PhonePe Complaints & Reviews

Address: Shanti Prestige Near Krushnai Waterpark Office Sinhgad road Pune, Pune, Maharashtra, 411041

I made a transaction with phonepe on 8th of july the transaction id :p1907082204473486472992.
I have asked for customer support on phonepe but still haven't received any reply on the app.
Money is deducted from my account and transaction is also successful but the money is not received by the receiver and i personally checked the bank statement of receiver it didn't showed any update about this transaction.

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Address: 219,vijay laxmi nagar,, Sitapur, Sitapur, Uttar Pradesh, 261001

I was making a transaction to a travel agent named bansal travel hub for my air ticket while making this transaction my transaction failed twice but money got deducted from my account. Please help me to resolve my problem because the amount deducted and got stuck at phone pe was rs 2770 and i am a student such amount is very big for me and these thiefes like phone pe and all ande just creating fuss on the name o[censored]pi this whole system o[censored]pi is corrupt and my bank uco bank is also a futile place to be called a bank please sir resolve my complain because such irresponsible behavior of such big names should not be tolerated

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Address: 302015

I had a transaction on phonepe ([protected]) with 10000/- successfully but still not credit receiver ([protected]) account. I had lots of complain about my transaction phonepe and my bank (Sbi) but they also not responding proper. What should i do.. I am very hopeless because these type doing legal fraud... Customer dnt know what they do,

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G

G sathish Sathyam

from Mumbai, Maharashtra

Jul 10, 2019

Phone upi transaction is complete but onther account is not credit money please refund my money please Sir

money deducted but not credit receiver account - Comment #3482970 - Image #0

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I had made payment from sbi saving account to my friend janata sahakari bank account. Through upi app (Phonepe).
The amount is deducted from my bank account and transaction successful receipt is generated, but my friend didn't get any mail or message of amount credited.
Please check and take it as high priority and resolve this as soon as possible.

Phonepe transaction is as below:-
Date & time...

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I have recharged my vodafone mobile number [protected] of rs 169 under the transaction id n1907011806334865567667 on 1st july 2019 the amount was taken from the indian bank through online by the app phonepe. The recharge was unsuccessful. The bank informs that refunded amount will be given within 3-4 days. Till now the amount was not received. So you can kindly take steps to refund the amount of rs 169 soon

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A

Arun Garg Nosar

from Udaipur, Rajasthan

Jul 10, 2019

Kal mene 3 relve tikit nikale jo kansal ho gaye or pese kat gaye Vo rupye rifand bona chahia

mobile recharge failed - Comment #3483011 - Image #0

mobile recharge failed - Comment #3483011 - Image #1

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Address: Visakhapatnam, Andhra Pradesh, 530003

Respected sir
I'm facing issue with phone pay, my friend send 8000 rs to my phone pay but it wasn't credited to my account i didn't understand why was happened to my account, phn pay customer service was telling mny was credited to my account what should i do now this is not 1st time so may times it was repeated, plz solve my problem because we r trust phn pay that's why we install but phn pay was giving this type ga problems

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T

The Baba Films

from Mumbai, Maharashtra

Jul 8, 2019

Today, I have transferred 40000 to my husband account.. transaction was successful and the amount was also deducted but the money not yet received the another account. Screenshot of transaction attached for reference.

Please do needful
Regards

money wasn't credited to my phone pay account - Comment #3480704 - Image #0

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M

Manish Kundra Ramgharia

from Mohali, Punjab

Jul 8, 2019

Phone pe dont give me my refund amount 1400.4. trans done on 22 june 2109 . after 13 days amount not refund. trans id is- C1906221605391686300105.
totaly fraud phone pe app. many times i call customer care but dont give any response.
manish kundra
[protected]

money wasn't credited to my phone pay account - Comment #3481060 - Image #0

money wasn't credited to my phone pay account - Comment #3481060 - Image #1

money wasn't credited to my phone pay account - Comment #3481060 - Image #2

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Address: 500039

I have purchased uber gift card ref.[protected]. But the card is not working in uber application. I have escillated the issue but phonepe were postponing continuosly from 25/06/2019. Complained and raised tickets so many times and they are postponing the issue nothing is resolved. I need a quick solution or refund for the uber gift card as soon as possible.

Jul 9, 2019

Complaint marked as Resolved

PhonePe customer support has been notified about the posted complaint.

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J

Jogesh Chetry

from Mumbai, Maharashtra

Jul 10, 2019

Sir, I have fund transfer RS 20000/. But the recipient donot get money. Please check the fund transfer and solve the problems. Transaction ID isP1907041433558916516439.
Thanks
Jogesh Kumar chetri

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Address: G3,Rachana Vihaar, Borkutey Layout Narendra Nagar Nagpur, Nagpur, Maharashtra, 440815

Myself swaminathan from nagpur added 5000 to phone pe wallet and iam unable to use my wallet for purchase medicine, grocery and other materials from shop on query phonepe app say executive will talk in 24hours i was outstation i had very bad experience. For using ask for kyc and kyc service is non operative means phonepe using public money and enjoying interest.
Swaminathan

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Jul 07, 2019

Updated by Swaminathan72 Myself Swaminathan from Nagpur added 5000 to phone pe wallet and IAM unable to use my wallet for purchase Medicine, grocery and other materials from shop on query phonepe app say executive will talk in 24hours I was outstation I had very bad experience. For using ask for kyc and kyc service is non operative means phonepe using public money and enjoying interest.
Swaminathan

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V

Vvarshne.ge

from Mumbai, Maharashtra

Jul 8, 2019

Unable to withdraw from wallet. KYC not available. Money deducted from account, not from phonepe wallet. Need bar code print out. Send local representative.
Thanks.

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A

alagu saravanan

from Ariyalur, Tamil Nadu

Jul 8, 2019

I am not getting my refund amount in my united bank of india account.rs 180 refund amount is not credited to my account my ticketid #60113768

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J

Jai1991

from Delhi, Delhi

Jul 8, 2019

Bill payed for sbi credit card but not yet processed
transaction id : N1906291623508656644592
date of transaction : 29th june 2019
plz look into this and resolve the issue asap

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Dear sir/ maddam ; my name is karan singh my phone pe account has been blocked yesterday. Plz unblock my account sir my rajester phone no [protected] and my password is#. My rajester email i’d [protected]@gmail.com
Yesterday i have received a massage that:-
Your phonepe account has been blocked for security reasons. Please email us on [protected]@phonepe.com for more details.
Give me propar results thank you...

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Address: New Delhi, Delhi

I have been trying to send money to my friends for the oast one week. Initially, the transaction shows successful, but no notification of debit from the account, later on i got the debit message but money had not reached the person concerned.. The transaction has showed successful and money has been debited from my bank, i even have the proofs of the sms of debit i received. But the money sadly has not reached yet. It's a big amount, please help
Kindly help

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A

Ankit Verma's

from Jalandhar, Punjab

Jul 8, 2019

I request to plzz Phone pe Kyc process can be completed Bzc all customer can suffer from cashback earning not withdrawl... plzz I requested to you Plz ... kyc process can be completed ..

money debited but not reached the receiver - Comment #3480674 - Image #0

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A

adhinathbm

from Kunnamangalam, Kerala

Jul 8, 2019

I bought gold on 7th may worth 10000 rs. From my phonepe wallet. But when i am trying to sell it is displaying gold sale failed. For security reasons we have declined the transaction, please try after 72 hours. Even contacted their customer care but didn't received a satisfying reply from their part.

money debited but not reached the receiver - Comment #3480992 - Image #0

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महादेव राजभर

from Delhi, Delhi

Jul 8, 2019

I have pay my IGL Bill by Phonepe but payment was pending. My Refund is not credit in my account after 24 hours. My payment is pending form 24 hours. So please resolve my problem in this regard for refund. The Details of paymentgiven below:
Total Bill-1342.11/- Date-04/07/2019 14:14:53 Ticket ID: #60860395.

money debited but not reached the receiver - Comment #3481034 - Image #0

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Address: Kaikhali, Anandamela Abashon, Kolkata, West Bengal, 700052

I have sent an amount to my dad on his phonepe upi and the transaction is showing successful in my transaction history but my dad didn't get any money. No such transaction is showing in his phonepe transaction history. He also went to bank which account is linked on his phonepe to know the statement history and there also no such credited amount is showing. Please fix the issue.

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Jul 11, 2019

Complaint marked as Resolved

PhonePe customer support has been notified about the posted complaint.

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Bikalpa gogoi

from Mumbai, Maharashtra

Jul 8, 2019

I purchased 400 Google play gift card but they didn't send Google play codes

transaction is showing successful but receiver didn't get the money - Comment #3480991 - Image #0

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Pillala Sunitha

from Mumbai, Maharashtra

Jul 8, 2019

Hi my name is sunitha today i dud transaction to the error account can u help me to recover my money plz or tell me the error transaction phone number

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Address: Tamenglong, Manipur, 795141

Sir,
I am here to state that i had done a transaction on 10 june 2019 in which the sent amount has been debited from my bank acount but till date the amount has not been credited to the transfer account. I've checked my transfer log and its show a succesful transaction. Detailed of my transaction is in the attachment.

So kindly look into this matter.

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Srinivas rao Balagiri

from Chirala, Andhra Pradesh

Jul 8, 2019

On 3rd July my son have credited me rs6000 on phonepe.Andthe transaction was successful.but I haven't received any amount to my account.i have made a call to customer care and they r not responding properly.plsss can anyone help me.its very very urgent to me
Plssssss help me

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Every month i pay electricity bill from phonepay app. This month bill amount deducted from my bank by phonepay but till now payment not completed.
I created phone pay ticket no 60983679 but no response from phonepay support team. I'm a regular customer of phonepay and can't even expect this type of support from phonepay. I tried to call them, created ticket nothing worked. I don't know why this happening to me being a regular customer. So disappointed. Phenpay deducted money from my bank account but didn't pay the bill. Worst experience.

Jul 6, 2019

Complaint marked as Resolved

I called customer care of phonepe and they took quick action. I got my money back. I'm satisfied.

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Address: A 41, Second Floor, Mohan Cooperative Industrial Area New Delhi, South Delhi, New Delhi, Delhi, 110044

I had done transaction of Rs.25, 000 on 1st July by phonepe App. Unfortunately transaction was failed. I called phonepe customer care so many times for refund but they people are not cooperating with customers.. they are giving such an irrelevent reasons to not solving the problem. When i call phonepe CC they say contact your bank. But when i contact the bank they say contact your 3rd party application CC. You will only get the refund from where you had done the transaction, "bank is not here to entertain the 3rd party application users". I request you to please help me out.

Ticket ID is 60584261

Oct 17, 2019

Complaint marked as Resolved

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Address: 146/4, Virandarsing ni chali , bhargav road, kubernagar, Ahmedabad, gujarat , 382340, Ahmedabad, Gujarat, 382340

On 02 th jul i sent rs. 500 from phonepe to my friend, and soon i got a text msg frm my bank for money debited. But the amount was not recieved in d other end.. As i contacted cc i was asked to wait for 48 hrs.. But still the issue is not resolved.. When i again contacted cc they are asking me to wait again until july 4th.. When i asked them to refund back simply.. They r not ready fr that also.. What's wrong woth ur app..? I not going to use ur app anymore.. And i wont suggest it to anyone.
I'd like to get a refund. Now help me.I need my money back in 24 hours. In 24 hours I need my money in my account ..😡😡😡😡😡😡😡😡😡😡

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Jul 4, 2019

Complaint marked as Resolved

I'd like to get a refund. Now help me.I need my money back in 24 hours . In 24 hours I need my money in my account ..😡😡😡😡

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Address: Munnekolala, 560037

Hi, I made transaction on July 2nd 09:04PM using phonepe app to pay my amazon pay emi whose lender is capital float. Transaction was successfull but got declined from amazon's end. When I asked phonepe guys they said receiver successfully received but amazon said they don't. Phonepe and amazon both said to wait 5-7 working days to get it refunded back to my bank account. Is it true ? Shall I wait for 5-7 days ? Shall I raise chargeback using UTR number ? Please help me guys. I have attached screenshot as well

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Address: pallimukku, Kollam, Kerala, 691010

I have done transaction of 1100 on 30th june 2019 12.31 pm, but still amount is not credited to receiver end nor credited back to sender account. Phonepe is holding my amount for past 4 days. Worst experience from phonepe. Holding money and
No executive is responding to my complaint.
Ticket id: 60207908, transaction id: p1906301231489605544549
They told will provide resolution within 4/7/19 till now amount not credited to sender or receiver end..

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Address: Mumbai City, Maharashtra, 400051

I had payed my electricity bill of tata power mumbai via phonepe of rs 1477 on 3 july at 9:53 am and the amount was deducted from my account but bill was not paid. They said to that the issue will resolve after 24 hours but it is not resolved and they are not giving me proper reply.
My transaction id is n1907030950539870236008
Phonepe didnt initiated about the refund till now.

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Address: Dhakia No 1, Kashipur, Uttarakhand, Udham Singh Nagar, Uttarakhand, 244713

I have done a transaction of rs1000 on phonepe via the upi on 30, june 2019. The transaction failed but the money from my bank account has been debited. I have generated ticket (Complaint) against the transaction with the phonepe customer care. After few days, they replied that they have got the confirmation from bank that no such debit has been done. However, the amount has actually been debited from my bank account. I have cross-checked the utr no also.

Transaction id : p1906301231488065185567
Utr :[protected]

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Chitrodeep

from Mumbai, Maharashtra

Jul 4, 2019

I paid my postpaid bill on 22nd June. But after that I didn't received any bill or proof of payment from PhonePe. I contacted them several times but they kept telling me that i will receive the bill very soon. And today is 3rd of July. I tried everything I could. Still I haven't got any receipt from them. Please help me in this case.

amount debited from bank account but transaction failed - Comment #3477598 - Image #0

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Address: Bangalore, Karnataka

I was contacting a travels agency but by then a call came that we are a travel agency and your book is not confirmed and asked to pay like 10Rs from phonepe ..as i did they withdrawed 10000 money from the bank as phonepe was linked to the account...calling again the phone number was then switched off ...please help us ...we are a middle class people.

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Vamshichinna

from Warangal, Andhra Pradesh

Jul 4, 2019

I have do transaction of 50k and it is pending but my money was debited
P1907031232237953194450

money fraud - Comment #3477571 - Image #0

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A

Ajith Ramsaran

from Mumbai, Maharashtra

Jul 5, 2019

I pay in phone pay application (Android) I won scratch cards, while I enter the view of scratch cards list all new scratch cards are disappeared. It is repeatedly happen for me . And this the 5 time.

PhonePe Complaints & Reviews

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amount debited from bank account but transaction failed

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money fraud

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