PhonePe — amount debited but not credited in bank a

Address:Sasane nagar, 411028

Even though the transaction failed (October 1 2019) the money was deducted from my bank account and when i contacte phonepe support they said that the debited amount will be credited back to you within one working day but till now (October 5) i haven't received my money. It's been four days. When will i get my money?. The transaction was of 5000rupees. I want my money back. The ticket id is 72302792.
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I have sent 23000 rupees (paytm bank) in phonepe to my friend our transaction is successful but the amount is not credited in my frds bank (axix bank)
Please solve the problem

Anves's reply, Oct 3, 2019
How much time it will take to get back my money
I have sent 20000 from SBI to Axis. Phonepe shows transaction successful and amount is debited but it is not credited to Axis bank. Please help me What should I do.

I called all the three people and everyone says not our problem.

My transaction ID is P1910021133582427298046
Ticket ID 72571239
Manojkudaravalli's reply, Oct 4, 2019
can someone please help me with thus issue. I don't know whom to contact now.

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