PhonePe Complaints & Reviews

Phonepe has blocked my primary account for no reason. I am a regular user of phone pe and i have not violated any rules and regulations. I have 4303 rs wallet balance and some transaction are in pending status. The call centre is also not aware of the specific reason. So i request phonepe 2 unblock my account as soon as possible because i use phonepe quite a lot.
My number is [protected].

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PhonePe customer support has been notified about the posted complaint.

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M

MD HAFIZUR RAHAMAN

from Bhubaneshwar, Odisha

Nov 6, 2018

Phone pay transaction 04Aug.2018.was failed but I not refund that amounts .(Rs3247).please refund my amount.

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N

nikhil1bhandare1

from Pune, Maharashtra

Nov 6, 2018

I am a regular user of phonePe and have been using it regularly. I bought Gold, did online shopping, received cashbacks, linked my bank accounts, etc.

yesterday, I tried to open the app and I got message that my account has been blocked. I contacted their customer care but no satisfactory response was given. they are only vaguely saying that 'terms and conditions' have been violated. I asked which terms and condition have I violated, then they are not giving any proper response.

My money and gold remain trapped with phone pe and that too without any satisfactory explanation.

My account is blocked, without giving any proper information.

Government of India should take strict action against such arbitrary and unilateral decision.

Kindly help me to unblock my account and release my money and gold with phone pe.

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I order a product at flipkart payment done successfully by phone pay amount was 13834debited from my indian overseas bank transaction i'dp1810251208162366487191 and 165 rs debited from my phonpewalet. At the date of 25.10.18 same date i cancel the order at flipkart
Flipkart calming they done the payment successful at the date of 26.10.18.
But 10days to go after cancel my order i don't get my refund yet.
.

+3 photos

Nov 5, 2018

Complaint marked as Resolved

No step has taken only taling it will be solve in 48housr They saying contact each others custemer care that not there issue.

PhonePe customer support has been notified about the posted complaint.

Nov 05, 2018

Updated by Ayan Kumar jana No step has taken

Nov 13, 2018

Updated by Ayan Kumar jana Issue solve

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Address: Bangalore, Karnataka, 515001

Website: www.phonepe.com

@phonepe_ i have recieved refund from flipkart on 21st october, it is still not posted to my card. I called phone pe they told to contact bank, i contacted bank they told that they are just receicver ans they need utr number, phone pe is telling that utr number is not generated. What is this experience?
In future i will avoid phone pe if this is not resolved
Reference number p1810211749252729685271
Registered mobile number [protected]
Refund of rs 629 from flipkart on october 21 2018

PhonePe customer support has been notified about the posted complaint.

Nov 04, 2018

Updated by sabeel ahmed syed Check and do something, this is totally worse

Nov 05, 2018

Updated by sabeel ahmed syed If you have successfully initiated refund to bank, help me with ARN or UTR number, i will check

Nov 06, 2018

Updated by sabeel ahmed syed My bank still not received refund

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S

sauravkumar05

from Shillong, Meghalaya

Nov 5, 2018

My phone no : [protected] account got blocked.
what about my wallet balance?
how can we withdraw that

refund not received still - Comment #3261707 - Image #0

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B

Banasree Nath

from Kolkata, West Bengal

Nov 5, 2018

First irctc showed that transaction was unsuccessful but now they are shiwing my refubded money has been sent to your bank. But I have not received any money in my bank account.please give me back my 560 money as soon as possible

refund not received still - Comment #3262150 - Image #0

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Banasree Nath's reply, Nov 3, 2018

How much time u need to give back my money

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2nd nov 18, i supposed to booked train ticket on irctc. Procceded for payment via phonepe. Amount deduced from my acount ₹540, for same i have got sms from my bank, as well as from phonepe too. But booking got failed from irctc for not receiving payment. Money deduced but not proceed towords irctc for ticket booking.

Please resolve issue, and refund my amount in short time. I have cancelled my trip now.

PhonePe customer support has been notified about the posted complaint.

Nov 04, 2018

Updated by Atul.RT phonePe Transaction ID. C1811021717151693194177

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Address: 600029

Dear team

Am using phonepe account on 31st oct 2018 i got a message from phonepe stating that my account has been blocked due to security reasons. When i called to their customer support each one is saying different stories and no one is giving proper reason. Finally talked with am he said due to illegal activities account has been blocked. Though am a genuine user of phonepe have not done any illegal transaction and infact...

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I transferred 49000 rupees to another account from phonepe app on 02.11.2018 but payment is still pending. Amount is debited to my account.
My utr no.[protected]ticket id: 27261871
Phonepe transaction id: p1811021414035432891745 when i talk in to customer care, he said wait 3 days for solve your problem.
After days, they are not giving any answer correctly.
I am very disappointed by customer care behaviour.
I need money. I'm in a lot of trouble.
Please help me.

Payment is pending but amount debited to my bank account.

+1 photos

Nov 7, 2018

Complaint marked as Resolved

After 5 days they credit to benifeciry

PhonePe customer support has been notified about the posted complaint.

Nov 05, 2018

Updated by Prem Kumar Chandan Sir Please Help me my money not refund till .I am in lot of trouble.

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Address: 742401

I send rs - 16000/- to md mostofa zaman biswas third party upi app phonepe to axis bank a/c. [protected] ifsc: utib0000163. Amount debited from my sbi bank a/c but amount not credited to sender a/c. We already contacted with reciver axis bank branch they told us to talk with sender sbi branch. Sbi branch told me to lodge a complaint through netbanking portal. Please kindly help regarding this issue as soon as possible.
Here are the details,
02-nov[protected]nov-2018) to transfer
Upi/dr/[protected]/16301010/utib/[protected] 16, 000.00

Sender name : kh imdadul hoque
A/c no. [protected]
Ifsc code: sbin0001721
State bank of india
Mobile number: [protected]

Receiver name: md mostofa zaman biswas
A/c no. [protected]
Ifsc code: utib0000163
Axis bank

+1 photos

Nov 3, 2018

Complaint marked as Resolved

PhonePe customer support has been notified about the posted complaint.

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Axis Bank Customer Care

from Pune, Maharashtra

Nov 5, 2018

Hi, we request you to lodge a complaint by calling at the phone banking numbers or by visiting any of the branches. Regards, Team Axis Bank.

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Address: 495450

Dear sir, i would like to inform you that some body has done unauthorized transaction of 740 rs with ref. No.[protected] to yr company via phoneepe1428773 from my hdfc debit card on[protected]:10:39:11. The matter is reported to hdfc bank, i request you to please provide the detail of said transaction. Piz see the matter and request to refund the same to me.
Regards
Khoobchand sunhare
[protected]

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Address: Murshidabad, West Bengal, 742123

I pay electricity bill on 04august 2018. Via phone pay. Transaction id :n[protected]. Rs=3247/-from my bank accounts. Debts on 04aug.2018. This transaction was failed. But that's amounts not refunded my bank account. So i; request to you please consider this my application & solve my problem & help me to use your phone pay services. With regards
Mdhafizur rahaman.

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G

G Tech

from Salem, Tamil Nadu

Nov 2, 2018

My withdrawal has been blocked by phonepe of rs 9501. On withdrawal it shows error of txn failed every time and they dont have any contact no. So there is no any way to contact them. They say to complete KYC but there is no link to fill details.

dated 04 aug.2018. - Comment #3259924 - Image #0

dated 04 aug.2018. - Comment #3259924 - Image #1

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Address: urur

I had done wallet topup of 3300 but after cutting the amount for the my account the satuas of phone pe was ur trasation has been canncelt on 13th octber. Still nw i didnt revice any ammont. Of my register moblie number [protected] email. Id [protected]@gmail.com i had called the phone pe excute they said amount will be refunded within 7 to 8 working days

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I have tried a irctc train ticket booking through phonepe app. The amount has been debit from my bank account through phonepe. But the ticket is not booked. I checked in my IRCTC account which shows, payment is pending from bank end..the traveling date passed ..but ro response from phonePe app ..
Ticket Id:#26751132
Transaction Id:#C1810282010374259851697
The amount yet not refund from 3-4 days ..
Plz ..solve this...

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N

nagaraj6

from Delhi, Delhi

Nov 2, 2018

Hello,
I have added money into my friend phone pay account on 27.10.2018 but the amount was 10, 000 debited to my bank account on 27.10.2018 and the transfer was pending and my friend didn't received the amount and not refund my bank account. raised the issue to phone pay on 28.10.2018 and could u resolve the issue as soon as possible.
thanks

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Address: 110086

We purchase phone pay milk mother dairy no -692 dated 29/10/2018 timed -6.35 am and my phone pay account ([protected]) automatically twenty one rupees deduct time -6:36 am transaction no - p18102906361163372018717,
Mother dairy owner show up our phone no any message revived regarding this amount & asking me twenty four hours amount automatic comes in wallet, but no any amount receive my wallet, please look into the matter, we are waiting your positive response.
Rakesh bisht

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T

Tirtha Giri

from Kolkata, West Bengal

Oct 30, 2018

Galti see deactivate ho gaya please activate

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B

Bipul1966

from Darbhanga, Bihar

Oct 31, 2018

I booked irctc tickets from phonePe ..the app show transaction successful and amount debited but the ticket not booked ..when i check irctc app ..it show amount yet not paid from bank end .. transition unsuccessful..
How could deduct money.. without transaction successful ..it just wait my booking and time...

money deducted automatically - Comment #3257745 - Image #0

money deducted automatically - Comment #3257745 - Image #1

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S

Sirisha 1234

from Bhubaneshwar, Odisha

Nov 2, 2018

I have purchased gold on phonePe for 1000 and when I am selling the it is not working.so please help me how to sell my gold.i purchased gold on 26 th October and selling 28th October so it is saying it must 24 hours to sell gold from puchse.but it is 48 hours...so please help me.

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S

Surajsehgal

from Vijayawada, Andhra Pradesh

Nov 2, 2018

I want withdrawn wallet amount to bank. Then mistek. Phonepay wallet was deactivated. Please sir my phonepay wallet was reactivated. I hope

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Address: Mumbai City, Maharashtra, 400013

Website: Phonepe

I had made a transfer of rs 1200 from phonepe app on 26th oct 2018 and amnt is also debited from my ac but not credited to reciepient ac

Transaction id - p1810261352502005589588

Hi vishal,

Thank you for contacting phonepe!

We apologize for the inconvenience caused.

Regarding your recent query, ticket id: 26488379, please note that your transaction with transaction id: p1810261352502005589588 inr: 1200 is pending since the receiver's bank has not provided a confirmation that this payment was successful. The status will be updated within 3 days from the day of the transaction which is the time frame provided by the bank.

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Nikhil Jethwani

from Raipur, Chhattisgarh

Oct 30, 2018

Amount deducted from my account but not credited to receiver’s account.
Payment was done through PhonePe UPI transaction.
Beneficiary bank is punjab national bank.
And my bank i ls also punjab national bank.
PhonePe shows that the transaction is successful.
But the amount is not credited to receiver’s account

amount debited from my bank ac but not credited to recipient ac - Comment #3256454 - Image #0

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R

Ramesh Varmab

from Mumbai, Maharashtra

Oct 30, 2018

Dear Sir/Madam,
My Transaction of Rs. 15000/- was get failed on 26/10/2018 but amount was debited from my bank. While amount didn't get credited in payee's account. After 5 day there is no refund from Phonepe for failed transaction.

Please help
Regards,

amount debited from my bank ac but not credited to recipient ac - Comment #3256478 - Image #0

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Address: New Delhi, Delhi, 110046

I transferred 25000 rupees to another account from phonepe app on 26.10.2018 but payment is still pending. Amount is debited to my account.
My UTR no.[protected] Ticket ID: 26510886
PhonePe Transaction ID: P1810261640290864227535
When i talk in to customer care, he said wait 3 days for solve your problem.
After 3 days, they are not giving any answer correctly.
I am very disappointed by customer care behaviour after 3 days.
I need money. I'm in a lot of trouble.
please help me .

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PhonePe customer support has been notified about the posted complaint.

Oct 30, 2018

Updated by MJ Junaid I received my money today. My problem is solve.

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R

Raju Billa

from Gangawati, Karnataka

Oct 31, 2018

Please I have a concern I have transferred the money 5000rs my friend phonepe account but not credited my friend account still my 5000 is debited so please resolve my problem

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Address: Patna, Bihar, 800001

Website: www.phonepe.com

Dear user,

Phonepe,

If you have deposited your money in the wallet and due to the problem of e-kyc you are not able to deposit that money in the bank then this method can be prove to be very good for you.

1st order any sport shoes from flipkart and pay with phonepe wallet.
After you buy that product, raise a complain with quality issue, you need to return it and request for refund in your bank account and provide details of flipkart.

After your product is returned, your money will be directly transferred to your bank account with in 2 working days.

Note:- you can buy any product that you want to get refund easily after return product.

You also use this trick and turn your black money into white money.

I also used. Hahahhah.

Thanks for read.

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S

sravs chinni

from Hyderabad, Telangana

Oct 30, 2018

Amount not credited to receiver in my account amount was debited

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Sir on october 14, 2018 i made a payment for a laptop of rupees 61990, at flipkart through phonepe from a debit card but the transaction is failed, but money is deducted of 50000 because due to limit of card is this. Phonepe at same time give message that money is deducted it will return in 5 days so i tried once more but another transaction failed, but, today is 28 october, 2018 till now i wait for 15 days but still money is not return please help me and request both phonepe and flipkart to see this and make my complain as priority i provide the both photo of message as bank statement and phonepe statement. Thank you

+2 photos

Oct 28, 2018

Updated by subhash Chandra barman all transaction number, POS everything provide in the message and I go to the bank they are telling money is not refund from them..

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Address: 401101

Website: Phone pe

Hello guys i booked a ticket of irctc on phone pe app but transaction was successful from phone pe end money deducted but at irctc app it shows pending from bank end that is phone pe i have notified them through their app but they give # replies of hi hello and that we have escalated this issue. But still not given the money back which is my legally still it takes them 3-4 days for checking a transaction i have given them so much proofs but still they are not helping
Below are phone transaction i'd and irctc id

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GURUNATHA S.B

from Bengaluru, Karnataka

Mar 28, 2019

Phonepe — phone pe irctc refund issue

GURUNATHA S B
Mar 18, 2019 Submit a Complaint
Hello guys i booked a ticket of irctc on phone pe app but transaction was successful from phone pe end money deducted but at irctc app it shows pending from bank end that is phone pe i have notified them through their app but they give # replies of hi hello and that we have escalated this issue. But still not given the money back which is my legally still it takes them 3-4 days for checking a transaction i have given them so much proofs but still they are not helping
Below are phone transaction i'd and irctc id

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Address: 560068

Actually i was expecting a refund of payment amounting 809 from phonepe but it is not received into my account but phonepe support just replies with giving an arn number and my bank customer care is not confirming any kind of such arn number and due to this my money is stuck in between i didn't received the payment into my account and for your reference i am attaching phonepe's message screenshot.

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A

ARFAT CREATION

from Panaji, Goa

Oct 29, 2018

I am recharge on wrong phone number please refund my money back

refund not get - Comment #3254879 - Image #0

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M

moolaramhodoo

from Gulabpura, Rajasthan

Oct 30, 2018

Sir my mo [protected] i am use phonepe date[protected] ko mene mere dusre account no [protected] state bank of india ifsc SBIN0RRMRGB me rs 25000 transfar kiye the bank of baroda ke acc [protected] se rs 25000 debit ho gaye but dusre acc me pement nahi aaya plz help me

refund not get - Comment #3255598 - Image #0

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moolaramhodoo's reply, Oct 26, 2018

agle account bank statment

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Address: Guntur, Andhra Pradesh, 522006

Dear Sir/Madam
I have two bank accounts. Yesterday that is on 27th october of 2018, I have transferred Rupees 5000/ from one bank account to the other bank account.
Transaction did not complete but however amount got debited from the source but did not get credited to my other account.
Kindly look into the matter and resolve the issue at the earliest.

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A

AamirKhan6

from Bhopal, Madhya Pradesh

Oct 29, 2018

Im expecting a refund of rs.497/-.
Phonepe gives me the ARN no. For the bank reference and bank asking me for the UTR no.
And the refund is stuck between bank & phonepe.

money transfer from one bank to another - Comment #3255041 - Image #0

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M

Mohammad Ehteshamul Haque

from Lucknow, Uttar Pradesh

Oct 31, 2018

Phonepe number:- [protected].
When i was paying my electricity Bill phonepe showed Rs 20 cashback but after i paid bill, i didn't get any cashback. I want my cashback. Rs 20 is not much valuable but rule is rule.. just paid my cashback.

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S

Sumitha Thanappan

from Thrissur, Kerala

Oct 31, 2018

I am sorry to say that my phonepe account got blocked due to incorrect pin. My area has very less network connectivity and i received many pin a bit delay. Please unblovk my account so that i can benefit from it.

Thanks

Reply

Sumitha Thanappan's reply, Oct 21, 2018

my mobile number : 9444682755

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Hello,
I have added money into my friend phone pay account on 07.10.2018 but the amount was debited to my account on 08.10.2018 and the transfer was failed and my friend didn't received the amount and he raised the issue to phone pay on 21.10.2018 and could u resolve the issue as soon as possible.
The amount debited to my account is rs.2250 and the amount was transferred from andhra bank debit card.

PhonePe Complaints & Reviews

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PhonePe reviews & complaints page 145

account is blocked for no reason

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not getting refund from phonepe

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refund not received still

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amount deducted for train ticket, booking on irctc but booking failed

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phonepe - account blocked. ticket no: 27065797

payment is pending but amount is debited to my bank account

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phonepe amount debited from sender a/c but not credited to receiver a/c.

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unauthorised transaction

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dated 04 aug.2018.

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for nt receiving the cancelled transaction amount3330 of transaction id p1810131855104814214200

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transaction successful but pending from banking(irctc)

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money deducted automatically

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amount debited from my bank ac but not credited to recipient ac

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payment is pending but amount debited to my bank account

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use money of phonepe wallet if e-kyc is unavailable.

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transaction failed, money not refund

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phone pe irctc refund issue

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refund not get

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money transfer from one bank to another

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payment not refunded

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