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PhonePe Complaints & Reviews

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Updated: Sep 28, 2026

Complaints 3498

Resolved

262

Unresolved

3236

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PhonePe reviews & complaints page 109

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Address: Wipro limited, Bangalore, Karnataka, 562125

I had done a transaction to self of rs 2, 000 on sep 16, 2019 using phonpe app but it failed due to sbi server issue and the amount of rs 2, 000 had been debited (Not transferred to other account and not refunded back). When i raised a ticket for that transaction they said contact to bank if not refunded back within 1 working day. Today, i called on sbi customer care, they said "i need to contact to phonepe for the same". So, i called on phonepe customer care, they told me to raise a ticket in phonepe app for that transaction what i had done already.
My raised ticket id :[protected]Phonepe)
Please resolve it asap.

May 28, 2022

Complaint marked as Resolved

They just checked in their database and 3rd party integrations and came up with the solution, the next day.

PhonePe customer support has been notified about the posted complaint.

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Address: Ratnagiri, Maharashtra, 416702

Hello i done the transaction 9000 amount on 16th september 2019 my amount is debited in my account and status is showing transaction failed please refund my amount transaction id p1909161412506142110867, already 2 days completed till now problem is not resolved. When i call phone pay customer-care number they are telling in yours bank problem where i have to go i am not getting bank people telling contact phonepay only.

PhonePe customer support has been notified about the posted complaint.

Sep 19, 2019

Updated by Roshan Gondal Till date payment not received/refund.. please do the needfull...

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R

Roshan Gondal

from Mumbai, Maharashtra

Sep 19, 2019

Till date payment not received/refund.. please do the needfull...

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Address: Bhubaneswar, Khordha, Odisha, 751010

Hello sir/mam

I transferred amount through phonepe app, transaction got failed and money debited rs 400 that rs.200 two times from my account on 14 september, they said with in 72 hrs money will be back to my account but it's been 4 days still i didn't get the money, i complaint about it on phonepe but no response,
Please help me get my money back

Thank you

Money debited from my account through phonepe app

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Address: Pune, Maharashtra, 91

I had made a money transfer of amount 7000 rs on 14th september 2019. The money got deducted from my account instantly but the transaction was still in pending status. The customer support of phonepe gave me a resolution time of 72 hours but even after that, the transaction status is still in pending status. It was a very urgent transfer for me please.

PhonePe customer support has been notified about the posted complaint.

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P

Pavan Pal Narubiona

from Mumbai, Maharashtra

Sep 18, 2019

Money please refund as well as possible

R

RK the lucky one

from Khandwa, Madhya Pradesh

Sep 18, 2019

Hello this is rishabh kanoongo.I have not received my Google Play recharge code.
This is my transaction id N1909150110096183535478
And ticket id: 70207801

C

Chidapradee Chidapradee

from Bengaluru, Karnataka

Sep 18, 2019

500 amount return money
Back

Chidapradee Chidapradee's reply, Sep 9, 2019

Money transaction pending. amount return money

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Address: At-Chakramal po-Lakhanpur Ps-Ambabhona, At -Darlipali Po-Lakhanpur Ps-Ambabhona, At -Chakramal po-Lakhanpur/At-Darlipali po -Lakhanpur, Bargarh, Kosala, 768052

Sir i would like to request you that i have to transfer a money to other account but the transaction will be failed and rs 11600 deducted from my account.
So sir i request you to kindly return my money as soon as possible sir i have an urgent piece of work.
If you not return my money as soon as possible and such suicide death will be happen.
The phonepe app is responsible for suicide death.

PhonePe customer support has been notified about the posted complaint.

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P

paras saini

from Delhi, Delhi

Sep 17, 2019

Money has been deducted from my account and ticket was not booked,
please refund my money asap.
Order Id:[protected]
Date:09 september 2019

J

Jitendratb

from Mumbai, Maharashtra

Sep 17, 2019

I was transacted 7000 repees. I got message of debited amount and successful of transaction message on phone pe app. But didn't received to by receiver bank. And my money was don't get refund by phone pe app.

S

Swapnil Shambharkar

from Kankauli, Maharashtra

Sep 18, 2019

My mobile number are link with 2 bank account . so what i do start my account on phone pe without change moblie number

Swapnil Shambharkar's reply, Sep 16, 2019

how to start my phonepe account

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Address: HNO 1-48, vi Gudiwada,mandal Kethepally, Dist Nalgonda, Nalgonda, Andhra Pradesh, 508211

Hello sir/mam

I transferred ammount through phonepe app, transaction got failed and money debited from my account on 14 september, they said with in one working day money will be back toy account but it's been 2 working days still i didn't get the money, i complaint about it on phonepe but no response, and ii tryed my bank they said i must need to go through phonepe app only, so i needed the money in emergence
Please help me get my money back

Thank you

PhonePe customer support has been notified about the posted complaint.

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9

990905

from Delhi, Delhi

Sep 18, 2019

P1909142106378300513723 my transaction.. Pay by amit communication. 40 rupye failed and my saving account balnce debit so please can you help me

R

Rohan Oram

from Hyderabad, Telangana

Sep 18, 2019

Please I in need of money .my money is deducted and the refund is not done by phonepe application.rven the customer care don't receive call anytime.do solve the issues.

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Address: 31 Kiran Chamunda Nagar Society, Opp Radha swami satsang, 388001

Hello team,

My transaction id is p1909131227073162187164

4 days ago i have did transaction amount of 5000rs via phone pe from state bank to bank of baroda account
The amount is debited from my account but not credit in other account. I have complained in phone pe also but i am not getting any response

They mention that with 72 hour ill get back money in my account but more than 96 hours passed not got an update
If this is digital india than how can we trust on it

Please help me

PhonePe customer support has been notified about the posted complaint.

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P

Pk Prakash

from Ajmer, Rajasthan

Sep 18, 2019

Mene 1188 rupye ka bill pay kiya tha lekin wo pay nhi hua aur account se Balance kt gya h

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Address: Kangra, Himachal Pradesh

I was making payment to dharmshala flying club account on 12 september, 2019. Due to network issue the phonepe app displayed error while making payment. I had tried to process payment twice by phonepe app. At the time of making payment app displayed error both the time, a day after payment failed suddenly app displayed success in one of failed transaction.

I request you to please return my money back, because i had made transaction to same merchant by cash payment.

Thanks

Regards
Vikalp ganveer
Phonepe no. [protected]
Transaction id. Pi909121214489090171232

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My money has been debited from my account also phonepe transaction history of both (Sender and receiver) is showing successful transaction of 14, 900rs.
But the account balance of receiver is not updated, it is showing old balance only. Receiver checked his account statement it showed no transaction done of 14, 900rs. Please do something asap.

Transaction id : p1909162239260464856543
Ticket id : 70529544

PhonePe customer support has been notified about the posted complaint.

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A

Ayyappa Sangwar

from Pavagada, Karnataka

Sep 17, 2019

Sir or madam
I transferd amount 3000 but amount not credited to receiver it happens to all what can I do if didn't get amount please help me otherwise phone pay will lost all customers business

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Address: gurramguda srinivaspuram colony, Hyderabad, Telangana, 501510

Hello i done the transaction 2000 amount on 6th september 2019 my amount is debited in my account and status is showing transaction failed please refund my amount transaction id p1909061501504208775407, already 10 days completed till now problem is not resolved. When i call phone pay customercare number they are telling in yours bank problem where i have to go i am not getting bank people telling contact phonepay only.

PhonePe customer support has been notified about the posted complaint.

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L

Lohit Nayak

from Delhi, Delhi

Sep 17, 2019

I had sent amount on 11/09/2019 to my friend on phonepe, amount is debited in my bank account but that amount was not credited to my friend account, and still that amount was not recredited, plz take a strong action on this issue and immediately recredit my amount, otherwise I'll give complaint against your company

Lohit Nayak's reply, Sep 14, 2019

I had sent amount on 11/09/2019 to my friend on phonepe, amount is debited in my bank account but that amount was not credited to my friend account, and still that amount was not recredited, plz take a strong action on this issue and immediately recredit my amount, otherwise I'll give complaint against your company

V

Vishalc13

from Panipat, Haryana

Sep 17, 2019

I have Transfer 900 Rupees through Phone pe app to other phone pe user, the amount deducted from my account but did not credit to receiver account. Then I registered my complaint but phone pe app not resolved my complaint. then I am a concern from PNB bank same query, but the PNB bank also not help me. please help me.

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I made transaction through phone pay app of 700+700 rs..
Total 1400rs are deducted from my account... And it showed my transaction is failed... My money is not refunded stll now... Kindly take appropriate steps and please refund my money... I trusted this app and i mostly make transaction through this app only... I didn't expected this...
Ticket no 70225188 &
70442638

PhonePe customer support has been notified about the posted complaint.

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S

srima maheswari sarangi

from Mumbai, Maharashtra

Sep 17, 2019

4 days ago I tried to send money from Canara Bank to my Indian Bank . I sent two times 1000 but only one time Monday credited to my account .I already complain but I did not get any solution.please help me out

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I had purchased google play recharge code worth 100 inr but phonepe didn't send me the code it's now been 5 days i made lot of complaints through mail and through app but got no response from phonepe also i had call several times but no response from the customer care too. I got mail that please raise the ticket through phonepe app but no response
My mob:[protected]

PhonePe customer support has been notified about the posted complaint.

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K

Kammu Negi

from Agra, Uttar Pradesh

Sep 17, 2019

Transaction idAXI44d77b[protected]b8813cd8a06168974

T

Tour and Travel Website

Jan 27, 2020

i also not received my recharge code yet

S

Sachin Jhajhria

May 13, 2020

Give me my code, i already tried contacting customer service .they said I'll get the code within 24 hrs and its been 3 days now

S

sulthan sha alamcode

from Thrissur, Kerala

Feb 6, 2021

N2101221530525179224845 transaction code

K

KRISH KR

Jul 15, 2022

I didn't receive my recharge code yet. I tried to
Contact customer service they replied but still
7 days I didn't get my recharge code.

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Address: 560043

I had made a money transfer of amount 18200 rs on 11th september 2019. The money got deducted from my account instantly but the transaction was still in processing status. The customer support of phonepe gave me a resolution time of 72 hours but even after that, the transaction status is still in processing status. Now they're asking me to wait till september 21st to get it resolved. It was a very urgent transfer for me and the phonepe customer support is very reckless and careless about it.

PhonePe customer support has been notified about the posted complaint.

Sep 16, 2019

Updated by mukund596 Transaction Id: P1909111251236630171837

Sep 16, 2019

Updated by mukund596 UTR:[protected]

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Amount has been deducted from my bank account and transaction got failed. And i've not received the deducted amount yet. The transaction was done on 13th september 2019.
I've faced such type of issue twice. And i've also not got my deducted amount on previous transaction.
Kindly help me regarding the aforementioned problem.
Transaction id-p1909131918203551273618
Utr[protected]
Amount -2000 rupees

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Address: Jyotsna nivas,Shankar pur,barik sahi,near Mahavir temple,po- Arunoday market,cuttack-753012, Cuttack, Odisha, 753012

I would like to inform you that I made a UPI transaction on 13th September 2919 for the amount 150 from phone pe mobile bank linked with my Sbi bank account and the amount got debited from my account but transaction failed.

I have raised several tickets on phonepe, contacted SBI customer several times without any help.

I got a response from phonepe team that they got in touch with the sbi bank and they have confirmed that no amount has been debited.

I going in circles, phone pe is asking me to contact Sbi, Sbi is asking me to contact Phonepe, I am stuck in between.

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I haridas, i have done the transaction of 80rs from phonepe. Today morning merchant said me that he has not received the amount but the amount has been debited from my account. I have done the transaction on 13th sep 2019 please find below the transaction id. Could you please resolve my issue
Transaction id p1909132100315028053165
Upi transaction[protected]

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Address: PhonPe, 143001

Sir/madam
It is requested here that i am trying to use phone pe app first or the second time i don't have complete knowledge on that how it is work i will try a transaction in my family member account only try base on dated 13& 14 sep 2019 suddenly a fake sbi account no: appear in my app and my money transit to that account.
So now it is my humble request please return my money at earliest.
Date of transaction:[protected]
Transaction id p1909121358554928866514
Ticket no: 69982489

Oct 5, 2019

Complaint marked as Resolved

Its bogus information neither anybody call me nor any e mail my issue is still pending. And i am very haras to this app

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Address: New Delhi, Delhi, 110059

I’ve made this bill payment of electricity bill on phonepe but due to some technical fault from their side, the amount got deducted from my bank and the payment also got failed.
As per phonepe, they have refunded my amount of ₹1, 030 but unfortunately i’ve not received any refund from last 2 weeks.
I’m writing this here because of the severe delay in their promised deadline.

The txn id is t1908262331545462540416.

Kindly help me regarding the same.
Thankyou

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Address: Amravati, Maharashtra

Dear sir

One transaction made on 3rd sept 2019 at 8:44pm
Maney debited from payee bank account and i received message of phonepe business app that transaction is successful but money yet not credited to my account
I provede you some basic details about my account and transaction

Account no.:[protected]

Account holder name :- saurabh sunil shinde

Customer id :[protected]

Transaction id :-txscan[protected] 18

Utr no:[protected]

Mobile no.:- [protected]

Aadhar card no :[protected]

PhonePe customer support has been notified about the posted complaint.

Sep 16, 2019

Updated by saurabh9008 Plz do faat as possible as

Sep 18, 2019

Updated by saurabh9008 Give me respons plz

Sep 18, 2019

Updated by saurabh9008 Give me respons plz

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Address: Geddalahalli, Sanjaynagar Main Road, 560094

Hi, I'm here to complain against phonepe, I made a transaction on book my show using phonepe as the payment mode for cash back offer from them, I didn't receive the cash back till now. I contacted phonepe but no response from them till now.. It's been 3 days, I need assistance asap.

Hi, I'm here to complain against phonepe, I made a transaction on book my show using phonepe as the payment mode for cash back offer from them, I didn't receive the cash back till now. I contacted phonepe but no response from them till now.. It's been 3 days, I need assistance asap.

I need my cash back as promised..

Oct 28, 2020

Complaint marked as Resolved

Solved

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