On 26th november 2018 @7:45 pm, i have done a recharge of rs. 509 on a mobile no. That has been done successfully and a received a deduction sms from bank also. Meanwhile at 7:52 pm, i received another deduction sms of the same amount rs. 509 from my another bank, which i did not even used. We can not pay any bill or recharge without putting account detail or otp. So how it could happen. Now my major concern is that, without any input from my side and without any intimation from your side, how phonpe can deduct any amount from my other accounts, which detail is not even saved in that app. This is hilarious. Now i have a major security issue with phonepe that any time i can get a sms about any deduction. *what is the security of my money?* i want to resolve this issue as soon as possible. Because i can not even trust this phonepe. Its a major disaster.
Nov 29, 2018
Complaint marked as Resolved PhonePe customer support has been notified about the posted complaint.
Nov 27, 2018
Updated by divyasah @phonepe.. I want my amount of rupee 509 back.
Thanks
Sourav Mondal
Warehouse Admin
West Bengal, India