Philips India — upset - service not done - candle replacement required for philips water purifier - reg.

Address:

500061

Hi,

This is siva rama krishna from sitafalmandi, secunderabad. I have given request for water purifier candle replacement on 16th august at your toll free number. I was told by local office that stock was not there and expected in 2 days and would be done by 19th. Till date not done.

When contacted local office on 28th august, they tell it might take another week. I am shocked to hear this.

Sent mails to customer care yielding no result or reply.

When contacted local manager on 28th august, he promised to replace in 2 days time, but no action till date.

Later, local office even manager is not responding to phone calls or sms.

If you can not give service, you should declare, so that we can go for alternates.

But please respond. Keeping quiet is not at all good from your end.

Request you to expedite the matter and ensure not driving customers away from philips with unpleasant service.

Please act and respond asap.

Thanks,

E siva rama krishna
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