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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
Complaints 3493
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261
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PhonePe reviews & complaints page 11

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G
Gobinda Guria
Aug 29, 2022
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Address: Uluberia Howrah

Sir I have already paid my electricity bill through my phonepe on 4th June 2022 and Transaction ID T2206041139357795112081 Rs 764/ and another transaction ID T2206041139016786191023 Rs 150/ both the bills are not paid still now and I have not return my money back.
PhonePe customer support has been notified about the posted complaint.
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    S
    sourabh460
    from Mumbai, Maharashtra
    Aug 29, 2022
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    Money deducted but money not reached Bajaj insurance but did not received policy. NB22081920101756613341902

    Ticket id[protected]. No response even after escalation. Not sure how escalation hierarchy maintained.
    PhonePe customer support has been notified about the posted complaint.
    Aug 29, 2022
    Updated by sourabh460
    Transaction details and escalation team response.

    Aug 29, 2022
    Updated by sourabh460
    [protected] New ticket support team created. Hoping to get resolution this time.
    Sep 26, 2022
    Updated by sourabh460
    It’s been two months no update yet. No resolution yet. Deadlines passed two times. Escalation happened two time. No one is working on the issue. And my money is struck.
    Sep 26, 2022
    Updated by sourabh460
    New TICKED ID.[protected]
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      H
      Hjuhh
      from Bhongir, Andhra Pradesh
      Aug 28, 2022
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      Address: Bhongir

      Dear sir,
      My friend sent me a money of 6000rs on 16 aug, till now it is in processing state, phonepe and bank are not responding. Kindly look into the issue
      PhonePe customer support has been notified about the posted complaint.
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        S
        santosh15091986
        from Shahganj, Uttar Pradesh
        Aug 28, 2022
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        Address: vill chhabawa post shahganj jaunpur

        Sir i am buy ticket from ethiopian airlines but third party can’t receive my money is deducted from phonepe 40, 716 rupees, in end my ticket automatically cancelled, airlines they refund all money, from phone pay i can’t receive my money in my account
        sir please refund i want to pay my fees
        transaction id. T2208191924301637967921
        PhonePe customer support has been notified about the posted complaint.
        Aug 28, 2022
        Updated by santosh15091986
        they send me proof they already refund on 19.08.2022

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          A
          Ansh.1
          from Sultanpur, Uttar Pradesh
          Aug 28, 2022
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          While loging in it use to show something went wrong
          Registered mobile no. Is[protected]
          PhonePe customer support has been notified about the posted complaint.
          Aug 28, 2022
          Updated by Ansh.1
          Sir make it unblock fast plz...
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            N
            Aug 26, 2022
            Resolved
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            Resolved

            On 3rd august I made a transaction on phone pe to auto driver for Rs 122 but at that time I got. A message of transaction failed then I paid him again but after two days on 5th august I got an email for successful transaction. So basically the amount was paid twice. I got a complain registered with phone pe. At thier app. I got information to wait for 3-5 days. But money was not reversed. Then I filed a complaint in my bank. They rejected my complaint by saying that the transaction was successful and cannot be reversed now as I have to report them within 5 days. Now bank as well as phone pe both are denied for refund. Transaction Id is T2208031831467234537781 dated 03 august 2022. Of phone pe
            Aug 30, 2022
            Complaint marked as Resolved 
            Company has not responded. I paid twice to the driver/ merchant. Company did not refunded the amount yet
            PhonePe customer support has been notified about the posted complaint.
            Aug 30, 2022
            Updated by [email protected]
            I did not got any response from phone pe. How can it be resolved without any response from company
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              J
              Jintu chutia
              from Sivasagar, Assam
              Aug 26, 2022
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              Address: Sivasagar (assam)
              Website: Phonepe

              I can't recived my payments from 6 days
              PhonePe customer support has been notified about the posted complaint.
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                T
                ThakurG
                Aug 25, 2022
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                My Credit card Rent Payment Successful From My Side But Landlord Not Receive Any payment it's Long Time more than 45+ Days But no response from Phone Pe technical Team I'm So frustrated With This Type of Bugs And Scam.NX22071010470842394864221
                PhonePe customer support has been notified about the posted complaint.
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                  S
                  Aug 23, 2022
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                  Address: Shiv mandir Bela tilaiya dam barhi Hazaribagh Jharkhand
                  Website: Phone pe

                  Mere ac se balance cut gaye hai lekin na hi receiver account me gya hai aur na hi mere account mein aaya hai 25days ho gya
                  Plzzz help me sir
                  PhonePe customer support has been notified about the posted complaint.
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                    P
                    Piyush Khinchi
                    Aug 21, 2022
                    Resolved
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                    Resolved

                    Show rent paid through credit card but not received by the beneficiary

                    I paid rent through my credit card on 16th of August 2022 first it got stuck in processing then on 18th morning got cleared and showed successful but not received by the landlord...
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                    S
                    Shamikghosh2019
                    from Mumbai, Maharashtra
                    Aug 19, 2022
                    Resolved
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                    Resolved

                    Address: Ashoknagar
                    Website: Www.phonepe.com

                    Paid Rent through credit card. Amount Debited From Credit Card. Transaction shows as successful. Amount Not Credited into Receipts Bank account
                    Sep 24, 2022
                    Complaint marked as Resolved 
                    PhonePe customer support has been notified about the posted complaint.
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                      H
                      HEMANTH ABHIRAM SOMARAJU
                      Aug 12, 2022
                      Resolved
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                      Resolved

                      Address: HEMANTH ABHIRAM SOMARAJU, s/o SRINIVASA RAO SOMARAJU & SRIDEVI SOMARAJU, House number: 1-42, Near Ganesh temple, Bayyannagudem village (BO), Penub

                      Done a payment of ₹10/- (Rupees ten only) through SBIePay Lite (Payment Gateway) and used UPI as the preferred payment method and scanned QR with PhonePe to apply for RTI Act 2005 in official website (https://rtionline.gov.in/). Amount deducted from the bank account. But didn't recieved confirmation email/SMS from RTI website and even registration ID also isn't generated. That RTI website is designed & developed by NIC. Immediately I raised complaint in NIC website, Informed bank costumer care. Raised ticket in PhonePe. Raised a complainant in through Centralised Public Grievance Redress and Monitoring System (CPGRAMS). Also submitted the issue to National Payments Corporation of India (NPCI) and complained to the National Consumer Helpline (NCH). No response from anybody. Only NIC is responding for my emails. NIC also sent a notification to RTI website team. They're not responding for my email and also for NIC's email. Amount is deducted from my account. But even I don't know weather it reached the right destination or not (RTI website bank). But I'm sure that the money should have been in the account of RTI website. I want to get confirmation from RTI Website team immediately. I'm worrying a lot about this payment. Kindly please try to understand my situation and try to solve this issue as fast as possible. I want my registration ID right now or refund my money back to my account quickly.
                      Aug 12, 2022
                      Complaint marked as Resolved 
                      Issue is resolved. But neither because of raising issue in National Consumer Helpline (NCH) platform nor because of registering complainant in ConsumerComplaints.in. I had sent mails to NIC (National Informatics Centre) and also registered complaint in NIC Service Desk, SBI (State Bank of India) team who were not at all responded, PhonePe team and also raised a complainant in Public Grievance Portal which was later marked as closed by replying that the issue is due to internet connectivity even though it's not due to internet connection related issues. But only NIC team had responded to most of my emails. I sent so many mails to RTI website team, but no use. Even though NIC had sent 3 or 4 emails officially to RTI website team to address my issue they hadn't responded. Finally after a lot of struggle they sent me the confirmation email and registration ID as well. By this way I'd applied for RTI for the first time. Anyhow thanks for being with me in this journey. ConsumerComplaints.in website needs a lot of modifications in both the front-end functionality as well as back-end too... Being a web developer, cybersecurity expert, I'll be happy to let you know the suggestion to improve the website and to assist you. I'll send you those suggestion later through email. Wishing you all the best... Yours sincerely, HEMANTH ABHIRAM SOMARAJU. Jai javan, jai kisan 👨‍🌾🇮🇳
                      PhonePe customer support has been notified about the posted complaint.
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                        I
                        iampritam96
                        Aug 11, 2022
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                        I paid someone Rs 2000 through phonepe on 10/08/2022 at 8:11 p.m transaction id is T2208102011119059863963 The money got debited from my account but the receiver did not get the money in his account. The transaction status is showing as pending/processing and there has been no progress. I have attached the screenshot as a proof. Please help me get my hard earned money back.
                        PhonePe customer support has been notified about the posted complaint.
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                          A
                          Ali Jaan
                          Aug 11, 2022
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                          Address: Shikopur jila baghpat

                          Maine ek transaction ki thi aur Mera account number se paise cut chuke aur jis party ko maine paise Dale use party ke counter Tak paise nahin pahunche
                          PhonePe customer support has been notified about the posted complaint.
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                            N
                            Narasimman07
                            from Krishnagiri, Tamil Nadu
                            Aug 11, 2022
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                            As I invested money in phonepe mutual fund and I am trying to withdraw the money in mutual fund there is problem in kyc I am contact the phonepe coustomer service there is no reply for last 2 month kindly resolve the problem
                            PhonePe customer support has been notified about the posted complaint.
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                              V
                              Vetal
                              Aug 8, 2022
                              Resolved
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                              Resolved

                              Rent payment failed
                              Money debited from credit card but did not get refunded back
                              Aug 9, 2022
                              Complaint marked as Resolved 
                              PhonePe - Rent payment failed Money debited from credit card but did not get refunded back
                              PhonePe customer support has been notified about the posted complaint.
                              Aug 09, 2022
                              Updated by Vetal
                              Rent payment failed
                              Money debited from credit card but did not get refunded back
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                                G
                                gss cyberworld
                                Aug 8, 2022
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                                Amount Debitted to To Unknown Account by miss because the last three numbers were different
                                The Debitted Account Number is [protected], Lavanya, Canara Bank,[protected], CNRB0000696.
                                The Phone Number I wanted to Send the Money was [protected]

                                The Amount of Rs 12000 has been transferred to [protected] on 6th Aug 2022 at about 3:00 PM
                                Please Block this Number Immediately and help me to get back the money
                                Name Kishore Devadiga
                                Phone Number [protected]
                                PhonePe customer support has been notified about the posted complaint.
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                                  M
                                  MANISHAji
                                  from Ghaziabad, Uttar Pradesh
                                  Aug 6, 2022
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                                  Address: Union Bank of India, Beetal House,100 Feet Road , A-17 , Kabir Nagar , Shahdara, Delhi-110032

                                  Respected sir/Mam

                                  This is to inform you that my name is Manisha and I hold a Saving bank account in your branch.My account number is [protected].
                                  I am writing this to bring into your concern that on 03rd July'22, Some transactions of a total amount of Rs.75, 240.00/-(Approx.)
                                  was debited from my account having transaction ID's :[protected],[protected],[protected],[protected] and many more which i aslo share in attachments .
                                  I beg to inform you that this transaction was not carried out by me in any physical or online form. I am quite surprised to mention that this might be a fraudulent transaction. I am sharing all transactions derails and Cybercrime branch complain also and i have already raise a complain in my bank on 4th July

                                  I request you to kindly stop all payments from my bank account till the date this issue is resolved.
                                  Kindly, look into the matter and guide me through the best possible solution to this problem. I shall be highly obliged for your kind support
                                  PhonePe customer support has been notified about the posted complaint.
                                  Aug 06, 2022
                                  Updated by MANISHAji
                                  Sir, I request You Please Resolve My Problem soon Almost 1 Month Are Left But My Payment my money is not returned to my account yet
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                                    T
                                    tayyab shaik
                                    Aug 6, 2022
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                                    Ticket ID:[protected]
                                    Transaction I’d: NX22080412021257367399841
                                    Transaction of 55000/- done on[protected] for rent payment thru hdfc credit card via PhonePe..My amount is debited from source I.e., in Hdfc CC but not reached to the destination..
                                    Pls resolve the issue asap..
                                    PhonePe customer support has been notified about the posted complaint.
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                                      M
                                      Maheboobpasha Inamdar
                                      from Bijapur, Karnataka
                                      Aug 4, 2022
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                                      Address: Aman colony ,sedaji makka,J M Road, Bijapur -586104

                                      Yes.The following amounts have been debited from my SBI Bank account thru upi address without my knowledgeb through [protected]@ybl.These transactions were done between
                                      [protected] TO[protected] amounting to rupees debit my phone pay transaction
                                      2) It is informed that an amount of about Rs 1, 22, 000/- has been deducted from the State bank of India, Savings Bank Account Multiple times @ ( Rs 4000, 3000, 2500, 2000, 1500, 800, is tranferred) .. Account summary shows that the same is deducted Via Euronet gpa/UPI.
                                      One sample of transaction is attached herewith for your consideration. This is un authorised transaction...
                                      Since I m salary employee all my transactions were keeps me updated as and when takes place, but these transactions never made me alert or intimated about completion of Transaction, which clearly shows fraudulent Transaction. I m providing my bank details for your ready reference p
                                      My A/ No [protected] MY Mail ID [protected]@gmail.com
                                      1)UPI/DR/[protected]/EURONTG/ICIC/erontgpa/UPI
                                      2)phoneme/yes/[protected]@YBPOYMENT 3)my mobile no [protected] no SMS no mail
                                      PhonePe customer support has been notified about the posted complaint.
                                      Aug 04, 2022
                                      Updated by Maheboobpasha Inamdar
                                      early response is awaited.
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