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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 133

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G
Gaikwad Sanjay
from Mumbai, Maharashtra
Feb 6, 2019
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Address: Pune, Maharashtra

Dear Sir

I Sanjay gaikwad, having Bank accounts in HDFC bank and SBI bank,

I had transfer Rs. 2391/- from HDFC bank to SBI Bank on dated 02/02/2019, at 07.21pm, Transaction ID is P1902021921359150062685.

Funds are deducted from HDFC bank but not received in SBI . I personally visited to Both banks for clarification. But they told me Amount is deducted from HDFC but not received in SBI Account.

I couldn't get response on toll free number.

So it is my humble request you to resolve the same issue as possible as fast.

Please arrange to transfer back to HDFC bank or to SBI Bank.

Please fill free to contact me on [protected]
Sanjay Gaikwad.
PhonePe customer support has been notified about the posted complaint.
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    E
    Ehsaan Shaik
    from Bengaluru, Karnataka
    Feb 6, 2019
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    Address: 560076

    HI Team,

    Its waste of PhonePe App they just Cheat Customers by giving some Scratch Cards but if you get Small amount of Scratch Card they will give but if you get Higher amount they will not give the Scratch card will automatically fail, if you ask the support guys they will talk about Terms & conditions.

    So better dont use it i too faced issue i got Scratch Card in that i got 1000 Rs and it got failed when i asked they are telling Terms & Conditions Apply.

    They cheat Customers Google Pay is Good from this.

    Regards,
    Yahasan
    PhonePe customer support has been notified about the posted complaint.
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      S
      Sak77
      from Razole, Andhra Pradesh
      Feb 6, 2019
      Resolved
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      Resolved

      Hi, i have sent a amount of 20000 with phone pe upi (Dena) to another sbi upi account. The transaction id is p1902022242273856818589. It is showing that transaction was successful but amount isn't credited into receiver account. Please help me with this? I have also raised a ticket no 40859675. Iam facing this type of issue as of now, i needed that amount. Please contact phone pe people and resolve my issue??
      Feb 8, 2019
      Complaint marked as Resolved 
      After a couple of days transaction was successful and money is credited.
      PhonePe customer support has been notified about the posted complaint.
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        A
        Arun Sengamuthu Cmc
        from Mumbai, Maharashtra
        Feb 6, 2019
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        fake phonepe account

        Address: Coimbatore, Tamil Nadu, 641004

        Transaction id : p1902060117023881879304
        Phonepe contact : [protected]
        This account is fake account. Cheating all customers in the name of callgirl.. Please do take some immediate action and block the account.. These phonepe accountant has cheated almost everyone in the name of fake girl profile regarding commercial sex worker and in the name of advance for sex and room charge.. Every 5000 from ecah customer.. The thing he/she...
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        A
        Ankur7874
        from Kuchaiburi, Odisha
        Feb 5, 2019
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        Address: 751024

        Transaction has been succesful in phone pe and showing as successful but is not received by receiver yet. Transaction id p1902021903535042900631. Please help. Phonepe is saying that amount is credited in receiver account but no amount is displaying in receiver account. Attached a screenshot where phone pe saying money is credit in receiver account.
        PhonePe customer support has been notified about the posted complaint.
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          R
          rev rams
          from Hyderabad, Telangana
          Feb 5, 2019
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          Address: Guntur, Andhra Pradesh, 522007

          I received money rs 1500 from phone number which is linked with phonepe is [protected]. On 1st february. To my phonepe number [protected]. But that amount not credited to my account. I called to the phonepe customer care number. But i don't receive any resolution from them. They simply said that they are not responsible for this transaction. I went to sbi bank but they told that they are not responsible for online transaction

          Transaction i'd is:
          P1902010754421681776508
          Request you i need my money back.
          PhonePe customer support has been notified about the posted complaint.
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            S
            Sanghnak Parichalak
            from Pune, Maharashtra
            Feb 5, 2019
            Resolved
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            Resolved

            Address: Jalgaon, Maharashtra, 443402

            24 january i, transferred rs 10009 with the ref id p1901242118283648839877 in my account through phone pay app. It was successful and credited to my account, then after sometimes it was debbited immediately showing upi/rev in statement and it was not credited to my account. And on connecting to customer care sbi they told to contact to upi service provider through which the transfer made and on connecting phone pay customer care they told me that transfer was successful and afterwards what happend we do not know.
            10 days has been passed and money has not been credited to any of the account.
            Please provide the solution.
            Feb 7, 2019
            Complaint marked as Resolved 
            Thanks. Phone pay i got my money
            PhonePe customer support has been notified about the posted complaint.
            Feb 05, 2019
            Updated by Sanghnak Parichalak             I already call to both customer care but they not guide properly
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              C
              Chandana Kasimahanthi
              from Hyderabad, Telangana
              Feb 5, 2019
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              Address: Hyderabad, Telangana

              I have transfered money, transaction showed successful but money was not credited to reciver. Executives were not reponding... Phonepe chat was not responding.. How can users connect you people. I have transffered amount of 19000 payment went pending for three day after that phonepe notified that the payment is successfull to me and reciver but the reciver did not recived money account. Executive was not reponding to us properly.. Pls provide us some help
              PhonePe customer support has been notified about the posted complaint.
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                V
                Vshal Shetty
                from Narasannapeta, Andhra Pradesh
                Feb 5, 2019
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                On 2nd february 2019 one of my friend send me 36500 using phonepe.. On that day it shows that the transaction is pending but on 5th february i got a message from phonepe that i was received the amount from xxxx. But the amount is not credited to my account... The amount is very urgent for me... For hospitalization... Please help me the tid is. "p1902022019350129839190"... Please help me to get my money...
                PhonePe customer support has been notified about the posted complaint.
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                  K
                  krishpaddu
                  from Hyderabad, Telangana
                  Feb 5, 2019
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                  Address: Srikakulam, Andhra Pradesh, 532127

                  This is krishna yavarna my primary bank union bank i am here using phone pe transaction my mobile no [protected] on feb 2nd 2019 4000/- sended to canara bank customer v venaktesh but still not credit that customer account but not refund my account we are here very suffring your service please send or give that 4000/- amount

                  Tranction ref id is upiar/u3/refid/ybl737346daab9e438baffb9f
                  PhonePe customer support has been notified about the posted complaint.
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                    G
                    Govind1310
                    from Delhi, Delhi
                    Feb 5, 2019
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                    Address: New Delhi, Delhi, 110009

                    Phonepe customer care is not solving my problem for wallet closer. My 9, 900 rupees has been stuck in phonepe wallet from 4 days and they didn;t solve my problem. I want my money back in my bank account anyhow.
                    Phone customer care told me that your wallet closer has stopped due to some reasons, you have to wait for 72 hour. I tried it after the time period but it has not done. Now the customer care replied me that this issue will not solve without kyc. But the kyc problem already occurs from phonepe. They again told me that please retry it, i have do it on the spot but the didn't able to solve my problem. They promise me to call back by their senior but they haven't call me back.
                    PhonePe customer support has been notified about the posted complaint.
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                      S
                      shreyansh sharan
                      from Ludhiana, Punjab
                      Feb 5, 2019
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                      Address: 560100

                      I deposited 5000 rs to sbi upi id the money is deducted from the bank but the reciever hasn't recieved it yet.
                      Checked with the bank they cannot help as it is a third party app.
                      I deposited the amount on 2 feb.
                      Tried to call the phonepe support, no help there as well, actually no one picked the call.
                      This never happend to me while using other app, bjt in complain i can found way too many similar kind of complaints.

                      Please resolve this as the user require the amount urgently.
                      PhonePe customer support has been notified about the posted complaint.
                      View replies
                      My Cousin's son deativated my Phone Pe wallet by mistake. PhonePe not given any option to reactivate it again. I am losing my cash back received from transactions. And also they are not giving option for deleting the account. This is too bad...
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                        A
                        Ashok Hallur
                        from Bengaluru, Karnataka
                        Feb 5, 2019
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                        Address: Bangalore, Karnataka, 560078

                        2 days back i have transferred rs.25000/- to [protected] sbi bank a/c, bangalore j p nagar branch transaction also successful. But till not credited to the receiver account. Contacted customer support of phone pe and raised ticket no 40140286. When i contacted them they said check with sbi bank. And i have contacted sbi branch they are telling since its 3rd party app they will be not having any details details should be phonepe transaction no p1902021915048699664744. But issue is till pending. Kindly look into the issue
                        PhonePe customer support has been notified about the posted complaint.
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                          M
                          Murali bmk
                          from Thiruvananthapuram, Kerala
                          Feb 5, 2019
                          Resolved
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                          Resolved

                          On 2nd february 2019 one of my friend send me 36500 using phonepe.. On that day it shows that the transaction is pending but on 5th february i got a message from phonepe that i was received the amount from xxxx. But the amount is not credited to my account... The amount is very urgent for me... For hospitalization... Please help me the tid is. "p1902021847559063846513"... Please help me to get my money
                          Feb 5, 2019
                          Complaint marked as Resolved 
                          Amount credited to my account... Thank-you
                          PhonePe customer support has been notified about the posted complaint.
                          Feb 05, 2019
                          Updated by Murali bmk                           Amount credited to my account
                          Feb 05, 2019
                          Updated by Murali bmk                           My problem solved thank you
                          View replies
                          Hai..I have transferred RS.555 to my friend.. the amount has deducted in my account but not credited to the receiver. Please look into this issue.

                          Thanks & ragards
                          Your faithfully..
                          Customer
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                            P
                            pdvprasad123
                            from Nellore, Andhra Pradesh
                            Feb 4, 2019
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                            Address: Hyderabad, Andhra Pradesh, 500072

                            Dear sbi team,

                            I sent amount rs 2500 with transaction id: to transfer upi/dr/[protected]/arunaku/sbin/[protected]/payme, to account no [protected]. (Ref/cheque no. Transfer to[protected].
                            The amount credited and reversed (Ref: to transfer upi/rev/[protected] from his account immediately. But the amount rs 2500 was neither returned to my account nor to receiver account.
                            Attached screen shot of the receiver account regarding reversal of money.
                            I checked with both sbi & phone pey representatives. But no response. It was almost 8 days completed.
                            Please confirm whether i will get my money back or not.

                            My bank details :
                            Sbi account number [protected]
                            Mobile number is [protected].

                            Receiver account details
                            My sbi account number is [protected] and
                            Mobile number is [protected]

                            Please check & do the needfull to return the money.

                            Thanks & regards,
                            P durga veera prasad
                            PhonePe customer support has been notified about the posted complaint.
                            View replies
                            Sir I send a amount 10900 rs in account of SBI by using phone pe

                            Detail given by phone or
                            Utr[protected]
                            Transaction id-P1901280053441868877840

                            Receiver detail
                            Sahil kumar
                            Acc no [protected]
                            IFSC sbin0032283
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                              S
                              Santoshshan78
                              from Burla, Odisha
                              Feb 4, 2019
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                              Address: Sundargarh, Odisha, 769014

                              Dear phone pe,

                              My self santosh satapathy.

                              On 24th january 2019, i paid my electricity bill (Rs. 788) for the month of december 2018 with the help of phonepe before date. But still it is not showing in wesco account (Biller). Already amount deduct from my account. Please help me and solve my problem as soon as possible.

                              Trans. Id - n1901241504097243673933
                              Bbps trans. Id - bd[protected]
                              Biller-wesco
                              Ticket no[protected]

                              Santosh satapathy
                              PhonePe customer support has been notified about the posted complaint.
                              View replies
                              Transaction on january 7th of Rs.6205 was failed and amount debited but did not refund
                              Transaction id P1901071302532224601996
                              UTR:[protected]
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                              Transaction details. . .. ... IDP1901231500313562053778. Amount Rs5000. Ticket id#38521385, above information is my debited amount, but not credited so pls rectify my problem
                              Reply
                              I have transferred an amount of Rs. 40000 in the evening of 2nd Feb, the transaction got failed and the amount got deducted from my account.
                              so how much time will it take to refund the amount back to my account.
                              Reply
                              I want my money back
                              Reply
                              My account with phonepe application... Today 16407/-rs for transactions no. ICI40ff5a7f[protected]ed34e00da6075f5 my phonepe no..[protected] please refund my money... Cheater no is [protected]
                              Reply
                              Do no set BHIM UPI pin
                              Reply
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                                A
                                Amlanz
                                from Burla, Odisha
                                Feb 4, 2019
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                                money deducted from my bank account

                                I was sending money through your app. Money is deducted from my account but receiver does not get the money... It shows transaction pending in phone pay app... I waited 4 days.. I urgently need money for personal purpose. Please look through it... Several times i called customer support... But problem didn't resolved... Transaction idp1901311138476260808492...
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                                S
                                sumanta78
                                from Bhubaneshwar, Odisha
                                Feb 4, 2019
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                                Address: Cuttack, Odisha, 754021
                                Website: na

                                Dear phone pay,

                                I am sumanta kumar nayak, i am disgusted as i write this, note to you about the miserable experience i am using your apps to money transfer on 31st jan 2019 but still now money not credited to the receiver i am suffering last 4 days, again and again your cc agent given me time and call disconnected my call when i wants to talk with your sr supervisor.
                                Transaction it: p1901311056582052186117
                                Rtn: [protected]
                                PhonePe customer support has been notified about the posted complaint.
                                View replies
                                Yesterday i transferred amount of 24500, the amount was deducted from my account. but didn't received at recipient account.
                                it was an important transaction please do the needful as soon as possible
                                Reply
                                Dear sir

                                My Transaction amount is not added in my account
                                Please request added to amount in my account
                                My phone pay registered mobile no.
                                [protected]
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                                  S
                                  Sridhar yadlapalli
                                  from Hyderabad, Telangana
                                  Feb 3, 2019
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                                  Address: Hyderabad, Andhra Pradesh, 500044

                                  I want to register a complaint as i did a transaction of rs. 10000/- from bank of my Axis Account to state bank of india account ([protected]) through phonepe on 7th January (Transaction id-P1901240923393832134616.
                                  Utr[protected].
                                  After the transaction the money credited to sbi account and after a few minutes that rs. 10000/- auto debited from sbi account with showing a description
                                  "to transfer UPI/REV/[protected] TRANSFER TO[protected][protected]"
                                  But that money neither credited to Axis Bank account nor to the state bank of india account.
                                  PhonePe customer support has been notified about the posted complaint.
                                  Feb 03, 2019
                                  Updated by Sridhar yadlapalli                                   sorry not on jan 7th ..it was done on jan 24th
                                  View replies
                                  T2107101343433413341642 Tran I'd plz refund by mistake it gone mobile no [protected]
                                  Time 1.43 pm
                                  Date 10/ 07/2021
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                                    S
                                    Srinivasulu Bootham
                                    from Hyderabad, Telangana
                                    Feb 3, 2019
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                                    Address: Rangareddy, Andhra Pradesh, 500070

                                    I attempted to transfer rs. 10000 on 20.01.2019 from phone pe app, amount deducted from sender's account, but neither credited in the receiver account nor returned to sender. I already rise the complaint with phone pe but issue didnot resolve.
                                    Hence, i request your kind self to look into the matter and resolve the issue as early as possible.
                                    PhonePe customer support has been notified about the posted complaint.
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