Philips India — very poor service experience

I bought an philips iron GC-1905 from flipkart. 30 days back it stopped working. I called service centre and I was informed that a service person will contac me in next 8 hours. I waited for next 3 days but no response or a call. After that I have contacted multiple times to the NCR service centre of philips but each time I get the response that "your case is upcountry one and it will take some time". Its already near about 30 days still no response.There is Mr. Varun(consumer service department, delhi NCR)who is handling my case, who always promise that he will call me back for the resolution but he never called back. Now when I call to service centre and ask for Varun either they put my call on hold or they say that he is not available. I am completely embarrassed by the service Philips is providing TO me.I will strogly recommends to other to think twice before taking any product from Philips.