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PhonePe Complaints & Reviews

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Updated: Aug 1, 2026
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PhonePe reviews & complaints page 126

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M
MUDITSR
from Noida, Uttar Pradesh
Apr 21, 2019
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Address: Ghaziabad, Uttar Pradesh, 201012

Its been more than 15 days i have not received by refunded amount from irctc into my sbi account. My amount got deducted during ticket booking however ticket was not booked.
As per irctc mail, refund has already been initiated but its not credited into my account. Could you please check and take action asap.

Phone pe transaction id :p1904111603054616450538 rs 2300
P1904111743388937463310 rs 2300
P1904112138191103348449 rs 1250

Its still pending with phonepe. I have called multiple times but no action. Sbi also recommended to check with phonepe.
PhonePe customer support has been notified about the posted complaint.
Apr 22, 2019
Updated by MUDITSR
I have raised number of complaints but still issue persist. They are not providing proper reason.. Let me know how to proceed further. Please refer attached image.
As per image amount is credited but still not recieved into my account. No ARN no is generated for the transaction.

Apr 23, 2019
Updated by MUDITSR
Thanks! I have recieved my deducted amount.
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    M
    Mohan Murali Gavva
    from Mumbai, Maharashtra
    Apr 21, 2019
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    Address: Visakhapatnam, Andhra Pradesh, 531085

    I have send 1000rs on 02/01/2019 to a friend by phonepe and transaction got successful and recevier also shows transaction gets successful but recevier didn't get the money and also I don't get money back.i tried to contact phonepe customer care they says contact your bank and the bank says this is the third part app we can't help you about it.what should I do now. I don't know how will do it but I want that money was send to the receiver.this is my contact number is [protected].transaction details was Transaction Id was P1901021754361066556605.utr code was[protected]
    +1 videos
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      K
      kripa shankar jha
      from Ahmedabad, Gujarat
      Apr 21, 2019
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      Address: Kalyan, Thane, Maharashtra, 421301

      Hi
      I used phone pae app to recharge my jio number of 251/- pack, rs 22 /- already i got in phone pae walet, on recharge transaction failed, they deducted 229/- from my bob account having transaction i'd: t1904111100266684100264 on 11th april. On continuous contact with phone pae support they regularly use to say same crying # reason that it takes 7 days to refund your money get refunded by 20 april. But till now i didn't got money back want my money back why you were cheating.. If not i make ensure there will no more phone pae app.
      PhonePe customer support has been notified about the posted complaint.
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        K
        kripa shankar jha
        from Ahmedabad, Gujarat
        Apr 21, 2019
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        Address: Kalyan west, Thane, Maharashtra, 421301

        Hi
        I used phone pae app to recharge my hip number of 251/- pack, rs 22 /- already i got in phone pae waalet, on recharge transaction failed number recharged they deducted 229/- from my bob account having transaction i'd: t1904111100266684100264 on 11th april.
        On continuous contact with phone pae support they regularly use to say same crying # reason that it takes 7 days to refund your money get refunded by 20 april. I want my money back why you were cheating.. If not i make ensure there will no more phone pae app.
        PhonePe customer support has been notified about the posted complaint.
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          P
          Prasad Sardeshmukh
          from Yaval, Maharashtra
          Apr 20, 2019
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          Address: Pune, Pune, Pune, Maharashtra, 411058

          I have made payyment of mseecdl electricty bill on 19-jan 2019. Amount of 580 rs debited from my bank account. However in bill of mar19.. This is came as pending. As its 60 day old trans unable to raise complaint in phone pay. Emectricty ppl teling reveral happened. But nothing in bank account or phone pay as reversal. Screenshot attched for quick refn
          PhonePe customer support has been notified about the posted complaint.
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            V
            venkateshm80207
            from Mumbai, Maharashtra
            Apr 19, 2019
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            Hi team,

            I was booked train ticket from irctc and payment section i have choosen phonepe wallet, but amount was deducted from my phonepe wallet but ticket not confirmed. Please refund my money as soon as possible. Phonepe account phone number is [protected].

            Transaction details are as follows
            Id :c1904191309510208492938
            Amount : rs.510 /-
            Utr :[protected]
            PhonePe customer support has been notified about the posted complaint.
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              S
              snehaldhawanpatil
              from Pune, Maharashtra
              Apr 19, 2019
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              Address: 411033

              I have send 123 rs to my friend from phonepe app and transaction is successful but after few minutes 123 rs are debited from my account and not credited to my friend account. And also does not seen in her transaction history. I have submit my complaint in phonepe app support team but they are not solve my problem.
              Phonepe transaction id - p1904151024141528572033
              And ticket number - #51888038
              PhonePe customer support has been notified about the posted complaint.
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                K
                Kumarakj1795
                from Mumbai, Maharashtra
                Apr 18, 2019
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                Address: House No.-6, A- Block, Street- 5, West Karawal Nagar, New Delhi, Delhi, 110094

                Dear Sir/Madam,

                I, Aakash kumar made a transaction of Rs 4500 through phone pe UPI from my SBI account (A/c.:- [protected]) to my BOB account (A/c no. :- [protected]) on 11.04.2019. Amount debited from SBI account but not credited to BOB account. Transaction was showing pending on 11.04.2019 and showed successful on 13.04.2019 with UTR number[protected] . But still amount not credited to receiver's BOB account. I logged complaint on phone pe ticket no.[protected] and talked to phone pe support team didn't not get any positive response, 7 days have already passed but i didn't get my refund.

                Therefore, i request you to look into this matter, do the needful and resolve issue as soon as possible, its very URGENT.

                Regards,
                Aakash Kumar
                Deputy Engineer.
                Bharat Electronics ltd.
                SBI A/c- [protected]
                BOB A/c:- [protected]
                Ph:- [protected]
                PhonePe customer support has been notified about the posted complaint.
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                  V
                  Vijaykumar Gadeela
                  from Mumbai, Maharashtra
                  Apr 18, 2019
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                  Address: Kamareddy, Nizamabad, Andhra Pradesh

                  Hi sir iam gadeela vijay kumar iam account bank of baroda kamareddy account number [protected] iam amount sent to phone pe amount 25000 rs sent account same bank of baroda kamareddy [protected] account but not credit amount plz amount credit receiver transaction id no
                  P1904101820524992534432.

                  Tq sir
                  Gadeela vijay kumar
                  [protected]
                  PhonePe customer support has been notified about the posted complaint.
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                    D
                    Deepu Duhan
                    from Chandigarh, Chandigarh
                    Apr 18, 2019
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                    Address: Chandigarh, Punjab, 160017

                    This is refrancce to fund transaction id p1903241158077431846810 with utr no[[protected]] dt 24.03.2019 of rs 3000 still which is not credited in the receivers account nor refund to my account, isfc ; sbin0010605, state bank of india, manimajra, chandigarh for this matter i had made a corrspondance to phone pe [protected]@phonepe but till to date not refunded & i apporoched by banker they are saying that amount stands debited from my account, but not received in the receivers account.

                    Now the govt saying cashless transaction is help to the people but this type cashless transaction we no need. Pl. Help me to solve the above problem.
                    PhonePe customer support has been notified about the posted complaint.
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                      A
                      akkikhatri
                      from Mumbai, Maharashtra
                      Apr 18, 2019
                      Resolved
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                      Resolved

                      I have send 1000rs on 11/04/2019 to a friend by phonepe and transaction goes panding and after 2days i got a message about transaction
                      That shows transaction got successful and receiver also shows transaction gets successful but receiver didn't get the money and also i don't get money back. I tried to contact phonepe customer care they says contact your back and the bank says this is third party app we can't help you about it. What should i do now
                      I don't know how you'll do it but i want that money back asap
                      Apr 18, 2019
                      Complaint marked as Resolved 
                      PhonePe customer support has been notified about the posted complaint.
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                        R
                        Raviparashar001
                        from Mumbai, Maharashtra
                        Apr 18, 2019
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                        Address: Sheopur, Madhya Pradesh

                        Dear sir mera naam ravi pandit h mene 09 april ko 15000 rupay ka transaction kiya that phone pe se bank of baroda ka us t transaction pending me phunch gya server ki vjh se 12 april ko muje transaction successful ka status de diya gya jbki paisa receiver ke account me aaj tak nhi phunca plzz sir mera paisa muje refnd dilvaye muje phone pe ki trf se gumrah kiya ja rha hai
                        Transaction id-p1904091047175601023740
                        Utr. No.[protected]
                        Plzz sir solve my problems
                        PhonePe customer support has been notified about the posted complaint.
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                          K
                          Kaushal2009
                          from Mumbai, Maharashtra
                          Apr 17, 2019
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                          I transferred a sum of Rs 30800 from my sbi account to uco bank and it got credited and auto debited at the same time, phonepe customer care is not helping and asking to contact bank and sender bank is saying as transaction is done through third party so we cannot track.Its been 2 weeks money still not credited to receivers account and not refunded to my bank account as well. It’s difficult to trust phonepe after this incident because now they are not helping at all instead they are putting blame on bank. Please help.

                          Transaction Id P1904051319338010620883
                          Phonepe no [protected].
                          PhonePe customer support has been notified about the posted complaint.
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                            P
                            pgaur087
                            from Delhi, Delhi
                            Apr 16, 2019
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                            Hi team,

                            I was booked train ticket from irctc and payment section i choosen phonepe wallet, but amount was deducted from my phonepe wallet but ticket not booked. Please refund my money as soon as possible. Phonepe account phone number is [protected].
                            Transaction id: p1904161450315585172610
                            IRCTC transaction ID: [protected]
                            PhonePe customer support has been notified about the posted complaint.
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                              E
                              Ezhumalai Prakash
                              from Delhi, Delhi
                              Apr 16, 2019
                              Resolved
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                              Resolved

                              I booked train ticket on 07/04/2019 via phonepe app, but transaction failed amount debited from account at that time. I raised compliant againat this issue to phonepe customer support. But still issue not resolved amount not refund. Phonepe ticket reference no is 51252690. Every time they extend deadline date. Very poor response from customer support.
                              Apr 16, 2019
                              Complaint marked as Resolved 
                              Issue not resolved
                              PhonePe customer support has been notified about the posted complaint.
                              Apr 18, 2019
                              Updated by Ezhumalai Prakash
                              Very worst response from phonepe customer care... Still issue not resolved
                              I did trasaction through phone pay...my trasaction was failed two times ...money deducted two times from my account...one trasaction money refunded But not refunded second trasaction money...last 15 days I am.waiting for my money...
                              I was order one item, then i cancel order, i was pay online for that product. But still i have not received any refund amount, and in app showing that amount is transferred into my account, but still it not reflect in my bank account
                              My mobile Bsnl number-[protected]
                              Recharged rs 72 deducted from my account but my mobile not charged please
                              Send back it to my accountKindle recharge my mobile or send back money into my account
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                                S
                                Saim Ullah
                                from Mumbai, Maharashtra
                                Apr 15, 2019
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                                Address: CB block newtown , street no.189, 700156

                                Sir,
                                Almost 6-7 days before my friend send me 3000 rupees through phone pe but the transaction goes in processing and 2 days before i got a mail and message from phone pe that i have received 3000 rupees from my friend and it also shows in my transaction history but i haven't receive any money in my bank account, i tried to contact both my bank and phone pe customer care then the phone pe customer person says that it shows that your transaction is successful and you have received your money and if not then contact your bank and my bank says that we haven't got any transaction, then what can i do, i am a student and i need my money, its very urgent, please do something.
                                PhonePe customer support has been notified about the posted complaint.
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                                  P
                                  Pradeepjg
                                  from Mumbai, Maharashtra
                                  Apr 15, 2019
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                                  Address: Mumbai, 400101

                                  SUBJECT - State Bank Of India [Sbi] — chargeback request for the refund of amount rs. 20000/-


                                  The branch manager,
                                  State bank of india,
                                  Mumbai kandivali east 400101
                                  Sub:-chargeback request for the refund of amount rs. 20000/-

                                  In connection to the subject, i am PRADEEP JAGANNATH GUPTA from MUMBAI i was transfer 20000/- rs to MAONAHAR GUPTA on dt.11/04/2019. In upi transfer on phone pay but toady 15/04/2019 still not credited to recever account That time i was go to bank but the bank and said my problem but in the bank no one respond that complaint so i was worried about it and give complaint to u..
                                  Sir, that transaction utr no is[
                                  [protected] ], it is online phone pe transaction. So you are kindly reested to please give my 20000/- charge back to my accont at an earliest please.

                                  Thank u...

                                  Yours,
                                  PRADEEP JAGANNATH GUPTA
                                  Acc no:-[ [protected] ]
                                  PhonePe customer support has been notified about the posted complaint.
                                  Land line paid rs756 on 13/03/2019 thru my mobile
                                  for bsnl land line[protected]but failed thru my crdit card.land line bill no
                                  ([protected]) m
                                  the same amt paid thru crdit card also reflected in may account
                                  plesese look in to the matter and reimbursr rangarajan
                                  mobile no [protected]
                                  ranguduviji's reply, Mar 17, 2019
                                  your messege in my mobile on 13/03/2019 readsas
                                  payment 756 failed for bsnl land line bill no 9026194089 via phonepe has failed

                                  txn no N1903130840250384048147 will be refunded in 7 / 9 dYS
                                  ranguduviji's reply, Mar 17, 2019
                                  yet to be
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                                    S
                                    Sudeep@
                                    from Bengaluru, Karnataka
                                    Apr 15, 2019
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                                    Address: 521137

                                    Hi,

                                    On11 april i sent money through phone to one of my contact to technical reason the amount not received by receiver. I raised a request in phone on that but customer service team closed the ticket by mentioning comments amount had been refunded.
                                    But i checked my balance and it was not refunded and i checked with the receiver about about receipt of money but he said he was not received.
                                    Please check the status of my transaction and do the needful.

                                    Phonepe transaction number: p1904111356293462268913

                                    Phonepe number : [protected]

                                    Regards
                                    Sudeep
                                    PhonePe customer support has been notified about the posted complaint.
                                    I have already lodge complain about it about 1 week. No solution i got till now
                                    Yesterday day i am doing train tickets, but the amount has been deducted first.. Ticket is not completed. So i have to do another ticket for them.. I want my money..
                                    From phonepe i paid my credit card bill. Bill amount debited from bank account but not credited to credit card account
                                    transaction ID[protected]
                                    Sir Maine AK transecton 12april ko Keya bank of Baroda me sir account se Paisa debit ho gaya but received bank me ni Pahucha sir message aaya ke 15april ko success ho jaega but sir Abe be pending dikha Raha hi sir bahut argent hai plz refund kardejie chahe success Kar dejiye plz sir thinks
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                                      P
                                      Phone@123
                                      from Delhi, Delhi
                                      Apr 14, 2019
                                      Resolved
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                                      Resolved

                                      Address: G.T ROAD, RAJBANDH ,DURGAPUR, RAJBANDH,Durgapur, Chandrapur, Maharashtra, 713212

                                      Sir, my friend send me 1000 rupees but i'm not receive money.Money will be debite from my friend.phonepe customer care told i can't help you because your issue will over the 60 day.In this days many time conselt the phonepe but ignor my problem currently phonepe told me go to your bank and your bank conform but bank told me money will not conform the side of bank please help me sir..
                                      May 5, 2019
                                      Complaint marked as Resolved 
                                      Sir does not solve my problem please help me
                                      PhonePe customer support has been notified about the posted complaint.
                                      May 11, 2019
                                      Updated by Phone@123
                                      But Phonepe customer support told your amount will not refund and also call me, you are mad
                                      Dear sir/madam
                                      i m pay amount 1060rs bar code scan but my amount debit for my account but store kepar phonepe account not credit i m deally call phone pe custumer care merchant account but not help my and not talk me camplant i m 6april transfer amount but not any response store kiper delly disturb me im very hart plz help me
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                                        A
                                        avanish981
                                        from Delhi, Delhi
                                        Apr 13, 2019
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                                        I have done a transaction of 5th april through phone pe app my transaction was failed the balance is deducted and even after 1 week, i do not receive a refund when i call to phone pe support they tell me to talk to bank i can't bank database we are only medium and when talking to bank they tell me to contact to phone pe support i am not responsible for third party app transaction.
                                        PhonePe customer support has been notified about the posted complaint.
                                        Apr 13, 2019
                                        Updated by avanish981
                                        They don't resolve the problem just mark as resolve... Still I have not received the balance. What are you doing phone...
                                        Apr 13, 2019
                                        Updated by avanish981
                                        After 8 day from issue... You did not refund the balance..
                                        I had purchased an amazon voucher of rs 499 which is of worth 1000.
                                        i have pay them using phone upi.After paying they sent me a message that order is confirmed and will processed soon . i am sharing transaction id and other transaction details with you.
                                        250 का अनलिमिटेड कॉल डाटा रिचार्ज हो गया है लेकिन उसको मुझे नहीं करना है नहीं करना है कृपया मेरी राशि वापस कर दो वीडियो का मुझे एक से पचास का रिचार्ज करना जी सर धन्यवाद मुझे अनलिमिटेड कॉल भी चाहिए कि लेकर उस में नेट बैलेंस आ गया है इसलिए नेट बैलेंस डलवा इसीलिए
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