
Date of purchase 23 october 2016
Dealer vijay sales, sector 29 gurugram
Tv led tv model 55put7791
The tv was delivered without remote model zw-51006x1. (Supplied later)
The installation was done by an untrained worker. It was not secured by proper grouting in the wall. So the tv weight pulled the harness down. However no breakage damage to tv.
The demo team was ill equipped to show complete working demo. Without the remote many features could not be shown. After several visits, the engineer was convinced that the problem was due to some software bug. It took several weeks to sort that.
Still, there were problems and service calls were registered. Every time the engineer came and fixed the problem but the same problem repeats again and again.
Till date about 20 service calls have been made and complaints registered.
Last service call was made on 9 october 2017 and engineer called to inform that the problem was due to software and he would visit after arranging for software.
I am convinced that i was supplied with a defective tv having manufacturing defects and incomplete or partial software support. Philips must address this and replace the tv with a fully functional and tested tv and provide extended warranty period.
[Oct 11, 2017] Philips India customer support has been notified about the posted complaint.
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