PhonePe Complaints & Reviews

Hello sir/mam my name is parmjot singh
I paid the electricity bill of punjab electricity from debit card by the help of phonepe app
And transaction failed but money was deducted from my account and they did not refund my money even i complained them. Please help me to refund my money. Transaction 🆔 - n1812261247308497830088
Bank name - axis bank...

Dear sir,

I have paid electricity bill rs.2950 to msedc mahavitaran under consumer number –[protected] through phonepe on 14.12.2018, this amount is deducted from my sbi account but it is not reflected in next msedc bill, means its not transferred to msedc by phone pe.

Kindly look into & talk to msedc mahavitaran immediately. I will keep responsible to phone pe for electricity disconnection.

Hi team,

I was booked train ticket from irctc and payment section i choosen phonepe wallet (25/12/2018), but amount was deducted from my phonepe wallet but ticket not booked. Please refund my money as soon as possible. Phonepe account phone number is [protected].
Transaction id: C1812251944159769193527
Train No. 12149
Pune To Danapur
Date 17/02/2019
Member Name:- Susheel Pandey

Thanks
Sandeep Pandey
[protected]

I have paid my insurance bill rs. 50000 using phonepe on 04/12/2018 08:54pm. While i was paying the my insurance bill, 1000 rupees cashback was displayed in screen. Here my bill payment was successful but cashback not get yet. Please find below my details

Transaction id: n1812042054038140833565
Name: souvik mahapatra
Registered mob: [protected]

Requesting you to take an urgent action.

Hi

On 20th dec i have done two transactions in which one was successful and other got cancelled

I dint received any money for transaction which is cancelled

Transaction id c1812201103261114793117

Other transaction which i done cancellation from irctc which also not resolved

Tran i'd
P1812201115007647034955

There is no response from customer care and not even bother about customers

Kindly resolved and refund my money asaapp

Regards
Nagendra
[protected]

Hello,

I hope this email finds you well. I wanted to get in touch with you all that i'm facing a lot of trouble in getting my rs. 9000 which was deducted from december 7th from my account and it didn't credit into receiver account but it's showing that transaction is successful in phonepe.

I contacted couple of times to our in bank branch and in receiver's bank branch and got to know this issue happened through...

Here is my transaction id and ticket no... I have report for my refund since 1 week but i didn't get my refumd ammount of 399... Which i have used to recharge my airtel plan... Money is debited from my account but i didn't get my refund amount yet... Phone transaction history show that refund amount credit but in my account there is missing of 400 rupees... I didn't get refund amount please help for better

Paid to my hsbc savings account from by sbi account through phone pay, transaction reflects as pending, spoke to my bank they said there is not such restrictions that fund would not credit, amount is not credited till after 4 days, money is already debited from my sbi account. It was too urgent and all other transactions are successful, except this one. The amount was higher than the usual transactions. Don't know where is the fund lying. Very frustrating.

He had robbed my father's sbi account by phishing my father. Please provide the customer details for the transaction by debit card-othpg[protected]phone pe-top-up bangalore-. Please give me the respective customer details by referring the above transformation. I will provide the further my account robbing details and for copy from police by tomorrow. Please help me.

Transaction is successful in both sender and receivers transation details... But the amount is not credited to recievers account... But it is showing that the transaction is successful.
Id — p1812202147188856421547
The amount got deducted in my account and took 3 days to show successful... Till then it was pending... Now it is successfull but not credited to receivers account

Hi,
My friend has send me rs.600 from his sbi account to my sbi account via phonepe on 16-dec-2018. Money was deducted from his account. It was shown that the transaction was pending. On 18-dec-2018 it was shown as successful in both our phonepe wallets, but the account was not update. I already talked to the customer care of both the customer cares (Sbi and phonepe). Sbi is saying that using upi (Third party phonepe) we can't do anything. Phonepe is saying that they already sent the money to sbi. But there is no update in my mini statement regarding this transaction. Please help me

Hi,
My friend has debited rs.600 from sbi account via phonepe to my sbi account on 16 - dec-2018. At that time the transaction was not successful. But the amount was debited from his account but was shown that transaction is pending. On 19-dec-2018 it was shown that the transaction was successful.in my phonepe account also it was shown that amount was credited. But it was not updated.
Already i make a phone call to phonepe customer care and also sbi customer care. No result. Please help me regarding this.

I transferred rs.1200 from my debit card to phone pe balance for purchasing online and compeleted kyc. I cancelled my purchase and try to withdraw my amount but the app said e-kyc is not available and you can't withdraw your own money. Now i want my money back but they are not paying my money back. I transferred my money on 21/12/2018 10:00 pm to 11:00 pm

I transferred an amount of rs 6500 to my one of my accounts. The transaction id is p1812202022018391646146 and the utr no is[protected]. Phonepe showed that the transaction was successful. I checked my balance, and it was not updated i thought. But after 1 hour again i checked and cheked my statement. It was clearly stated that the money was reverted back to phonepe. When contacted phonepe support, they have no clue what is my problem. Waiting for my hard earned money to pay my rent. Please help me here. My registered phonepe number is [protected]. Sbi asked to check with phonepe's bank statement. Please check and manually do my return. Else i have to take action on this matter.

IRCTC
Transaction ID : [protected]

UPI Transaction ID:[protected]
To [protected]@ybl

Amount debited : Rs 845.49
Google Transaction ID : CICAgKDi4M34Fg

I'm booking tatkal ticket on IRCTC rail connect app from Kurla(Ltt) to khalilabad(Kld) train no. 12542 but ticket is not booked and my money is deducted.
For ticket paying I'm used phonepe app which indication given on IRCTC.
Then I'm enter my Gpay UPI Id and I don payment ticket amount from my Gpay UPI Id.
My Rs845.49 Amount is debited but ticket is not booked.

Please refund my money back into my bank account.

Hi Sir/Mam,

Its has been really pathetic services from phonepe company. Neither customer support is coming up with proper resolution nor fixing the issue.

Issue: If any non-eKYC user adds money to wallet, he/she cant withdraw/transfer that amount as there'z technical glitch between UIDAI and phonepe. Because of which any user cant complete eKYC and utilize the balance.

Even to utilize the balance, phonepe doesnt offer a wide range of payment options. There are only limited payment options for utilizing wallet money. The wallet money is not accepted except few retail outlets like MORE, Apollo pharmacies in hyderabad.

Customer has to suffer till the eKYC services are up as the money is stuck up in wallet.

Inspite of complaining many times, they arent coming up with proper timeline for the concern.

Please take an action against the company for playing with customer's money and time.

Today (18/12/18), i was booking tickets through irctc, the amount of rs 2892.78 got debited by my phonepe account, but the ticket was not booked. And in irctc account, the transaction done is also not displayed but in phonepe a/c, it is showing as transaction successful. Now the issue is to get back my amount as ticket is not booked and the amount is also debited.

Sir/maam,
I duly paid my electricity bill on time through phonepe online... But this platform hasn't paid the requested amount to the electricity service provider (Uppcl)... The bill is still showing up on their site though i paid it on 11 dec...
People from phonepe are saying that they have paid the money but still the money isn't reflecting on uppcl online service portal... Sir/ma'am i am a commener i can't pay all these bills again... Please look into this matter
I am extremely pressurised and tensed...

I shall be highly obliged for the same

Consumer court compliant no - 1055072

I have payment of lic premium from registered portal from lic with lic user id amitgoyal14785 via phonepe user id [protected]@ybl of amount rs-95085.72 date 29/11/2018 in phonepe transaction was successful but in lic portal show failed with transaction id is c1811291354074214539794

Order i'd of lic pphw[protected]

Lic has confirmed that amount was not received by them with complaint no-[protected] and told as remarks for contact phonepe i attach the status of this.

Phone pe compliant no[protected]

Lic complaint no - [protected], [protected],[protected]/1,[protected]/3,[protected]/6,[protected]/7, [protected]/1

But no solution of my money which was deducted from my bank account a/c no[protected] canara bank mianwali nagar branch new delhi -87

Please address this issue, phone pay customer care always tell for wait for 2-3 days but no solution where is my money and when they return back.

Tm-phonpe:
Recharge for airtel mobile ([protected]) via phonepe (Transaction id: n1812041748212240707252) has failed. If rs.448 is deducted, it will be refunded within 7 - 9 working days.

Dear sir/ mam:
I have recharged with the amount of rs. 448 but it has failed transaction but i have received the message in appearing of above i mentioned. But i did not refund my amount till date, so please take the action and refund my amount plaese. Thank you.