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PhonePe
PhonePe
Customer satisfaction rating: 6%
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2611
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PhonePe Customer Care

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A 25, Mohan Cooperative Industrial Area, South Delhi
New Delhi
New Delhi District
Delhi
India - 110044

Customer Care Phone Numbers and Contacts

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Phone:
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1716
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432

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Bangalore
Site No – 9 Industrial Layout, Koramangala 3rd Block, 80 ft Road, Bangalore - 560034


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Customer satisfaction rating
6%
Complaints
2611
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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PhonePe Complaints & Reviews

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I am ajit singh, my registered mobile no - [protected] on phonepe account.
I made a transaction on flipkart using phonepe...
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My registered mobile no - [protected], i made a transation of rs 8080 on flipkart via phonepe app on 29th may 2017.
Then i cancel my order on flipkart an they prossesd my refund to phonepe. An phonepe is showing they credited my refund on my card but refund not came on my card.
I made a call on customer care of phonepe 4 to 5 times. They are telling to me sir you have to wait for 7 to 9 days.
Today is 9th june 2017 an not got refund yet. Do not use this app...
Refund not came.
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    I am using PhonePe with Registered number: [protected]. I did a transaction of amount Rs. 1506/- on 18th-May and it ws failed due to your server issue. The money was debited from my acount and i have logged a complaint regarding refund from the past 15 days.

    I am not getting any kind of resolution from your side which is really unavoidable. I have processed a number of complaints ( at least 4 or 5 times) but your executives just closed that from their side without informing me, I am contacting you several times but i want to inform you that i don't have only this work.

    In sort i am really unsatisfied with your services and going to file a case against this issue you guys have created for me.

    Complaint number : 918625
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      I had made payment of car insurance premium (Bajaj Allianze) through UPI App (PhonePe). The amount is deducted from my bank...
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      Hi, I made 2 transactions to Flipkart via PhonePe on 28th April. Attaching the bank statements which clearly show that amount was deducted for PhonePe.

      Both transactions got failed and only one was refunded. 2nd failed transaction is still not refunded and PhonePe has closed the ticket.

      I have lost INR 449 because of PhonePe's error.

      Again, I repeat 2 transactions were failed, one was refunded. 2nd one is still pending and PhonePe has closed the ticket saying everything has been refunded. Their escalation team is not picking up the calls too. please find attached the statement.
      Not refunded the money for a failed transaction
      Jun 01, 2017
      Updated by Akshay S Jalihal
      There are multiple such complaints against PhonePe. Customers need to be refunded and strict actions is expected against the company.
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        150 rs cashback is the offer for the 1st Flipkart COD order paid through phonepe. I got the cashback after payment but a few...
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        I have done a transaction on flipkart through phone pe (Transaction id: p1705292334261483372490) of rs 2376. Amount got deducted from icici bank credit card but the transaction is showing failed. I have contacted icici bank customer care and they are saying that transaction was successful. Contacted phone pe customer care, they are saying that it will take 9 business days for checking and refund status. I don't believe any other trusted app would take this much time. This was my first transaction on phone pe. But i can say it is very slow already. I have done the transaction only because of flipkart trust but i can't see any reason to trust on phone pe.
        Register number: [protected]
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          I added money in my wallet, money was deducted from my bank account but the not credited in phone pe wallet. Showing that...
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          I have made a purchase on flipkart worth 1490 through phonepe app during the cashback period. The order was delivered and it's almost 5 days that I have reached the order and I still don't find a casback of 300 as promised. I received messages from both flipkart and phonpe saying that the credit was sent to phonepe wallet. But I haven't seen the credit amount on the app
          I am complaining on 30% cashback promised by flipkart-phonepe
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            Hello Sir / Maa'am,

            My Name is Chandan singh. I had made a transaction on 10th May, 2017
            time:03:38...
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            I tried to recharge with Rs 255 for my dishtv but the recharge failed though payment was debited from my account. I have mailed the company several times for the issue but haven't recieved any mail in reply to my complaint. I even revieved a call from Phone Pe and the executive told me to wait for 7 days during which my payment will be refunded . But I still have NOT recieved refund of amount Rs. 255 to my account.
            Payment not refunded to my bank account.
            Dear Azadvinder

            Hope you are doing good.

            We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

            Regards,
            Online Team
            DishTV
            Dear Azadvinder

            Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

            Regards,
            Online Team
            DishTV
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              I had tried booking my ticket from Katpadi to Howrah station for 3rd June, 2017 The payment was done from PhonePe app through...
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              Sir, i got 3 failed mobile recharge transactions of 99 + 300 + 300 through my debit card, the said amount got deducted from my account but after failed transaction the same amount was not returned to me, though i am repeatedly complaining to the above mobile app custumer support no usefull response from them and there is no call centre number and call back fecility not working plz do the need to get back my money my transactions referance are as follows
              1)nx[protected] for 99/- on 31/03/2017,
              2) nx[protected] for 300/- on 01/04/2017,
              3) nx[protected] for 300/- on 01/04/2017,
              May 18, 2017
              Updated by Vallepu Srinivasulu
              1)nx[protected] for 99/- on 31/03/2017,
              2) nx[protected] for 300/- on 01/04/2017,
              3) nx[protected] for 300/- on 01/04/2017,
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                I placed 1 order in flipkart 10 big sale via phone-pe on 17 the may midnight.

                ₹1049/-money is debited from...
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                I added money in my wallet, money was deducted from my bank account but the not credited in phone pe wallet. It's showing...
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                I have done a recharge of 303 on my jio number [protected] on 7th april, which got fail. Since then i am requesting for refund...
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                मैंने 16 अप्रैल को 950 रुपये बैंक में ट्रान्सफर किये थे लेकिन ये किसी वजह से लेनदेन असफल हो गया और मेरे खाते से पैसे कट गये और दूसरी बैंक के खाते में जमा नहीं हुए |
                फोनेपे के द्वारा 7 से 9 वर्किंग दिन का टाइम दिया था लेकिन आज दिनाक तक कोई जबाब नहीं मिला | नाही पैसे वापिस हुए |
                हेल्पलाइन पर फ़ोन करने से कहते है की टेक्निकल इशू है जल्द से जल्द हो जायेगा |
                मोबाइल : [protected]
                ईमेल : [protected]@gmail.com
                नाम : विक्रम सिंह
                My transactionhas failed on phonepe app and company policy is to refund 24 hours but it has been more 36 hours and now the customer support has said it will take 7-9 working days..
                Kindly do the needful..

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                  I had done transaction on 9 may 2017 of 3000 rs but still my payment is in processing state as it has already taken more than...
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                  I made a payment using phone pe app on 08th may of 14500 through my central bank account. Payment was cancelled by app (Screenshot1)....
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                  Hello,

                  My name is Sulabh Sharma, a resident of New Delhi and I am writing in regards to one of the electricity...
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