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PhonePe Complaints & Reviews

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Updated: Jun 9, 2026

Complaints 3495

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PhonePe reviews & complaints page 115

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Address: Dehradun, Uttarakhand, 248001

On 31st July 2019, I did one transaction of Rs.110/- from PhonePe App, and money got debited from my account showing transaction as successful but did not get credited to receiver's account. Neither said amount refunded to my account nor credited to receiver's account. I lodged a complaint with PhonePe customer care under Ticket No: 64396224, but they are saying that they have escalated the issue and will give me an update by 6th August 2019. I'm very much annoyed with PhonePe's poor customer care service!

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Address: Chennai, Tamil Nadu

To whom ever it concerns ( phone pay),
As I transferred rs7500 from my phone pay account to my friends account ..and I received the message that it was successfully completed and my balance 75000 was sent in phone pay... But my friend dint receive the cash in his account
.morning I paid 7500 around 10:57am 01/08/2019..and also contacted customer care of phone pay they informed me some technical issue will short out in 10to15minuts... And now time is 6:35pm still not paid to my friends account or refunded me..
The transition 🆔 P190801104158311887393
Kindly short out this problem
I attached my receipt too
i'm totally helpless frustrated with customer care action and there irresponsibility
i want my money back or transfer it to account which accordingly to done by this transition 🆔 P190801104158311887393

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Address: H-no-17-106a Rkt Street Kurnool, Kurnool, Andhra Pradesh, 518001

I have an transaction issue i have done a transaction but it shows pending amount has debited but now it shows failed i came msg that amount has credited but amount has not credited to my account this is my problem already takes 6days but still not solved my problem they once go and verify near bank i went to bank but they are not considering my problem

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Address: Lionbridge Technologies, 2nd Floor, Shailendra tech park., EPIP Zone #116, 1st Phase, 560066

Today 31/07/2019) i got a call from [protected]. That person told me that he is calling from phone pe and that i have received a cashback of inr. 1999.00. He sent me a link from [protected]@hdfcbank and i followed his instruction to get the cashback. After theat rs. 1999.00 deducted from my account. Kindly help me to get my money back and stop that fraud.

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U

udit mick

from Kolkata, West Bengal

Aug 2, 2019

I bought the gold on 30 july 2019 (2.0151gm = 6877.96rs), after the completion of 24 hours of gold purchase i tried to sell it. Now my transaction declined and saying to trying after 72 hours.
Transaction id N1907311236388562214087

S

sameerpinjari

from Pune, Maharashtra

Aug 2, 2019

May pending transaction is cancelled and my debited amount is credited in may account

D

DIBYA SEKHAR PANDA

from Mumbai, Maharashtra

Aug 2, 2019

Ticket I'd no P1907071214268245857024
Phone no [protected] Mony deducted 480.24 rupees but Online pay not confirm and Mony not receive please help me.phone pay customer complaint not receive.

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Address: Akkalkuwa, Nandurbar, Nandurbar, Maharashtra, 425415

I booked train ticket on 18/07/2019 via phonepe app, but transaction failed amount debited from account at that time. I raised compliant againat this issue to phonepe customer support. But still issue not resolved amount not refund. Phonepe ticket reference no is 64205906. Every time they extend deadline date. Very poor response from customer support.

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V

Vip Technical

from Mumbai, Maharashtra

Aug 1, 2019

Sir my money withdrawal my account please contact me
Bakwas app phonepe

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Address: 43/H/4 Narkeldanga north road, 700011

I have complaint for not having refund of failed transaction rs 500 19 jul 2019. (Debited from my bank account but not refund in my bank account)

I have already raised the complaint through mobile app (Ticket id #[protected] but resolution and refund yet not processed although they had say google play
Recharge has been purchased but there is nothing so please refer below mentioned details and refund the amount as early as possible.
Transaction id_n1907191304344445798448

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K

Karibora

from Dhing, Assam

Jul 30, 2019

I am unable to sell gold on phonepe. Yesterday I tried to sell the gold but they asked to wait for 72 hours. Today also they are asking to wait for 72 hours.I urgently need the money.

R

Rakesh Turi

from Mumbai, Maharashtra

Aug 1, 2019

I'm money transfer in phone pe July 16 10:24am
3300/- but is wrong account transfer so plz my money chareback in my account .

A

Anujsingh#

from Mumbai, Maharashtra

Aug 2, 2019

On 20 July I paid an electricity bill through phonepe but transaction failed but an amount of Rs 2547 will deducted and till now my amount is not refunded so how can I get money back

M

Monu Shahi

from Mumbai, Maharashtra

Aug 2, 2019

Sir, my name is Suraj Pratap Shahi. The phone company has fraud with me. I had made payment but the feld was done and it was not credited Please help.
Transtion Id[protected] Rs/-
Transtion I.d[protected] Rs/-

Regard
Suraj Pratap Shahi
Reg No Phone Pey-[protected]

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Address: 180001

Today money was deducted from my bank account when i tried to recharge my tata sky dth. It says transaction was successful by only my money got deducted but the dth wasn't recharged and i lost my money and haven't received any refund regarding it. I tried to recharge via phonepe no. [protected]. And transaction id is -
Hdfa93ab4eb3f274d88833239b61d5d32db

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B

balkrushna lade

from Noida, Uttar Pradesh

Jul 29, 2019

I have updated my my phone pay app.after that i m not able to send money to other .and my kyc is also done nut still system is showing error that your kyc is not updated please update your kyc.

D

Dàvîď Raj

from Mumbai, Maharashtra

Jul 29, 2019

I've been trying to add my syndicate bank account in the app but there is a problem every time I tried to add it. It is going well till the UPI ID is saved But problem arises here when I set the UPI password. Can someone Help me with this?

C

Cheeti swathi

from Mumbai, Maharashtra

Aug 1, 2019

Phonpe debited wallet money to not credited to antother bank account plz halp me plz refund my money plz help me refund mony

Cheeti swathi's reply, Jul 31, 2019

Phonpe debited money to not credited to antother bank account plz help me

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Sir i have refunded my money in my account, i was used phone pay app to mobile recharge of 399, and 12rs but that can successful but amount was deducted from my account. That time i call to phone pay costomer care they say we send your amount to your transition id, tell bank costomer care and complent cahrge desput please send my money early transition id t1907152211211673864379 of 399rs & t1907152317111237324637 id of 12 rs

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P

Praveen Fernando

from Uttiramerur, Tamil Nadu

Jul 30, 2019

Dear sir
My mobile [protected]. Recharge in two times in debit my account 399. Kindly refund amount

A

Ankit Khoba

from Delhi, Delhi

Jul 30, 2019

My Electricity Bill Is Pending few 24 Hours ago, Payment is Already Deducted. Please Support Phone Pe.My Payment amount is 1090rs.Transtion ID N1907202059435003287851.
Ticket #63093876.
Please Help.

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Address: MIRYALGUDA, 508207

Dear sir,
I am sending money with phone pay to a/c. No.[protected] mistake. Actually i transfer correct bank a/c no.[protected]. (Transaction id:n1907251324037220630894 time.01.24pm 25th july, 2019)
Mob no.[protected]
Please solve my problem as early as possible.
To
Kunchala padma,
A/c. No.[protected]
Icici bank
Miryalguda branch
Telangana
India. Pin 508207

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P

photo gram

from Tirunelveli, Tamil Nadu

Jul 26, 2019

I am reacharging 169 my phone but not recharged not get the refund my money went the 3 days not get my money .

S

Sunil Hampannavar

from Idukki, Kerala

Jul 26, 2019

I have problem with withdrawal as i am very toughest moment ...so pls help me out get my withdrawal from the wallet

Sunil Hampannavar's reply, Jul 20, 2019

Let me to withdraw from topic wallet so i in very toughest situation...

S

sushant1986

from Mumbai, Maharashtra

Jul 26, 2019

Someone has done fraudulent transaction from my account.
My SBI account has been debited by Rs. 5494 on 19.07.2019 vide upi ref no[protected]. Kindle get the same credit into my account ASAP.

G

golammostofa

from Patna, Bihar

Jul 29, 2019

Transaction no-p1907031220310943985363 date-3 jul still pending and 5 jul is success but reciver bank said not credit the amount, my branch said contact phonepe or phonepe said contact your branch 25 dayes left but dont solved my problem please solved my problem

golammostofa's reply, Jul 28, 2019

reciver bank stetsment is not my itr number

B

Bharat Chandu

from Delhi, Delhi

Jul 29, 2019

Hi, I need to cancel one transaction which is showing pending in my account, I have settled by a cash payment, one transaction is pending in my phone pe, I need to cancel the same as I have setelled the payment by cash.
Transaction to be cancelled P1907232155098120145648

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Address: Delhi, 752018

On 17 July I have Transferred rs2000 to other Phonepe account through my phonepe account. Due to technical error payment failed. after 8 days completed i can not get my money. Phonepe customer care inform me ask Bank to refond the money and my SBI bank also denied me to this matter. Bank tell me Phonepe can return money. Because Transaction success from SBI.
Already i have called 4 time to Phonepe and connectrd Bank 2 times. Please do the needful.

My Phonepe Account no is:- [protected]
Mobile No: [protected], [protected]

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Sir,
I made a transaction on 23.7.19 for renewal of my railway season ticket and the amount was deducted and didn't got my season ticket. Again i attempted the transaction and completed the transaction successfully. My amount got debited from my bank account twice for one transaction. Pl look into the matter and refund back the amount for the failed transaction. The transaction details are:ptm20190723054077697486201907230645
Ptm20190723067954823646201907230653.
Thanking you.
Umashankar

PhonePe customer support has been notified about the posted complaint.

Jul 25, 2019

Updated by UMA SHANKAR KONDRU made a transaction on 23.7.19 for renewal of my railway season ticket and the amount was deducted and didn't got my season ticket. Again I attempted the transaction and completed the transaction successfully. My amount got debited from my bank account twice for one transaction. Pl look into the matter and refund back the amount for the failed transaction. The transaction details are:PTM20190723054077697486201907230645
PTM20190723067954823646201907230653.
Thanking you.
Umashankar

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Address: 680541

I've been using phonepe wallet for the past 1 month actively. I've made a transaction via phonepe wallet. The money which i sent to my brother was debited from my canara bank account. But when he sent it back, my transaction history shows the money is credited to the account. But the money is not still credited even after 5-6 hours and days respectively as it occurred twice. What should i do now to get my money back. And the customer care is telling that the bank has already credited to my account. Similar incident happened to me 4-5days ago. So even after 5days, the money has not been reflected to my account.
Actually they are cheating us and making fun o[censored]s. Their customer executive was very rude to me. Is this the way a upi app should function?

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Transaction id - p1907191357105537520616
Utr[protected]
Transaction showing successful but not credited in receiver's account. Look into this matter. Didn't expect this from phonepe.
It's been 5 days back that this transaction made. What should i do. Should i wait to be credited or chargeback in the bank.
Amount was 50000. Hope my problem will be solved soon.

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Address: Kolkata, West Bengal, 700098

I made payment for my credit card bill from phonepe app & it deducted the same but when i confirmed with the status with my credit card operator they mentioned 'payments made through phonepe app will take 3-4 working days to reflect in statement. Also when i called phonepe operator they mentioned the same. I never knew they have this policy & also they don't mention it while paying the bill.

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On 21 July 2019, I did one transaction of Rs.***** from PhonePe App, money got debited from my account but did not get credited to receiver's account.I called PhonePe customer care, they said money has been credited to receiver's account.Receiver updated his passbook next day still it was showing no amount has been credited. I have register complaint in both the banks to check where my money is stuck.still not getting any leads.

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Address: Shimla, Himachal Pradesh, 171207

2 days ago (22/07/2019) my friend transferred rs. 2000/- to my pnb a/c. But amount not added to my account til now. I raised a ticket (No[protected] regarding this problem but they said that the transaction no. P1907220051411187238214 is confirmed by the bank but the amount not credited to my bank account. They keep saying that you have to deal with the sender's bank. Kindly look into this.

PhonePe customer support has been notified about the posted complaint.

Jul 26, 2019

Updated by samdam82 Still not resolved

Jul 26, 2019

Updated by samdam82 Issue Resolved, thanks for the Help.

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On a electricity bill phonepe advertised pay-scratch-win. I paid through them and i got nothing reason it was not a verified merchant code. When i asked how i get that they are like when you visit and merchant associated with phonepe you see pe qr code from there only you are eligible. When i asked them where it is written in terms and conditions they had no answers. I asked them to delete my account as i dont wanna use their app they refused to delete. When i asked why they didn't reply. Why i cant delete my account its my will whether i want to continue or not.

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Address: 560016

I have mane the payment through bank PhonePe on 7th July 2019 of Rs.4500. The amount got debited from my account and the amount has not credited to the beneficiary. It’s almost 23days since I did the payment. I have not Recieved my money back also and the beneficiary is also not got credited.i have attached the recievers bank statement through the PhonePe ticket. There is still no response from the bank and even this PhonePe

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Akram Prince

from Hyderabad, Telangana

Jul 24, 2019

The amount has been debit from my account but the receiver didn't get the amount

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On 15th july 2019 at 3.08 pm i transferred rs.10000 from my icici bank account to my friends iob bank account by using upi id through phonepe. But amount got debited from my account and not credited to my friends account (Name:aravindhan)
It has been 8days now but i didn't got my money back.
I am attaching the proof document below. Kindly do needful

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On 16th july 2019 i have made a recharge to my airtel number for rupees 48 from phonepe app and its successful and the amount was debited from my account. But i didnt got recharge money from airtel i called airtel customer care and they told me to contact phonepe.

I contacted phonepe about this issue and they said they will refund my money within 5-7 working days but till now i havent got my money.

There is zero response from the customer care too.

Phonepe issue ticket number: #62455197

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Lakhvir Kailey

from Ludhiana, Punjab

Jul 23, 2019

The transaction no. N1906291409068415677042 was failed and i have charged for that but the refund is not granted and it's alsmost been a month now.

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