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Updated: Aug 30, 2025
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R
rachittaide
from Mumbai, Maharashtra
Oct 19, 2019
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Address: Nagpur, Maharashtra, 440015

I transfered an amount of 8000/- from my sbi account on 15/10/19 but the amount is still not credited in the receivers account as on 19/10/19. I tried to contact phonepe support but they are telling me to go to my bank and ask them and when i raise the ticket it says that the beneficiary bank confirmed that the money is credited so please could you help me to get my money back.

Transaction id:p1910151530058198917226
PhonePe customer support has been notified about the posted complaint.
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I send 1000 Rs. In SBI (Ahmedpur branch Dist- Latur Maharashtra) myself account from Bank of Maharashtra account. Cash wasn't delivered in my SBI account. 1000 Rs. debited from my Bank of Maharashtra account (Ahmedpur branch Dist- Latur Maharashtra) Cash Sending date is 12/10/2019 Time- 18:15
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    D
    [email protected]
    from Mulki, Karnataka
    Oct 19, 2019
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    phonepe successful transaction but amount not received in bank account

    Address: At / ramadurga

    I had made payment from sbi saving account to my friend syndicate bank account. Through upi app (Phonepe).
    The amount is deducted from my bank account and transaction successful receipt is generated, but my friend didn't get any mail or message of amount credited.
    Please check and take it as high priority and resolve this as soon as possible.

    Phonepe transaction is as below:-
    Date & time of transaction:...
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    J
    jaijoshi143
    from Mumbai, Maharashtra
    Oct 19, 2019
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    Address: a-38, marwar nagar mahamandir, Jodhpur, Rajasthan, 342006

    Hey my name jaiprakash
    My account number-[protected]
    Recently before' 1 month ago on 3 sep i did a jio recharge on jio app and payment to phonepay app but recharge is not success and my amount is deducted in phonepay and bank account then i contact to phonepay cutmore they said to me we sent amount but your banking is not credit your amount in your account then i call bank cutmore care he said to me give a reference number 1964867
    My problem is not solutions soo i request please solve my problem
    PhonePe customer support has been notified about the posted complaint.
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      S
      suprintu
      from Mumbai, Maharashtra
      Oct 18, 2019
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      Address: Hyderabad, Telangana, 500072

      I have booked train tickets through phonepe application but the transition got failed automatically from their end . They have deducted 2065.4 rupees from my bank account but refunded me only 1940.4 rupees in my bank account and rest 125 rupees deposited in my phonpe wallet. I don't want money to keep in phope wallet rather I want money in my bank account. When I called them regarding this issue they told me that they have successfully sent money to irctc but irctc unable to book ticket though its a single transition. Phonepe denying to refund the whole money in account kept 125 rupees in wallet. They are making fool to everyone. They are not returning my whole amount in bank account though its a failed transition from their site.. I have attached screenshot for the same. Please help me to get back my whole money. They are cheating with common people.
      PhonePe customer support has been notified about the posted complaint.
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        A
        akhil_006
        from Delhi, Delhi
        Oct 18, 2019
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        Dear team,
        I tried booking the ticket from dwarka to ahmedabad on transaction date: 08/oct/2019 using irctc's bhim upi ([protected]@axisbank) and the deduction of money was done through my phonepe app, but the transaction failed and my money (₹2689.16/-) got deducted.

        The phonepe generated transaction id is mentioned in the subject line and the bank's utr is:[protected].

        However, i haven’t received the money back into my account due to which i am writing this mail to you.

        Hope the deducted money is reflected in my account within 2-3 days after the mail is seen in your (Phonepe) inbox!

        Kindly do the needful at the earliest!

        Thanks & regards,
        Customer @ phonepe
        PhonePe customer support has been notified about the posted complaint.
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          M
          Moinkhan9748
          from Mumbai, Maharashtra
          Oct 18, 2019
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          Address: T10/b, Miajan ostagar lane, Kolkata, West Bengal, 700017

          I made a transfer of 4000 and i got the the successful message on mobile but the beneficiary didn't receive the money in his account. And the date is 13 sep 2019. I tried to contact phonepe support but they are telling me to go to my bank and ask them and when i raise the ticket it says that the beneficiary bank confirmed that the money is credited so please could you help me to get my money back.

          Transaction i'd. P1910030441566690129553.
          PhonePe customer support has been notified about the posted complaint.
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            V
            Vishnu_p_991
            from Mumbai, Maharashtra
            Oct 18, 2019
            Resolved
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            Resolved

            Address: Bhabhar, 385320

            -money debit my account
            -bob:-[protected]
            -₹5000

            -that transaction do by upi phone pe app
            -phone pe transaction
            -mobile number:-[protected]

            -but not credit banifishry account
            -sbi:-[protected]
            -reciver
            -mobile number:-[protected]

            -please give me solution fast
            -i can did already waiting 5 day
            -but not received any response any side
            Oct 19, 2019
            Complaint marked as Resolved 
            That Complain Solved By Phone pe please Cancle that complain
            PhonePe customer support has been notified about the posted complaint.
            Oct 18, 2019
            Updated by Vishnu_p_991             Please Give me Solution
            ₹5000 Very Big Amount For me
            Please Credit That Amount My Account
            Bank Of Baroda:-[protected]
            IFSC Code:-BARB0BHAMEH
            Oct 19, 2019
            Updated by Vishnu_p_991             My Complain Solved By Phone pe
            Please cancle that complain
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              S
              suhailckd
              from Bengaluru, Karnataka
              Oct 17, 2019
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              Address: 560010

              I transfered amount of 10000 on oct-12 from my sbi account to axis bank account through phonepe upi platform. Transaction was successful in the app. But amount is not credited in my axis bank account and also money deducted from my sbi account. Please refund the amount to my sbi account. I called phonepe costomer care they telling they cant do nothing with that. When i approched bank they are also telling to ask phonepe poeple
              Ticket id :73682665
              PhonePe customer support has been notified about the posted complaint.
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                A
                adihit
                from Jasidih, Jharkhand
                Oct 17, 2019
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                Address: 803101

                I am supposed to receive 5000 rs for selling on olx but after scanning qr code on phonepe amount got deducted from my account. The second party told me to rescan there must be technical issue. But this time also my money got deducted.
                And now he is not answering my call. I want refund.
                Date of incident: 17/10/2019 @ 10:15 am
                Second party watsapp and phone no: [protected]
                Name: sharad chandra
                Paid to : [protected]@myicici under name shobha rani
                PhonePe customer support has been notified about the posted complaint.
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                  A
                  Aniket B
                  from Pune, Maharashtra
                  Oct 17, 2019
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                  Address: Pune, Maharashtra

                  12 oct sender sent mi 17000 but payment not received in bank account, i am also complaints against this relatively phone pay customer care and bank customer carme but no response both of them. And hight of fraud is phone pay close my complaint without confirming mony credited or not in account my tickets no is p1910122227465601943621
                  Transaction no is p1910122227465601943621
                  PhonePe customer support has been notified about the posted complaint.
                  View replies
                  History showing money is credited, but money is not credited in main balance
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                    V
                    venkateshwarlu gandham
                    from Hyderabad, Telangana
                    Oct 16, 2019
                    Resolved
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                    Resolved

                    Address: High tech city, Hyderabad, Telangana

                    I have done a transaction of 11000 on 11/10/2019 which went into pending mode after 4-5 days today(16/10/2019) it got to successful but the amount was not credited to receiver account and my transaction I'd P1910112019410928925112
                    Please solve my issue as soon as possible contact me at [protected]
                    It's been a week I'm suffering with this I need that money very urgent please do solve this as soon as possible
                    Jul 26, 2021
                    Complaint marked as Resolved 
                    PhonePe customer support has been notified about the posted complaint.
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                      I
                      irfan kentz
                      from Aurangabad, Maharashtra
                      Oct 16, 2019
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                      Address: aurangpura , aurangabad, Aurangabad, Maharashtra, 431101

                      We are Transaction on date Oct 15, 2019 03:59:46, Transaction Status Successful Amount Rs200, PhonePe Transaction ID N1910151559161881989649 but till date 16/10/2019 not revived by biller .
                      Provider Name Vodafone Postpaid, BBPS Transaction ID BD01MAB4D2M5
                      Operator Reference ID PHNN1910151559161881989649
                      YOUR TICKET ID 74040653

                      Please support how to payment release to biller
                      PhonePe customer support has been notified about the posted complaint.
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                      I have transfer 10700 from sbi to axis on 12 oct 2019 but amount still not credited .
                      Reply
                      I’m not able to transfer PhonePe wallet money to my bank account.
                      The option is not working.
                      Please help!
                      Reply
                      Supriyaasingh's reply, Oct 3, 2019
                      Know more option is not working
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                        G
                        Gurung Shashee Ghothaney
                        from Gurgaon, Haryana
                        Oct 16, 2019
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                        Address: Dehradun, Uttarakhand, 248003

                        Respected sir/madam i had tried to recharge airtel dth no [protected] for rs.830/- with txn id: n[protected][protected] a d i read msg; recharge for airtel digital tv dth ([protected]) via phonepe (Txn id: n1910111915281614120104) has failed. If rs.830 is deducted, it will be refunded within 7 - 9 working days. The amount has still not refunded to my debit card. The same may please be requested to adjust at the earliest. Thanking you in anticipation. Yours faithfully
                        PhonePe customer support has been notified about the posted complaint.
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                        Hello Sir 5500 is debited my Account, But In Pending State, So Please Recredit My Account..!
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                        Money is deducted from my account..but my bill is still due...they don't get any payment...I want to refund my money from phonepe.
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                          S
                          Sherin R D
                          from Thiruvananthapuram, Kerala
                          Oct 16, 2019
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                          Address: Phonepe app, Thiruvananthapuram, Kerala, 695032
                          Website: Www.phonepe.com

                          Paid my asianet broadband bill through phonepe on 9th oct 2019. But it is still showing sending payment request. The amount has been deducted from my account. Not refunded till now. Transaction is shown pending. I went through view tickets options, but got reply due to technical issues at the biller, it can take upto 24 hours to get the final status of your bill payment. But not resolved till now[protected] i didnt get my cash back
                          PhonePe customer support has been notified about the posted complaint.
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                          My Rs. 2600 /- has been debited UTR no is[protected] on 15/10/2019 through phone pe upi & after that Rs. 2000/- also debited my UTR No[protected] through phone upi by fraud call & notification.
                          Fraud Call Mobile No [protected].
                          Please Refund my full amount Rs. 4600.
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                          I did fund transfer via Phone pe app from my hdfc bank account to beneficiary account (Axis Bank) Rs 60000. on date 12th October 2019 time 7:27pm. Two days is over not solved my problem and not credited to beneficiary account.
                          Reply
                          Axis Bank Customer Care's response, Oct 16, 2019
                          Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDispute-Disp.aspx Regards, Team Axis Bank.
                          The money has been not refunded to my bank till now
                          Reply
                          My transition is pending after 3 days but i got massage you ammount is credited to your account but I check the balance, it was not showing credited ammount and still trasition is pending pleas anyone give me the solution
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                            V
                            Vinitk3
                            from Delhi, Delhi
                            Oct 16, 2019
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                            electricity bill paid but still not received by dhbvn

                            Address: Faridabad, Haryana, 121005

                            Paid electricity bill but not credited in dhbvn account and they are coming to my place again and again to cut the electricity.
                            Money is debit
                            Sender account not credit
                            Transaction id
                            Utr[protected]phnn1909302348078500355853

                            Transaction date 30/09/2019

                            Amount is 7107rs

                            Phonepe customer service is very bad
                            Not any response for me
                            I want my money
                            Transaction...
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                            D
                            Deepak Variyani
                            from Mumbai, Maharashtra
                            Oct 15, 2019
                            Resolved
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                            Resolved

                            Address: 169 Corporate House RNT Marg Indore, Indore, Madhya Pradesh, 452001

                            We have done the payment thru UPI QR code of 1000 RS, 1000 RS and 6000 RS which is wrong debited from our bank account thru phonepe so we want the refund of same.

                            Transaction ID & UPI ID - C1910151722320967209599 and araseta [protected]

                            Transaction ID & UPI ID - C1910151731042758917653 and pankaj sharma [protected]

                            Transaction ID & UPI ID - P1910151812198183585190 and ag[protected]@paytm
                            Nov 7, 2019
                            Complaint marked as Resolved 
                            Phone Pay Numbers are 7031385216, 8906194516 where the amount credited and debited through my bank account number.
                            PhonePe customer support has been notified about the posted complaint.
                            Oct 15, 2019
                            Updated by Deepak Variyani                             Attaching the Photos

                            View replies
                            I am send 2200 for my friend but amount was not received me and my friend also but phonepe was showing amount was successfully credited my account but amount was not credit account what will do
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                              A
                              abhieg
                              from Bengaluru, Karnataka
                              Oct 15, 2019
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                              Address: sarvabotla vari street,kavali, Nellore, Andhra Pradesh, 524201

                              I have transferred 5000₹ from sbi to axis bank., its been 3 days payment not credited or not refunded. Phonepe not helping they are keep saying money credited to beneficiary bank. Beneficiary bank says they are not aware of any credit of money. Sender bank says as it is third party upi app payment they cant track it. I’m kind of stuck here. Whats the procedure for getting refund, where should i complaint to get my money back?
                              Ticket id: 73725317
                              Transaction is. P1910122225262031247389
                              Utr no.[protected]
                              Please help me i am very upset from phonepe customer care and all.
                              PhonePe customer support has been notified about the posted complaint.
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                              Payment successful but didn't received by merchant
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                                A
                                abhieg
                                from Bengaluru, Karnataka
                                Oct 15, 2019
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                                Address: sarvabotla vari street,kavali, Nellore, Andhra Pradesh, 524201

                                I have transferred 5000₹ from sbi to axis bank., its been 3 days payment not credited or not refunded. Phonepe not helping they are keep saying money credited to beneficiary bank. Beneficiary bank says they are not aware of any credit of money. Sender bank says as it is third party upi app payment they cant track it. I’m kind of stuck here. Whats the procedure for getting refund, where should i complaint to get my money back?
                                Ticket id: 72530532
                                Transaction is. P1910122225262031247389
                                Utr no.[protected]
                                Please help me i am very upset from phonepe customer care and all.
                                PhonePe customer support has been notified about the posted complaint.
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                                  Ñ
                                  Ñêêràj Ŷáđàv
                                  from Mumbai, Maharashtra
                                  Oct 15, 2019
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                                  Address: East gola road near st. Karens high school chandrashekhar nagar danapur patna,801503 Bihar, 801503

                                  I have sent money to my friend and money got deducted from my account and it's been 5 days now and neither i and my i friend got the money. I am looking forward to file a case against phone pe and penalize the company with this mischievous activity.. I have emergency and phone pe is just giving me we have credited the amount but where i have the statement of the account my friend haven't got the amount credited.
                                  PhonePe customer support has been notified about the posted complaint.
                                  Oct 15, 2019
                                  Updated by Ñêêràj Ŷáđàv                                   Succesfull message is showing in my transaction history here's the screenshot..

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                                    A
                                    abhieg
                                    from Bengaluru, Karnataka
                                    Oct 15, 2019
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                                    Address: sarvabotla vari street,kavali, Nellore, Andhra Pradesh, 524201

                                    I have done a transaction on oct 12 at 10:25pm through phone pe from my sbi account to axis bank account for the amount of 5000/-.I have called to both bank's customer care and phone pe customer care.They were blaming each other.

                                    I don't know what to do to resolve this.

                                    My transaction Id is P1910122225262031247389

                                    UTR number is[protected].

                                    Please resolve at the earliest.

                                    Regards,
                                    Abhinay
                                    PhonePe customer support has been notified about the posted complaint.
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