PhonePe Complaints & Reviews

Amount is debited from sender sbi side but not credit in reciver side in phonepe app it shown transaction completed successfully but amount not still recive when asking to bank side they tell check with phonepe when asking to phonepe they tell to ask with bank but amount still not credit kindly take the step for my amount rupess 8000. Ticket id: 71263628

PhonePe customer support has been notified about the posted complaint.

Sep 27, 2019

Updated by Esakkimaran please give clear response

Sep 27, 2019

Updated by Esakkimaran from bank side

Sep 27, 2019

Updated by Esakkimaran from phonepe side

Sep 27, 2019

Updated by Esakkimaran phonepe side

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Amount was debited from sbi account but not credited in reciver side but in phonepe app it shown amount credited succefully but still amount not credited 8000 rupees i already clarify with both bank but they side ask with phonepe app because it is third party app. But when asking to phonepe they tell me to check with bank. Kindly take steps to credit the amount ticket id: 71263628

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Address: Arundalpetpet,guntur, Guntur, Andhra Pradesh, 522004

Made a payment of rs.12270.68 to max life insurance policy no.[protected] through phonepe on[protected]. It has been showing successful under transaction id - n1909161748082323864499, but it is not reflecting in the max account against my policy and i am not able to get premium payment receipt. Due date of payment to max life insurance is[protected]. Since, already elapsed 10 days time, it is requested to send proof of my payment immediately.

Aug 6, 2021

Complaint marked as Resolved

PhonePe customer support has been notified about the posted complaint.

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Max Life Insurance Customer Care

from Gurgaon, Haryana

Sep 27, 2019

Dear Premlal,
We apologise for the inconvenience you had to face. We request you to DM/inbox us your policy number, and we shall get in touch with you to resolve this at the earliest.
Regards,
Team Max Life Insurance

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Address: Ernakulam, Kerala, 682033

On 19/09/2019 i have transferred rs.5000/- to my axis bank a/c, kottayam from my syndicate bank account and it shows transaction successful. But till now not credited to the receiver account. Contacted customer support of phone pe and raised ticket no 71348120. Which is not yet resolved.. Transaction no p1909221119488846267353. But issue is till pending. Kindly look into the issue

PhonePe customer support has been notified about the posted complaint.

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Axis Bank Customer Care

from Pune, Maharashtra

Sep 25, 2019

Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDisput...⇄ Regards, Team Axis Bank.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Phonepe

I paid my 2 gas bills via phone pe and it showed payment successful. When i contacted igl (Gas provider) they said payment not received. It has been more that 10 days and no resolution has been given yet. I again contacted phonepe but phonepe hasn't showed any concern and not telling me where my money is?
1st payment of rs 488/-
(N1909121037283703579231)
2nd payment of rs 627.17/- (N1909121057286712407379)
Both on 12 september 2109.
I have contacted phonepe via support but my problem hasn't been resolved yet.
Further who wll be responsible for late fee due to non payment of bills of gas??
I have attached the screenshot of both transactions.

Nitin gautam
[protected]

PhonePe customer support has been notified about the posted complaint.

Oct 02, 2019

Updated by Facdel1 Complaint : I paid my axis bank credit card bill via phonepe on 13 sep 2019 well before due date. Due date for the bill was 16 September 2019. Phonepe confirmed me that payment is successful and amount was deducted from my account. After raising queries again and again about the payment of bill, phonepe mailed me that payment was successful and bill has been paid till 18 September 2019. But on 20 September 2019 phonepe send a message that the transaction has failed. It took 8 day to declare that transaction as failed. Because of this delay and neglegency from phonepe axis bank levied a fine of rs 261.74/-. I called bank as well they said we haven't received any payment till den. However i made fresh payment of my bill on 20 September 2019. But i was late as due date was 16 September 2019. I raised this issue in phonepe app. But they are not responding to it, Everytime they are just close my issue by stating it as resolved. My point is that phonepe should bear the late fee levied on me. Because it is due to delay by phonepe. It took 8 days by phonepe to declare that transaction as failed. And till 19 September 2019 phonepe was declaring the payment as successful. Please do needful at your end Regards Nitin gautam [protected]

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Bisu43

from Kolkata, West Bengal

Sep 24, 2019

The transaction is pending, the amount debited and donot credited in beneficiary account, 3 working days has been passed already but the status doesnot updated yet.when I called the customer they told that the status will update with in 7 days.plz help me.kindly help me sir and return my money.

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S

sharada akula

from Noida, Uttar Pradesh

Sep 24, 2019

I am unable cancel train ticket booked through phonepe app.
I already lodged ticket to solve my issue but no response

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K

kasturika Bhal

from Dhule, Maharashtra

Sep 24, 2019

On 13th September I did a transaction but the money is still not credited to the merchant. Even after multiple follow ups the issue is not resolved.. customer care is not helping

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S

Sagar Shapur

from Mysore, Karnataka

Sep 24, 2019

Not have not received my cashback and I have also given complaint against it but they are not responding for it from since 12 hours

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A

Anurag 12

from Bengaluru, Karnataka

Sep 24, 2019

Amount has been deducted from my bank account and transaction got failed. And I've not received the deducted amount yet. I've faced such type of issue twice. And I've also not got my deducted amount previously.
Kindly help me regarding the aforementioned problem.
Transaction ID-P1909131918203551273618
UTR[protected]
Amount -2000 rupees

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My transaction of rs. 2500 was done on 20th september using phonepe and the status of the transaction is still pending and the amount has been immediately debited from my sbi account and has not been credited to the receiver's allahabad bank account.

Transaction id is : p1909201038106966510186

This transaction done for emergency needs,
I request you please do needful as earliest as possible.

Sep 24, 2019

Complaint marked as Resolved

I want to close my complaint because today pending transaction completed successfully. Thank you

PhonePe customer support has been notified about the posted complaint.

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Mandeep Jagdeva

from Yamunanagar, Haryana

Sep 27, 2019

Dear sir or madam amount debit( dated 14/09/2019) my phone pay account but not credit on receiver account till trancation failed on receiver side by upi . Please refund my balance on my phone pay acc. What i do

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Mandeep Jagdeva's reply, Sep 26, 2019

regarding amount debit my phone pay account but not credit on receiver account by u

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Address: Cherlapally, Hyderabad, 501301,medchal Dist. Kapra Mandal. Near Ramalayam, Pedha Cherlapally, Hyderabad, Telangana, 501301

Hello sir this is bijja abhinay goud from hyderabad, telangana medchal dist. Kapra mandal. Im the account holder of sbi, cherlapally branch a/c no. [protected]. Sir, on 17th july i transferred 6, 000 rupess to one of my freind in phonepe app sir person name (Mitra) i complained more than 15 times in bank and to phonepe more than 30 times and charge backed also.. No response please solve or else i'll file a charge sheet and will go legally in court sorry worst app to use sir. We are middle class family 6k is very big amount for us please im begging you please resolve this issue my mother was unhealthy we need urgent money please understand sir please we are begging you sir.
Thank you abhinay goud mobile no: ([protected])

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Address: Hospet, Bellary, Karnataka

Yesterday i have transferred rs.7000/- to axis bank a/c, hospet transaction also successful. But till not credited to the receiver account. Contacted customer support of phone pe and raised ticket no 71270961. But today i checked the ticket status it was resolved.. Transaction no p[protected]. But issue is till pending. Kindly look into the issue

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R

Romantic zone

from Noida, Uttar Pradesh

Sep 24, 2019

Payment successful but order not confirm and not receive any message

Its fraud of flipkart sale zone

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N

nagesh babubcom@gmail

from Chikmagalur, Karnataka

Sep 24, 2019

16/09/2019Saturday evening 7:30pm not exat time 6100 rupees I send my money to my friend amount is deducted my account but they showing transaction failed. Still not refunded amount 4days ago. Kindly update this status

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R

Ratul Mondal

from Mumbai, Maharashtra

Sep 24, 2019

Every time during recharge, mony transfer etc my account cut off 3 ruppe plz solve my problem

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Transaction failed from phonepe of amount 200 but money debited from my account. Also a message is also received from my bank. And the receiver also did't got the money. Many tickets are raised but none of them solved by phonepe. Two screenshots are attached kindly have a look. Bank is saying ask phonepe and phonepe are saying ask bank. I am in a middle of it. What should i do, whom should i complaint to the bank or phonepe. Please solve my problem.

PhonePe customer support has been notified about the posted complaint.

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Vasu Pandit

from Delhi, Delhi

Sep 24, 2019

I was make a payment through Phonepe app on 14.09.2019 to AMZN[protected]@apl amounting to Rs. 407/- with transaction ID P1909141200130170369821 but the payment not received by the said user and not get back in my account. in this regard i contact to phonepe app but matter not resolve by them
kindly resolve the issue

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Rajeshkhanna1972

from Delhi, Delhi

Sep 24, 2019

I have account with phone pe according to your terms and condition I have did first credit card from phone pe offer 1000 R's cash back till date not received after complain so many times . Transaction of R's 8000 #70652937#

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S

Saurabh Karan

from Mumbai, Maharashtra

Sep 24, 2019

I transfered Rs.1000 from my UCO bank S.B. account to ICICI S.B. account by phone pe
in evening today.Rs.1000 deducted from Uco bank account, but not credited in ICICI account.So I am feeling mental disturbance.Please help me to get back Rs
1000 in my account.
SAURABH KARAN

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Műķĕšh Šëěŕvî

from Pudukkottai, Tamil Nadu

Sep 24, 2019

It never attend the phone, and online any servies is not availbale, my amount two times cut, so i am not happy, my bill is still pending and cut money from my account, so please refund my cash

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G

Gomathi n

from Bengaluru, Karnataka

Sep 24, 2019

Dear sir or madam i transferred amount of rs 7400 from sbi to hdfc account by phone pay app my amount is debited by sbi bank but hdfc bank account is not credited the transaction date is 13th of sep 19th. But 4 days over my amount is not refund please help me to get my refund my amount 7400 rs

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Address: 700051

I have transferred rs 500 to the sender on 11.09.19 and still today on 23.09.19 money have not received by sender. From past 1 week phone pe os extending the time. Now already 11 days over but still no action taken which creates a frustrating and discrepancy from phone. Pe. This kind of help fallen me to untrustworthy on phone pe. Kindly help.
Monodeep acharjee
[protected]

PhonePe customer support has been notified about the posted complaint.

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Vipi689

from Mumbai, Maharashtra

Sep 24, 2019

I did two transactions 5000 & 4000 rs through Phone pe upi on 16 sept 2019. Transaction successful & money debited from my sbi account but money didn't tranfer to beneficiary BOI accounts. Customer support useless.

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M

mahavir6764

from Jaipur, Rajasthan

Sep 24, 2019

UTR:[protected] AND UTR:[protected] Transaction is failed and amount is debited.After 3 days payment is not credited in my account.

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A

Aruna Bora

from Bhimunipatnam, Andhra Pradesh

Sep 24, 2019

I send money to other account through phonepe
But he didnot get the amount. In my account it reduced 20000
Please refund my amount
Transaction id
P1909161250372227939402

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Y

Yuvraz

from Delhi, Delhi

Sep 24, 2019

Dear
Hello i done the transaction 20000/- amount on 13th september 2019 my amount is debited in my account and status is showing transaction Pending please refund my amount transaction id P1909131811149178026927, already completed till now problem is not resolved.

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S

Sridhar CB

from Chennai, Tamil Nadu

Sep 24, 2019

Transaction failed message while sending money to my contacts frequently.

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M

Milan Kragori

from Mumbai, Maharashtra

Sep 24, 2019

Sir IAM topup in play store and not get a redeem code message. Do sent me in play redeem code message

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I paid money to my friend and those money are debited from my bank and not crediting to my friend bank. I've already sent a message to customer care and raised a ticket. It's been more than 10 days they are not responding. Why are the customer care not responding and why is the money isn't credited to my account back if the payment was unable to complete in 3 days span

PhonePe customer support has been notified about the posted complaint.

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Basavaraj e

from Mumbai, Maharashtra

Sep 24, 2019

My last transaction was completed 6 days back but still not credited amount to receiver account..

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P

Pallavi Vishal

from Delhi, Delhi

Sep 24, 2019

I have transferred money and also it got deducted from my account but still the amount didn't credited to receiver.Its already been 4days .

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S

saranya muthusamy

from Coimbatore, Tamil Nadu

Sep 24, 2019

I sent 300rs to my friend using my phonepe account, but unfortunately I sent it to her another phone no which no is not linked with her bank account, but 300 is debited from my account, kindly I request you plzz do favour as early as possible, , and am away from my bank branch so I can't contact my branch

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S

Saurabh goutam

from Gwalior, Madhya Pradesh

Sep 24, 2019

[protected] mob no
5001 rupes transfer to frd account but credit but my account 5001 rupes debit why this problm

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Address: 168, 11, Kasaragod, Kerala, 671316

I purchased google play code for 100 rupees money debited at that moment and code is not recived yet. Its about 6 days. 1 purchased on
16 september 2019. Didint replying my message. Customer service is very poor. They didnt giving respond to my messages. I need my money back or either want my google play code. Its not first time iam experiencing like this. Its second time doing this to me.

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I was expecting a refund of payment of 2516.64 from phonepe but it is not received into my account but phonepe support just replies with giving an arn number and my bank customer care is not confirming any kind of such arn number and due to this my money is stuck between i did not received the payment into the account and for your reference i am attaching phonepe's message screenshot.

PhonePe customer support has been notified about the posted complaint.

Sep 22, 2019

Updated by Sujeet1988 Dear sir /madam
I was expecting a refund of payment of 2516.64 from phonepe on 17 jan 2019 but it is not received into my account but phonepe support just replies with giving an ARN number and my bank customer care is not confirming any kind of such ARN number and due to this my money is stuck between I did not received the payment into the account and for your reference i am attaching phonepe's message screenshot.

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I made a transaction to my friend number on phonepe of rs.50 on 14th (Midnight) i. E on saturday. It shows that my transaction is failed but the money is debited and there is no message from the bank regarding about the debited amount. Its been a long time (More than a week) and there is no information about it. Please kindly provide any information about it as soon as possible!!!

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Address: Belgram, 713141

On 7th august, 2019 i have made a transaction to flipkart via phonpe linked debit card of allahabad bank. For returning the product flipkart send me a refund amount of 1329. Phonpe show me that they send the amount to my allahabad bank debit card on 10th august (Arn - 74056639223922268466801). Amount is till not credited to my bank account. I have raised a complain to bank but bank said that no transaction is found

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Address: Dakshina Kannada, Karnataka

Sir,

My rs.1800 is looted through phonepe. kindly help yo recover this amount. screen shot attached. phone pee account is linked to below mentioned account

Ac

[protected]

Name

Prajapati ishwarbhai

Ifsc

Pytm0123456

And this person is looted my money of rs 1800 rupees. Pls help

This is very urgent

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Three days back i made a transaction from icici account to boi account.. Amount got debited but not credited to the account.. Earlier status was pending.. Now status is being displayed as successful.. But amount not credited to the account. Ticket i'd 71043501. Kindly do the needful as early as possible.. Kindly revert back with a solution. Awaiting for your response

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Address: 560100

Sir,
I did three transaction for TV recharge of 320 each times and the transaction got failed but the money got debited from my SBI account thrice.
when i contacted phone pe they said we will look into this, but its about a week to be the amount has not been refunded.
total money-960
transaction Ids- N1909141914198026142901, N1909141918119693276113,
N1909141920105098455845

SBI UPI linked to account number-[protected]

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Address: Chennai, Tamil Nadu, 600042

I have sent money of Rs.1000 to SBI via phonepe.Money has been debited but not credited to the receiver. It has been 4 days still i didnt get any resolution from ur side. i have been contacting several times but department is not picking up the phone. i have sent a mail too. EXTREMELY DISAPPOINTED WITH THE SERVICE

THIS IS EMERGENCY. TRY TO VALUE THE CUSTOMER NEED.

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Address: Ratnagiri, Maharashtra, 416702

Hello team,

My transaction id is P1909171431046500575298

4 days ago i have did transaction amount of Rs. 5000 via phone pe from state bank to bank of India account

The amount is debited from my account but not credit in receiver account. I have complained in phonepe also but i am not getting any response

They mention that with 72 hour ill get back money in my account but more than hours passed not got an update

PhonePe Complaints & Reviews

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PhonePe reviews & complaints page 107

amount debit not credit

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amount debited in sender side not receive in receiver side

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payment debited from account but not credited to max life insurance

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transaction shown as successful but amount not credited to recipient

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bill payment status not cleared by phonepe

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money transfer status pending since 5 days

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transaction issue (failed)

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payment not credited

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transaction failed from phonepe but money debited

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disrespectful help from phone pe

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money are not crediting to recipient

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money debited from my account google play code did not received

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phonepe refund not reflected in my account

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transaction failed but money is debited

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refund is not credited to my bank

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rs.1800 is looted through phonepe.

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regarding transaction status

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tv recharge got failed thrice but money got debited

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money debited but not credited to the receiver

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money deducted from my account but not received to the receiver showing pending status from 17th sep.2019 (2.31 pm)

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