Philips India — Worst service experience by philips service engineers

Address:

Barabanki, Uttar Pradesh, 225001

Dear sir/ma'am,
A month ago i had called in philips for assistance because my led tv had some issues. After complaining to philips they provide me contact no. Of technician and complaint no. Was plkw[protected]. After 2-3 days customer service executive visited my home and he told me to replace speakers and power key button tray, after that he told me that he will arrange me these parts with in a week. 10 days passed but nobody responses me also a message came from philips to me that your call has been closed. Again i called in philips for the very same and again customer service representative told me to arrange those parts with in a week. This time complaint no. Was plkw[protected]. Again same thing happen and nobody responses me so i called in philips 3rd time for the very same. This 3rd time complaint no. Was plkw[protected]. And nobody responses. This was ridiculous. Also i had purchased my tv on 09/11/2015 so now warranty period is over and also i had called in philips before warranty expires. Kindly penalise them for their misdeed.
According to best of my knowledge philips provides best service experience to customers but unfortunately this time in my case i feel worst experience. Please raise my issue to higher authorities so that anybody else can't feels worst service experience by your service engineers.
Please send your customer service representative or engineers so that they replace speakers and power key button tray of my led tv 40pfl5059 as soon as possible.
Yours sincerely
Prakhar bhushan mishra
Add opp. D. M. Residence near axis bank civil lines barabanki up - 225001
Tv model no.- philips 40pfl5059 102 cm (40.2) led tv
Imei/serial no[protected]
Contact no. [protected], [protected]