Phoenix ARC Private Limited — cibil score not rectified even after making the payment

#:1-[protected] - k ram kumar[protected] - r1cp383383
(2)


Kumar
To
Customercare. [protected]@phoenixarc.co.in
17 nov at 1:19 pm

Still my cibil score is not rectified.

Kindly look into this & do the needful.

Regards
Ram kumar

Sent from yahoo mail on android

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On tue, 24 oct 2017 at 16:30, customer care retail
Wrote:
Dear madam/sir,

With reference to your mail, we have noted the contents thereof and wish to inform you that we have taken steps to inform and update your credentials and closure of credit card account bearing no[protected] with the the royal bank of scotland n. V (Rbs – erstwhile abn amro bank n. V.), records as “closed” within 20 – 30 working days.

Please feel free to contact us on[protected] between 10:00 am & 6:00 pm from monday to friday or to write at customercare. [protected]@phoenixarc.co.in for any further assistance / clarification that you may require in this regard.

Assuring you of our best services at all times.

Yours sincerely,
Customer service team
Phoenix arc private limited.
Webpage: www.phoenixarc.co.in/customers.php?id=16

Sr # 1-[protected]
Reminder 5

Inspite of several reminder mails after making the payment, i'm not getting any response & the cibil score is also not rectified.

Looking forward for a quick action.

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On thursday, 19 october 2017 6:52 pm, kumar wrote:

Sr # 1-[protected]
Reminder 4

On tuesday, 17 october 2017 4:15 pm, kumar wrote:

Sr # 1-[protected]
Reminder 3

On monday, 16 october 2017 7:44 am, kumar wrote:

Sr # 1-[protected]

Reminder 2

On wednesday, 11 october 2017 11:24 am, kumar wrote:

Reminder 1

Regards
Ramkumar

On tuesday, 10 october 2017 4:28 pm, kumar wrote:

Kindly update the payment settlement details in cibil & arrange to remove the negative remarks.

Thanks & regards
Ram kumar

Sent from yahoo mail on android

— forwarded message —
From: "kumar"
To: "customer care retail"
Cc:
Sent: mon, 9 oct 2017 at 22:30
Subject: re: sr#:1-[protected] - k ram kumar[protected] - r1cp383383
As mentioned in my earlier mail, made the payment of rs. 500.

Please find attached payment receipt for your reference.

Kindly remove the negative flag from the cibil score & do the needful.

Why is that everytime you are sending as a new mail, finding difficulty to track the old mails.

Please find attached earlier communication for your reference.

Dear manager,
My dispute id is phoenix a r c private limited - r1cp383383

In 2007, i received a credit card which i didn't applied for.

I didn't used that card, but started getting statements & asking for payments.

I have made so many follow ups & i thought the issue is resolved after my last mail.

But now through my cibil score rating i came to know still the problem exists.

Please find below all my previous communications for your reference.

Since 10 years back it was handled by sbi cards, i wrote to sbi nodal officer who informed me this is resolved, but still it is appearing in cibil.

Now i understood that its being handled by phoenix arc limited.

Looking forward for your support as it's affecting my credentials.

I kindly request you to rectify this & do the needful.

Thanks & regards
Ram
[protected]

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Kumar
To
Customercare. [protected]@phoenixarc.co.in
3 oct at 7:28 pm
Look forward for your kind attention to solve this.

Thanks & regards
Ram

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Reply reply to all forward more

Kumar
To
Customercare. [protected]@phoenixarc.co.in
6 oct at 1:26 pm
One gentlemen spoke to me 2 days back & we had detailed discussion regarding this issue.

He informed me the basic outstanding is rs. 172 & other penalty charges put together is rs. 1875.

As i have not used this card at all, i requested him t cancel the charges & do the needful.

Since he refused, i agreed to pay rs. 172 - for no fault of mine.
Finally we mutually agreed that i need to pay rs. 500 & this issue will be resolved (As i don't want to keep this pending anymore i agreed to pay this amount).

He informed me that i would receive mail for the same & procedure to make the payment.

I would like to inform that still i have not received the mail communication to make the payment.

Kindly arrange to send the details at the earliest to close this issue.

Thanks & regards
Ram
[protected]

On monday, 9 october 2017 12:08 pm, customer care retail wrote:

Dear sir,

With reference to your mail, we wish to inform you that in order to make an online payment you may follow the below mentioned steps:

Step 1: kindly refer the url: http://phoenixarc.co.in/customers.php?id=17&msg=7
Step 2: enter your credit card number[protected] & contract number r1cp383383.
Step 3: enter the amount for which you wish to make an online payment.
Step 4: you will be redirected to your bank"s net banking/debit card site.

Please note that on successful completion of the transaction, a transaction id will get generated for any future reference.

Please feel free to contact us on[protected] between 10:00 am & 6:00 pm from monday to friday or to write at customercare. [protected]@phoenixarc.co.in for any further assistance / clarification that you may require in this regard.

Assuring you of our best services at all times.

Yours sincerely,
Customer service team
Phoenix arc private limited.
Webpage: www.phoenixarc.co.in/customers.php?id=16