PhonePe Complaints & Reviews

Dear sir,

Transaction id number : ptm5397cbe028054c6b9ddff7dfcb991a8 = 4999rs

Sir. We have transfer the amount of 4999rs to my father accountant through phone pe app but money was not transfer in my father account and same amount deduct from my bank a/c. I have take the number from the internet and call the customer care, the number is [protected]. They guide me on phone and i was done the same but still we have not received my money back nor transfer to my father account. Pls help

Subodh kumar
[protected]

My name lilu rout, mob no.[protected], dated 08.03.2019, transaction id - p1903081107241002371497, ticket no.45610334 i was send rs.5500 to my friend but till now money not credited his account nor credited my account. Where is my money. Phonepe owner investing for other propose. This is one kind of "ghotala". I request to phonepe user please uninstall phonepe aap

I have done a recharge for my delhi metro card on 03/03/2019 and the status of the recharge was pending, but the amount was debited from my account but the recharge was not successful. Even i have earned a scratch card for that transaction on phonepe. But now it is not showing any transaction like that in the transaction history and the recharge is also not processed as i have checked with delhi metro for the same. The customer care is not responding. They're just asking the transaction id. If the transaction is not visible in the transaction history, neither i have received any mail regarding that recharge, then how would i provide them the id? I even have provided the transaction id of the scratch card to get the link from that and have even provided the transaction id anyhow, but they are just circulating the same message again and again and now after one week, they say that the recharge was successful. But then why isn't it received by the delhi metro and why is it not visible in the transaction history then? Hereby attaching the images of the delhi metro machine as well as scratch card and other details i am having.

Hi team,

I have done below transaction in phone pe on 08.03.2018. Please refer the transaction details.

Transaction id: n19030811093803765569759

Ii have been continuously chasing phone pe customer care no proper response... No one knows to resolve this issue.in this case i would like my money to refunded else resolve this issue.. They have already breached the sla.
Please help me on this as they have deduced my money and transaction is not completed.

Dear

I booked 06 tickets from phone pe app of irctc against pnr no. And details as follows but all were in waiting list after chart preparation only 04 get confirmed out of 06. So as per rules i cancelled/ file tdr for rest 02 tickets 04 hours prior to departure.
But till date i didn't get my money back nor i get any confirmation of my refund please help.

Pnr [protected]

Phonepe : india's payments app
Sirhind jn (Sir) shmata vd katra (Svdk)
Sat, 16 feb, 2019
Phonepe transaction id: s1902072220380309730012
Train no. 14609
Hemkunt exp

3a/general
Class/quota
Sirhind jn (Sir)
Boarding station

10:07 pm
Boarding time

Sir./madam,
I am a user of phone pe app & my phone pe app registration no . [protected]
. I have Some transition payment at 27/02/2019, amount of 50, 000.00 rupees for SBI insurance policy no. 1K[protected] in this payment pending some time 2day by your app . and I am contacting phone pe app costumer care service no. [protected], [protected], [protected], [protected] call for refund above amount 28/02/2019 .

Your company adiviser given some ideas and suggestions for refund and said for a new making transition 1300.00 rupees by [protected] my SBI account number [protected] .
Plz carefully check and refund this amount 1300.00 rupees in my account no. [protected]

Yesterday, I Tried To Transferred 1470rs To Other User, But Payment Was Debited From My Account, And Not Transferred To Other Account...

transaction ID: P1903051710542567515918

I've mailed them, but their response were kindly wait for 3 days for status update..

Why would i wait for such long time when i already paid in advance??

Also I've to wait for more than 5 working days to get my refund if transfer fails according to them...

Kindly Inform Them To Refund My Now... I Need To Transfer The Money Right Away.

I have a send money to the receiver through phone pay. The transaction is still pending on so on date 24 feb 2019. I have kept the complaint to phone pay they said it will update by today but i still didn't credit my money to my account. How can i resolve it. Please help me by this complaint. It is an emergency case. I do need of money very urgent. So kindly refer my complaint as soon as possible. Thank you

I made a transaction of rs. 5000 on 26th of january around 3.00 pm (Transaction id: p1901261459337455328627). The amount was deducted instantly but beneficiary not received the amount.
Transaction was pending till 4th feb in phonepe app. So i asked the beneficiary to check his account balance on 4th feb. But still he not received the amount. And also my account is not credited with the same amount till today. So i tried to reach the customer care several times. But there is no response from you guys. So please do the needful. Thank you
Regards,
Tarry d'almeida
Sincere customer.

I transferred 12011 rupees on 1-1-2019 from my account to another account. The transaction is done by phonepe app and it was a upi transaction (Utr:[protected]. Money is debited from my account but its been not credited to receiver's account till now. I contact phonepe customer support regarding this issue. They are saying that bank has confirmed that money has been credited to receiver's account so contact to the bank. When i contact to...

My number : [protected]
My transaction no : 3373
My transaction is pending since last 5 days. And when i call customer support they say it will take more 7 days. This is disgusting from your side. You have cheated me. 5000 rupees has been stuck with yoy for so many days and you care to do nothing. I will complaint and review everywer about this.

My dad sent me rs 3000 via phonepe and debited from his account.. But the money isnt credited to my account.
Transaction id shown in my phone pay account is :p1902242021563291866148
Please do something to credit that money to my account... Please dont make people in trouble... Pls make it fast..
Dont make people lose their trust on you... My account is federal bank and my dads account is sib...

I'm using bank of india master card today i send amount 1000 but receiver didn't receive the amount but my amount was debited
Your a/c no. *000078 is debited for rs. 1000.00 on[protected]:26 and credited to a/c no. *012011 (Upi ref no[protected].
Acc no:[protected]
Upi :[protected]
Transaction id:p1902251226103112934449
I did this transaction for an emergency purpose plz recover my problem as soon as possible

My frnd has send me 5250 rs and it got debited from his account but i didnot received it yet. Can you pls resolve this issue asap.
Please help me to resolve this issue and let me know what else information you need you can call me directly as well [protected]. After this transaction my frnd tried sending me 1 rs and it got successful i didnot understand what is the issue with last transaction. Please look into and resolve this asap

Thanks and regards

Transaction id:- p1902241951198047386123

On 23 of Jan 2019 i made a payment to one shopkeeper and i used phonepe app to do that, i sent 2500 rupee to that guys and he received a message saying 2500 amount got credited but after few second backs the same amount got debited from his account and still the amount is in air, neither it has back credited to my account or nor to his account.
I got transaction history from him there was one transaction with upi/rev/{protectednumber}.. Updates,
Now the phonepe customer says, call to the respective bank because they got the confirmation message from the bank that the amount was successfully credited to the respective account... Let me ask this to shopkeeper guys if he tells (After sbi customer care talk) it was a mistake from a phonepe then, i won't take a second to uninstall this app. Thank you

I did transaction of 5672.00 by phone pe on 11/2/2019 it showed pending but my money was deducted from my account but receiver did not recieved the amount after some day it showed successful on phonepe but then too the amount was not recieved to the receiver
Now I need my money back its been 10 day I m suffering problem I need my money back any how

Phone pe tr id. P1901261951350551266522
A/c. No. [protected]
A/c : mr. Sanket s salve
Bank : bank of maharashtra
Branch : narayangaon
Ifsc : mahb0000414
Wrong account details which i have done the transaction as below
A/c. [protected]
A/c holder : mr. Sanket s salve
Bank: bank of maharashtra
Branch : narayangaon
Ifsc code : sbin0011130

Hello sir,
I am jayanta kalita rout with uco bank account number [protected] at downtown hospital branch, guwahati.
I want to register a complaint as i did a transaction of rs. 1500/- from my uco bank account to my friend state bank of india account ([protected]) through phonepe on 20th december (Transaction id-p1812202120528575029398.
Utr[protected].
After the transaction the money credited to my friend sbi account and after a few minutes that rs. 1500/- auto debited from my account with showing a description
"to transfer upi/rev/[protected]"
But that money neither credited to my bank o[censored]co bank nor to his state bank of india account.

I have already register a complaint at phonepe team with ticket no.: 43377365.
Kindly help me to get my money back.

I have bank account in hdfc bank. I have transferred rs.3700 via phone pe dated 2nd feb 2019 into sbi account ([protected]@up1). The money is credited into the receiver account and revert back on same day, but i did not receive the money nor the receiver. Kindly, do the needful and act on it so that i get my money as soon as possible.
Account name: raghav dobhal

Hello Sir / Maa'am,

My Name is Harish Meena. I had made a transaction on 04th February, 2019
time:04:36 Pm paid electricity bill 2914 the money got deducted from my
account(account no: [protected]) but transaction failed(Screen Shot Attached) and its been 16days but I did not received my refund back. Further, I have filed a complaint(this is my PhonePe complaint no: 42743609, Transaction ID- N1902041636054011842624 and Utr no[protected] but customer care says we have received a confirmation from your bank that no amount was debited for the payment ID: P1902041636054042905099
I have also attached the screenshot of the transaction and bank statement. Kindly provide me with my refund. I don't know what to do. This is a fake company and cheating on the loyal customers. They are stealing money from us. I had calls them 1times per day and texted them through app more than 8 times but not satisfied reply is provided from the company. They are doing it on a big scale and stealing money from everyone. This will in-turn turn into a scam one day. These customer just give the same reply please wait 7 to 9 workin days, they don't care and all the want is to steal money from innocent peoples and my government is also promoting the upi app but customers are loosing their money. We are not able to file complaint anywhere. Something must be done.
Kindly guide us what shall be done and how can we get our money back.

Regards:
Harish Meena
Email- [protected]@gmail.com
contact no: [protected]
Money got deducted but transaction failed by PhonePe UPI