PhonePe — amount debited from axis bank account but not credited to sbi bank account

Address:

Patna, Bihar

Sir,
I tried transfer of ₹20, 000 from axis bank account no-[protected] to sbi bank account no - [protected] two times on 14th october and one time on 15th october 2018 via upi on phonepe app. But amount credited was only one time on 14th october and one time on 15th october whereas amount debited two times on 14th october and one time on 15th october.
I complaint the customer service of phone pe app as well as banks.
But refund was still not done.
Kindly look into this matter.
Thanking you.
Chandan barnwal