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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
Complaints 3488
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260
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PhonePe reviews & complaints page 11

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N
Aug 26, 2022
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On 3rd august I made a transaction on phone pe to auto driver for Rs 122 but at that time I got. A message of transaction failed then I paid him again but after two days on 5th august I got an email for successful transaction. So basically the amount was paid twice. I got a complain registered with phone pe. At thier app. I got information to wait for 3-5 days. But money was not reversed. Then I filed a complaint in my bank. They rejected my complaint by saying that the transaction was successful and cannot be reversed now as I have to report them within 5 days. Now bank as well as phone pe both are denied for refund. Transaction Id is T2208031831467234537781 dated 03 august 2022. Of phone pe
Aug 30, 2022
Complaint marked as Resolved 
Company has not responded. I paid twice to the driver/ merchant. Company did not refunded the amount yet
PhonePe customer support has been notified about the posted complaint.
Aug 30, 2022
Updated by [email protected]
I did not got any response from phone pe. How can it be resolved without any response from company
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    J
    Jintu chutia
    from Sivasagar, Assam
    Aug 26, 2022
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    Address: Sivasagar (assam)
    Website: Phonepe

    I can't recived my payments from 6 days
    PhonePe customer support has been notified about the posted complaint.
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      T
      ThakurG
      Aug 25, 2022
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      My Credit card Rent Payment Successful From My Side But Landlord Not Receive Any payment it's Long Time more than 45+ Days But no response from Phone Pe technical Team I'm So frustrated With This Type of Bugs And Scam.NX22071010470842394864221
      +1 photos
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        S
        Aug 23, 2022
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        Address: Shiv mandir Bela tilaiya dam barhi Hazaribagh Jharkhand
        Website: Phone pe

        Mere ac se balance cut gaye hai lekin na hi receiver account me gya hai aur na hi mere account mein aaya hai 25days ho gya
        Plzzz help me sir
        +1 photos
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          P
          Piyush Khinchi
          Aug 21, 2022
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          Resolved

          Show rent paid through credit card but not received by the beneficiary

          I paid rent through my credit card on 16th of August 2022 first it got stuck in processing then on 18th morning got cleared and showed successful but not received by the landlord...
          +1 photos
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          S
          Shamikghosh2019
          from Mumbai, Maharashtra
          Aug 19, 2022
          Resolved
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          Address: Ashoknagar
          Website: Www.phonepe.com

          Paid Rent through credit card. Amount Debited From Credit Card. Transaction shows as successful. Amount Not Credited into Receipts Bank account
          +1 photos
          Sep 24, 2022
          Complaint marked as Resolved 
          PhonePe customer support has been notified about the posted complaint.
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            H
            HEMANTH ABHIRAM SOMARAJU
            Aug 12, 2022
            Resolved
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            Resolved

            Address: HEMANTH ABHIRAM SOMARAJU, s/o SRINIVASA RAO SOMARAJU & SRIDEVI SOMARAJU, House number: 1-42, Near Ganesh temple, Bayyannagudem village (BO), Penub

            Done a payment of ₹10/- (Rupees ten only) through SBIePay Lite (Payment Gateway) and used UPI as the preferred payment method and scanned QR with PhonePe to apply for RTI Act 2005 in official website (https://rtionline.gov.in/). Amount deducted from the bank account. But didn't recieved confirmation email/SMS from RTI website and even registration ID also isn't generated. That RTI website is designed & developed by NIC. Immediately I raised complaint in NIC website, Informed bank costumer care. Raised ticket in PhonePe. Raised a complainant in through Centralised Public Grievance Redress and Monitoring System (CPGRAMS). Also submitted the issue to National Payments Corporation of India (NPCI) and complained to the National Consumer Helpline (NCH). No response from anybody. Only NIC is responding for my emails. NIC also sent a notification to RTI website team. They're not responding for my email and also for NIC's email. Amount is deducted from my account. But even I don't know weather it reached the right destination or not (RTI website bank). But I'm sure that the money should have been in the account of RTI website. I want to get confirmation from RTI Website team immediately. I'm worrying a lot about this payment. Kindly please try to understand my situation and try to solve this issue as fast as possible. I want my registration ID right now or refund my money back to my account quickly.
            +1 photos
            Aug 12, 2022
            Complaint marked as Resolved 
            Issue is resolved. But neither because of raising issue in National Consumer Helpline (NCH) platform nor because of registering complainant in ConsumerComplaints.in. I had sent mails to NIC (National Informatics Centre) and also registered complaint in NIC Service Desk, SBI (State Bank of India) team who were not at all responded, PhonePe team and also raised a complainant in Public Grievance Portal which was later marked as closed by replying that the issue is due to internet connectivity even though it's not due to internet connection related issues. But only NIC team had responded to most of my emails. I sent so many mails to RTI website team, but no use. Even though NIC had sent 3 or 4 emails officially to RTI website team to address my issue they hadn't responded. Finally after a lot of struggle they sent me the confirmation email and registration ID as well. By this way I'd applied for RTI for the first time. Anyhow thanks for being with me in this journey. ConsumerComplaints.in website needs a lot of modifications in both the front-end functionality as well as back-end too... Being a web developer, cybersecurity expert, I'll be happy to let you know the suggestion to improve the website and to assist you. I'll send you those suggestion later through email. Wishing you all the best... Yours sincerely, HEMANTH ABHIRAM SOMARAJU. Jai javan, jai kisan 👨‍🌾🇮🇳
            PhonePe customer support has been notified about the posted complaint.
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              I
              iampritam96
              Aug 11, 2022
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              I paid someone Rs 2000 through phonepe on 10/08/2022 at 8:11 p.m transaction id is T2208102011119059863963 The money got debited from my account but the receiver did not get the money in his account. The transaction status is showing as pending/processing and there has been no progress. I have attached the screenshot as a proof. Please help me get my hard earned money back.
              +1 photos
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                A
                Ali Jaan
                Aug 11, 2022
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                Address: Shikopur jila baghpat

                Maine ek transaction ki thi aur Mera account number se paise cut chuke aur jis party ko maine paise Dale use party ke counter Tak paise nahin pahunche
                +1 photos
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                  N
                  Narasimman07
                  from Krishnagiri, Tamil Nadu
                  Aug 11, 2022
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                  As I invested money in phonepe mutual fund and I am trying to withdraw the money in mutual fund there is problem in kyc I am contact the phonepe coustomer service there is no reply for last 2 month kindly resolve the problem
                  PhonePe customer support has been notified about the posted complaint.
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                    V
                    Vetal
                    Aug 8, 2022
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                    Resolved

                    Rent payment failed
                    Money debited from credit card but did not get refunded back
                    +1 photos
                    Aug 9, 2022
                    Complaint marked as Resolved 
                    PhonePe - Rent payment failed Money debited from credit card but did not get refunded back
                    PhonePe customer support has been notified about the posted complaint.
                    Aug 09, 2022
                    Updated by Vetal
                    Rent payment failed
                    Money debited from credit card but did not get refunded back
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                      G
                      gss cyberworld
                      Aug 8, 2022
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                      Amount Debitted to To Unknown Account by miss because the last three numbers were different
                      The Debitted Account Number is [protected], Lavanya, Canara Bank,[protected], CNRB0000696.
                      The Phone Number I wanted to Send the Money was [protected]

                      The Amount of Rs 12000 has been transferred to [protected] on 6th Aug 2022 at about 3:00 PM
                      Please Block this Number Immediately and help me to get back the money
                      Name Kishore Devadiga
                      Phone Number [protected]
                      +1 photos
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                        M
                        MANISHAji
                        from Ghaziabad, Uttar Pradesh
                        Aug 6, 2022
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                        Address: Union Bank of India, Beetal House,100 Feet Road , A-17 , Kabir Nagar , Shahdara, Delhi-110032

                        Respected sir/Mam

                        This is to inform you that my name is Manisha and I hold a Saving bank account in your branch.My account number is [protected].
                        I am writing this to bring into your concern that on 03rd July'22, Some transactions of a total amount of Rs.75, 240.00/-(Approx.)
                        was debited from my account having transaction ID's :[protected],[protected],[protected],[protected] and many more which i aslo share in attachments .
                        I beg to inform you that this transaction was not carried out by me in any physical or online form. I am quite surprised to mention that this might be a fraudulent transaction. I am sharing all transactions derails and Cybercrime branch complain also and i have already raise a complain in my bank on 4th July

                        I request you to kindly stop all payments from my bank account till the date this issue is resolved.
                        Kindly, look into the matter and guide me through the best possible solution to this problem. I shall be highly obliged for your kind support
                        +11 photos
                        PhonePe customer support has been notified about the posted complaint.
                        Aug 06, 2022
                        Updated by MANISHAji
                        Sir, I request You Please Resolve My Problem soon Almost 1 Month Are Left But My Payment my money is not returned to my account yet
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                          T
                          tayyab shaik
                          Aug 6, 2022
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                          Ticket ID:[protected]
                          Transaction I’d: NX22080412021257367399841
                          Transaction of 55000/- done on[protected] for rent payment thru hdfc credit card via PhonePe..My amount is debited from source I.e., in Hdfc CC but not reached to the destination..
                          Pls resolve the issue asap..
                          PhonePe customer support has been notified about the posted complaint.
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                            M
                            Maheboobpasha Inamdar
                            from Bijapur, Karnataka
                            Aug 4, 2022
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                            Address: Aman colony ,sedaji makka,J M Road, Bijapur -586104

                            Yes.The following amounts have been debited from my SBI Bank account thru upi address without my knowledgeb through [protected]@ybl.These transactions were done between
                            [protected] TO[protected] amounting to rupees debit my phone pay transaction
                            2) It is informed that an amount of about Rs 1, 22, 000/- has been deducted from the State bank of India, Savings Bank Account Multiple times @ ( Rs 4000, 3000, 2500, 2000, 1500, 800, is tranferred) .. Account summary shows that the same is deducted Via Euronet gpa/UPI.
                            One sample of transaction is attached herewith for your consideration. This is un authorised transaction...
                            Since I m salary employee all my transactions were keeps me updated as and when takes place, but these transactions never made me alert or intimated about completion of Transaction, which clearly shows fraudulent Transaction. I m providing my bank details for your ready reference p
                            My A/ No [protected] MY Mail ID [protected]@gmail.com
                            1)UPI/DR/[protected]/EURONTG/ICIC/erontgpa/UPI
                            2)phoneme/yes/[protected]@YBPOYMENT 3)my mobile no [protected] no SMS no mail
                            +2 photos
                            PhonePe customer support has been notified about the posted complaint.
                            Aug 04, 2022
                            Updated by Maheboobpasha Inamdar
                            early response is awaited.
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                              T
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                              Address: 9567149357 Thalayolaparambu,, Peringattil Puthusseril
                              Website: Phone pay sbi

                              Respected sir, please add my sbi account [protected] with phone pay.I am not able to open my account.Thank you sir.
                              PhonePe customer support has been notified about the posted complaint.
                              Aug 04, 2022
                              Updated by [email protected]
                              Sbi account [protected] activate.I am not able to open my account with phone pay.please activate my account
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                                S
                                Satender40
                                Aug 4, 2022
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                                Want to reactivate my phone pe account.
                                Pls reactivate as soon as possible
                                PhonePe customer support has been notified about the posted complaint.
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                                  R
                                  Rohitchouhan387
                                  from Sangli, Maharashtra
                                  Aug 3, 2022
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                                  Hlo
                                  Rohit Chouhan this side . At the time of transaction 13500 rupees amount debited from my account but still not received at receiver end.
                                  I have all proofs and screenshot of transaction As well as UTR No also ...
                                  Plz help me out

                                  UTR No.[protected]

                                  Plz check this ... Its very important for me ..
                                  Waiting for your reply...
                                  My mobile number [protected]
                                  +1 photos
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                                    S
                                    SubodhVareen
                                    Jul 26, 2022
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                                    Address: Dhanbad jharkhand

                                    My payment was failed through connected mobile number [protected] for rs 4950
                                    After raising the issue ticket has been opened for almost 7 days now.. my payment is not setteled yet.
                                    Ticket[protected]

                                    Vanira Shilpi
                                    [protected]
                                    PhonePe customer support has been notified about the posted complaint.
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                                      V
                                      Vaishnavisr4123
                                      from Aurangabad, Maharashtra
                                      Jul 24, 2022
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                                      Today i dwd Phone pay in my mother's phone ..by using my referral link...but i didn't received cashback of 100rs..even after doing many payments by that account... please solve this problem quickly...
                                      PhonePe customer support has been notified about the posted complaint.
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