PhonePe Complaints & Reviews

Hello Sir / Maa'am,

My Name is Harish Meena. I had made a transaction on 04th February, 2019
time:04:36 Pm paid electricity bill 2914 the money got deducted from my
account(account no: [protected]) but transaction failed(Screen Shot Attached) and its been 16days but I did not received my refund back. Further, I have filed a complaint(this is my PhonePe complaint no: 42743609, Transaction ID- N1902041636054011842624 and Utr no[protected] but customer care says we have received a confirmation from your bank that no amount was debited for the payment ID: P1902041636054042905099
I have also attached the screenshot of the transaction and bank statement. Kindly provide me with my refund. I don't know what to do. This is a fake company and cheating on the loyal customers. They are stealing money from us. I had calls them 1times per day and texted them through app more than 8 times but not satisfied reply is provided from the company. They are doing it on a big scale and stealing money from everyone. This will in-turn turn into a scam one day. These customer just give the same reply please wait 7 to 9 workin days, they don't care and all the want is to steal money from innocent peoples and my government is also promoting the upi app but customers are loosing their money. We are not able to file complaint anywhere. Something must be done.
Kindly guide us what shall be done and how can we get our money back.

Regards:
Harish Meena
Email- [protected]@gmail.com
contact no: [protected]
Money got deducted but transaction failed by PhonePe UPI

I had transfered money to my friend on dated 11/02/2019, ( UTR No.[protected] Transaction amount of Rs. 4250 app shows the transaction has successfull. But Money is not credited to recipients acc at least please reverse back immediately or transfer to recipients acc, kindly for your information this is not first time happens, there so meny issus in your phone pay app. This is my worst of worst experience ever i seen, in future we are not use this app. Kindly request you to please do something fast, that is taking to much time, thank you, For ready reference i attached here transaction details screenshot.

Hi

I paid the amount of rs.663 in the medical shop through phonepe.
The merchant said no amount received although the amount was debited from my account.
So i paid the same amount again from phonepe app.
For paying 663 rs my account got debited twice for the amount of (663+663)
Rs.1324.
I contacted phonepe customer care on the incident day but still now i didnt get any proper response from them.
My refund has not yet received till now (18 feb 2019) after 16 days also.

Thanks,
'dileepan

Phonepe wallet was debited without authorisation rupees 1022.94/- for @grabon via @flipkart on 14/02/2019 23:25pm received email/text/order history, for the record i do not shared otp.@rbi guidelines upto 10000/- refund in fraud scam. The incident was too fast an otp 6 digits came in a fraction of seconds phonepe app opened paid away automatically and finally i received a statement of transaction. There was hardly any reaction time and flipkart executive said i will get my issue resolved. A day later another executive calls and asked to wait as she circulate the issue to higher authorities. On the other hand phonepe says to lodge an fir in local police station and ask them to send it to phonepe's cyber crime division. What is this? Please help

I'm using phonepe for a long time.
Yesterday i suddenly got a message from them intimating that my account is blocked and to contact customer care.
I did the same thing but they replied me that my account has been blocked due to security reasons but they didn't mentioned anything. I have some balance in my wallet. And i have not violated any terms and conditions.
Help me to get my account back.
Account number [protected]

Sir i had send rupees to 420 to an friend account but he didn't receive the money and the money is on pending for 3 days when i enquiry for my money they say it will be pass in 12 february but in 12 february i got a message that your money is successfully sent but the receiver didn't get the money so i complain in my bank also but they say we had sent to hdfc bank but they also not receive that so please set a complaint against phonepe because my transaction is all done by the phone pe in the middle of the transaction my money is lost so please sir i will be thanking for you
My mobile number is[protected] and my name is rana rakesh dash

I made an electricity bill payment through phone pe (Bharat bill pay) on 23 rd january, the money rs -3407 deducted from my current bank account, but the payment has not been done to jodhpur vidyut vitran nigam ltd, really very disgusting, since i m waiting, neither the money was returned to my bank account and nor to phone pe wallet, i called phone pe but still no resolution has been done. Phone pe executive on customer care number told me that sbi is saying that amount is not deducted, how sbi can tell them this about my account details, that. Whereas i shared the screenshot of the deducted amount rs 3407 from my account, phone pe not fair, if the transaction failed, why did the money did not come to my bank account. Becoz of your mistake and negligence late payment charges are also levied, immediately refund the money with penalty.

Pl refund my money back asap.

Request the refund asap.

Lata singh gehlot
Transaction id - n 901230905534751650243

I had sent 11000 inr to my brother's account on 8th february 2019. The money got deducted from my account but was not sent to my brother's account. I instantly connected to phonepe support and informed them of the issue. They replied saying it would take 3-5 days to either get transferred or be refunded to my account. It seemed to be a prerecorded msg.

Till then i have sent them numerous reminders and queries for resolution of the issue but they don't even reply.

I have not yet received the money neither did my brother.

Requesting your support

Transaction was not successful but amount debited from my account and still not refunded.. This transaction was done on 8/2/2019. Now today is 7th working day still not received my money back
Please solve my problem as soon as possible.. Or orherwise i have to file a complaint against phonepe on in rbi
Requesting you to take this complaint seriously
Thank you

Transaction id : n1902081140583144352039

Dear Sir/ Madam

Phone Pe Mobile no : [protected]

Name : Grandhi Datta

I am Using the Phone pe app I will do the so many transactions in Phone pe app but app service is very good but I facing one problem since 10 days but problem is not rectified to your side I will do the one transaction on 04.02.2019 amount Rs.500/- through phone pe app Payment to P.Siva Bhaskara Ramarao, UTR No.[protected].transaction id is P1902041104572572900500.Error message is showing “ Transaction failed. If amount debited, the bank will refund it to your account in 1 Working day but today date is 15.02.2019” I have attached the Phone pe screen shot also so please check and credited amount to this no.[protected] so please do the needful as soon as possible.

Thanking you

Your’s faithfully

Grandhi datta

Mobile No. +91 [protected]

Yesterday i bought gold of 9900 rupies in phonepe when i try to sell my gold it shows after 24 hours you can sell the gold when i tried after 24 hours then it again shows due to some thenical problem you can not sell gold please try after 72 hours i have to sell my gold and take money from it. It is very urgent ro take moneyplease solve my problem

The money I got from rewards in my phonepe wallet, i am unable to withdraw amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem.

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved.

The eligibility criteria is not correctly mentioned.
It only mentions a condition of a credit card payment done through only BHIM UPI payment only.

I did the payment through one of my BHIM UPI id to receive the Cashback.
But i did not receive it.
So when I contacted the helpdesk, they gave the reason stating it should be PhonePe BHIM UPI and not any external BHIM UPI.

My problem is why this was not mentioned in the Eligibility criteria itself.
Thats the basic need for a successful transaction to receive Cashback.

PhonePe is playing with the consumers by hidding the basic criterias.
They should have duly mentioned in the Eligibility criteria itself that only PhonePe BHIM UPI is valid.

They are cheating the consumers by hidding such information.

On asking this on the helpdesk why such basic thing is not mentioned in the Eligibility Criteria. They responded saying, they have mentioned it in their Terms & Conditions section.

And when u go there, its generalized as PhonePe linked bank account.

They are really cheating the consumers.

The basic requirement of PhonePe BHIM UPI itself is missing in the Eligibility criteria.

They are clearly playing around with the language to evade off from Cashback.

Thats really pathetic.

Dear sir,

So many times i have complained to phonepe at their [protected]@phonepe.com about deduction made by phonepe with no cause. I have given transaction details and they go on replying their autoreply mails, but problem not at all solved. I give below the debit transaction from phonepe which pl help me to get back these amount to my bank account:

[protected] upi/p2m/[protected]/phonepe 351.00 bal 15, 285.52
[protected] upi/p2m/[protected]/phonepe 325.49 bal 1, 775.64

The above two have been debited by phonepe without my permission and there is no records in the history about these transactions.

My mobile no. Is [protected] email: [protected]@rediffmail.com

Kindly help in this regard.

My friend creadited to my account 1000 rupees on feb 2 2019 later its trasaction done automatically from my account i called to sbi customercare but they said this complent undergoes phonepe problems then i called customer care moretimes but they didnt respond to recall back then how i will get back my money i waited upto 11days but i didnt receive any call from phonepe and didnt get back my money please respond my problem

I had sent 11000 inr to my brother's account on 8th february 2019. The money got deducted from my account but was not sent to my brother's account. I instantly connected to phonepe support and informed them of the issue. They replied saying it would take 3-5 days to either get transferred or be refunded to my account. It seemed to be a prerecorded msg.

Till then i have sent them numerous reminders and queries for resolution of the issue but they don't even reply.

I have not yet received the money neither did my brother.

Requesting your support.

I am attaching all screenshots of the issue.

Trans no P1902111845490483499628

Phonepe I'd [protected]@ybl

Amount debited Rs 6900 from SBI A/c no

[protected] on 11/02/2019 at 6:45 PM

for failed transaction. But not refunded to

account or not transferred to KVGB A/c no

[protected]. Phonepe customer

executive not received calls from me and

also they don't call back to me. Neither SBI

Or phonepe not respond to my problem till

the date.

I have sent Rs10000 /- to my cousin to pay fee . But it was debited from my account and not received by the receiver . It's been 3 days but not credited to my account or the receiver account. While I'm calling to the customer care they are not connecting and giving music for a long time and then sending a message like " sorry we missed a call from you " . Is this the way to respond a customer . Customer care service is really bad in phone pay app

Dear team
I sent ₹48000 from my sbi account wrong account. But transaction failed. Amount deducted from account. I wait for 2 days. But not resolved. Ialready complained. Plz solve my problem and refund my account sbi account number [protected]
My phone pay registered no.=[protected]
Registered email=[protected]@gmail.com
Name=v. Sivakoteswarareddy
Amount=₹48000
Transaction date=[protected]
Transaction id =p1902101350041912637758
Ticket id=41780903
Sbi, a/c no=[protected]
Plz solve my problem. I attached with phone pae transaction image

I sent 5000 in my bank account but is not credited i wait 2 days but is not solved i already complained with phonepe but do not solve my problem pls solved my problem
My phonepe registered number:[protected]
Registered email:jay. [protected]@gmail.com
Name: sameer chavan
Amount :5000
Sent bank name: corporation bank
Account number:[protected]
Utr number:[protected]
Transaction date:11.02.2019
Transaction time:11:06pm
Pls solve my problem
I attached with phonepe transaction image