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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 133

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S
Sanghnak Parichalak
from Pune, Maharashtra
Feb 5, 2019
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Address: Jalgaon, Maharashtra, 443402

24 january i, transferred rs 10009 with the ref id p1901242118283648839877 in my account through phone pay app. It was successful and credited to my account, then after sometimes it was debbited immediately showing upi/rev in statement and it was not credited to my account. And on connecting to customer care sbi they told to contact to upi service provider through which the transfer made and on connecting phone pay customer care they told me that transfer was successful and afterwards what happend we do not know.
10 days has been passed and money has not been credited to any of the account.
Please provide the solution.
+1 photos
Feb 7, 2019
Complaint marked as Resolved 
Thanks. Phone pay i got my money
PhonePe customer support has been notified about the posted complaint.
Feb 05, 2019
Updated by Sanghnak Parichalak I already call to both customer care but they not guide properly
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    C
    Chandana Kasimahanthi
    from Hyderabad, Telangana
    Feb 5, 2019
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    Address: Hyderabad, Telangana

    I have transfered money, transaction showed successful but money was not credited to reciver. Executives were not reponding... Phonepe chat was not responding.. How can users connect you people. I have transffered amount of 19000 payment went pending for three day after that phonepe notified that the payment is successfull to me and reciver but the reciver did not recived money account. Executive was not reponding to us properly.. Pls provide us some help
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      V
      Vshal Shetty
      from Narasannapeta, Andhra Pradesh
      Feb 5, 2019
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      On 2nd february 2019 one of my friend send me 36500 using phonepe.. On that day it shows that the transaction is pending but on 5th february i got a message from phonepe that i was received the amount from xxxx. But the amount is not credited to my account... The amount is very urgent for me... For hospitalization... Please help me the tid is. "p1902022019350129839190"... Please help me to get my money...
      +1 photos
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        K
        krishpaddu
        from Hyderabad, Telangana
        Feb 5, 2019
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        Address: Srikakulam, Andhra Pradesh, 532127

        This is krishna yavarna my primary bank union bank i am here using phone pe transaction my mobile no [protected] on feb 2nd 2019 4000/- sended to canara bank customer v venaktesh but still not credit that customer account but not refund my account we are here very suffring your service please send or give that 4000/- amount

        Tranction ref id is upiar/u3/refid/ybl737346daab9e438baffb9f
        +1 photos
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          G
          Govind1310
          from Delhi, Delhi
          Feb 5, 2019
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          Address: New Delhi, Delhi, 110009

          Phonepe customer care is not solving my problem for wallet closer. My 9, 900 rupees has been stuck in phonepe wallet from 4 days and they didn;t solve my problem. I want my money back in my bank account anyhow.
          Phone customer care told me that your wallet closer has stopped due to some reasons, you have to wait for 72 hour. I tried it after the time period but it has not done. Now the customer care replied me that this issue will not solve without kyc. But the kyc problem already occurs from phonepe. They again told me that please retry it, i have do it on the spot but the didn't able to solve my problem. They promise me to call back by their senior but they haven't call me back.
          +1 photos
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            S
            shreyansh sharan
            from Ludhiana, Punjab
            Feb 5, 2019
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            Address: 560100

            I deposited 5000 rs to sbi upi id the money is deducted from the bank but the reciever hasn't recieved it yet.
            Checked with the bank they cannot help as it is a third party app.
            I deposited the amount on 2 feb.
            Tried to call the phonepe support, no help there as well, actually no one picked the call.
            This never happend to me while using other app, bjt in complain i can found way too many similar kind of complaints.

            Please resolve this as the user require the amount urgently.
            PhonePe customer support has been notified about the posted complaint.
            View replies
            My Cousin's son deativated my Phone Pe wallet by mistake. PhonePe not given any option to reactivate it again. I am losing my cash back received from transactions. And also they are not giving option for deleting the account. This is too bad...
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              A
              Ashok Hallur
              from Bengaluru, Karnataka
              Feb 5, 2019
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              Address: Bangalore, Karnataka, 560078

              2 days back i have transferred rs.25000/- to [protected] sbi bank a/c, bangalore j p nagar branch transaction also successful. But till not credited to the receiver account. Contacted customer support of phone pe and raised ticket no 40140286. When i contacted them they said check with sbi bank. And i have contacted sbi branch they are telling since its 3rd party app they will be not having any details details should be phonepe transaction no p1902021915048699664744. But issue is till pending. Kindly look into the issue
              PhonePe customer support has been notified about the posted complaint.
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                M
                Murali bmk
                from Thiruvananthapuram, Kerala
                Feb 5, 2019
                Resolved
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                Resolved

                On 2nd february 2019 one of my friend send me 36500 using phonepe.. On that day it shows that the transaction is pending but on 5th february i got a message from phonepe that i was received the amount from xxxx. But the amount is not credited to my account... The amount is very urgent for me... For hospitalization... Please help me the tid is. "p1902021847559063846513"... Please help me to get my money
                +2 photos
                Feb 5, 2019
                Complaint marked as Resolved 
                Amount credited to my account... Thank-you
                PhonePe customer support has been notified about the posted complaint.
                Feb 05, 2019
                Updated by Murali bmk                 Amount credited to my account
                Feb 05, 2019
                Updated by Murali bmk                 My problem solved thank you
                View replies
                Hai..I have transferred RS.555 to my friend.. the amount has deducted in my account but not credited to the receiver. Please look into this issue.

                Thanks & ragards
                Your faithfully..
                Customer

                transaction successful but amount not credited - Comment #3343286 - Image #0
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                  P
                  pdvprasad123
                  from Nellore, Andhra Pradesh
                  Feb 4, 2019
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                  Address: Hyderabad, Andhra Pradesh, 500072

                  Dear sbi team,

                  I sent amount rs 2500 with transaction id: to transfer upi/dr/[protected]/arunaku/sbin/[protected]/payme, to account no [protected]. (Ref/cheque no. Transfer to[protected].
                  The amount credited and reversed (Ref: to transfer upi/rev/[protected] from his account immediately. But the amount rs 2500 was neither returned to my account nor to receiver account.
                  Attached screen shot of the receiver account regarding reversal of money.
                  I checked with both sbi & phone pey representatives. But no response. It was almost 8 days completed.
                  Please confirm whether i will get my money back or not.

                  My bank details :
                  Sbi account number [protected]
                  Mobile number is [protected].

                  Receiver account details
                  My sbi account number is [protected] and
                  Mobile number is [protected]

                  Please check & do the needfull to return the money.

                  Thanks & regards,
                  P durga veera prasad
                  PhonePe customer support has been notified about the posted complaint.
                  View replies
                  Sir I send a amount 10900 rs in account of SBI by using phone pe

                  Detail given by phone or
                  Utr[protected]
                  Transaction id-P1901280053441868877840

                  Receiver detail
                  Sahil kumar
                  Acc no [protected]
                  IFSC sbin0032283
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                    S
                    Santoshshan78
                    from Burla, Odisha
                    Feb 4, 2019
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                    Address: Sundargarh, Odisha, 769014

                    Dear phone pe,

                    My self santosh satapathy.

                    On 24th january 2019, i paid my electricity bill (Rs. 788) for the month of december 2018 with the help of phonepe before date. But still it is not showing in wesco account (Biller). Already amount deduct from my account. Please help me and solve my problem as soon as possible.

                    Trans. Id - n1901241504097243673933
                    Bbps trans. Id - bd[protected]
                    Biller-wesco
                    Ticket no[protected]

                    Santosh satapathy
                    +2 photos
                    PhonePe customer support has been notified about the posted complaint.
                    View replies
                    Transaction on january 7th of Rs.6205 was failed and amount debited but did not refund
                    Transaction id P1901071302532224601996
                    UTR:[protected]

                    deduction from my account. but bill not received - Comment #3341906 - Image #0
                    deduction from my account. but bill not received - Comment #3341906 - Image #1
                    Reply
                    Transaction details. . .. ... IDP1901231500313562053778. Amount Rs5000. Ticket id#38521385, above information is my debited amount, but not credited so pls rectify my problem
                    Reply
                    I have transferred an amount of Rs. 40000 in the evening of 2nd Feb, the transaction got failed and the amount got deducted from my account.
                    so how much time will it take to refund the amount back to my account.

                    deduction from my account. but bill not received - Comment #3343277 - Image #0
                    Reply
                    I want my money back

                    deduction from my account. but bill not received - Comment #3343280 - Image #0
                    deduction from my account. but bill not received - Comment #3343280 - Image #1
                    Reply
                    My account with phonepe application... Today 16407/-rs for transactions no. ICI40ff5a7f[protected]ed34e00da6075f5 my phonepe no..[protected] please refund my money... Cheater no is [protected]

                    deduction from my account. but bill not received - Comment #3343318 - Image #0
                    Reply
                    Do no set BHIM UPI pin

                    deduction from my account. but bill not received - Comment #3343322 - Image #0
                    deduction from my account. but bill not received - Comment #3343322 - Image #1
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                      A
                      Amlanz
                      from Burla, Odisha
                      Feb 4, 2019
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                      money deducted from my bank account

                      I was sending money through your app. Money is deducted from my account but receiver does not get the money... It shows transaction pending in phone pay app... I waited 4 days.. I urgently need money for personal purpose. Please look through it... Several times i called customer support... But problem didn't resolved... Transaction idp1901311138476260808492...
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                      S
                      sumanta78
                      from Bhubaneshwar, Odisha
                      Feb 4, 2019
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                      Address: Cuttack, Odisha, 754021
                      Website: na

                      Dear phone pay,

                      I am sumanta kumar nayak, i am disgusted as i write this, note to you about the miserable experience i am using your apps to money transfer on 31st jan 2019 but still now money not credited to the receiver i am suffering last 4 days, again and again your cc agent given me time and call disconnected my call when i wants to talk with your sr supervisor.
                      Transaction it: p1901311056582052186117
                      Rtn: [protected]
                      PhonePe customer support has been notified about the posted complaint.
                      View replies
                      Yesterday i transferred amount of 24500, the amount was deducted from my account. but didn't received at recipient account.
                      it was an important transaction please do the needful as soon as possible

                      transfer issue - Comment #3341179 - Image #0
                      Reply
                      Dear sir

                      My Transaction amount is not added in my account
                      Please request added to amount in my account
                      My phone pay registered mobile no.
                      [protected]
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                        S
                        Sridhar yadlapalli
                        from Hyderabad, Telangana
                        Feb 3, 2019
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                        Address: Hyderabad, Andhra Pradesh, 500044

                        I want to register a complaint as i did a transaction of rs. 10000/- from bank of my Axis Account to state bank of india account ([protected]) through phonepe on 7th January (Transaction id-P1901240923393832134616.
                        Utr[protected].
                        After the transaction the money credited to sbi account and after a few minutes that rs. 10000/- auto debited from sbi account with showing a description
                        "to transfer UPI/REV/[protected] TRANSFER TO[protected][protected]"
                        But that money neither credited to Axis Bank account nor to the state bank of india account.
                        PhonePe customer support has been notified about the posted complaint.
                        Feb 03, 2019
                        Updated by Sridhar yadlapalli                         sorry not on jan 7th ..it was done on jan 24th
                        View replies
                        T2107101343433413341642 Tran I'd plz refund by mistake it gone mobile no [protected]
                        Time 1.43 pm
                        Date 10/ 07/2021

                        phone pe transaction reversal after credit - Comment #3858000 - Image #0
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                          S
                          Srinivasulu Bootham
                          from Hyderabad, Telangana
                          Feb 3, 2019
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                          Address: Rangareddy, Andhra Pradesh, 500070

                          I attempted to transfer rs. 10000 on 20.01.2019 from phone pe app, amount deducted from sender's account, but neither credited in the receiver account nor returned to sender. I already rise the complaint with phone pe but issue didnot resolve.
                          Hence, i request your kind self to look into the matter and resolve the issue as early as possible.
                          +2 photos
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                            Z
                            Zaberi kcm
                            from Madhipura, Bihar
                            Feb 3, 2019
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                            I have recharged my dishtv using my phonepe app my balance of ₹299 get deducted but dish tv doesn't recharge. I want my money back.. Plzz. The service of dishtv is also very very poor, complaint number is out of service and saying the dialed number is wrong, why these people are giving service if they don't want to work for the customers. I will recharge by using google pay, i only want my money back plz give it to me...
                            PhonePe customer support has been notified about the posted complaint.
                            View replies
                            I transfered an amount of 5k Indian rupees to my wife account on[protected] but amount deducted from my account was credited to my wife's account my reference number is P1902022034336469839343. Hence it was requested to refund the amount earlier as possible since we have more beliefs in your application hence we have chosen you
                            Reply
                            Yesterday i transferred amount of 24500, the amount was deducted from my account. but didn't received at recipient account.
                            it was an important transaction please do the needful as soon as possible
                            Reply
                            Transaction successful but amount is not credited to the receiver account
                            Receiver number ([protected])
                            This not only one person problem many of the register phonepe account are facing the same problem.
                            Please solve the problem
                            Phonepe is the trusted one
                            I never think the problem appears like this
                            Thank you sir
                            Please solve the problem
                            Reply
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                              S
                              shah Himanshu
                              from Pune, Maharashtra
                              Feb 2, 2019
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                              Address: 380015

                              Today i use phone pe app it's great experience
                              By mistake i deleted my wallet account
                              I call customer care he says your account is deactivated and not activeted by any conduction he says everything are in terms and conditions
                              Very poor service
                              Phone pe service is very bad
                              My bad luck i use this app
                              Your service is very poor
                              Pls increase your service
                              PhonePe customer support has been notified about the posted complaint.
                              View replies
                              My customer giving me a amount for a product but
                              Paymnt not credit in my bank account

                              deactivated wallet plz active for wallet - Comment #3341373 - Image #0
                              Reply
                              Sir,
                              i have done transaction of rs 5006 to my brother my money deducted but not received by receiver pls refund my money immediately

                              deactivated wallet plz active for wallet - Comment #3341404 - Image #0
                              Reply
                              I have made a transaction worth rs 8000 on 20jan . it shows successfull and amount is debited but it is not credited to the receiver. I am a soldier. Rs 8000 amout takes more value in my life I want solution immediately please...
                              My name is Amit jangra
                              Mob no registered on phonepey. [protected]

                              deactivated wallet plz active for wallet - Comment #3341475 - Image #0
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                                R
                                RI MO
                                from Kolkata, West Bengal
                                Feb 1, 2019
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                                Address: Kolkata, West Bengal, 700033

                                I was doing a bill payment the amount is 2530 thanthe
                                Transtion is not successful and they dont get my money back after cancel transactions... They said yur money will be refund 7-9 days... And they dont get to pay any extra charges for this late money refunding they if they are investing my money they are buisness but i have not give any profit they also keep there buisness high and they do create problems customer... This this a crime becoz no body hv nonright to investing any one money for self buisness and this same matter was happend last time also... Plzz do something i hv in trouble...
                                +1 photos
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                                  D
                                  diego marodona
                                  from Hyderabad, Telangana
                                  Feb 1, 2019
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                                  Address: 533003
                                  Website: phonepe

                                  We have did 2 transcations on 26 january 2019 in phonepe account to varun motors each one transaction cost 10000 rupees and he didn't get the money and i lost twenty thousand in my accouunt. Transaction id :p1901261936277202356889 and another one id:p1901261938515357233689. And please check it faster if not i am going to take serious action over it and please this is my kind request and my phone number is [protected]
                                  +4 photos
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                                    D
                                    Dasari Satish
                                    from Rajahmundry, Andhra Pradesh
                                    Feb 1, 2019
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                                    Address: East Godavari, Andhra Pradesh, 533401

                                    Dear sir please request amount dedication two times as per details below
                                    1) date 30 jan2019
                                    By transferupi/cr/[protected]/junnubh/andb/[protected]/hai-transferfrom reference number[protected] amoumt rs.110.00
                                    2) date 30 jan 2019
                                    To transferupi/dr/[protected]/junnubh/andb/[protected]/payme-transfer to
                                    Reference number[protected]
                                    Amount rs.110.00
                                    3) date 30 jan 2019
                                    To transferupi/
                                    Rev/[protected]
                                    Transfer to
                                    Reference numbr[protected] amount rs.110
                                    Phonepe number -[protected]
                                    +1 photos
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                                      J
                                      Jayadev Pradhan
                                      from Mumbai, Maharashtra
                                      Feb 1, 2019
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                                      Subject : a/c no (Protected)
                                      Ifsc :
                                      Ref : transaction id : p1901202040019369943256
                                      Utr :[protected]
                                      Sir,
                                      I have the above mentioned account with your branch. I would like to inform you that, on 20th january, 2019 i did an upi transaction (Transfer) of rs.2800/- by using phonepe platform from my said account to another account. But the transaction failed hence i got an instant message if any amount has been deducted from your account the same will be credited within 4 to 5 days. But it is almost 12 days gone, i am sorry to say till date the amount hasn't been credited to my account. While making calls to phonepe customer care they are replying your bank has credited the amount in your respective account. But the same hasn't credited to my account as on date. So kindly look into the matter seriously and resolve my problem as soon as possible.
                                      Thanking you
                                      Jayadev pradhan

                                      1st february, 2019
                                      PhonePe customer support has been notified about the posted complaint.
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