PhonePe Complaints & Reviews

I made a d2h recharge but by mistakenly its get done on a [protected] mobile number... Recharge amt is rs 500 and the recharge done on may 3 2019
Transaction id is :n1905031302208870421854
Recharge amount :500
Recharge date : 3 may 2019
Recharge bbps transaction id :bd01maar7xf2
Account name :shruti dhappadhule
Plz refund my amount
Its done by mistakenly plz cooperat

I have transferred rs146 to somebody.. The money was debited from bank account but. Not get transferred..
When i called both the customer care they both are not taking responsibility..

If both don't know... Where went money... Then it looks like... Here is a fraud...

Pls don't. Use.. Phone pay... It's. Mine. 2nd experience with phone pay..

Pls tell me how i can resolve this issue.

I have paid 2000 rs. Via phone pe. Transactions failed and money was debited form account. But not recieved refund. Bank is not taking responsibility. I have contacted phone pe and send them screenshot of bank's mini statement but they are not responding now. What should i have do. Where i can contact for this issue. Attaching screenshot of phone pe app.

Filling again.. Since no response from phonepay i have done a transaction of 1000 rs on phone pay. Amount was deducted from my bank a/c but phone pay rejects that it was not received to them. After continous ticket raised to them but there is no. Response from phone pay.
They themselves closes the issue without our concern.
Transaction id phone pay
Hdf2f31c9b300f0477cad2162592d681572

Regards
Deepu singh dagar.
Deepu. [protected]@gmail.com

I by mistake typed yes to that option, which said, it will deduct money automatically for next electric bill. It's not my house. I just paid it for once. I'm not the one who stay here. And I'm not the one who should be paying this bill. So
Please tell me how to cancel that automatically deduction or payment of electric bill on my phonepe! It said it automatically deducts money when the next bill comes. But I have to cancel it before it comes. So please suggest me.

Waiting for your response.

Thank you.

We have posted an ad on olx and a buyer is get interested in buying it and he said to transfer money on phonepe app and first he asked to click on the continue and the 10000 from my bank account debited and then in line he transfered 11000 3 times into his account and we forget to check the bank balance between these 4 times and when i checked my balance 43000 were debited and now he is not giving my money back amd he is also saying that he is in indian army and he is buying the product for his son

Dear sir/madam,
I tried to recharge (Rs. 1699/-) my friend's bsnl sim ([protected]) with phonepe application on 24/4/2019. The money is deduced from the bank account but the recharge is not yet successful till now. I would like to get the money back. Because he recharged it again with other application. I hereby attach the banks receipts regarding the deduction on the money.
Lokking forward to your prompt reply...

Fr. Rijo
[protected]

I booked ticket on 10 april 2019, 11:04 a. M amount of 1200.98 rupees
Via pnb debit card.. On 11 apirl 2019 phone pe showing re-found sucessful.. But re-found amount not credit in my acount.

Phone pe re-found transaction id: p1904112009534756291041
Arn :17203019105914257347273

* i also cross verify from irctc.. They send re-fround on 11 april 2019 they give me tnxs id..
Irctc refound transaction id :[protected]

Sir/madam,
I got to transaction on 12 Apr 2019 .transaction amount is ₹ 20000.transaction is successful but amount not credited in to reciever account. .i tried contact their support team they told me contact your bank.now 10 days over, I don't know where go my money.home branch can't help me.
UTR:[protected]
Transaction id:P1904121751301725614717

Yesterday, two Phonepe Market executives visited me to open new account. And used my phone to link my no. [protected] to UPI to register. Mean time I stopped them to use my phone as I found it doubtful and they left. Today I called up phonepe customer care to delete my account. But they said they don't have any delete option once registered.
Please help as my this no. Is registered with my the bank.

Dear sir,
I had made one online transaction of an amount 5000/- through phone pe on 08 apr 2019 through my sbi acct no [protected]. The amount was deducted from my account and was not credited to the sender (Receiving end). I have complain the same in bank also but they had given acct statement where it was showing that the same amount was deducted from my acct.

Request to credit the same amount to my acct mentioned above

Name-ranjan kumar singh
Date of transaction - 08 apr 2019
Time of transaction - 1755hr
My acct no -[protected]
Transaction no-p1904081755216449214311
Email id - [protected]@gmail.com
Mob no-[protected]
Receiver acct no [protected]
Name-ankit kumar

I want to withdraw the wallet balance, but its asking to complete kyc. On clicking on continue, i am receiving a message showing "sorry, kyc services are temporariy unavailable. Please refer to the kyc faq page for more details. If you are unable to withdraw your wallet balance, please refer to the wallet faq page" but i am unable to withdraw the amount

Cash have debited from my account its not reached to you means its not my problem its u have to ask for phone pee y kfc collected the cash in hand i have paid two times in hand and through phone pee still ur organization refunded my money

Phone pee
Am facing lots of issue in phone pee, refund my amount by today or i will file the case in court against the phonepee & also this kind of private apps are cheating public debited the money but still u not refunded to me..

Dear sir,
I am a subscriber of phone-pay. My name is prosenjit roy and my phone pay account no is [protected]. This txn. Id no is: n1904231639413678146447 and quarry reference no[protected]
Yesterday i have paid my bsnl broad-band bill. When i click my order and check my order status of bill payment. I am sorry to say that i can try many times for download invoice but i can't receive invoice. Even i can't get any bbps reference no. Why sir?

Today i am calling customer care and i share about my problem mss. Shikha who's designation is escalation. He replied me sorry i can't do anything for your complaint and today an sms has been sent to my mobile from b. S. N. L that your land-line bill is due by 26-april-19. What are you doing sir? I am fully satisfied that that phonepe is a fraud company.

Please do follow-up this matter. If you don't solve my problem then i will sent my complaint to head-office of npci.

I requested you sir please follow-up this matter.

Declare
Prosenjit roy

Dear sir, i had a transaction on 15/04/2019.in which i had filled the ifsc code and name was correct but the account was filled incorrectly, my transaction was successful. But how can it be that the ifsc code belongs to branch maharajganj dist siwan state bihar and the money is deposited in bank i gujrat. Phonepe deposited money without any checks details in another bank account. And when i gave this information, i did not any support from phonepe, phonepe said we can not do anything. But the money should be deposited in the same account which is the ifsc code of the bank. Please sir help me. Transaction id p904151813451129439731 and utr no.[protected] rajan kumar sharma mo. [protected]

Utr no. [protected]
Amount 20000 not credit in reciever's account
Pls help... If not credited in reciever's account pls return to my account...
On 21 apr 2019 at 02.23 pm i neeraj choudhary transfer the rs20000/- through phone pay app from sbi account no. Ending...8210..in phone pay status shows the transaction successful... But money not c
Redited in reciever's account

I have my money stuck in the phonepe wallet. I can't use or withdraw or send it to another person because it says kyc is not complete. Then why did they allow to top up the wallet in the first place? If it cannot be used without kyc, then it shouldn't be loaded too. Also, i can do a one-time withdrawal and then will never be able to use the wallet again.

Utr no:[protected]
Transcation id: p1904221746246633568584

Amount not credited in my account apart of being showing successfully credited in payment page, while seeing in balance check i did see that amount is not credited in my account number ending with 5514.
The payment is of rs 2953/-

Can you please refund my account, i havent faced anything like this before.

I booked ticket on 6th april 2019 but ticket wasn't booked and amount deducted. I complaint several times but they're extending the dates and giving fake commitment neither resolved nor gave proper guidance. I m really frusted by these customers care executives. I am sending the details of issue with booking of rs.885.49 and their reply-

Thank you for contacting phonepe!

Regarding your recent query, ticket no: 51201953, we acknowledge your concern and we would like to inform you that your transaction of inr 885.49 with transaction id: p1904061104173120855511 is success.

We would like to inform you that the booking has been cancelled and we have initiated a refund for this transaction.

The amount should reflect in your bank account in 3-5 days for upi payments & 7-9 days for card payments.

You can check the refund transaction details on the app by going to transactions merchant refunds transaction id

Please feel free to contact us if you need any clarification.

As per our telephonic conversation regarding issue with booking of rs.885.49 with ticket no.51201953, please write from your registered email id to us at [protected]@phonepe.com or raise a ticket from the app or call us from the registered mobile number.

Thank you for contacting phonepe!

Regarding your recent query, ticket no: 51201953, as per our telephonic conversation, your transaction with transaction id-p1904061104173120855511, we will get this checked and let you update by 25.4.2019.

Please feel free to contact us if you need any clarification.

Regards,
Phonepe support
Said 17 minutes ago
Reply

Its been more than 15 days i have not received by refunded amount from irctc into my sbi account. My amount got deducted during ticket booking however ticket was not booked.
As per irctc mail, refund has already been initiated but its not credited into my account. Could you please check and take action asap.

Phone pe transaction id :p1904111603054616450538 rs 2300
P1904111743388937463310 rs 2300
P1904112138191103348449 rs 1250

Its still pending with phonepe. I have called multiple times but no action. Sbi also recommended to check with phonepe.