PhonePe Complaints & Reviews

Bhikari hain ye😒
I bought digital gold from phonepe of 449. As per terms i tried to sold it after 24 hours. But it's showed error, and refuse to proceed further. I immediately raised a complaint against it, they replied back after 2 days and they said it's the connectivity issue with gold providers. After that the did not reply me. When i called me then they request to share screenshot about issues. After that i got message from phonepe that "dear customer, we credited cashback to your phonepe wallet incorrectly. We have reversed the amount & the gold you bought with it. We apologize for this error."this message i got 9 days after my first complaint. They didn't mention this error in entire process. They reverse my transaction for gold and stealed all money without my permission and without showing that transaction on my account. This is unethical and frustrating. This is mistake of phonepe and the hold me for so long. I'm now concern about my bank account attached to phonepe, if they can reverse my transaction then they can reverse my bank transaction done on phonepe. I want all my wallet balance or gold balance which is reversed by phonepe. I have details of crediting money in my wallet but there is no details of reversal. I want my reward for my wasted time on this blunder done by phonepe.
They have transaction id for credited cashback but didn't show the transaction for reverse transaction.

On 22nd september 2019, i transferred an amount of rs 2706 to my friend through phonepe app. The transaction was from icici bank to axis bank. However the transaction showed successful in the app and the money was debited from my account. But till date the money has not been credited to the beneficiary account. The utr no is :[protected] and the transaction id is p1909221126405887455502.

I was trying to transfer a amount of rs 2000/- on 29/09/2019 to account no.[protected]. The amount was deducted from my account and not credited to above said account number. Utr ref:[protected]. As per phonepe app, transaction successful message received vide transactaion id 1909292110434055672818. I have verified receivers account statement and found amount was not credited. Hence please resolve this issue immediately. Nine days over. Still now not yet resolved this issue. Now i am not confident to make fund transfer through phonepe. My mobile no. [protected].

I did a recharge rs. 10 on 30.09.2019. Then i saw 13 rupees debited from my account. And then i recharge rs. 129 and i saw rs. 132 debited from my account. Every time phonepe charges rs. 3 extra.
Phonepe t&c said extra charges not applied on any transaction
Please resolve my issue as soon as possible and refund my money and stop this type of extra charges.

Sir,

I have made transactions on 02/10/2019 time 10:45am using phonepe app amongs them given transaction is succeed but beneficiary account not credited till now. No one caring about my issue all are avoiding. Till now 6 days gone but amount did not get.

Please kindly reverse or credited to beneficiary account.

Trans id: p1910021045479492168194

Transaction utr no :[protected]

Regards,
Garise swamy

Even though the transaction failed (October 1 2019) the money was deducted from my bank account and when i contacted phonepe support they said that the debited amount will be credited back to you within one working day but till now (October 5) i haven't received my money. It's been four days. When will i get my money?. The transaction was of 14990 rupees. I want my money back. The ticket id is72486128

Dear All,

I have made payment of rs.11616 to some one but transaction was failed and amount was deducted from my account. As showing in phonepe support site the amount will be refund in next 3 to 5 working days but still i am waiting for the refund.

The transaction ticket id is 72382126. Please refund my amount as soon as possible.

Attaching screen shot of failed transaction

Mene 22 september 2019 ki 148/- phonepe ke jriye zomato me payment ki thi jo ab tk vha show nhi hui or mujhe refund bhi nhi hui koi confirmation nhi h
Pehle kbhi esa nhi hua mujhe meri payment failed k bad abtk refund q nhi hui itni choti payment k liye kya ab 2-2 mahine rukna pdega kya ab yha pe
Zomato tickets p 60 days waiting h status k liye yhi service h zomato ki

I am transaction on 8th august 2019 use of phone pe app. My money is deducted my bank account but phone pe not pay to merchant so my order not confirmed and last 55 days i was contact phone pe but still my money not refund me.
My transaction is 553.04 inr.
Phone pe customer care said me my transaction successful but my money not received in merchant account so merchant not confirmed order. Phone pe screenshot given below.

On 01/10/2019 amount debited from my account but transaction failed.. Still am not getting refund amount... Will u refund or where i give complaint... Am worried soo much... Pls give me any mess for confirmation... On oct first am trying to transfer the money to my friend the message i got money was debited... Bit in phone pe transaction failed... Am. Waintig still past from 5days... What can i do

. On[protected], transferred 39800₹ sbi to axis bank., its been 5 days payment not credited or not refunded. Phonepe not helping they are keep saying money credited to beneficiary bank. Beneficiary bank says they are not aware of any credit of money. Sender bank says as it is third party upi app payment they cant track it. I’m kind of stuck here. Whats the procedure for getting refund, where should i complaint to get my money back? Ticket id: 72530532
Transaction is. P1910021101004958718270
Utr no.[protected]
Please help me i am very upset from phonepe customer care and all.

Even though the transaction failed (October 1 2019) the money was deducted from my bank account and when i contacte phonepe support they said that the debited amount will be credited back to you within one working day but till now (October 5) i haven't received my money. It's been four days. When will i get my money?. The transaction was of 5000rupees. I want my money back. The ticket id is 72302792.

Even though the transaction failed (October 1 2019) the money was deducted from my bank account and when i contacted phonepe support they said that the debited amount will be credited back to you within one working day but till now (October 5) i haven't received my money. It's been four days. When will i get my money?. The transaction was of 17000 rupees. I want my money back. The ticket id is 72255070

On 1st october i have made a transaction of rs 10000 using phonpe. The transaction got failed but the amount debited from my bank account. I hv tried many times to customer care of phonepe. But no one is responding. Also i have raise a compain on phonepe app ticket id 72216318. But till now i hv not get my amount in my bank
I requested phonepay to help me with this regard

Dipanshu singh

My name is ruchi godha. I made a payment of rs.146 through phonepe upi on 15th july 2019 at the burger club, sarojini

Nagar. The transaction got failed but the amount was debited from my savings account (Since upi payments are debited

Directly from bank account).

The details of the transaction are as under:-

Transaction id : p1907152116187618287439

Phonepe linked mobile number : [protected]

My sbi account number : [protected]
(My bank account from which payment of rs.146 got deducted)

Several number of mails have been forwarded from my side but no reply has been received till date.

In view of the above, you are requested to look into the matter and credit my money as early as possbile else i will go to

Consumer court to get my money back.

Regards,
Ruchi godha

3days ago morning my brother made payment to my sbi account and it is a big amount. Money got debited instantly and showed transaction successful message on phonepe but till now money has been not credited to my sbi account.
Kindly help me, i have to pay my personal loan so kindly help as soon as possible.
Looking forward for relevant and helpful response...

Been over 5 days now and my transaction isn't successful yet. I tried making my credit card payment through phonepe.

Here is the ticket id: 72187188

No customer care rep is responding over chat support and phone call. I have been making continuous calls to them and also, have sent numerous messages

I am clueless as what to do. Kindly help me out.

I made a payment of 7500 rupees on 2nd of october, the transaction was successful but the money was not reflected in my credit account to which i initiated the payment i tried contacting customer care and raise a dispute through the app and even sent you guys a mail but i havent got any assistance from any of them just minutes before this transaction i did 500 rupees transaction to the same credit payment account it was successful but not this one and i checked the internet about this am not the only one facing this issue lot of people are facing the same issue and now i'm worried please help me 7500 is a lot for me.

On 2nd oct 20199, i have transferred rs.10000/- to my self axis bank a/c, transaction also successful. But till not credited to the receiver account. Contacted customer support of phone pe and raised ticket no72649863. But today i checked the ticket status it was resolved.. Transaction no p1910021126185737564307. But issue is till pending. Kindly look into the issue...

Dear sir/madam,

Kindly find the attached screenshot & recordings phone pay customer care vendor & sbi vendor.

Sub :- complaint :- phone pay & sbi has made a fake transaction of 7000 inr from my account, which is not being heard. my name is roshan,
Date ;- 1-oct-2019 narration ;- to transfer upi/dr/[protected]/gayatri/punb/[protected]/payref/cheque no ;- transfer to[protected]debit ;- 7000 debit. My phone pay mobile number ;- [protected]

I was doing 7000 inr transactions on 1-oct-2019 but
The transaction failed before the completion of the transaction.

Even after the transaction failed, the amount of 7000 inr was deducted from my sbi account and i had no idea that rs 7000 has been deducted from my sbi bank account and neither did i get any message from sbi bank & phone pay.
I came to know about all these issues on opening net banking of sbi account which has a debit of 7000 rupees, but the rupee that i was sending 7000 rupees has not even gone to that phone pay account.
Due to which i also called customer care of phone pay number[protected] but they were not ready to listen. They were saying the same thing that go and meet in the bank, i went vikaspuri (G-3, vikaspuri, nct of delhi, ak market, vikaspuri, new delhi, delhi 110018). After going to sbi bank, met the bank employee and gave information about this incident, then he started speaking, we cannot give you any information about it, you can go and meet in your local branch. so today i also went to my sbi home branch, but there was no hearing even there, branch employees are speaking, you can do online complaints against 3rd party app (Phone pay app) also' they started saying that we are not responsible for any transaction done by 3rd party app just like that phone pay google pay etc. Where is the transaction currency between sbi bank and phone pay app? Why is nobody answering this?
Call customer care at phone pay and then say go and meet at your sbi branch. If you go to sbi bank and find out, then the branch employees speak 3rd party app, we cannot help you in this.
Please do away with this problem soon and give my 7000 inr amount back to my sbi bank account. I still don't know where the money is. I'm done calling u people to sought out my issue regarding the same. Give a proper response at the earliest...
thanks & regards
Roshan
Mobile no: [protected], [protected]