Claimed

PhonePe Complaints & Reviews

www.phonepe.com

1

Updated: Sep 28, 2026

Complaints 3498

Resolved

262

Unresolved

3236

Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to PhonePe

Having problems with PhonePe?

File a complaint and get it resolved by PhonePe customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PhonePe

PhonePe reviews & complaints page 133

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Dear team
I sent ₹48000 from my sbi account wrong account. But transaction failed. Amount deducted from account. I wait for 2 days. But not resolved. Ialready complained. Plz solve my problem and refund my account sbi account number [protected]
My phone pay registered no.=[protected]
Registered email=[protected]@gmail.com
Name=v. Sivakoteswarareddy
Amount=₹48000
Transaction date=[protected]
Transaction id =p1902101350041912637758
Ticket id=41780903
Sbi, a/c no=[protected]
Plz solve my problem. I attached with phone pae transaction image

PhonePe customer support has been notified about the posted complaint.

View replies

G

Gangu Kobri

from Phaltan, Maharashtra

Feb 12, 2019

Transaction failed

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 400701

I sent 5000 in my bank account but is not credited i wait 2 days but is not solved i already complained with phonepe but do not solve my problem pls solved my problem
My phonepe registered number:[protected]
Registered email:jay. [protected]@gmail.com
Name: sameer chavan
Amount :5000
Sent bank name: corporation bank
Account number:[protected]
Utr number:[protected]
Transaction date:11.02.2019
Transaction time:11:06pm
Pls solve my problem
I attached with phonepe transaction image

PhonePe customer support has been notified about the posted complaint.

View replies

P

Pooja rajak

from Jaipur, Rajasthan

Feb 12, 2019

My money is not transfer indain bank to SBI bank and money dedect my account and successfully massage. So please solve my problem fast and transfer my money my account. ... ...and plz give me reply my money transfer problem and solve... Thank you

D

Dnyaneshwar sontakke

from Pune, Maharashtra

Feb 13, 2019

Mony send but not received please solve my problem
I will complaint to police station for this problem

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Chandigarh, Punjab

Dear Sir/ma'am

I have made payment of Rs. 7, 500/- to Mr. Sukhjinder Singh in Union Bank Of India ON FRIDAY, 08.02.2019 using phone pay mobile application . The transaction Id is P1902081813450737266291. The payment amount has been deducted from my account but the same has not been credited to the transfree's account till now.

Please Check and refund the amount asap.

PhonePe customer support has been notified about the posted complaint.

Feb 12, 2019

Updated by neetika shekhawat Sorry the payment amount was Rs. 7, 000/- only.
The screen shot of the same is attached herewith for your reference.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ernakulam, Kerala, 682025

I topped up my phone pe wallet with an amount of rupees 5000/-, i submitted my documents for kyc and the status is shown as approved.

When i try to withdraw or use the amount in my wallet the request reverts to completion of kyc.
I tried to do kyc again, but the app says that they have temporarily stopped kyc service.

I called up customer care regarding this and they are not able to help me get my money back.

My wallet has become unusable for anything other than swiggy.

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 641025

It's urgent to send money but the app says 2to3 days to resolve problem. Then y do we use this app. Ticket id: #41953205my ticket i'd is given above is given by app.. My transaction i'd is p1902112107082815940619.. So kindly take action immediately or refund the amount so that i can give it back using some other app better than this phonepe... Which is better..

PhonePe customer support has been notified about the posted complaint.

View replies

P

[email protected]

from Mumbai, Maharashtra

Feb 12, 2019

Hello sir,

I am Surekha Tipe. phone number is [protected].Amount deducted from my account Rs.1000/-.But money not credited to third party.
I have already register a complaint at phonepe team with ticket number 40397746. But they can't solve the matter and the matter is as it was before.

Kindly help me to get my money back.

S

Sushmita Bhandari

from Patrasaer, West Bengal

Feb 12, 2019

The amount is deducted from my account but didn't get recharge I have done that yesterday I'm continuously asking on view ticket but no one is replying there what to do now?

I

ImtheVulcan

from Sivagiri, Tamil Nadu

Feb 12, 2019

The ticket was booked by me on 11 Feb on 18:29 and it failed.I tried for the second time and it was succesfull second time but after some time the same amount was deducted from the bank account for the first transaction which was failed.please help soon

S

Sneha3990

from Ahmedabad, Gujarat

Feb 12, 2019

I have an issue with my payment transfer...phone or customer cares are not giving an ear to this...they are not receiving calls.Even tickets are generated and auto answers are sent..what this disgusting.I will not recommend this to anyone.

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Actually i made a transaction on 1st feb 2019 to book irctc tickets through phone pe when i am doing that it showed as a failed transaction but my account was debited and tickets are not booked. I have waited for 10 days till now the amount was not credited to my account.. I request you to look in to the issue as soon as possible. I did 3 times in order to book tickets the first two times amount was not debited but third time amount was debited and transaction was not succesfull. Plz look into my issue

PhonePe customer support has been notified about the posted complaint.

View replies

N

nagendra kandukuru

from Hyderabad, Telangana

Feb 11, 2019

I have sent money to 2 persons through phonepe upi but the amount had been debited from my account but also it is showing as transaction is pending ! One day already completed when will my money get into my account?

F

FC Aman

from Pandharpur, Maharashtra

Feb 11, 2019

I was order one item from flipkart.. I used payment mood of phone pee.. During that.. Transaction is failed but amount of 786 was debited from my bank account.. Please help me.. Resolve my problem.. Hopeful you will help me..

V

Vvenkatesh Venkatesh

from Bengaluru, Karnataka

Feb 11, 2019

I have send 4000 to other phonepay customer but amount has been deducted in my account but it is not received by receiver

P1902051204597704516556

G

Gudday Gadade

from Mumbai, Maharashtra

Feb 12, 2019

This is the worst app that i used so far.

A

[email protected]

from Hyderabad, Telangana

Feb 12, 2019

I have done done my recharge of Airtel 199.money deducted but received the plan..even after booking a complaint there was no response...so I will wait for few more days and I will file a complaint in E-CONSUMERS COURT in Hyderabad against Phonepe...then they will need to pay me thousands of rupees..

Helpful

Found this helpful?

5 Comments

Post your Comment

Comment Guidelines

2 fer 2019 ko mai phonepe no[protected] ko 1000 rupya transfer kar raha tha kharab network ki vajah se mere account se rupe kut gaye aur vah beneficiary ke account me bhi nahi gaya aur na hi bapas mere account me aaya is samband me mai phone pe customer care se sampark kiya to unhone kaha bank aapki madad karega phir bank me sampark kiya to be meri madad nahi kar rahe is samasya ko dekhate hue iska samadhan kare aur mere kate rupe ko mere account me bapas karne ki kirpa kare

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110006

I make a payment for hotel but they didnt recive money thenthey cancel my booking
I suffered because of phonepe
The third party customer support is useless and phonepe also too they said your money will ne bach in t days bit still dont now they are saying now you to wait again 5 days executive are fraud they dont knoe anything they are just misguide they just doing there target for the call thats it they dont worry about call quality or fake commitment and phonepe is also same customer is suffering but they are just maku fool dont use phonepe they are fraud cheater and i have all the proof calls msgs customer support revert on my mail and everything about the system how bpo runs never use phonepe

PhonePe customer support has been notified about the posted complaint.

View replies

S

SÜ DHÄR SÄN

from Tiruvannamalai, Tamil Nadu

Feb 12, 2019

My amount RS:449 recharge but not recharge amount not recharge

S

sindhuBhogi

from Chennai, Tamil Nadu

Feb 12, 2019

On 4-Feb-2019 I booked tickets in IRCTC from Phone pay .Transaction ID:c1902041148194556606252. Amount is deducted and it is showing transaction successful.But in IRCTC tickets got cancelled.I didnt get my money back.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

My phonepe wallet was automatically debits and the amount will goes to jio. This was repeatedly done three times. First time i lost 19 rupees at that time my phonepe registered mobile number not verified, in second time also same issue and debited 19 rupees and amount will goes to jio again, at third time my wallet was debited 149 rupees without my interaction and credit in jio once again.

PhonePe customer support has been notified about the posted complaint.

View replies

P

Peasants sahu

from Bengaluru, Karnataka

Feb 11, 2019

We send other account money.but they don't found money but my account money direction

S

Shishupal Kumawat

from Udaipur, Rajasthan

Feb 11, 2019

I am recharge artel sim, recharge is not done, not completed, recharge status not completed

Helpful

3 other people found this review helpful

3 found this helpful

2 Comments

Post your Comment

Comment Guidelines

Phonepe â payment failed, but amount debited from bank account
On feb 3, 2019
Amount 1000.0 rupees debited from my sbi savings account, but transaction failed on phone pe upi application on 3rd feb 2019. Refund to my bank sbi savings account is still not received.
Please check and initiate refund to my bank account
Feb 3, 2019
Amount 1000.0 rupees debited from my sbi savings account, but transaction failed on phone pe upi application on 3rd feb 2019. Refund to my bank sbi savings account is still not received.
Please check and initiate refund to my bank account   replace all

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600056

Recharged for dth amount get deducted but the bill not payed and no response.. Even called customer care support or messages no response from phonepe. They didn't treating customers in a proper way still i didn't get my money back its rs. 290/-.. I need it immediately back or do the recharge.. Now i hate online transactions badly.. Very worst case..

PhonePe customer support has been notified about the posted complaint.

View replies

N

nilachal mishra

from Bargarh, Odisha

Feb 11, 2019

Sir, my amount rs. 145 has been debited from my sbi account but order is not confirmed yet. Trancation I'd. P1902090735099259157530 and paid to [protected]@icici. Please help how can my order will be confirmed. Thanks.

nilachal mishra's reply, Feb 9, 2019

Sir, The amount Rs. 145 debited from sbi but order is not confirmed. I ordered two books from www. rkmpune. org. But that order is not confirmed yet. So please help me. Thanks.

nilachal mishra's reply, Feb 9, 2019

Please help how can my order will be confirmed otherwise I Will not use phone pe till my death. 145 is not a matter but your service and important in market is a matter of success. So please help me on this regard

L

lahari naidu

from Hosur, Tamil Nadu

Feb 11, 2019

I have paid my electricity bill through phone pe on 8th Feb 2019.The transaction was not successful payment pending, but my money Rs.2605 was detected.Please find what is the issue and fix it immediately.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: East Sikkim, Sikkim

I have transferred 2500 two times from phonepe sbi account to union bank at 2 feb 2019 but the receiver had not received till now i had made a call to phone pe customer care also but they are saying it its not their fault we trust phone pe thats y we use it but they are not helping us i went to ask union bank of india also but its third party app so they cant help me through it plz return my money phone pe dont have poor people money

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400004

I've made a transaction on phone pe app using my ubi upi on[protected] for an amount of rupees 25000. The amount was deducted from my ubi account but the transaction got failed. I've been told by phone pe that the amount will be refunded back within 1-3 working days but that didn't happen. When i contacted phonepe back they are saying that they can't do anything about this and telling me to contact the bank. They flipped their words in no time. Please take necessary action and help me get back my money. Thank you... Its my req please help me

PhonePe customer support has been notified about the posted complaint.

Feb 12, 2019

Updated by Pratiksha Phadatare Dear sir

I have given transfer to other account the person has not received the money. But the amount has been detected from my account. Its my request please help me as soon as possible.
Cont:-[protected]
Pratiksha phadtare..

I request not to use phonepe app. It's is b* app. Irresponsible company. It's of fraud app. It's my request to refund the amount as soon as possible please.. Otherwise i will go to the court

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500087

I, m. Madhusudhan, account holder in state bank of hyderabad, gruhakalpa branch, nampally, hyderabad with an account number:[protected]. On 21.01.2019, i have transferred an amount of rs. 2500/- to mr. B. Bhanu chandar goud, an account holder of axis bank with an account number:[protected] through phonepe mobile app. But, as shown in my bank statement (Attached to this mail) the said amount debited twice from my account. Then, i requested to the receiver to check his bank statement (Attached to this mail) know whether the above amount credited to his account twice or not it. As seen from his bank statement it is observed that he has got only 2, 500/-.

Therefore i request you kindly to check the details and refund the disputed amount to my account for which i will be grateful to you

Yours faithfully,
M. Madhusudhan
Mobile no. [protected].

PhonePe customer support has been notified about the posted complaint.

Feb 09, 2019

Updated by MMadhusudhanCF about the above issue I have given complaint to PhonePe Customer Support through it's Official e-mail ([protected]@phonepe.com), but so far no any reply or resolved my issue. the copy of the e-mail appended to this complaint. Kindly resolve my issue please.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Amount 17, 950 rupees debited from my sbi savings account, but transaction failed on phone pe upi application on 6th feb 2019. Refund to my bank sbi savings account is still not received.
Please check and initiate refund to my bank account

Details of transaction with reference no below :

To transfer
Upi/dr/[protected]/techproc/icic/[protected]@icici/marga

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello sir, iam satheesh kumar mudineni. Rout with state bank of india ac number ([protected]) town brach anantapur. Through phonepe app i have recived an amount of 19, 500 ( (Transaction id - upi/cr/[protected].) on 02/02/19 from my fathers sbi account ([protected]) ( (Transaction id - upi/dr/[protected]. After the transaction the money credited to my sbi account and after a few minutes that rs. 19, 500/- auto debited from my account with showing a description "to transfer upi/rev/[protected]. But the amount is not refunded to any of the accounts. I have already register a complaint at phonepe team with ticket number 40476467. But they can't solve the matter.

Kindly help me to get my money back.

Feb 15, 2019

Complaint marked as Resolved

mony Recived

PhonePe customer support has been notified about the posted complaint.

View replies

R

Roshan99399

from Husainabad, Jharkhand

Feb 8, 2019

Amount debit my account and transaction successful but not credit beneficiary account no- [protected] State Bank Of India Date- 02 Feb 2019

A

ajaysaini1234

from Baraut, Uttar Pradesh

Feb 8, 2019

On 4 February i sent Rs 400 through upi phone pe transaction was failed from Phonepe. money deducted in my account plz refund my money a/c [protected]

Helpful

1 other people found this review helpful

1 found this helpful

2 Comments

Post your Comment

Comment Guidelines

Address: Vizianagaram, Andhra Pradesh, 535002

I've made a transaction on phone pe app using my sbi upi on[protected] for an amount of rupees 11, 770. The amount was deducted from my sbi account but the transaction got failed. I've been told by phone pe that the amount will be refunded back within 3-5 working days but that didn't happen. When i contacted phonepe back they are saying that they can't do anything about this and telling me to contact the bank. They flipped their words in no time. Please take necessary action and help me get back my money. Thank you.

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My friend transferred - 1500/- and 200/- from app phonepe using upi to sbi bank a/c. Amount debited from their indusind bank a/c but amount not credited to my a/c. We already contacted with our bankers they told us we are not responsible because its third party app please try to contact phonepe customer care but phonepe customer care is not responding we raised tickets also but no response from them. Please kindly help regarding this issue as soon as possible.
Here are the details,

For 1500/-
P1902050853544857968288

Utr:[protected]

For 200/-
P1902050852296659294092

Utr:[protected]

PhonePe customer support has been notified about the posted complaint.

View replies

A

Arya2079

from Kolkata, West Bengal

Feb 8, 2019

Hi...there is an offer that a cashback of Rs. 75/- can be availed on jio recharge over Rs. 149/-.
I have made two recharges to jio via phonepe over amt 300/- but no cach back is given, and not the ticket complian helps...
Pictures on offer and concerned transactions are attached below.please resolve.
Contact no.[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Using upi, i have sent 13000 through phonepe on 2nd feb, 2019, the amount got directly deducted from my account, but did not get credited to the receivers account. I raised a complaint in the help section of phonepe and got an email from phonepe on 6th feb that the transaction was successfull. But the amount is still not credited to the receivers account. Why the service is so bad? And the worst, they told me we confirmed that receiver bank credited payment in your account and then yesterday they told that receiver bank taking to confirm your payment. Worst service i ever seen. Totally disappointed.

PhonePe customer support has been notified about the posted complaint.

View replies

A

amarendra kumarsahoo

from Burla, Odisha

Feb 8, 2019

In phone pay account I have paid 6700/- rupees...but that money don't receive at receiver's account...and phone have shown the transaction failed..but this amount have already debited in my account...I have tried somany complain on phone pay help line number...but phone pay can't respond...and don't refund my money...

amarendra kumarsahoo's reply, Feb 6, 2019

8327718554 is my phone pay no

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gopalganj, Bihar, 841405

Sir,
I have transfer 20, 000 rs from bank of baroda to sbi account on 5/02/19 via transenction id p1902051025259217922125 at10:25am. Amount has been debited from bank of baroda account but not credited into sbi account.
I have got information on 7th feb suceesful transection at appx 11am but when i havecheck ministatment of sbi account at 7pm evening on 7th feb ammount not credited in sbi account.

Please resolve issue on priortiy so, that i could use this money on time to avoid any big losses due to this.

My ticket id is[protected].

Thanks and regards
Manish mani raj

PhonePe customer support has been notified about the posted complaint.

Feb 08, 2019

Updated by Manish Mani raj May i know when this problem will be resolve????????????

View replies

V

Virat Fan Narine

from Ongole, Andhra Pradesh

Feb 8, 2019

Money debited my account but not credited to receiver account 7 days completed

S

Sandy Blessan

from Hyderabad, Telangana

Feb 8, 2019

My money from the account is upi reversed
And not credited to the account
From phonepe
[protected]@ybl

K

kishore Bandanadam

from Hyderabad, Telangana

Feb 8, 2019

I transferred money from HDFC account to SBI. Phone pe status is showing as transaction complete but I didn't receive money in my SBI account. Please take some action that my money gets reverted or transferred. Transaction of 20000 rupees. Transaction number is : P1902021900031550062756 . Please find the relevant screen shots.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines