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PhonePe Complaints & Reviews

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Last updated May 8, 2024
Complaints 3469
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PhonePe reviews & complaints page 130

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J
Jay Thamke
from Mumbai, Maharashtra
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refund my account but not credited

Address:400701

I sent 5000 in my bank account but is not credited i wait 2 days but is not solved i already complained with phonepe but do not solve my problem pls solved my problem
My phonepe registered number:[protected]
Registered email:jay. [protected]@gmail.com
Name: sameer chavan
Amount :5000
Sent bank name: corporation bank
Account number:[protected]
Utr number:[protected]
Transaction date:11.02.2019br...
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N
neetika shekhawat
from Basi, Punjab
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non-completion of transaction

Address:Chandigarh, Punjab

Dear Sir/ma'am

I have made payment of Rs. 7, 500/- to Mr. Sukhjinder Singh in Union Bank Of India ON FRIDAY, 08.02.2019 using phone pay mobile application . The transaction Id is P1902081813450737266291. The payment amount has been deducted from my account but the same has not been credited to the transfree's account till now.

Please Check and refund the amount asap....
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A
Abhilash AVM
from Ernakulam, Kerala
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phone pe wallet has become unusable

Address:Ernakulam, Kerala, 682025

I topped up my phone pe wallet with an amount of rupees 5000/-, i submitted my documents for kyc and the status is shown as approved.

When i try to withdraw or use the amount in my wallet the request reverts to completion of kyc.
I tried to do kyc again, but the app says that they have temporarily stopped kyc service.

I called up customer care regarding this and they are not able to help me get my money...
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B
Boopathy Raghavan
from Coimbatore, Tamil Nadu
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amount not received by receiver

Address:641025

It's urgent to send money but the app says 2to3 days to resolve problem. Then y do we use this app. Ticket id: #41953205my ticket i'd is given above is given by app.. My transaction i'd is p1902112107082815940619.. So kindly take action immediately or refund the amount so that i can give it back using some other app better than this phonepe... Which is better.....
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J
Junnu13
from Hyderabad, Telangana
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my account is deducted but train tickets are not booked

Actually i made a transaction on 1st feb 2019 to book irctc tickets through phone pe when i am doing that it showed as a failed transaction but my account was debited and tickets are not booked. I have waited for 10 days till now the amount was not credited to my account.. I request you to look in to the issue as soon as possible. I did 3 times in order to book tickets the first two times amount was not debited but third time amount was debited...
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D
dharamveer kumar pandit
from Lucknow, Uttar Pradesh
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kat hua rupya bapas nahi aane ke samband me

2 fer 2019 ko mai phonepe no[protected] ko 1000 rupya transfer kar raha tha kharab network ki vajah se mere account se rupe kut gaye aur vah beneficiary ke account me bhi nahi gaya aur na hi bapas mere account me aaya is samband me mai phone pe customer care se sampark kiya to unhone kaha bank aapki madad karega phir bank me sampark kiya to be meri madad nahi kar rahe is samasya ko dekhate hue iska samadhan kare aur mere kate rupe ko mere...
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G
Gapchu
from Noida, Uttar Pradesh
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money dedicated receiver did not receive

Address:New Delhi, Delhi, 110006

I make a payment for hotel but they didnt recive money thenthey cancel my booking
I suffered because of phonepe
The third party customer support is useless and phonepe also too they said your money will ne bach in t days bit still dont now they are saying now you to wait again 5 days executive are fraud they dont knoe anything they are just misguide they just doing there target for the call thats it they dont worry about call...
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D
Devineni jyothi
from Chandur, Telangana
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without my interaction money goes to jio

My phonepe wallet was automatically debits and the amount will goes to jio. This was repeatedly done three times. First time i lost 19 rupees at that time my phonepe registered mobile number not verified, in second time also same issue and debited 19 rupees and amount will goes to jio again, at third time my wallet was debited 149 rupees without my interaction and credit in jio once again....
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G
golupatel
from Satrikh, Uttar Pradesh
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transaction related

Phonepe — payment failed, but amount debited from bank account
On feb 3, 2019
Amount 1000.0 rupees debited from my sbi savings account, but transaction failed on phone pe upi application on 3rd feb 2019. Refund to my bank sbi savings account is still not received.
Please check and initiate refund to my bank account
Feb 3, 2019
Amount 1000.0 rupees debited from my sbi savings account, but transaction...
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V
VIVEK s.g
from Siddipet, Telangana
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amount deducted but bill not paid

Address:600056

Recharged for dth amount get deducted but the bill not payed and no response.. Even called customer care support or messages no response from phonepe. They didn't treating customers in a proper way still i didn't get my money back its rs. 290/-.. I need it immediately back or do the recharge.. Now i hate online transactions badly.. Very worst case.....
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A
Apeksha chettri
from Ranaghat, West Bengal
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transferred money but not being received

Address:East Sikkim, Sikkim

I have transferred 2500 two times from phonepe sbi account to union bank at 2 feb 2019 but the receiver had not received till now i had made a call to phone pe customer care also but they are saying it its not their fault we trust phone pe thats y we use it but they are not helping us i went to ask union bank of india also but its third party app so they cant help me through it plz return my money phone pe dont have poor people money...
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P
Pratiksha Phadatare
from Mumbai, Maharashtra
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transaction failed showed but money has been deducted from my account.

Address:Mumbai City, Maharashtra, 400004

I've made a transaction on phone pe app using my ubi upi on[protected] for an amount of rupees 25000. The amount was deducted from my ubi account but the transaction got failed. I've been told by phone pe that the amount will be refunded back within 1-3 working days but that didn't happen. When i contacted phonepe back they are saying that they can't do anything about this and telling me to contact the bank. They flipped their words in no...
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M
MMadhusudhanCF
from Hyderabad, Telangana
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request for refund amount of disputed transaction reg

Address:500087

I, m. Madhusudhan, account holder in state bank of hyderabad, gruhakalpa branch, nampally, hyderabad with an account number:[protected]. On 21.01.2019, i have transferred an amount of rs. 2500/- to mr. B. Bhanu chandar goud, an account holder of axis bank with an account number:[protected] through phonepe mobile app. But, as shown in my bank statement (Attached to this mail) the said amount debited twice from my account. Then, i requested...
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Amount 17, 950 rupees debited from my sbi savings account, but transaction failed on phone pe upi application on 6th feb 2019. Refund to my bank sbi savings account is still not received.
Please check and initiate refund to my bank account

Details of transaction with reference no below :

To transfer
Upi/dr/[protected]/techproc/icic/[protected]@icici/marga...
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S
satheeshttv
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

transaction issues

Hello sir, iam satheesh kumar mudineni. Rout with state bank of india ac number ([protected]) town brach anantapur. Through phonepe app i have recived an amount of 19, 500 ( (Transaction id - upi/cr/[protected].) on 02/02/19 from my fathers sbi account ([protected]) ( (Transaction id - upi/dr/[protected]. After the transaction the money credited to my sbi account and after a few minutes that rs. 19, 500/- auto debited from my account with...
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S
Sneha Latha vavilapalli
from Bhimunipatnam, Andhra Pradesh
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transaction failed but money has been deducted from my account

Address:Vizianagaram, Andhra Pradesh, 535002

I've made a transaction on phone pe app using my sbi upi on[protected] for an amount of rupees 11, 770. The amount was deducted from my sbi account but the transaction got failed. I've been told by phone pe that the amount will be refunded back within 3-5 working days but that didn't happen. When i contacted phonepe back they are saying that they can't do anything about this and telling me to contact the bank. They flipped their words in...
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S
SAI PRATHAP REDDY GALI
from Hyderabad, Telangana
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phonepe amount debited from sender a/c but not credited to receiver account.

My friend transferred - 1500/- and 200/- from app phonepe using upi to sbi bank a/c. Amount debited from their indusind bank a/c but amount not credited to my a/c. We already contacted with our bankers they told us we are not responsible because its third party app please try to contact phonepe customer care but phonepe customer care is not responding we raised tickets also but no response from them. Please kindly help regarding this issue...
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A
Ashutosh Bauskar
from Pune, Maharashtra
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phone pe money not received

Using upi, i have sent 13000 through phonepe on 2nd feb, 2019, the amount got directly deducted from my account, but did not get credited to the receivers account. I raised a complaint in the help section of phonepe and got an email from phonepe on 6th feb that the transaction was successfull. But the amount is still not credited to the receivers account. Why the service is so bad? And the worst, they told me we confirmed that receiver bank...
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M
Manish Mani raj
from Lucknow, Uttar Pradesh
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amount debited but not credit

Address:Gopalganj, Bihar, 841405

Sir,
I have transfer 20, 000 rs from bank of baroda to sbi account on 5/02/19 via transenction id p1902051025259217922125 at10:25am. Amount has been debited from bank of baroda account but not credited into sbi account.
I have got information on 7th feb suceesful transection at appx 11am but when i havecheck ministatment of sbi account at 7pm evening on 7th feb ammount not credited in sbi account.

Please resolve...
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A
Aditya Karra
from Vikarabad, Telangana
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money neither credited to beneficiary non to the sender

Hi team,

This is Krishna, I regularly use phonepe for my transactions, similarly on 2nd Feb 2019, I had transferred an amount of 55, 000 to my Dad's SBI account. Money immediately got debited from my Standard Chartered bank, but never reached my Dad, nor got credited to my SCB.

I have lodged many complaints, but there was no reply from phonepe. I called SBI, but they are saying tgat they have not received.br...
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