PhonePe Complaints & Reviews

Subject : a/c no (Protected)
Ifsc :
Ref : transaction id : p1901202040019369943256
Utr :[protected]
Sir,
I have the above mentioned account with your branch. I would like to inform you that, on 20th january, 2019 i did an upi transaction (Transfer) of rs.2800/- by using phonepe platform from my said account to another account. But the transaction failed hence i got an instant message if any amount has been deducted from your account the same will be credited within 4 to 5 days. But it is almost 12 days gone, i am sorry to say till date the amount hasn't been credited to my account. While making calls to phonepe customer care they are replying your bank has credited the amount in your respective account. But the same hasn't credited to my account as on date. So kindly look into the matter seriously and resolve my problem as soon as possible.
Thanking you
Jayadev pradhan

1st february, 2019

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Address: New Delhi, Delhi, 110044

My phonepe number:[protected],
I have made a payment of 1000/- on jan 20th morning of transaction id 'p1901200946536512228428', i have money debited and shows transaction is success but receiver didnt get money and notification also.

I have asked phonepe through emails and calls they are saying please wait 24hrs it will be resolved. They are saying like this since jan 21.

They are not resolving my problem.
Please solve my problem fastly,
Either transfer money to receiver or refund to me, do any of one fastly.

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Feb 03, 2019

Updated by Nagsai till now they didnt resolve my issue, i have an use of that money.it is 1000/- not 10/-
please resolve fastly.

Feb 04, 2019

Updated by Nagsai Now they told phonepe didnt get 1000/- and please raise charge back request at your bank then they will credit 1000/-.
from past 13 days they are saying we have transferred money to receiver and wait for 2 days we will confirm receiver bank.

why they are saying like that, they dont have clarity on transaction ...

please resolve my issue fastly.
for that i dont do any transactions from jan20.i need that 1000 and ...

Feb 07, 2019

Updated by Nagsai I have contacted my bank they are saying money is credited to phonepe,
but phonepe is saying we didnt receive, please refund my money fastt, it is 1000/- you are taking so many days still i dont have any response from phonepe

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I had done a transection from paytm to sbi acc of 22, 100/- rupess at 9.30 p.m. 26 January 2019, then transection was pending, after 2days 29 Jan transection successful, but still not credited to my account. My name is Sujan DHAOYA, my ph pe no is [protected]. Transection UTR NO[protected]. Ph pe customer care says transection successful and contact bank and bank says there have no information about this transection. Payment customer care says money is deducted from my paytm account. Please solve my problem.

+2 photos

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Address: 342001

I transfer 5000 rs on[protected] via phonepe, debited from my account and the showed me transaction was successful but receiver till now has not received money and not refund my account, please resolve my problem
Mob no. [protected]
Utr[protected]
Transaction id:- p1901232228277709304600

Please refund my money

+1 photos

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K

Kotresh BM

from Bengaluru, Karnataka

Jan 31, 2019

I have transferred money on 26th Jan 2019
Amount debited from my account but not credited to receiver, still it's showing pending.. they they are replying in msg it's take 7 days..

beneficiary account not credit but debited from my account - Comment #3338792 - Image #0

beneficiary account not credit but debited from my account - Comment #3338792 - Image #1

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N

Ningaraju bp

from Bengaluru, Karnataka

Jan 31, 2019

I sent the amount to account holder [protected] on 23rd 30000 and 30000 on 24th and 30000on 25th but account holder does not receive the amount yet till after 5and 6 days

beneficiary account not credit but debited from my account - Comment #3338823 - Image #0

beneficiary account not credit but debited from my account - Comment #3338823 - Image #1

beneficiary account not credit but debited from my account - Comment #3338823 - Image #2

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L

Lourdhurani

from Madurai, Tamil Nadu

Jan 31, 2019

07/01/2019 fund transfer to my friend kathiravan SBI account. But Amount debited successful in 07/01/2019 my IOB account. But not credited in transferee's SBI account. Please solve and repay my transfer amount ₹.1000/-.

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Address: 500055

Phonepe — money auto debited from the account after receiving from the receiver
Sa sai dinesh doppalapudi on jan 28, 2019
Sir/madam

I am b vinay kumar, having a phonepe account

On 23rd of this month i. E on[protected] my friend has sent me an amount of rs:5, 100 via phone pe flatform
(Transaction p1901231732400567333523)
Initially money was credited to my bank account but later the same amount was debited from his account, and not added to my account
And in the bank statement it was printed as (To transfer-upi/rev/[protected]

I was worried about the missing money, so please fix the issue at the earliest...

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Address: Bargarh, Odisha, 768028

Hello sir,
I am amit kumar dash with state bank of india account number [protected] at bargarh, odisha branch.
I want to register a complaint as we did a transaction of rs. 5000/- from my friends state bank of india, khetrajpur branch account to my state bank of india account ([protected]) through phonepe on 25th january (Transaction id-p1901250931430888877613
Utr[protected].
After the transaction the money credited to my sbi account and after a few minutes that rs. 5000/- auto debited from my account with showing a description
"to transfer upi/rev/[protected]"
But that money neither credited to my friends state bank of india account nor to the state bank of india account.

I have already register a complaint at phonepe team with ticket number 39399808. But they can't solve the matter and the matter is as it was before.

Kindly help me to get my money back.

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Address: Puri, Odisha, 752017

Hello sir,
I am Biswajeet ranajit with axis account number [protected] at jharsuguda, odisha branch.
I want to register a complaint as i did a transaction of rs. 2930/- from my asix account to my state bank of india account ([protected]) through phonepe on 30th January (Transaction ID-P1901300854054528502375.
Utr[protected].
After the transaction the money credited to my sbi account and after a few minutes that rs. 2930/- auto debited from my account with showing a description
"to transfer upi/rev/[protected]"
But that money neither credited to my asix account nor to the state bank of india account.

I have already register a complaint at phonepe team. But they can't solve the matter and the matter is as it was before.

Kindly help me to get my money back

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Address: Bhavnagar, Gujarat, 364001

I am not able to withdrawal my balance from wallet as my full kyc not completed. Now i am ready to do my full kyc but u guys are not able to do full kyc due to that i am not able to withdrawal. Why should i face financial loss and problems due to your company problem of full lucky not happening now a days.. Kindly resolve the issue as soon as possible.. Or i will do some miracle to rbi for my funds..

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Address: Puri, Odisha, 752017

30 january mr Biswajeet ranajit, a/c no[protected] transferred rs 2930 in my account through phone pay app.mob No-[protected]. It was successful and credited to my account, then after sometimes it was debbited immediately showing upi/rev in statement and it was not credited to his account. And on connecting to customer care sbi they told to contact to upi service provider through which the transfer made and on connecting phone pay customer...

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Address: Jaunpur, Uttar Pradesh, 222001

I have done two transaction from my bandhan bank account no [protected] of 3600 each on 7 jan 2019, my bank account was debited but beneficiary account is not credited till date, i first complaint at my bank, after an enquiry they told me that the transaction was settled from threir side and the amount was paid to phonepe, but phonepe has not been credited my account till date

Kindly look into this matter on urgent basis

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Address: Bangalore, Karnataka, 751015

I had made payment of house rent through upi app (Phonepe). The amount is deducted from my sbi bank account and transaction successful receipt is generated, but payment not get the receiver. After that i raised complain to phonepe via. App and also by phone call. They always tell me for wait for so more time and more than 23 days lapsed but they are not resolving the problem.
The details of transaction is as below:

Date & time of transaction: 07th january 2019 (01:48 pm)
Bank account: sbi saving account
Utr no:[protected]
Txn. Id: p[protected]

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My friend send me 1500/- rs on 26/01/2019. Amount got deducted from her account. But it doesn't got deposited in my sbi bank account. I am receiving a notification showing that i received the money on 30/01/2019 (Two times). When i contacted phonepe customer care, automated voice said that they will call back within hours. But no calls/messages yet. When i called my bank, they are telling me that its with phonepe.

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My friend send me Rs.5000 through phonepe app. Initially it was credited then debited and further not been credited to either of my friend or my account. Now PhonePe shows that Rs.5000 was credited successfully to my account having UTR:[protected]. But the amount is not credited to my account yet. It's been more that 10 hours and still no response from PhonePe team. What is the solution for this?

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Address: 444705

Hello,
I am Gaurav Awandkar, I had send Rs 5000 from my Union Bank of India account by using phone pe app to my brother having bank of Maharashtra account. Transaction I'd : P1901252020550498877195 on dated 25 January 2019 at 08:21 PM.
My brother having bank of Maharashtra account was credited with Rs 5000 but instantly debited for the same. For this transaction Rs. 5000 was debited from my account. As the transaction is still pending and my brother account is dabited for the same the amount Rs 5000 not credited back to my account.
I have contacted to Phone pe customer care with Ticket Id: #38915706 but they said bank take 3 days to confirm transaction. It's now more than 3 days but they could not resolve my issue.
As now we are facing serious financial issues my brother needs money very very urgently. I am helpless please help me to resolve this problem urgently.

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Jan 30, 2019

Updated by Gaurav Awandkar Today, Someone recently called me with no [protected] and he said he is from consumer complaint.
He further said, "I have called you because you have registered a complaint on consumer complaint website. I will refund your money to your account. He asked me my bank name and he send me one message on my registered mobile number and asked me to forward on mobile number [protected]. He said I will refund your money."
But till now I did not got my money. I redialed his number but now the number is out of reach.
What should I do now? Please reply.

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Address: 444705

I have sent Rs. 5000 on date 25 January 2018 at 8.21 PM using phone pe app from my UBI account to my brother. Rs 5000 has been debited from my bank account but Reciever did not received money. Please help!
I have contacted to Phone pe costomer care. First time they told me to wait me for 3 days. So I waited and call them again today. Now they told me to wait for 7 days again. I am suffering lot of financial problems. I need my money instantly.

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Myself Mukesh Kumar, SBI Account Holder, A/c No. [protected].I want to ask you a query which is mentioned below..
I had transferred amount of 31, 300/- through your app (Phonepe) in my brother's account(Canara Bank A/c Holder Name-Raj kumar, A/c No.[protected] on 20/01/2019, but transaction was failed and deducted from my account and the same, not credited in my brother's account too.

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Address: Kanpur, Uttar Pradesh, 209205

Upi transaction failed but money of rs. 2400 was debited from my ubi account. Money yet to be returned to my account. Transaction id:p1901251930201994722751
Transaction ref. Id:[protected] dated 25 january 2019.
I request you to return money of rs. 2400 back to my sbi account immediately since the same was debited under a failure transaction through my bhim upi

PhonePe customer support has been notified about the posted complaint.

Jan 31, 2019

Updated by anoop arya Balance not refund ...

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M

Mahi7727

from Bengaluru, Karnataka

Jan 29, 2019

I have transferred 3300rs to my friend account but still that transection is in pending when the 3300rs amout will credit

upi transaction failed but money was debited from my sbi account - Comment #3336258 - Image #0

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V

Venkat V G Murali Mohan Maddi

from Bengaluru, Karnataka

Jan 29, 2019

PHone Pe id : +91-[protected]
Amount Rs.716
Date : 9th January 2019
For the Electricity bill payment.

Amount was not returned till now.

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M

Madan Neema

from Kotputli, Rajasthan

Jan 29, 2019

N1901221259150295825178 Transition number not electricity bill payment or account rs1354 debit
RS1354 refund urgent

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Address: 575004

I had sent the money from my one account to my other account on the 25th of january 2019 and the transaction was showing pending. The transaction then showed successful after 5 days of waiting that is on the 29th of january 2019 but even after the transaction is showing successful the money is not credited to the account.
Please credit the amount as soon as possible.

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G

ganeshdadhich2536

from Balotra, Rajasthan

Jan 29, 2019

The money was debited from my account but the transaction failed, the money was not credited back Please refund the money back

successful transaction but amount not credited - Comment #3336031 - Image #0

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S

SP Ghumaan

from Adampur, Punjab

Jan 29, 2019

On 20/1/19 at 9:11pm, I tried to pay flipkart through PhonePe. An amount of Rs 8540-was deducted from my account but the transaction failed. Till now I have not received any refund. When contacted to the bank they said that the amount is with the PhonePe

successful transaction but amount not credited - Comment #3336040 - Image #0

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D

deep1105

from Amritsar, Punjab

Jan 29, 2019

Sir I have transferred money from phonepe to another account but not transfer to another account but debited from my account and Upi id is generated which is[protected] and in my account receipt is attached in which it is debited.

successful transaction but amount not credited - Comment #3336182 - Image #0

successful transaction but amount not credited - Comment #3336182 - Image #1

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U

Upputuru Suneel

from Chandur, Telangana

Jan 29, 2019

[protected] in my phone pe account number
phonePe account money transaction pending in before 4 days ago so that amount not credited to the refund amount in my account please help us

successful transaction but amount not credited - Comment #3336231 - Image #0

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S

Saurabh kumar 123

from Durgapur, West Bengal

Jan 29, 2019

I have transfer 20 thousands rupees to another account my money didected but amount is not recieved in reciever account no satisfactory solution provided by phone pay

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M

munnak2529

from Eluru, Andhra Pradesh

Jan 30, 2019

Sir/madam,
my name is m v satyanarayana i am using phonepe app,
in this month january, 7th, 2019, i will send money to my son phonepe but money transfer is failed and money is not refunded to my account and as well as money is not debited to my sons account please check and refunded to my account my phone pe number is [protected]

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On 21/01/2019 I've tried to sent Rs. 3000 from my account to my friends account through the PhonePe App. (My bhim upi Id is [protected]@ybl, my SBI account Number is [protected]) The amount has been deducted from my account but it is not yet received in the beneficiary account.
i have tried to give complaint in my bank and they refused to take any action because it is a UPI transaction, and from the phonepe customer care i have recieved a message mentioning that they have recieved a conformation from my bank that no money has been debited from my account. please take immediate action

+3 photos

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Jan 28, 2019

Updated by Noushad CA Transaction ID : P1901202035093276205540

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S

Saanvi Sruthi

from Piriyapatna, Karnataka

Jan 29, 2019

Hi I transferred 550 rs from phonepe to other person via upi, but money deducted from account and not credited to reciever account, phonepe support is not responding at all from last 3 days and support at all, below is transaction details.
Transaction I'd - P1901221013307253331246

upi money debited from my bank account but not credited to receiver account - Comment #3336232 - Image #0

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P

Pavankumar Kumar

from Chennai, Tamil Nadu

Jan 30, 2019

Phonepe to Google pay .by mistake send the Google play amount transfer 5 times 1500 rupees. rbl credit card transfer. Please refund my rbl credit amount.
Phone Pe Number. [protected]
Rbl credit card Number.[protected]

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N

Nakesh Vj

Jan 1, 2020

On 29/12/2019 I've tried to sent Rs. 1000 from my account to my friends account through the PhonePe App.The amount has been deducted from my account but it is not credited to receiver account.Transaction ID:P1912291137131839695701
UTR:[protected]

I have tried to give complaint in my bank and they refused to take any action because it is a UPI transaction, and from the phonepe customer care i have recieved a message mentioning that they have recieved a conformation from my bank that no money has been debited from my account. please help me.

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Address: 560037

To
The Manager
State bank of India
Terdal

Account number: [protected]
I have the above mentioned account with your branch. I have faced a promblem on 23 November 2018 while doing the transaction online phone pe UPI through my SBI debit card classic the amount had been deducted from my account but the reciver did not Receive the amount and caused payment failure .Till now the deducted money does not refund to my account . So I kindly request to you please take a look at this issue and slove my problem as soon as possible . All supporting document have been attached along with application.

Transaction UTR number :[protected]
Transaction id :P1811231647193169292911
Mobile number : [protected]
Thanks
Your sincere
Anil Relekar
A/c name: Anil Relekar

Thank you
Anil

+1 photos

PhonePe customer support has been notified about the posted complaint.

Jan 28, 2019

Updated by Anil Relekar To
The Manager
State bank of India
Terdal

Account number: [protected]
I have the above mentioned account with your branch. I have faced a promblem on 23 November 2018 while doing the transaction online phone pe UPI through my SBI debit card classic the amount had been deducted from my account but the reciver did not Receive the amount and caused payment failure .Till now the deducted money does not refund to my account . So I kindly request to you please take a look at this issue and slove my problem as soon as possible . All supporting document have been attached along with application.

Transaction UTR number :[protected]
Transaction id :P1811231647193169292911
Mobile number : [protected]
Thanks
Your sincere
Anil Relekar
A/c name: Anil Relekar

Thank you

Jan 28, 2019

Updated by Anil Relekar Already 2months Complited plz need refund my money

Jan 28, 2019

Updated by Anil Relekar Already I informe your customer care 20times but not sov solved the my transaction issue .
I want immediately refund my money .

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J

Jesuraj Maria Soosai

from Kodumudi, Tamil Nadu

Jan 29, 2019

I have send money to my another account today morning. SBI shows money has been debited, TMB shows money does not credited.
When will my money 45000 will be credited back

payment failure need refund my payment - Comment #3336177 - Image #0

payment failure need refund my payment - Comment #3336177 - Image #1

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Jesuraj Maria Soosai's reply, Jan 27, 2019

Adding screenshot of that particular failed transaction

A

Abhishek singu

from Kanpur, Uttar Pradesh

Jan 29, 2019

Sir 22 jan ko ek bar 2000 aur ek bar 500 ek hi account me paise send kiye the abhi tak pending dikha rha h aur paise mere acccount se cut gye aur jiske me trainsfer kiya usme nhi pahuche coustumer care pe bhi bat ki but abhi tak kuch nhi hua
Plzzz help me sir
Phone pe no -[protected]
Transfer to [protected]

payment failure need refund my payment - Comment #3336228 - Image #0

payment failure need refund my payment - Comment #3336228 - Image #1

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V

vansh,.

from Indore, Madhya Pradesh

Jan 29, 2019

[protected] refund of 5000is not back plc solve my problem otherwise I will complain in consumer court and you will face the problem so that is your choice to do the right thing.

PhonePe Complaints & Reviews

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not able to get satisfactory reply from phonepe

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money didn't get by receiver since jan 20

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transaction, successful but money not received to the receiver.

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beneficiary account not credit but debited from my account

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phonepe money auto debited from the account after receiving from the receiver

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money reverse from account

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money not return upi/rev

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not able to withdrawal my amount from wallet

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upi/rev but money not return

account debit but beneficiary not credit

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phonepe successful transaction but amount not received by third party

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transaction issue with phonepe

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money credited then debited and then further not credited in my account

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money credited to the receiver and instantly debited from his account but money did not credited back to the sender's account

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receiver did not received money

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regarding the refund of amount rs 31300/-

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upi transaction failed but money was debited from my sbi account

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successful transaction but amount not credited

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upi money debited from my bank account but not credited to receiver account

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payment failure need refund my payment

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