Claimed

PhonePe Complaints & Reviews

www.phonepe.com

1

Updated: Aug 30, 2025

Complaints 3493

Resolved

261

Unresolved

3232

Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to PhonePe

Having problems with PhonePe?

File a complaint and get it resolved by PhonePe customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PhonePe

PhonePe reviews & complaints page 108

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Sir on 29/08/19 i have done a payment of rs 5600 to ignou through upi payment via phonepe app.in my app the transaction is successful even rs 5600 is debited from my bank i got the message. But the site ignou shows payment failed and when i contacted their customer helpline they told me that they hadn't r received any amount from me and for that they also sent me the failed payment status proof below i will attach.
So i raised a complaint in phonepe but they just taking to much time at last they said i need to visit my bank to chargeaback the debited money but when i went to bank they told me that they can't do anything i have to complain to the phonepe they only can help me.. Now what can i do. They all just wasting my time. Please help me in getting back my debited money to my account.

PhonePe customer support has been notified about the posted complaint.

View replies

A

Achint Kulshrestha

from Mumbai, Maharashtra

Sep 13, 2019

Phonepe is showing successful transaction but amount is not being credited to my bank account. I have transferred my money from sbi to axis bank through upi but amount is deducted from sbi through app which is successful and phonepe has received the amount with successful transaction but hasn't credited the same in my bank account.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh

One of my friend sent me money through the upi and it is showing that the amount has been credited in the transaction history but money is not credited in my bank account.
In the phonepe app it is showing that amount has been credited but when i checked the balance of my bank account amount was not credited then i took the transaction details of my bank account but there no such transaction shown in the my bank account.
Mobile no. [protected]
Phonepe ticket id:69783186
Transaction id: t1909110840161568265024
Please resolve it as soon as possible.
Thank you

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have requested oje of my friend to lend me 50000 rs . he sent it through sbi bhim upi to my phone pe ac . in my phone pe history its showing transaction successful but money not credited to my ac. i called phone pe customer care executive they said ask your friend to call sbi bhim upi customer care.
the transaction id of phone pe is T1909111047005653042908.
kindly resolve this issue. as I want that money for urgent requirement. pls do something. thank you

PhonePe customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Lokesh Near post office jigani anekal taluka bangalore, 562106

Hi my self lokesh my friend was transferred 10, 000rs amount via upi phonepe today morning at 8.30am it was received in phonepe but in balance it was not credited in my account and i went to the bank they are not responding because that is the problem with phonepe in my account amount transaction also it is not showing so can u pls help me out with this problem because i was always aware with these kind of third party applications but i did a mistake now pls suggest me

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Polempur bardhaman, Bardhaman, West Bengal, 713103

My phone pe account received two payment today 11.09.19 12.25am of 500rs each from paytm upi id [protected]@paytm to my account [protected]@ybl upi id. Upi reference no of those two transaction
1.[protected]
2.[protected]
In my phonepe history shows this two transaction successful but when i checked the account balance and account statement no money credited from 500rs two times in my account. I contact phonepe support ticket id[protected] & 69698733
But here the status is resolved but i don't receive 500rs *2 of those transaction. Please it is still pending. Help me out. All the screenshot of the transaction i attached with this. Please help me as soon as possible i need the money very much. I have to give college exam fees. My contact number [protected]

PhonePe customer support has been notified about the posted complaint.

Helpful

3 other people found this review helpful

3 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Polempur bardhaman, 713103

My friend do two transaction today from paytm upi linked airtel payment bank to my phonepe upi id and in my phone pe i checked in history it shows those two transaction is successful but when check my account balance and account statement there are no amount received from phonepe of 500rs today. I also paytm bank for this query firstly they want written from phone pe about the transaction successful. After i also call phone pe but they don't give me any written and told me to check in help of phone pe app for ticket. And then i again contact paytm bank they refuse to take the statement from phone pe. Please help me out. I am very worried about this. My contact number [protected]

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Someone transferred to my UPI account but amount not credit to my bank account,
Transaction is successful but
My bank account not credit yet
Transaction id T1909111039061028353465

Transaction date 11/09/2019

Amount is 13094.64rs

No response from support
Will i get that amount to my bank account and how long it takes to credit that amount in my bank account,
Transaction is successful but not credit my money please help me

Sep 11, 2019

Complaint marked as Resolved

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I made a upi transaction yesterday to phonpe upi of 8000 rs, the transaction is showing successful but amount is not credited to my bank account, i checked my balance, mini-statement, and on net banking also but there was no such transaction of 8000, and amount got debited but not credited. At both end the transaction showing succesful but not credited the amount and phonepe support and raised a ticket and it is showing issue resolved but issue still persist, i tried to call their customer care but they are not responding, i even dropped a mail to support phonepe but same situation. The phonpe are receiving the amount in another account number ending with xxx0025, i think they are doing by self. They are fooling customers.
Please help

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Last night at 1:22 am my friend sent me 7500/- to me using my phonepe upi.in the phonepe app the transaction is shown as completed but i didn't receive any amount in my bank.

Also the text message he received after the transaction shows a bank account number which isn't mine.

I have no clue what has happened.

T1909110122245796596167 - transaction id
My phonepe upi - [protected]@ybl

PhonePe customer support has been notified about the posted complaint.

Sep 11, 2019

Updated by killerks just check the credited account numbers, both are different !

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 440015

Upi money transfer of rs 8950 on 4th sept 2019 is showing successful but the money is not credited into my bank of india account. The bank of india is not taking any responsibility towards my grevieance and phone pe is still saying that the bank of india has confirmed the money transfer to that account. The transaction id is p1908312123159839848960

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Saket, New Delhi, Delhi, 110017

I have done a transaction on 4th of september 2019 of rs 4000 with transaction id[protected] still amount has not been credited on benifitiory account number. I made multiples call to phone pay customer care and they are not resolving my issue only says that money has been credited but till not credited and they told me to check with my bank i do so bank is saying that no credit has been made and phone pay says that amount has been credited no one is taking responsibility bank tell me to check with upi service provider and phone pay my upi service provider ask me to check with my bank. Very bad expirence i am facing no one is there to help.
Mob no [protected]

Sep 10, 2019

Complaint marked as Resolved

No they havent resolved the issue and i havent received any call

PhonePe customer support has been notified about the posted complaint.

Sep 10, 2019

Updated by Neeraj0003 No they havent received my issue and i havent received any call or message and still amount has not been credited

Sep 10, 2019

Updated by Neeraj0003 No they havent resolved my issue and i havent received any call or message and still amount has not been credited

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: AT-SHASTRINAGAR COLONY, PO-RAMGANJ, PS-ISLAMPUR, DIST-UTTAR DINAJPUR, 733202, Murshidabad, West Bengal, 733202

5 SEPTEMBER 2019, 1:34 PM I have transferred Rs-20000/- to Bank of India transaction also successful. But till not credited to the receiver account. Contacted customer support of phonepe and raised ticket No 68936407. But today i checked the ticket status it was resolved.
Transaction no P1909051334364507571722 AND UTR No is[protected] But issue is till pending. Kindly look into the issue

PhonePe customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: agar road ujjain, Ujjain, Madhya Pradesh, 456006

6 september 2019, 3:36 pm i have transferred rs-5000/- to bank of india transaction also successful. But till not credited to the receiver account (Receiver account also my account). Contacted customer support of phonepe and raised ticket no 69172997. But today i checked the ticket status it was resolved..
Transaction no p1909061535569207987947 but issue is till pending. Kindly look into the issue

Sep 10, 2019

Complaint marked as Resolved

Today receiver received the payment. Thanks to support.

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

On 3 september i transfer money to my friend bank. Money is debited from my account but not credit to other account. Done payment through phone pe.
In phone pe it's showing successful but amount is not credit to other bank first is showing pending but after 2 days successful.
Transaction i'd is p1909031848497410621111
Phone pe says call your bank bank says it's third party application so we can't do anything
Here is receivour photo

Sep 10, 2019

Complaint marked as Resolved

Complaint is resolved. So dont call.

Sep 09, 2019

Updated by Sumit Sihag It's sender image

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Transaction is successful but
Money is debit
Sender account not credit
Transaction id p1908311209515017704524

Utr[protected]

Transaction date 31/08/2019

Amount is 55000rs

Phonepe customer service is very bad
Not any response for me
I want my money
Transaction is successful but not credit my money please help me sir

Sep 9, 2019

Complaint marked as Resolved

I am show picture so fradu calling

PhonePe customer support has been notified about the posted complaint.

Sep 09, 2019

Updated by dinesh597 Pls photo change... Mobile number show on this photo... So call on fradu otp tell... But I am not giving so change the photo plese

Sep 09, 2019

Updated by dinesh597 Please delete my post so many fradus calling... Again. Again

View replies

A

Akshata Biradar

from Bengaluru, Karnataka

Sep 10, 2019

I cancelled the train tickets 10 days back but the amount is not refunded.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 582/526 badali khera Sarojani nagar kanpur Road lucknow, Lucknow, Uttar Pradesh, 226023

Dear sir

On 31th august i transfered 2000 to a contact from phonepe. Amount has been deducted from my account but still the receiver has not come updated the money. Bank is saying that the money is credited but the bank statement says still money not credited so please solve the issue and refund my money its urgent.
Transaction id: p1908311805458118999507
Utr no[protected]
Ticket id:68619872

Thanks & regard
Vineet kumar dubey
Mob-[protected]

PhonePe customer support has been notified about the posted complaint.

View replies

D

dinesh597

from Bengaluru, Karnataka

Sep 9, 2019

Transaction is successful but
Money is debit
Sender account not credit
Transaction ID P1908311209515017704524

UTR[protected]

Transaction date 31/08/2019

PhonePe customer service very bad no response

P

Prashantwj

from Mumbai, Maharashtra

Sep 9, 2019

04/09/2019 to pay 1600rs to self other account, after 2 days showing me status transaction successful, but my money is not credited to my bank account . Plz sir check and refund my money to bank account. Other wise I delete your phone pay account. Reply soon...I am Share also screen shot of phone pay account

1

1733 ladkiya14

from Indore, Madhya Pradesh

Sep 10, 2019

Sir i was refered to some one i got a massage you won 101 rs but when i checked my account i did get 101 rs my transaction detail as below
T1909021147052855095803
amount 101 rs

Helpful

4 other people found this review helpful

4 found this helpful

3 Comments

Post your Comment

Comment Guidelines

On 30th july i trasfered 20000 to a contact from phonepe. Amount has been deducted from my account but still the receiver has not credited the money. Bank is saying that the money is credited but the bank statement says still money not credited so please solve the issue and refund my money its urgent.
Transaction id:p1907301355251540916780
Utr no.[protected]

PhonePe customer support has been notified about the posted complaint.

Sep 08, 2019

Updated by Keertikumar Phonepe is saying me to go to my bank branch and raise a complaint of charge back but bank says the transaction is succesful so we cant do anything you contact phonepe. Both are not taking responsibility so where the customer should go.

View replies

P

Pkpandey22

from Mumbai, Maharashtra

Sep 9, 2019

P1908311314287896684136
I m receiver, i also got transaction successful msg, but amont not credited to my bank account

S

S Ajith Kumar

from Delhi, Delhi

Dec 27, 2020

I make a payment of RS.15500 but it is not credited to receiver bank kindly make immediate action

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I made a transaction on 31 aug 2019 from my icici bank to bank of india, the transaction is showing successful but amount is not credited to my bank of india account, i checked my passbook of bank of india there was no transaction of 10000, and amount got debited from mt icici bank i also contacted phonepe support and raised a ticket and it is showing issue resolved but issue still persist, i tried to call their customer care but they are not responding, i even dropped a mail to support phonepe but same situation. I used to love phonepe but after that really disappointed ☹️

PhonePe customer support has been notified about the posted complaint.

View replies

D

dinesh597

from Bengaluru, Karnataka

Sep 9, 2019

Transaction is successful but
Money is debit
Sender account not credit
Transaction ID P1908311209515017704524

UTR[protected]

Transaction date 31/08/2019

dinesh597's reply, Sep 9, 2019

I am post my phonepe history page so this page fradu... Guy calling for access otp

My money not received

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have made on transaction of rs.11000 yesterday it shows successful and after an hour it is showing upirev please help me immediately as i needed this amount for an emergency purpose i trusted phone pe very much and i had made number of transactions. So for the trust please help immediately as it was an emergency case for me immediately recover that amount to my account please help me as it was very urgent

PhonePe customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I have made an payment of rs.11000 yesterday it shows transaction successful but within an hour the ministatement is showing upirev/[protected] please help to recover my amount i am an middle class person.. Please reply soon and recover my amount. Phonepe.. It is an emergency case and i need that amount fast kindly recover within today please. I trust phonepe that it will resolve my problem...

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines