PhonePe Complaints & Reviews

Someone send me 1500 rs. And first the transaction was pending but after 4 days the transaction was successful but amount not credited in my account i contacted bank and give them all the details but they are saying that nothing is showing and phonepe is telling that my bank has confirmed the transaction and amount has been credited
I am feeling frustrated

Hello sr,
i am harshal rinke, i was made a transaction on 31st august 2019 at 7.08 p.m of Rs 5000/-. the money is not credited to receivers bank, after raise a complaint they told money will reflect in 3 working days. then i get the message of succesful transaction but money is not credited in receivers bank nor in senders bank. i visit bank they told no transaction is happend in this account. phonepe customer care support making fool o[censored]s. kindly register my complaint and help me out of this. please expedite.
my transaction id is : P1908311909235540621107
UTR NO:[protected]
senders bank: paytm payment bank
senders acc no :[protected]
receivers bank: bank of india
receivers acc no: [protected]

Hi,

I did a transaction of worth 15000 rs on 31st august. The amount got deducted from my account but the receiver didn't receive it. The receiver's bank says they didn't get any such amount.

Phonepe says it is successful.
My bank (Standard chartered says it has nothing to do with it as it is related to upi)
Receiver's bank (Boi) : denies any such transaction.

Please find the details of the transaction underneath :

Upi id : [protected]@ybl
Utr :[protected]
Transaction id : p1908311909209018950363

Please help me here asap as it is really urgent.

CHUNARA AJAYBHAI has requested money from you on PhonePe.Rs.1999 will be debited from your account on approving the request-http://phon.pe/qomhi6go.
Message received ; 5 sep, 4 ;26PM.

Immediately i receive a call from +[protected], and he asks to open phone pe app and approve / accept a cash back i received on phonepe.

i opened phone pe app and on heading it was mentioned, Requested By and in the same...

Dear sir
I had transacted an amount of rs 24000 on 10.08.2019 my utr no is[protected]
Ticket i'd is 65943996.
My money debited from my oriental bank of commerce account but when i inquired from andhra bank money is credited there but instantly reversed. For some time i think automatically amount will credited but after lodging complaint charge back in obc bank i got the information from bank that money is not credited in there account contact vendor. My complaint rejected.
So please do the needful and reverse my amount as soon as possible.
Regards
Poonguil v
Krishnagiri tamilnadu
Contact [protected]

I had received payment from icici bank saving account to my brother. Through upi app (Phonepe).

The amount is deducted from my brother bank account and transaction successful receipt is generated, & also transaction successful receipt my phonepe history but bank balance is not be update.

Please check and take it as high priority and resolve this as soon as possible.

Phonepe transaction is as below:-

Date & time of transaction: 31 aug 2019 (06:40 pm)
Utr no:[protected]
Txn. Id: p1908311840328165095208
Sender mobile number:- [protected]
Receiver mobile number:- [protected]

Please help us here.

& i will call phonepe but no any update & rudely talk to me...

Sir I'm sending you to my a/c statement for misunderstanding about of this entry.I'm having a different credit entry of amount ₹ 9900.but this entery in another UTR no.[protected] Date 30/08/2019 Time 20:04:50.plz see this attachment and solve this issue immediately.and credit my account to ₹ 9900.But issue about this UTR no.[protected] Date 30/08/2019 time 19:34:11.

I tried to transfer money(5000/- rs) using PhonePe to one of other account (both the accounts are with same SBI Branch), as i completed the process of transferring the money using the PhonePe app i thought everything went smooth but later on i realized that the money was not received by the other party. Then i came back to my app and saw that its showing as the transaction is successful. On reaching the PhonePe Customer Care/Support they told me that for my transaction UTR no is generated and i will have to take this number to the Bank and ask them to check what happened to this transaction . On reaching the SBI bank branch where my account is registered, the bank employees told me that they cannot do anything with this UTR number and i have to raise a complain with the PhonePe App itself. Now i have already spent 3-4 days of my time in this process. As this is either the Bank issue or the issue with the PhonePe which i cannot decide.

Hi,

I had tried paying out my electricity bill on 27th aug through phone pe app but after successful debit of amount 440 from my account i have received a text message from phone pe that the transaction has been failed and i will get the refund soon. I had also contacted the customer support and they assured me i will get the amount within 1-2 days but haven't received the same. I raised the issue on mail also but after every 24 hrs they are keep sending me the mail that the issue has been resolved kindly write an review. Even they are forcing me for doing this. Kindly look into the matter and help me out. Ticket id generated by them is 68459552 and my contact number is [protected].

M phone pe user phone no [protected]. Phone pe has been running a scam n fooling people with fake offers where no money /scratch card gets credited. I received an offer where in if i scan n pay at any shops i will receive scratch card, mentioning any merchant (Not explaining merchants registered with phone pe). Even after making transaction i was told that merchant is just a user of phone pe!! There is no exclusion mentioned about users not considered merchants in t&c clearly?? \to my horror when i asked phone pe to delete my account, they refused to do it. Nor they were able to provide any nodal officer details, other than support email!! Phone pe claims they are right to keep user personal details even i[censored]ser wants to delete/uninstall phone pe!! I have not only been cheated but also harassed by phone pe. My personal info such as phone no, transactions, bank account no, upi id, etc is stored in phone pe app. I dont see the need to hold this info, i[censored]ser doesnt wish to be associated with phone pe. I like to phone pe to delete all my personal info along with compensation for cheating & harassing me!! Transaction id :p1906181738322489156079 merachant : bharatpe[protected]@yesbankltd.. The transaction i made was to a merchant and its named "bharat pe". Terms and conditions states offer valid for any merchant!! "cashback is only applicable on paying to phonepe merchant qr code and not bharatpe qr code." phone pe doesnt pay cash back but gives excuses!! My phone no is been used by phone pe for marketing purposes. I want phone pe to be completely banned as its unsafe and also pay compensation for cheating and fraud.

I have referred a friend in phonepe but didn't get the cashback. Phonepe is saying they have downloaded using appstore but i have send link using whatsapp and they clicked in it and downloaded. When i am contacting they are like i will update issue today and they will say i will update tomorrow like this they are postponing the date. They are cheating in the name of cashback of refer and earn.

I have transferred rs. 140 to a daily shop owner. The amount has been debited from my account and after raising ticket in the app, it shows "pl check the receiver's bank account". It also shows transaction successful but the shop owner is saying that he has not received the amount, infact he showed me his phone pe app and bank account even. The amount is not credited to his account. When i called customer care, they said that i have to visit nearest sbi branch and fill a charge back form to get refund,.
What kind of response is this..?? This occurred due to technical glitch in the app transfers so why should i go to bank??

Phone pe team: pl resolve asap.

Wrong transaction Rs-3000 phonePe numbar-[protected] plz re fund transaction amount plz help me plz sir re fund balance plz help me sir plz re fund balance bank not help plz help me sir re fund transaction balance plz sir help me transfer amount 3000 plz re fund transaction balance plz help me phonePe numbar wrong transaction payment plz refund balance

I transferred 10000 rupee to rajubhai khemabhai Chaudhary (patel)but he not received payment and in my account cut 10000 rupes so I complained for refund my 10000 rupees I call phon pay customer many time but not give me satisfy answer and call for bank and also bank, it's say it's a thirty party issue it's not solve this problem so I humble request to you sir solve my problem.

Dear sir, i am take a three transaction of electricity bill (Dhbvnl) at 13/05/2019 we have transaction no. Prcr/[protected]/[protected]/phone pay, prcr/[protected]/[protected]/phone pay & prcr/[protected]/[protected]/phone pay.in these above mention transaction only one transaction (Rs 7657/-) successful and other two transaction (Rs 7657/- +7657/-) is not successful so some technical reason. Again that un successful transaction amount is not credit to my a/c up to today.in this matter i am already discuss with bank (United bank of india) but he said that the payment will be debit to your and credit to dhbvnl & other side dhbvnl said to the payment is not credit to our a/c. And again i am discuss with phone pay customer care executive he said that i am able to resolve your problem. So, i request to you please resolve this matter & please refund my both payment.

Dear narasimman s,
The issue you had raised with us (Ticket id:[protected] is resolved by now. Kindly check and please provide your feedback and comments through the customer satisfaction survey below.

If the issue has not been resolved, please reply to this email and we will help you with next steps.

Sincerely,
Phonepe support team l am phone transaction idn1908122208420899918113

Money deducted and transtion fail but still not refunded
I have complaint for not having refund of failed transaction rs 30000. On 31 july 2019. Time - 1:35 (Debited from my bank account sbi - [protected] but not refund in my bank account) due too some technical issue
I have already raised the complaint through mobile app, but resolution and refund yet not processed so please refer below mentioned details and refund the amount as early as possible.
Transaction id-1907311336167745836796
Utr no.[protected]
Mobile - [protected]

Dear Sir,

We would like to inform you that I have purchased a product Order ID - OD[protected]
Honor 9N (Sapphire Blue, 32 GB) on dated 19 August 2019.
Against this order I make payment Rs. 7999/-(Rs.22 phonepe wallet and Rs. 7977/- SBI a/c) through phonepe by accepting payments request from Flipkart plateform on dated 20 August 2019. Said amount deducted from my account by Transection ID
C1908201346365407516375 seller not credit.
Regarding this I had inform both Flipkart and phonepe by E-mail or voice calls.
Flipkart suggest me that due to technical issue payment failed and ask to phonepe for refund and product will be delivered as Cash on delivery, so I have paid cash Rs. 7999/- during the delivery on 21 August 2019.

So you are requested to please look into the matter and do the needful as soon as possible. Due to this my budget distrub.

Thanks
Sandeep
[protected]

My phone pe customer id no is [protected]
I have an issue with transaction id no n1907121739425282235905, dt. 12/07/2019 at 5:39 pm of rs 8999 to the client (Ajmer vidyut vitran nigam ltd.)
As electricity bill payment made to the client from my kotak bank account via utr[protected] wasn't accepted by the client as the same decline on 25/07/2019.
I contact with the client for this as they are saying that this issue is reported to npci. Also, this amount yet not credited in my bank account, so please resolve this as soon as possible. The phonepe representatives are not cooperating with me.
Thanks & regards
Atul pareek

I made electricity bill payment of 1250 via phonepe on 24/aug but due to technical issue amt get deducted and payment request went into unsuccessful. Informed support team and ask me to give 24 hours. Now its been more than 24 hours no resolution from phonepe and also raised ticket has been closed without solution. Case escalated to higher team and given me tat of 3 days. My due date is 27th aug and i cant bear late charges. Please look into this.
Transaction id: n1908242056565096128958
Ticket number :67753522