PhonePe Complaints & Reviews

I had done a recharge for my phone of 498 rupees through my debit card by phonepe.
But i after recharge i didn't get any cash back or scratch cards. So please help me i choose phonepe because i thought i it will give provide some good offers so please solve my query as soon as possible. I want some cash back or scratch cards in my phonepe account.
Thanks

Respected SBI,
Iam lavanya and while during upi trandactions from phonepe via vpa to my
beneficiary account, money deducted for failed transactions with I'd no. P1812252359462551845572 and UTR no.[protected]. So i complained in ncpi by this issue.Today some one called me to details about that as a ncpi member and asked me the debit card last 6 debit card number and expiry date details for to refund that money back with in 2 mins and
then I said that those details are confidential and I don't want to say .For that he said if you are not saidyour debit card details means it is very difficult to refund your money back after that i said with his pleasure.After that some msjs arrived to my mobile as your are successfully registered mobile no. in scb upi and you are successfully added your sbi account and your upi pin was changed.Then only I knew that he is registered my bank in scb UPI app with his name ramy khan without my permission .After that I changed my UPI password of sbi through otp.but still he wants to hack my account. So please consider my humble request and refund my money back and save my account
and debit card details from that hacker
Thanking you sir.
Yours faithfully,
Lavanya.

I have just heard about phonepe giving best cash back so i added 2500 in phonepe wallet but i was not getting any cash back after recharges & payments i stopped using phonepe app. Now i want to withdraw my wallet money i can't do so.

I tried to speak with customer care they are denying to return my wallet money & saying that is not possible you can't get it back. Please help.

Stop this company from robing everyone's money. I need my wallet money back.

I had made payment of creditcard payment (Axis bank) through upi app (Phonepe). The amount is deducted from my bank account and transaction successful receipt is generated, but i did't get mail or message of of my creditcard payment. After that i raised complain to phonepe via. App and also by mail.
The details of transaction is as below:

Date & time of transaction: 26th december 2018
Bank account: sbi saving account
Utr no:[protected]
Txn. Id: n1812261409319819441589

I did my postpaid bill payment of my airtel number through by icici bank debit card on 4th dec, 2018 for which i was charged Rs 370 from my account and Rs30 from my phonePe balance, my money was deducted immediately but transaction failed. I tried a lot of times to contact phonpe customer care but didn't got any resolution, my transaction id is N1812041511533002613002, my phone no. is [protected] and email id is [protected]@gmail.com, i have provided all the information in a hope of getting response and resolution as well.

Respected NPCI team members,
My name is lavanya and I sent 2000/- to my beneficiary account on DEC 26 11:59 pm via. Phonepe UPI and with transaction I'd no. (P1812252359462551845572) it shows transaction is failed but money deducted .so please consider my humble request and take action as soon as possible for to refund my Money back.
Thanking you sir.

Yours faithfully,
M lavanya

Hello sir/mam my name is parmjot singh
I paid the electricity bill of punjab electricity from debit card by the help of phonepe app
And transaction failed but money was deducted from my account and they did not refund my money even i complained them. Please help me to refund my money. Transaction 🆔 - n1812261247308497830088
Bank name - axis bank...

Dear sir,

I have paid electricity bill rs.2950 to msedc mahavitaran under consumer number –[protected] through phonepe on 14.12.2018, this amount is deducted from my sbi account but it is not reflected in next msedc bill, means its not transferred to msedc by phone pe.

Kindly look into & talk to msedc mahavitaran immediately. I will keep responsible to phone pe for electricity disconnection.

Hi team,

I was booked train ticket from irctc and payment section i choosen phonepe wallet (25/12/2018), but amount was deducted from my phonepe wallet but ticket not booked. Please refund my money as soon as possible. Phonepe account phone number is [protected].
Transaction id: C1812251944159769193527
Train No. 12149
Pune To Danapur
Date 17/02/2019
Member Name:- Susheel Pandey

Thanks
Sandeep Pandey
[protected]

I have paid my insurance bill rs. 50000 using phonepe on 04/12/2018 08:54pm. While i was paying the my insurance bill, 1000 rupees cashback was displayed in screen. Here my bill payment was successful but cashback not get yet. Please find below my details

Transaction id: n1812042054038140833565
Name: souvik mahapatra
Registered mob: [protected]

Requesting you to take an urgent action.

Hi

On 20th dec i have done two transactions in which one was successful and other got cancelled

I dint received any money for transaction which is cancelled

Transaction id c1812201103261114793117

Other transaction which i done cancellation from irctc which also not resolved

Tran i'd
P1812201115007647034955

There is no response from customer care and not even bother about customers

Kindly resolved and refund my money asaapp

Regards
Nagendra
[protected]

Hello,

I hope this email finds you well. I wanted to get in touch with you all that i'm facing a lot of trouble in getting my rs. 9000 which was deducted from december 7th from my account and it didn't credit into receiver account but it's showing that transaction is successful in phonepe.

I contacted couple of times to our in bank branch and in receiver's bank branch and got to know this issue happened through...

Here is my transaction id and ticket no... I have report for my refund since 1 week but i didn't get my refumd ammount of 399... Which i have used to recharge my airtel plan... Money is debited from my account but i didn't get my refund amount yet... Phone transaction history show that refund amount credit but in my account there is missing of 400 rupees... I didn't get refund amount please help for better

Paid to my hsbc savings account from by sbi account through phone pay, transaction reflects as pending, spoke to my bank they said there is not such restrictions that fund would not credit, amount is not credited till after 4 days, money is already debited from my sbi account. It was too urgent and all other transactions are successful, except this one. The amount was higher than the usual transactions. Don't know where is the fund lying. Very frustrating.

He had robbed my father's sbi account by phishing my father. Please provide the customer details for the transaction by debit card-othpg[protected]phone pe-top-up bangalore-. Please give me the respective customer details by referring the above transformation. I will provide the further my account robbing details and for copy from police by tomorrow. Please help me.

Transaction is successful in both sender and receivers transation details... But the amount is not credited to recievers account... But it is showing that the transaction is successful.
Id — p1812202147188856421547
The amount got deducted in my account and took 3 days to show successful... Till then it was pending... Now it is successfull but not credited to receivers account

Hi,
My friend has send me rs.600 from his sbi account to my sbi account via phonepe on 16-dec-2018. Money was deducted from his account. It was shown that the transaction was pending. On 18-dec-2018 it was shown as successful in both our phonepe wallets, but the account was not update. I already talked to the customer care of both the customer cares (Sbi and phonepe). Sbi is saying that using upi (Third party phonepe) we can't do anything. Phonepe is saying that they already sent the money to sbi. But there is no update in my mini statement regarding this transaction. Please help me

Hi,
My friend has debited rs.600 from sbi account via phonepe to my sbi account on 16 - dec-2018. At that time the transaction was not successful. But the amount was debited from his account but was shown that transaction is pending. On 19-dec-2018 it was shown that the transaction was successful.in my phonepe account also it was shown that amount was credited. But it was not updated.
Already i make a phone call to phonepe customer care and also sbi customer care. No result. Please help me regarding this.

I transferred rs.1200 from my debit card to phone pe balance for purchasing online and compeleted kyc. I cancelled my purchase and try to withdraw my amount but the app said e-kyc is not available and you can't withdraw your own money. Now i want my money back but they are not paying my money back. I transferred my money on 21/12/2018 10:00 pm to 11:00 pm

I transferred an amount of rs 6500 to my one of my accounts. The transaction id is p1812202022018391646146 and the utr no is[protected]. Phonepe showed that the transaction was successful. I checked my balance, and it was not updated i thought. But after 1 hour again i checked and cheked my statement. It was clearly stated that the money was reverted back to phonepe. When contacted phonepe support, they have no clue what is my problem. Waiting for my hard earned money to pay my rent. Please help me here. My registered phonepe number is [protected]. Sbi asked to check with phonepe's bank statement. Please check and manually do my return. Else i have to take action on this matter.