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PhonePe Complaints & Reviews

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Updated: Sep 28, 2026
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PhonePe reviews & complaints page 113

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S
Santosh sant
from Delhi, Delhi
Aug 17, 2019
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Address: Hyderabad, Telangana

On aug 6th i done transaction in
My account money is debited
But receivers account is not
Credited not yet please refund my
Amount as soon as possible
Transaction amount is 1700
Transaction
Id:p1908091804476822143597tr:[protected]
Plzzzzzzz refund my amount it's
Already one week over. Sender name
Is : santosh
Receiver name is :vinay.
PhonePe customer support has been notified about the posted complaint.
Hi,

I received money on phonepe on 1st august 2019 but it was credited to my linked bank account on 3rd august 2019.
This delay caused some emi's ecs default to me.

Please help to look into this matter.

Thanks,
Seema
I have paid to bharat gas ( cc avenues ) in phonepe amount is credit to merchant but merchant didn't receive any amount in our side so please resolve my problem otherwise i will file a suit against you
In the sense of non performance so
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    M
    Mamukamashudh
    from Delhi, Delhi
    Aug 17, 2019
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    Address: 574243

    Dear sir. My name is mamuka p,
    My bank is syndicate bank, ifsc synb0000141.
    My friend sent me 3000 rupees using phone pe to my bank account.
    He sent on 13 th august, and app states that transaction in pending,
    However after 3 days, it mentions like transaction is successful...

    But i didn't got my money. His phone pe
    Register number is
    [protected]..

    I asked him for urgency but not received anything. Pls resolve this issue. I think phone pe is cheaters... Pls solve this. I called 4 times. He called twice. But no solution.. Today is 5 th day.
    PhonePe customer support has been notified about the posted complaint.
    Phone pay mobile number is linked with other person. Who has credited my money.
    Same phone number is associated with 2 different person.

    He has credited 9490 Rs. Please take action regarding this as soon as possible and revert back.

    Thanks & Regards,
    Pujitha
    [protected]@gmail.com
    [protected]
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      N
      nishant01
      from Agra, Uttar Pradesh
      Aug 16, 2019
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      My friend transferred a rs.158 amount of money from his one of the registered hdfc account no. On his phonepe app to my sbi account registered on my phonepe app and the amount is debited from my friend's account but i did not receive any amount.
      I request the concerning authority to look into the matter and refund my amount as soon as possible and suggest some ways to not get caught up in such dilemma in future as it could be a bigger amount as well.
      PhonePe customer support has been notified about the posted complaint.
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        P
        Prasad 1921
        from Attingal, Kerala
        Aug 16, 2019
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        Address: Narasannagaripalli vontimitta mandal kadapa dist, YSR, Andhra Pradesh, 516213
        Website: Phonepe

        Respected sir
        On aug 7th i done transaction in
        My account money is debited
        But receivers account is not
        Credited not yet please refund my
        Amount as soon as possible
        Transaction amount is 4000.
        Transaction
        Id:p1908071124090504339714
        Utr:[protected]
        Plzzzzzzz refund my amount it's
        Already one week over. Sender name
        Is : vanipenta prasad
        Receiver name is :ogeti
        Dhanalakshmi
        PhonePe customer support has been notified about the posted complaint.
        I transfer money Rs 20000 from state bank of india account to other party bank account through phonepe app. But the amount not credited to party account and amount debited from my account. Transaction ID:P1908110830594732143185
        Please solve this issue as soon as possible. Linked phonepe mobile number [protected]
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          S
          Srinibas pati
          from Angamali, Kerala
          Aug 15, 2019
          Resolved
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          Resolved

          Address: Balanagar, Hyderabad, Telangana, 500055

          Sir my name is dipak kumar behera. My canara bank account no is[protected]. Ifsc code-cnrb0000625. Transction date was 11aug 2019. Time-09.42. A. M. Benificiary account no [protected] ifsc code-sbin0001086. Upon trandction utr no[protected] by phone pe business account. There show that this transction is successful but amount is not credit to benificiary. Transction amout was 500. Please check this transction details sir.
          Sep 7, 2019
          Complaint marked as Resolved 
          After 7-8 days money already credited
          PhonePe customer support has been notified about the posted complaint.
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            P
            paul206
            from Pune, Maharashtra
            Aug 15, 2019
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            Address: Pune, Maharashtra, 411057

            On 14th august at 1.17pm i have made a transfer of rs 40000 via phone pe app from my hdfc bank account (A/c no: [protected]) to my father's ubi bank account (A/c no:[protected] due to his medical emergency. But till now that debited amount not credited into my father's bank account. I have also discussed this matter to both of the parties phone pe as well as the receiver bank i. E. Ubi.

            Now, they are not trying to solve this problem quickly instead of they are blaming each other. Phone pe guys saying it's the issue of the receiver bank and the receiver bank i. E. Ubi saying it's the issue of phone pe app.

            Now, this is a very difficult situation for me as i am not able to transfer that amount to my father's bank account as there is a medical emergency.

            Kindly solve this problem asap, either transfer that amount to the receiver bank or reimburse my money into my bank account.

            This is a medical emergency, kindly help me.
            PhonePe customer support has been notified about the posted complaint.
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              K
              Kanmani M
              from Chennai, Tamil Nadu
              Aug 15, 2019
              Resolved
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              Resolved

              I made a transaction of rs.500/- through phonepe last sunday (11.08.2019).
              The amount is debited, but not credited to receiver account.
              Phonepe support said within 3 working days they will fix.
              It's already 3 working days completed. Still the transaction is in pending. The amount not refunded nor credited to receiver account.
              The transaction id as follows
              P1908102116077945793774

              Kindly do the needful

              Thank you in advance
              Aug 16, 2019
              Complaint marked as Resolved 
              PhonePe customer support has been notified about the posted complaint.
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                H
                Harish Swain
                from Bhubaneshwar, Odisha
                Aug 14, 2019
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                Address: Cuttack (Odisha), Cuttack, Odisha

                Sir,
                Sorry to inform you that I Sri Prashanta Kumar Muduli, My Phone Pe Mobile No- [protected](Odisha) & My Bank Account Details- State Bank of India
                Account No-[protected] IFSC Code-SBIN0009029
                Cuttack(Odisha)
                have already deducted Rs.4000/- on Dt.11/08/2019 towards transfer to Sukanya Samridhi Account No-[protected] of Priti Pragyna Muduli, but sorry to say till now it has not credited to the above account & also it has not refunded to my personal account
                Therefore I request you kindly consider the above matter immediately and credited the amount of Rs.4000/- to my personal account.
                Thanks & Regards
                Prashanta Kumar Muduli
                M.No-[protected]
                PhonePe customer support has been notified about the posted complaint.
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                  P
                  privet Arjun
                  from Delhi, Delhi
                  Aug 14, 2019
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                  Address: New Delhi, Delhi, 110096

                  Phone pe is doing fraud with there customers
                  Phone pe is making fool of the customers
                  There is no words value they did false commitments

                  I sold my gold worth 4675 inr on 8th of august 2019 that suppose to be settle in next 48 hours according to to the rbi

                  Firsly they said wait for 48 hour...
                  Then they said wait for next 48 hours
                  Then they said wait for 13 august
                  And now its 14th august
                  They did false commitments
                  And also they are doing fraudulent works

                  Now i have all the proof and recording as well as
                  PhonePe customer support has been notified about the posted complaint.
                  I have done wrong recharge plan of 251 on my number [protected] so please refund my money or give other recharge plan to recharge of 149
                  Ñábab Śâhĕb's reply, Aug 13, 2019
                  I want refund my money
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                    J
                    JaMes HaRt
                    from Delhi, Delhi
                    Aug 13, 2019
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                    Address: 21C, New Delhi, Delhi, 110071

                    Dear Phonepe Team,
                    Khushbu this side from New Delhi. my Ticket I'D is 66476110. on 10th Aug'19 I was Payment for my electricity bill Rs.980. today 4 days spend and payment is Still showing in Pending. i also call to Customer Care they said till 13th Aug it will resolve and dropped mail to Phonepe Support also but Still no Revert from PhonePe Team.

                    Kindly do the Needful. and do my payment successful or give me refund.
                    PhonePe customer support has been notified about the posted complaint.
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                      S
                      Syed Rahamathulla
                      from Delhi, Delhi
                      Aug 13, 2019
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                      I made a payment with transaction id:p1908091844087219357655
                      Money deducted from my bank account but not credited to beneficiary account yet. I made the payment using phonepe upi. I also opened a ticket with id:#66089500. Please help me solve the issue as soon as possible. I trust you. Please help me regarding this issue. I made a transaction of 4050 rupees through phonepe upi service from my sbi bank account. I don't the beneficiaries bank account details.
                      PhonePe customer support has been notified about the posted complaint.
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                        R
                        RATNAKUMAR POTHARLANKA
                        from Mumbai, Maharashtra
                        Aug 11, 2019
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                        Address: Chennai, Tamil Nadu

                        Dear phonepe, [protected] this account is operating by fraudsters. These are fishing innocent male persons. First they ask 1000 rs for showing the women pictures. This account person sends innocent tv artists pictures. Then, he collects 3000 above. After payment, they don't respond to the sender. So please save innocent people from these dinosaur fraudsters. I am requesting you please take serious action. With regards, ratnakumar potharlnka.
                        PhonePe customer support has been notified about the posted complaint.
                        Sir, what is phonepe | kheliye or jitiye .I will win a iphone x in this game please Tell about this contast.
                        I have received money from bar code but it is not cr to my bank from last Thursday
                        I paid 180 to nearby shop and got transaction failure and money got debited .please solve this asap
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                          K
                          Kevin Simon
                          from Ahmedabad, Gujarat
                          Aug 11, 2019
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                          Address: 2/5, Aanchal Apartments, Opp. Rajpath Row Houses, Bodekdev, Ambawadi PO 380015, 380015

                          On 10/8/2019, i had purchased an rs.1000 uber gift card (Transaction id: n1908101937516127526274) from phonepe store, which gave out gift card number as [protected] with validity till 09/08/2019. When i tried to redeem it on uber application it clearly declined stating "gift code is invalid". I tried raising an ticket with phonepe support but it isn't responding. I tried to find the online number to call them but no avail. My 1000rs is lost hence.
                          PhonePe customer support has been notified about the posted complaint.
                          Sir my friend sent me 20 thousand amount but i not received yet kindly resolve it, kindly help me out i need urgent money
                          Online transfer made on 1st August 2019. But transaction showed pending (Transaction ID No.P1908011448262472803464) . Today i received a message stating that the debited amount has been credited back to my account. But after checking my bank account the amount has not been credited to my account. Please check and do the needful
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                            B
                            bhavesh3884
                            from Ahmedabad, Gujarat
                            Aug 11, 2019
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                            Address: C-17 Saibaba Society, B/h Sadhu Vaswani School,, Sardarnagar, Ahmedabad - 382475, Gujarat., Ahmedabad, Gujarat, 382475

                            I have many transactions on phonepe and each time the cashback is within range of 5-20 rs max cashback.
                            3 times i have paid a bill of 2500+ and each the cash back was 5 rs only.
                            Recently i have paid my last bill and the cashback was 7 rs only.
                            When i asked about the logs of transaction more than 10000 rs receiving 1000 cashback they refused it to show.
                            The system of cashback generation here is a fraud and making publicly fraud to people paying in order to receive cashback.
                            They are just marketing in the name of cashback upto 1000 where in their logs on one had reached that amount.
                            Want a strict action to be made against them by government of india so that they don't do fraud to other people.
                            PhonePe customer support has been notified about the posted complaint.
                            I have transferred rs.6000/- to SBI a/c on 11/7/2019, transaction also successful (both side ). But till not credited to the receiver account. Contacted customer support of phone pe and raised ticket bot still not solved . Transaction no p1907110922355988319315 and UTR no =[protected]. But issue is till pending. Kindly look into the issue
                            I have done credit card payment of 7193 rs with following transaction ID
                            N1908112349465179992278 and amount debited from my account but not credited to credit card account please I want my refund or should be credited to credit card account

                            Every time it is happening with me by paying by phone pe
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                              A
                              Abdo Ali
                              from Panaji, Goa
                              Aug 11, 2019
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                              Address: Thane, Maharashtra, 401209

                              Hello.

                              My money got credited from my account but beneficiary didn't received it
                              I complaint to phone pe and they told to contact the bank and bank told to contact phone pe
                              Utr[protected]

                              Could you please help
                              Amount is 8300

                              Could you please let us know when the money will get credited back to my account... Waiting for your positive reply

                              Thanks
                              PhonePe customer support has been notified about the posted complaint.
                              Aug 11, 2019
                              Updated by Abdo Ali
                              Any update on the above complaint...please advice
                              No reply received from your side could you please help...
                              Amount not transfer, transaction id no p1908011055235644044462
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                                J
                                from Delhi, Delhi
                                Aug 10, 2019
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                                Address: 122001

                                Dear sir
                                I had made a payement of inr900 to a mobile no. Linked with phonepe by mistake.
                                Kindly look into this & help me out to get this money back.
                                Phone pe no. Of beneficiary-[protected]
                                Phone pe account of payer-[protected]
                                Utr no.[protected]
                                Payer bank - standard chartered bank
                                Mob-[protected]
                                Email-jasvinder. [protected]@gmail.com

                                Regards
                                Jasvinder singh
                                PhonePe customer support has been notified about the posted complaint.
                                Phone pay have deducted my balance and after raising complaints they have blocked my bank account .

                                I called bank customers care they suggested bank never
                                Block any account without permission.

                                So what I should do

                                Help me I have account in bank of maharashtra.

                                ...
                                Phonepe wallet phoneno [protected] Transaction my canara bank a/c[protected] Transfer goole pay upi Transaction id -P1908091737296172143011 payment to [protected]@okhdfcbank goole pay Rs - 7950 transfer pending
                                Hi,
                                I paid aitel bill amount 1436, but after submission I noticed that amount paid to bsnl.
                                Still bill is not submitted to Airtel or not refunded.

                                Regards,
                                Agam mishra
                                Agammishra12's reply, Aug 11, 2019
                                Contact :8827158148
                                Hi,

                                Actual Train cost is 855 but 873.16 Rs I'd deducted. May I know the reason and can you please refund the amount.

                                Transaction ID:
                                P1908042102320335403568
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                                  S
                                  saurabh_mittal
                                  from Delhi, Delhi
                                  Aug 8, 2019
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                                  Address: Delhi, New Delhi, Delhi, 110078

                                  I made payment for the electricity bill of jaipur vidyut vitaran nigam ltd.
                                  1882 got deducted from my citibank account but i neither transaction was successful nor i got my money back. And it is still showing the status as "sending payment request".

                                  I hope phonepe will do something to not break the trust of many customers like me.
                                  If you need transaction reference id, i can share that too.

                                  Thanks
                                  PhonePe customer support has been notified about the posted complaint.
                                  Instead of selecting my Jio number I done recharge in my Airtel no.Pls note to reverse the amount to my account.Recharged Airtel no.is [protected]
                                  Ranjith Pilakkal's reply, Aug 3, 2019
                                  Kindly reverse back my amount
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                                    அ
                                    அ.தீ.கிருஷ்ணன் அன்பானவன்
                                    from Ariyalur, Tamil Nadu
                                    Aug 8, 2019
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                                    Address: 1284, NGO Coloy, SubraniPuram,Pudukkottai, 622005

                                    Dear Sir,
                                    Below mentioned Punjab National Bank account holder UPI transfer on 22.07.2019 dt RS:39000 to Beneficiary Corporation Bank account but transaction pending on the time displayed, But still not credit to Beneficiary account and on not refund from Punjab National Bank account, Kindly clear the issue earlier

                                    From account details

                                    Name: S.Manikandan
                                    A/c : [protected]
                                    Bank : Punjab national bank
                                    Ifsc : PUNB0665700

                                    To Beneficiary account details

                                    Name: T.Krishnan
                                    A/c : [protected]
                                    Bank : Corporation Bank
                                    Ifsc : CORP0001124

                                    Required UPI transaction pending reference I'd screen short & Beneficiary account Statement details kind your reference

                                    Thanks & Regards
                                    T.Krishnan
                                    Pudukkottai
                                    Cell:[protected]
                                    PhonePe customer support has been notified about the posted complaint.
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                                      S
                                      SELVI BCA
                                      from Avinashi, Tamil Nadu
                                      Aug 8, 2019
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                                      Address: PASUMPON NAGAR, Madurai, Tamil Nadu, 625005

                                      My transaction of Rs 1000 was done on august 7th using phonepe and the status of the transaction is still pending and the amount has been immediately debited from my canara account and has not been credited to the receiver's tmb account. please Urgent I need money

                                      Transaction id is : p1908071901512688962731

                                      This transaction done for emergency needs,
                                      I request you please do needful as earliest as possible.
                                      PhonePe customer support has been notified about the posted complaint.
                                      https://youtu.be/ddmN1u6TqJI
                                      https://youtu.be/ddmN1u6TqJI
                                      Once received the cash back or rewards they are not being utilized at the time of new payment when made. Not able to claim or use the rewards even.
                                      thanks.. i have got my money
                                      Hi I had paid a amount of Rs.4302 thru phonepe... amount credited but not deducted in bill and here the below transcation id.
                                      id-N1908011901334282214631.. Plz find a sloution for this
                                      Nikul Azy's reply, Aug 2, 2019
                                      sorry debited...
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                                        S
                                        speed5
                                        from Chennai, Tamil Nadu
                                        Aug 7, 2019
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                                        N. Senthil kumar
                                        Phone 1 : [protected]
                                        Phone 2 : [protected]
                                        E-mail: senthil. [protected]@gmail.com

                                        I have rs.9576 in my phonepe wallet. And, i try to pay electricity bill via our phonepe wallet rs.7000. That, time rs.2696 only debited via phonepe wallet.
                                        And i don't know how to withdraw the amount from wallet.
                                        Kyc issues also there.. Kindly guide me.
                                        Even i don't know customer care number.

                                        Please contact me and give me right solutions,
                                        PhonePe customer support has been notified about the posted complaint.
                                        https://youtu.be/ddmN1u6TqJI
                                        https://youtu.be/ddmN1u6TqJI
                                        My amount is pending ... please refund my amount
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