PhonePe Complaints & Reviews

I want to delete my phonepe account as i no longer wish to use the service.
I called them and to delete the account they said that the account cannot be deleted but only my wallet can been closed and for that too i need to have some amount in the phonepe wallet it seems. Why should i add my card again and add money to the wallet which i want to delete.

Also on conversation it was said that there is a rbi rule not to delete account but i was able to delete my google pay account without any struggle. (Which is great though i maynot use it i would recommend it to a friend as i will be able to have the privilege of deleting my data on request)

I want my account to be deleted and i am aware that deleting my account means i couldnot use the same details and i am not interested to log in again to a wallet that doesnot delete my data on request.

Hi,
I have paid rbl credit card payment through phoepe using upi by 31st october 2019 amount 11401.00. I got two message one successfull and than failure. But money already deducted from my account. Than i have paid credit card payment again from direct rbl site. Please revert my amount asap. Already 8 days gone. My transaction id :
N1910311532040700925415

I ordered a dominos pizza on 5nov 2019 .the offer applied successful through phonePe app but my cashback didn’t come and i called customer executives on that day and i send him a screenshot of that offer and he said that offer will be provided to u but next day i called again they said t&c are not fulfilled but offer applied on the app but they refused to give me cashback and the amount is 150 i want refund that amount

Its been 2 months i have changed my mobile number and i have updated the same in my bank accounts. The new number is now successfully linked to all my accounts, credit cards and all (I have cross verified with my bank customer care).
In my phone pe app, i registered again with new mobile number and added bank accounts in the app. It got successfully added. But, if i am trying to do any transaction, its getting failed. Its showing the error that the number is not registered with the bank.
I spoke to the phone pe customer care about the issue. He told me i have to contact my bank as they are not receiving amount from my bank so the transaction is failing.
But, i verified from my hdfc bank, my new number is updated and i am able to do all transactions using hdfc app as otp is going to my new registered number, but i am not able to do any such using phoen pe app.

Customer transferred 600/- by our QR code on[protected], attatched Phone pay business screen shot is clearly showing TXSCAN191102132542962135848 at sat nov 02 2019 1:26pm and also showing completed. but amount is not recd in our bank account. our bank statement from 2-11-19 till todate 5-11-19 is also attatched for your confirmation. Please resolve issue urgently.

Our phone pay no. is [protected].

I had posted a add on olx
One person from this number called me [protected] and told that he wants to buy the product i was selling
Then he told me to give me my phone number then i gave him
I don't know how to operate phone so then he gave me a pr code and told me to scan the code and your money will come to you
As he told i did
Then i saw the money he told that he should be giving to me was deducted from my bank account
I called him but his phone coming switch off
I hand only that much money in my bank account
.
.
Plzzzzz it's a kindly note from my side please take some action on this number person
[protected]
As soon as possible
.
.
I don't have any money now

I had done a transaction twice to pay flipkart paylater due amount of 1700 on 9oct and 10oct on both transaction amount were debited from my account the first transaction was not reach to flipkart due to technical issue as told by flipkart customer care on 9th october after inquiry i had done another transaction on 10oct through phonepe, since the i suppose to get a refund of smount both flipkart and phone pe are denying to give me payment back, my phonepe registered mobile no is [protected]

Hi,

This is Anil, I did one wrong transaction using phonepe UPI to my friend mobile number

But it's my friend old mobile number, he is not using that one right now but still that phonepe account was on his name only and someone using in Karnataka

I tried to call so many times but they are saying it's a normal mobile(keypad basic mobile), they are not using phonepe, and they don't know account holder also

I raised a complaint in phonepe also but they don't have information and they are saying contact your bank

I raised a complaint in ICICI bank(with my bank account and information) they raised a ticket but after 30 days they saying ticket got declined and they suggesting to reach the beneficiary bank and call SBI customer care they are saying they don't have those kinds of information

Please help me I lost Rs.6000/-

No one responding properly Phone Pe(UPI ) ICICI(my account), SBI(beneficiary bank)

I found the information :

SBI(beneficiary Bank Branch IFSC code) - SBIN0021450

Thanks,
Anil K

Ticket id is 71303973.
First the money got deducted by the phonepe account but the e-commerce site has declined the transaction.
Then i have done the payment using another wallet.
I've contacted that e-commerce site also regarding this transaction, they've told me that they refunded back the full amount of 2064.41rs to the phonepe account a month back, but this phonepe is not responding anything to me.
Not giving any update regarding this transaction.
It's been 1and half month since the transaction has done. We are college students, we have many economical aches while staying outside of hometown.
Kindly understand and process the payment.

Mr om prakash mishra has sent rs.2000 through phonepe on 13/10/2019 to my sbi bank account [protected] in the name of ram anugrah pandey. Phonepe has sent only messege on my mobile no. Of deposite of rs. 2000/-. But no such amonunt has been credited in my account till date. Please do the needful as soon as possible otherwise i will be constraned to take legal action against you.

Team,
One of person cheated me through phone pay by sending qr code for the payment of his purchase but my account got debitted after scaning his qr code.
Qr code is enclosed in the attachment.

Request you to please take action against enclosed qr account number and also request you to refund the same amount back to my account on priorirty.
Else i will lodge customer consumer complaint against this fraud.

I transferred 5000rs to another account on 22-10/2019, and today date is 29/10/2019 but phone pe shows your transaction is failed but 5000 deducted from my bank account and the receiver didn't receive any amount, i complaint to the phone about that problem and phonepe customer said that your amount will be refunded under[protected] but the time was took longer than expected.
My phonepe no. [protected]

On 27 October i make a transaction of rs 1500 to BOI account. Amount deducted from my account but receiver account not received the amount yet. On 27 October phonepe show status is pending but today status changed to successful transaction
Please help.
I complaint to phonepe customer care two times but they not respond properly if the transaction is successful then why receiver account didn't credit yet
Transaction id- P1910271308376688816823

In two transactions, i was trying to pay for orders in phonepe,
Suddenly app didn't responded and amount deducted.

Third party apps customer care person replied that amount refunded. But phonepe customer care not responded properly in one case.

Automated replies from phonepe are irritating and irresponsible answers for a period of a week and said that the issue was resolved.

I have sent 240 rs through phonepe it is showing money sent from account but it is not yet received to the person i sent. I want to know why this happen and i need a suitable solution asoon as possible, either sent that money to the receiver or otherwise i want to get that amount 240rs refunded in my account, so that's all finally i want to say, i'm waiting for a fast solution

I sent money to my friend number amount debited from ny ac and not credited in beneficiary ac...

I have already mase enquiry related to my money more than 2 days passed i haven't received my 8000 rs in my account. I think phone pe is doing threat with me. Not providing proper solution as i already spoke to sbi customer care they told me that it is the responsibility of phone pe to refund your amount back. So i request you to don't play with customers and refund my amount as soon as possible.

I made a transaction for my credit card bill payment on date 21 october 2019 but till today transaction is pending and amount of 4000 rs already deducted from my account. Already raise a request on phonepe customer care but they are just giving me date. First they gave me date of 25 october that your complaint will resolve till 25 october and now they gave me date of 27 october. I talked to simran (Cce) from phonepe she was only repeating the same thing that wait till 27th.
Please resolve my query.

I have phonepe account registered on mobile no. [protected]. I haven't used it from many months. Today, i installed phonepe app from playstore and tried to login with same no. But its showing account blocked, please contact customer support.
I haven't done anything wrong. I request you to please check the issue and unblock my account as soon as possible.

I was recharging my Jio number using Phone pe app and paid using Allahabad Bank UPI on 9th October. My first 3 transactions initially shows pending status and become successful next day. Now, it has been 15 days and the amount hasn't reached the merchant account nor I got the refund. Phone pe is not taking responsibility of it. They are saying that we are only medium contact your bank for it, we have not idea about it.