PhonePe Complaints & Reviews

Dear sir
1. I have done a transaction vide utr no:[protected] on 20th october 2018 for 507.45 to red bus vide utr no:[protected]. However red bus failed to book my ticket and initiated refund on the same date, 20th october 2018 to phone pay vide ref no:[protected]. You are requested to initiate repayment of the said amount at the earliest. Any other information if would be required from my end be intimated to me so as to obtain the same from red bus.
2. It has been almost two months delay in repayment. I would like to bring in to your attention that if no favourable action initiated from your end, i may require to approach consumer support authorities for redressal. It is truly embarrassing that your customer support have failed to render necessary assistance through telephone on 30th december 2018 despite of wasting my 35minutes time. As a customer, i have a minimum level of expectation from your end that would help you to sustain in the prevailing market scenario. I would definitely take a call before doing any further transactions with your organization. Such a pathetic response for your organisation would be informed to my colleagues and friends so as to refrain from doing business with you.

Thanking you in anticipation.,

Regards,

Sanil gs

All i want to say that this is worst company i have ever seen. They can't refund my money as well as i didn't get my cashback upon their terms and conditions. I have done recharge from jio app through phone pe by putting jio vouchers so phone pe terms and conditions were if i do recharge above 300 rs. I will get 50 rs cashback on first recharge but i didn't get my cashback and also i have added my debit card on phone pe app so they debited money from my debit card as they say they will return my money but i didn't get back

I did a transaction but the status is pending for 3days, when i assist for support they are not responding. When i call to their customer care number they are not responding too.in this case what am i suppose to do. How could my transaction be successful. Please look at this matter. I want either the transaction to be successful or credited back to my account. Their cold response make me feel unsafe about their services.

Hello sir,
I am biplaba kumar rout with bank of baroda account number [protected] at kalinga nagar, odisha branch.
I want to register a complaint as i did a transaction of rs. 15000/- from my bank of baroda account to my state bank of india account ([protected]) through phonepe on 20th december (Transaction id-p1812202016172013468780.
Utr[protected].
After the transaction the money credited to my sbi...

My phonepe mobile no. [protected]

on 20/11/2018 i have requested an amount of 1400 from my sbi connected bank account, to my phonepe account, and this amount is deducted from my sbi account three times, and following are the UTR number:
1. UTR:[protected] and transaction id : SBIC22908A8A974430C955BDCAB2E1470A1
2. UTR:[protected] and transaction id : SBI9347D4EEF77C492A9BC20E33B08F2EEB
3. UTR:[protected] and transaction id: SBI0937D7FA9BF747E4A946F9AE1698F80C

all these transaction of an equal amount of 1400 rupees and that is successfully debited from my account, and credited to phonepe account,
and i applied for GPAT exam fees of 1400 rupees of only one form, then where the remaining amount goes?
the website of ntagpat.nic.in recieved only 1400 rupees amount of one forme that is successfully filled and recived, the transaction id of ntagpat are as follows:
transaction id: CPL0233575
AT 20/11/2018 14:32:02
with this another transaction of 398 rupees also not recharged my mobile number and there is no information till now that where the amount goes:
that is placed by phonepe through sbi account:
sbi UTR NUMBER:[protected]
RECHARGED FOR NUMBER [protected]
TRANSACTION ID: N1812151409067815713580
AT 15/12/2018 14:09

I have done a transcation on 16 december, but from my phonepe account first it was pending and after few time its showing successful but the money has been not received by receiver, but amount has been credited from my account, i have make calls to phonepe also they are saying its not our fault go to bank, bank saying phonepe can only handle this
Please provide me the solution for this

I have made a transaction in myntra on 25th december, 2018 using phonepe payment app and paid through credit card.
Later i realised that there is no cash back and also not showing any transaction details either in myntra and phonepe transaction history.
I contacted first myntra and they said phonepe has to respond on the transaction. So i keep contacting them on support page and provided all required details except the transaction id, which i didn't capture it.
But these buggers keep copy paste the same reply saying that 'please provide transaction i'd and phonepe number...' don't these guys has any sense how they copy/paste the same reply multiple times.
Can't they track the transaction details when i have already provided my phonepe number. How to trust these kind of payment apps when they can't track a small transaction.
These phonepe guys really cheating the customer with improper applications and just trying to attract the customer by showing as some cashback etc.

I was booking a ticket through irctc. The payment was to be done through phonepe. The app crashed in between.
While the payment has been completed and the money has been debited from my account, the ticket booking is not showing up.
Kindly look into the matter.

The transaction id is: c1812302215403362445809

Kindly initiate the refund as soon as possible.

Hi,

I am using duel sim phone either at step one r step two my verification process is getting failed. Pleasefeel free to reach me asap as i am facing this problem so so long time. Plz consider this with high priority as i need to use this features.[protected] and [protected] are my contact numbers and same used from r verification process.

Thanks

Dear sir/madam,
Some one aked my sbi atm card number and i had given my atm number and he has taken rs 34557 from my accont through fkpayments and rs10000 is taken through phonepay.. Please find the person ho have taken my ammount and refund my ammount soon. I waiting to receive back my ammount. I could not attach a file if needed i will attach itplease help me.

Yours sincerely
G. S. Raj
Thottiyam

I had done a payment through phonepe for 1 transaction to irctc to book a ticket, the amount got deducted but ticket has not been booked. When i raised a ticket regarding this in phonepe that phonepe is not at all responding to the replies i had sent see the attached screenshots of phonepe reply no reply from them i had also attached the failed transaction and succeful payment screenshots. Waste of phonepe never use this app.. Fraudster very disgusting that they are playing with our money.

My father had got a call from mobile no.[protected] and he asked for debit card number and otp. He had transferred amount Rs 9999.00 to his phonepe wallet. By taking to customer care i got to know that this number is registered to phonepe. I request you to please refund amount to my father account. I had complained about this to police station and had all the transaction details and transaction number. Please try to refund the amount.

There was a offer on Coolwinks.com that if you purchase a eyeglasses using Phonepe payment gateway within 25 Dec 2018 then you will get Rs.1600 cashback.
So I purchase a Eyeglasses from Coolwinks.For that I used new Coolwinks account, new Phonepe account which is configured on new mobile handset. But still I didn't get any cashback from PhonePe.
So I called customer care of Phonepe, firstly they informed me that, it's a technical issue so we are forwarding this issue to Technical dept and you need to wait till 27.12.2018. So on 27.12.2018 I called Customer Care once again they informed that you can't get cashback because you already took the benefit of this offer. But the reality is that as I informed you above, for this offer I opened a new PhonePe account and configured it on my new phone. so there is no question of taking benefit of this offer. So here I want to mention that Phonepe is clearly chatting me by giving such a silly answer.
I also wrote mail to PhonePe but they gave me the same reason.

I booked two tickets on irctc app using PHONEPE app. Both the tickets got canceled and the amount was refunded from irctc as I checked from their site. It has been more than 8 days but the amount is not refunded till now. Whenever I make a call to PHONEPE consumer support helpline number their reply is that To wait for more number of days. They are just increasing their timeline. Help me with this issue a soon as possible.
Transaction I'd S1812231206273081476768

I had done a recharge for my phone of 498 rupees through my debit card by phonepe.
But i after recharge i didn't get any cash back or scratch cards. So please help me i choose phonepe because i thought i it will give provide some good offers so please solve my query as soon as possible. I want some cash back or scratch cards in my phonepe account.
Thanks

Respected SBI,
Iam lavanya and while during upi trandactions from phonepe via vpa to my
beneficiary account, money deducted for failed transactions with I'd no. P1812252359462551845572 and UTR no.[protected]. So i complained in ncpi by this issue.Today some one called me to details about that as a ncpi member and asked me the debit card last 6 debit card number and expiry date details for to refund that money back with in 2 mins and
then I said that those details are confidential and I don't want to say .For that he said if you are not saidyour debit card details means it is very difficult to refund your money back after that i said with his pleasure.After that some msjs arrived to my mobile as your are successfully registered mobile no. in scb upi and you are successfully added your sbi account and your upi pin was changed.Then only I knew that he is registered my bank in scb UPI app with his name ramy khan without my permission .After that I changed my UPI password of sbi through otp.but still he wants to hack my account. So please consider my humble request and refund my money back and save my account
and debit card details from that hacker
Thanking you sir.
Yours faithfully,
Lavanya.

I have just heard about phonepe giving best cash back so i added 2500 in phonepe wallet but i was not getting any cash back after recharges & payments i stopped using phonepe app. Now i want to withdraw my wallet money i can't do so.

I tried to speak with customer care they are denying to return my wallet money & saying that is not possible you can't get it back. Please help.

Stop this company from robing everyone's money. I need my wallet money back.

I had made payment of creditcard payment (Axis bank) through upi app (Phonepe). The amount is deducted from my bank account and transaction successful receipt is generated, but i did't get mail or message of of my creditcard payment. After that i raised complain to phonepe via. App and also by mail.
The details of transaction is as below:

Date & time of transaction: 26th december 2018
Bank account: sbi saving account
Utr no:[protected]
Txn. Id: n1812261409319819441589

I did my postpaid bill payment of my airtel number through by icici bank debit card on 4th dec, 2018 for which i was charged Rs 370 from my account and Rs30 from my phonePe balance, my money was deducted immediately but transaction failed. I tried a lot of times to contact phonpe customer care but didn't got any resolution, my transaction id is N1812041511533002613002, my phone no. is [protected] and email id is [protected]@gmail.com, i have provided all the information in a hope of getting response and resolution as well.

Respected NPCI team members,
My name is lavanya and I sent 2000/- to my beneficiary account on DEC 26 11:59 pm via. Phonepe UPI and with transaction I'd no. (P1812252359462551845572) it shows transaction is failed but money deducted .so please consider my humble request and take action as soon as possible for to refund my Money back.
Thanking you sir.

Yours faithfully,
M lavanya