PhonePe Complaints & Reviews

. On[protected], transferred 39800₹ sbi to axis bank., its been 5 days payment not credited or not refunded. Phonepe not helping they are keep saying money credited to beneficiary bank. Beneficiary bank says they are not aware of any credit of money. Sender bank says as it is third party upi app payment they cant track it. I’m kind of stuck here. Whats the procedure for getting refund, where should i complaint to get my money back? Ticket id: 72530532
Transaction is. P1910021101004958718270
Utr no.[protected]
Please help me i am very upset from phonepe customer care and all.

Even though the transaction failed (October 1 2019) the money was deducted from my bank account and when i contacte phonepe support they said that the debited amount will be credited back to you within one working day but till now (October 5) i haven't received my money. It's been four days. When will i get my money?. The transaction was of 5000rupees. I want my money back. The ticket id is 72302792.

Even though the transaction failed (October 1 2019) the money was deducted from my bank account and when i contacted phonepe support they said that the debited amount will be credited back to you within one working day but till now (October 5) i haven't received my money. It's been four days. When will i get my money?. The transaction was of 17000 rupees. I want my money back. The ticket id is 72255070...

On 1st october i have made a transaction of rs 10000 using phonpe. The transaction got failed but the amount debited from my bank account. I hv tried many times to customer care of phonepe. But no one is responding. Also i have raise a compain on phonepe app ticket id 72216318. But till now i hv not get my amount in my bank
I requested phonepay to help me with this regard

Dipanshu singh

My name is ruchi godha. I made a payment of rs.146 through phonepe upi on 15th july 2019 at the burger club, sarojini

Nagar. The transaction got failed but the amount was debited from my savings account (Since upi payments are debited

Directly from bank account).

The details of the transaction are as under:-

Transaction id : p1907152116187618287439

Phonepe linked mobile number : [protected]

My sbi account number : [protected]
(My bank account from which payment of rs.146 got deducted)

Several number of mails have been forwarded from my side but no reply has been received till date.

In view of the above, you are requested to look into the matter and credit my money as early as possbile else i will go to

Consumer court to get my money back.

Regards,
Ruchi godha

3days ago morning my brother made payment to my sbi account and it is a big amount. Money got debited instantly and showed transaction successful message on phonepe but till now money has been not credited to my sbi account.
Kindly help me, i have to pay my personal loan so kindly help as soon as possible.
Looking forward for relevant and helpful response...

Been over 5 days now and my transaction isn't successful yet. I tried making my credit card payment through phonepe.

Here is the ticket id: 72187188

No customer care rep is responding over chat support and phone call. I have been making continuous calls to them and also, have sent numerous messages

I am clueless as what to do. Kindly help me out.

I made a payment of 7500 rupees on 2nd of october, the transaction was successful but the money was not reflected in my credit account to which i initiated the payment i tried contacting customer care and raise a dispute through the app and even sent you guys a mail but i havent got any assistance from any of them just minutes before this transaction i did 500 rupees transaction to the same credit payment account it was successful but not this one and i checked the internet about this am not the only one facing this issue lot of people are facing the same issue and now i'm worried please help me 7500 is a lot for me.

On 2nd oct 20199, i have transferred rs.10000/- to my self axis bank a/c, transaction also successful. But till not credited to the receiver account. Contacted customer support of phone pe and raised ticket no72649863. But today i checked the ticket status it was resolved.. Transaction no p1910021126185737564307. But issue is till pending. Kindly look into the issue...

Dear sir/madam,

Kindly find the attached screenshot & recordings phone pay customer care vendor & sbi vendor.

Sub :- complaint :- phone pay & sbi has made a fake transaction of 7000 inr from my account, which is not being heard. my name is roshan,
Date ;- 1-oct-2019 narration ;- to transfer upi/dr/[protected]/gayatri/punb/[protected]/payref/cheque no ;- transfer to[protected]debit ;- 7000 debit. My phone pay mobile number ;- [protected]

I was doing 7000 inr transactions on 1-oct-2019 but
The transaction failed before the completion of the transaction.

Even after the transaction failed, the amount of 7000 inr was deducted from my sbi account and i had no idea that rs 7000 has been deducted from my sbi bank account and neither did i get any message from sbi bank & phone pay.
I came to know about all these issues on opening net banking of sbi account which has a debit of 7000 rupees, but the rupee that i was sending 7000 rupees has not even gone to that phone pay account.
Due to which i also called customer care of phone pay number[protected] but they were not ready to listen. They were saying the same thing that go and meet in the bank, i went vikaspuri (G-3, vikaspuri, nct of delhi, ak market, vikaspuri, new delhi, delhi 110018). After going to sbi bank, met the bank employee and gave information about this incident, then he started speaking, we cannot give you any information about it, you can go and meet in your local branch. so today i also went to my sbi home branch, but there was no hearing even there, branch employees are speaking, you can do online complaints against 3rd party app (Phone pay app) also' they started saying that we are not responsible for any transaction done by 3rd party app just like that phone pay google pay etc. Where is the transaction currency between sbi bank and phone pay app? Why is nobody answering this?
Call customer care at phone pay and then say go and meet at your sbi branch. If you go to sbi bank and find out, then the branch employees speak 3rd party app, we cannot help you in this.
Please do away with this problem soon and give my 7000 inr amount back to my sbi bank account. I still don't know where the money is. I'm done calling u people to sought out my issue regarding the same. Give a proper response at the earliest...
thanks & regards
Roshan
Mobile no: [protected], [protected]

Please be informed that i was doing transaction of rs 20, 000 on phone pe on 01-oct-2019 at 07:13 p. M after that it was keeps loading and status is showing pending. I raised a ticket on phone and i dint get any proper resolution. I called at customer care number. They said that you have to wait till 04-oct-2019. Today i called in afternoon again customer care said you have to wait till 07:13 p. M. Status will change but status is still showing pending. Status is still pending. My money has been deducted not credited in my account. Phone pe has worst services. I am totally frustrated. I want my money back. Now they are saying wait 6 to 7 days for status update.

I have bought mmtc pamp gold of rs 511 on 26 september but i am unable to sell it. For the first few days it shows reservation failed and something went wrong now it is showing hold bought in previous 72 hours can't be sell although it has been a week since i bought it.
Mobile no. -[protected]
Name - ranjit kumar panda
[protected]@gmail.com

On 2nd oct 20199, i have transferred rs.%000/- to [protected] axis bank a/c, belgaum transaction also successful. But till not credited to the receiver account. Contacted customer support of phone pe and raised ticket no 72634040. But today i checked the ticket status it was resolved.. Transaction no p1910021134115717571916. But issue is till pending. Kindly look into the issue.

I made a transaction of 30, 510 on[protected]. But the amount has not credited to receiver account nor refunded to me. I have already raised a ticket. They said the money will credited or refunded with in 72 hours. But the time has over still there is no response. This transaction is very important. I request you to please rectify the problem as soon as possible.
Transaction id is
P1909302248033175667305

I have made credit card emi bill payment on 1st october 2019, the amount is deducted from my bank account however it is not reflecting in my credit card account.

The status in the phonepe app is shown as 'transaction pending'

Since three days i am waiting as instructed by the phonepe customer care executive but there is no change at all in the status.

I don't want to end up paying late charges for my credit card due to this issue

Please take a step to make the payment successful today (04/oct/2019) else refund my amount so that i can pay through other source.

Please do the needful.
I have transferred 8730/- to another bank account via phone pe on 2nd oct 2019;whereas both the side transaction was successful. Amount deducted from my bank account but receiver has not received the amount in his account (Where he got the transaction as successfull in phonepe app); in phone pe app contacted to customer support except the ticket id no response i got and when i cross checked with bank i didnt get any response from there too.

Kindly help me out.

My transaction id :p1910021058563495775977
Ticket id: 72582853

On 1 oct i. E Tuesday, While transferring money on phone pe from my account to another self account, money deducted from one account but didn't credited to my self account.
Raise issue to phone pe no updates yet, customer care number is busy unable to get details about pending payment transactions.
Issue with the transaction: P1910012056127874257938

I transferred 15300₹ on 02oct2019 to another bank account by phone pe upi, my amount got deducted, phone or is saying transaction successful, but amount not recieved by the receiver. I contacted to both sender and receiver's bank and phonepe everyone is referring to each other. No one helping,
Trans. Id - p1910021058369030984426
Amount -15300₹
Ticket no. 72443041
Transaction date and time[protected]:58am.
Please help me sir. This is a lot of money for me🙏🙏

I have bill phone pay .in my account money deducted but payment is pending
My credit card due date 02/10/2019
Due to hdfc bank will be fine me
Why late
Why people not help meI am a lot of tension due to in my account balance is deducted but not credited balance due to HDFC Bank will be find me wife not with me I am completed this phone pay apps please help me

I’ve transferred an amount to my boi account from my idbi account transaction id p1909301258348163521219, utr given[protected], even after 72 hrs i havent got my money transferred, please look into my matter and get it resolved as soon as possible. Every time im getting same response from phonepe and not even a single phone no. Is given on the app, also the response from the executive are very very slow