PhonePe Complaints & Reviews

IRCTC
Transaction ID : [protected]

UPI Transaction ID:[protected]
To [protected]@ybl

Amount debited : Rs 845.49
Google Transaction ID : CICAgKDi4M34Fg

I'm booking tatkal ticket on IRCTC rail connect app from Kurla(Ltt) to khalilabad(Kld) train no. 12542 but ticket is not booked and my money is deducted.
For ticket paying I'm used phonepe app which indication given on IRCTC.
Then I'm enter my Gpay UPI Id and I don payment ticket amount from my Gpay UPI Id.
My Rs845.49 Amount is debited but ticket is not booked.

Please refund my money back into my bank account.

Hi Sir/Mam,

Its has been really pathetic services from phonepe company. Neither customer support is coming up with proper resolution nor fixing the issue.

Issue: If any non-eKYC user adds money to wallet, he/she cant withdraw/transfer that amount as there'z technical glitch between UIDAI and phonepe. Because of which any user cant complete eKYC and utilize the balance.

Even to utilize the balance, phonepe doesnt offer a wide range of payment options. There are only limited payment options for utilizing wallet money. The wallet money is not accepted except few retail outlets like MORE, Apollo pharmacies in hyderabad.

Customer has to suffer till the eKYC services are up as the money is stuck up in wallet.

Inspite of complaining many times, they arent coming up with proper timeline for the concern.

Please take an action against the company for playing with customer's money and time.

Today (18/12/18), i was booking tickets through irctc, the amount of rs 2892.78 got debited by my phonepe account, but the ticket was not booked. And in irctc account, the transaction done is also not displayed but in phonepe a/c, it is showing as transaction successful. Now the issue is to get back my amount as ticket is not booked and the amount is also debited.

Sir/maam,
I duly paid my electricity bill on time through phonepe online... But this platform hasn't paid the requested amount to the electricity service provider (Uppcl)... The bill is still showing up on their site though i paid it on 11 dec...
People from phonepe are saying that they have paid the money but still the money isn't reflecting on uppcl online service portal... Sir/ma'am i am a commener i can't pay all these bills again... Please look into this matter
I am extremely pressurised and tensed...

I shall be highly obliged for the same

Consumer court compliant no - 1055072

I have payment of lic premium from registered portal from lic with lic user id amitgoyal14785 via phonepe user id [protected]@ybl of amount rs-95085.72 date 29/11/2018 in phonepe transaction was successful but in lic portal show failed with transaction id is c1811291354074214539794

Order i'd of lic pphw[protected]

Lic has confirmed that amount was not received by them with complaint no-[protected] and told as remarks for contact phonepe i attach the status of this.

Phone pe compliant no[protected]

Lic complaint no - [protected], [protected],[protected]/1,[protected]/3,[protected]/6,[protected]/7, [protected]/1

But no solution of my money which was deducted from my bank account a/c no[protected] canara bank mianwali nagar branch new delhi -87

Please address this issue, phone pay customer care always tell for wait for 2-3 days but no solution where is my money and when they return back.

Tm-phonpe:
Recharge for airtel mobile ([protected]) via phonepe (Transaction id: n1812041748212240707252) has failed. If rs.448 is deducted, it will be refunded within 7 - 9 working days.

Dear sir/ mam:
I have recharged with the amount of rs. 448 but it has failed transaction but i have received the message in appearing of above i mentioned. But i did not refund my amount till date, so please take the action and refund my amount plaese. Thank you.

I have done a transaction through phonepe at near gas filling station for rs 300 and the amount is debited from my wallet account. When i contacted them and they are saying the amount has not been received their end. So we can't do anything/help here.

Then where the deducted amount has gone.

When i contacted again the customer care service, they said that they can't resolve the issue after completing 25 days.br...

Dear team,
I have swapped my rbl credit card no. [protected] on dated 05.12.2018 rs. 74989.85 through phonepe, amount has been deducted from card but amount not transfered in airpay, i am very puzzled any irritated bcoz my amount is still not return back in my credit card or in airpay since 05.12.2017, kindly resolve my issue on priority othervise i have to be done some other legal proceedings

Ticket id[protected]

Regards,
Shubhendra singh

Dear sir/ma'am,

I have done payment for my electricity bill of rs. 708 /- through phonepe app on 13 dec 2018 with transaction number - n181213200544952846337
Through bill pay bbps transaction id bd[protected]

I did not received the receipt. I request you to please send a copy of receipt to my email on urgent basis. I am attaching the snapshot of the transaction done through app.

—
Thanks...

I made a transaction of inr 2438.69 on oct 10, 2018, through phonepe to myntra. My myntra order was rejected due to non-payment and this transaction is also not showing in my phonepe wallet transaction history. When i reached out to phonepe, they mentioned that the tranaction (P1810101057491896583325) was successful though it is not showing in transaction history. Phonepe raised tickets[protected] and[protected] and mentioned that they will followup with mntra on my behalf. However, post multiple followup for two months, no resolution provided and eventually they closed the ticket stating that i myself need to followup with myntra. Ridiculous!! When i reach out to myntra they mention that please provide the statement or transaction history showing that transaction which i don't have because it is not showing in my transaction history. I asked phonepe to provide atleast a statement showing that transaction so that i can followup with myntra where they mentioned that they don't have any such facility to provide statement. I am fed up of following up with two companies for last two months with no resolution provided so far.

Dear,
In phone pe i transferred the amount 22500rs into SBI bank account through my bank of Baroda account then after showing transaction failed and money is debited from from my bank of Baroda account but not credited in SBI bank account so please resolve the issue it's urgent for me. Please find the attachment I taken some screenshots of transaction.

On 15. November i did order food from swiggy and paid through amount 148 phonepe transaction id p1811151920042458416673 i got the message from swiggy that payment failed but it was deducted from my side. From past 25 days i am contacting phonepe support through chat but they are saying money was transferred to swiggy. I contacted swiggy but they are saying that transaction failed. Requesting you to please help me.

Hello,

I have initiated a fund transfer on 7th december 2018 and the amount got debited from my account but it has not been received by the other or receiver account and transaction has been showing the status pending since 3 days my transaction id is a180913110725433944973. Please resolve the issue as the amount has been credited from my account.

I transferred 13300rs 22hours ago, transaction status is still pending. I am really worried please solve this issue. Same transaction pending issue i faced but within 10 minutes i got my status and money back but this time it is very bad and it is not some smalla amount. Please solve this issue soon i need money atleast update the status, try to change your software atleast i think may be because of software customers are facing issues like this. Please solve my issue.

I have received electricity invoice from pgvcl on 29/09/2018 of rs. 1628/-.
I made payment through phonepe on 09/10/2018 with successfully receipt, also this amount shown as withdraw in my bank statement but it is not credited in pgvcl account till yet that's why i have received second invoice on 04/12/2018 with extra charge of rs. 1628, i call to phonepe customer care but i have not receive any response, please suggest how can i resolve this problem.

On 07/12/2018
My friend transferred 617rs to my account. Money has been debited from his account but not received in my account. Phonepe customer care says money has been credited into receiver account they said to check receiver bank last statement but there was no money credited as seen. They say to contact bank. After asking bank they say its app issue. This is the first time i used this app and it's worst, money lost. Transaction id :p1812071308556048115097. I will not use this app further worse

28/aug/2018
Transaction id: p1808282132194377216365 ; (Amount of 20rs debited but transaction failed).
31/aug/2018
Transaction id: p808311634061348327130 (Amount of 500rs debited and transaction failed).
Total i lost 520rs. I contacted phonepe through mail as well as in call. They said it is technical issue from bank's end. When i contact bank they said it can be fixed from respective payment app. Since this happened 4 months back, i am writing this now because i recently came to know about this consumer complaint portal. I have checked my bank summary i cant find the refund as if now. If you found that please show that proof of refund transaction. Thanks

Dear sir/madam,
I had phonepe account associated with airtel mobile no.[protected]. The no. Was deactivated by airtel due to internet issue. The mobile was reset. But we are unable to log into the phonepe. I filed grievance to the grievance cell and provided all necessary documents to transfer the wallet balance to my account. But the team has been pretending in several ways and not resolving the issue. I want the wallet balance to be transferred to my account.

So, please make necessary arrangement to refund my wallet balance.

I transferred Rs 1 lakhs from my SBI account to another SBI account through PhonePe on 26th November 2018. Money successfully credited to my friend's account but after sometimes it got reversed and money got debited from my friend's account. The reversed money was not received to my PhonePe account nor to my SBI account. I don't know why the money got reversed but I enquired the same through PhonePe Customer care and SBI customer care, they are not providing any resolution of this issue.It has been nearly 10 days.I want my money back.

I am premraj S I booked train ticket from vijayawada to chennai by PhonePe is debited the amount but ticket not confirmed yet nothing worked with phonepe help desk more than 1 hour I waiting I want my money back to book train ticket will be gone full this is the way I am suffering from phonepe help me immediately please I will book the tickets please as soon as possible