PhonePe Complaints & Reviews

Address: 743008

I have 3500 in my phonepe wallet and when i want to withdraw e kyc services are temporarily unable it's been weeks i have been trying i m sure it's not because of my internet connection i m sure about that! I even look into my phonepe profile i have provided my pan card and it's green tick still i can't withdraw my withdrawalable amount! If kyc is not working why do u guys allow to top up i[censored] cannot withdraw i need this to be solved asap if it's not done by today i will definitely look for something else so that no one gets into problem like me

PhonePe customer support has been notified about the posted complaint.

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N

Naveen kumar D.G

from Palghat, Kerala

Nov 6, 2018

I tranfered some amount to my mom for RS, 4900.My transaction is pending but the amount is debited from my sbi a/c no.9359.The transaction was made on 31st October at 04:59pm.

please return my amount .

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Website: www.phonepe.com

I was using phonepe till today morning without any problem. But suddenly a message came and told me your account has been blocked. I contacted their so called customer support which is not even helping. They told me i violated their term and conditions which is top secret that they are not saying. What is this? They simply close an account and make us forget about our money. Please help me. I am not a fraud and doing phonepe for genuine transactions only. Solve it asap. I need to do more transactions.

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Hi i transfered funds and amount has been debited from my account but transaction is still pending.
Kindly resolve my query upi reference no is
[protected].
Kindly tell when amount will be transfered as this transaction was o[censored]tmost importance.
I would be thankful to you if you will transfer the said funds to the concerned account and if not then kindly refund the same.

PhonePe customer support has been notified about the posted complaint.

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V

vishal navle

from Alampur, Telangana

Nov 6, 2018

Waste.. once your phonepe wallet deactivated it cannot be activated again.. I don't understand why we can't activate it... Now it's waste to use this app .. you won't get any cashbacks

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Address: Malappuram, Kerala

I have send cash to my friend 2100/- on 1/11/2018.But the transaction was failed.He did not credited the amount 2100/- and the amount is debited from my account .
Date Of Incident :- 01/11/2018
Transaction ID :- P1811011331466756465367
Mobile Number :- [protected]
i have just contact the customer care, but the amount is not credited yet.so please kindly refund my amount to my account.
Thank You

Nov 5, 2018

Complaint marked as Resolved

Thank You .The amount has been credited to my account 2100/-

PhonePe customer support has been notified about the posted complaint.

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Address: Gurgaon, Haryana, 201301

Phonepe blocked my account for no reason and when asked the customer care they do not provided a valid reason they said its due to security reason i asked what have i done they said we dont know and now my account cannot be restored They are having my all bank details and they were taking it so lightly tht i cant express, this is the the type of service they are providing .

PhonePe customer support has been notified about the posted complaint.

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Address: Sonbhadra, Uttar Pradesh, 324008

My phone pe Account [protected] blocked today without any reason even today i did not made any transaction nor any activity...then also why did u blocked my phone pe Account????

i did not maje any suspicious activity also only i used to send money to my contacts as they are in need of money and then received back from them in my a/c

what is wring in it???

u blocked my wallet without any strong reason ..

u have to unblock my wallet immediately...

Nov 11, 2018

Complaint marked as Resolved

Account got activate after your interfere now wallet is live like before... thanks for rgarding this ans they did nor send me any msg nor any call after complaining to u... thank...xxxxx

PhonePe customer support has been notified about the posted complaint.

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Phonepe has blocked my primary account for no reason. I am a regular user of phone pe and i have not violated any rules and regulations. I have 4303 rs wallet balance and some transaction are in pending status. The call centre is also not aware of the specific reason. So i request phonepe 2 unblock my account as soon as possible because i use phonepe quite a lot.
My number is [protected].

PhonePe customer support has been notified about the posted complaint.

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M

MD HAFIZUR RAHAMAN

from Bhubaneshwar, Odisha

Nov 6, 2018

Phone pay transaction 04Aug.2018.was failed but I not refund that amounts .(Rs3247).please refund my amount.

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N

nikhil1bhandare1

from Pune, Maharashtra

Nov 6, 2018

I am a regular user of phonePe and have been using it regularly. I bought Gold, did online shopping, received cashbacks, linked my bank accounts, etc.

yesterday, I tried to open the app and I got message that my account has been blocked. I contacted their customer care but no satisfactory response was given. they are only vaguely saying that 'terms and conditions' have been violated. I asked which terms and condition have I violated, then they are not giving any proper response.

My money and gold remain trapped with phone pe and that too without any satisfactory explanation.

My account is blocked, without giving any proper information.

Government of India should take strict action against such arbitrary and unilateral decision.

Kindly help me to unblock my account and release my money and gold with phone pe.

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I order a product at flipkart payment done successfully by phone pay amount was 13834debited from my indian overseas bank transaction i'dp1810251208162366487191 and 165 rs debited from my phonpewalet. At the date of 25.10.18 same date i cancel the order at flipkart
Flipkart calming they done the payment successful at the date of 26.10.18.
But 10days to go after cancel my order i don't get my refund yet.
.

Nov 5, 2018

Complaint marked as Resolved

No step has taken only taling it will be solve in 48housr They saying contact each others custemer care that not there issue.

PhonePe customer support has been notified about the posted complaint.

Nov 05, 2018

Updated by Ayan Kumar jana No step has taken

Nov 13, 2018

Updated by Ayan Kumar jana Issue solve

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Address: Bangalore, Karnataka, 515001

Website: www.phonepe.com

@phonepe_ i have recieved refund from flipkart on 21st october, it is still not posted to my card. I called phone pe they told to contact bank, i contacted bank they told that they are just receicver ans they need utr number, phone pe is telling that utr number is not generated. What is this experience?
In future i will avoid phone pe if this is not resolved
Reference number p1810211749252729685271
Registered mobile number [protected]
Refund of rs 629 from flipkart on october 21 2018

PhonePe customer support has been notified about the posted complaint.

Nov 04, 2018

Updated by sabeel ahmed syed Check and do something, this is totally worse

Nov 05, 2018

Updated by sabeel ahmed syed If you have successfully initiated refund to bank, help me with ARN or UTR number, i will check

Nov 06, 2018

Updated by sabeel ahmed syed My bank still not received refund

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S

sauravkumar05

from Shillong, Meghalaya

Nov 5, 2018

My phone no : [protected] account got blocked.
what about my wallet balance?
how can we withdraw that

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B

Banasree Nath

from Kolkata, West Bengal

Nov 5, 2018

First irctc showed that transaction was unsuccessful but now they are shiwing my refubded money has been sent to your bank. But I have not received any money in my bank account.please give me back my 560 money as soon as possible

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Banasree Nath's reply, Nov 3, 2018

How much time u need to give back my money

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2nd nov 18, i supposed to booked train ticket on irctc. Procceded for payment via phonepe. Amount deduced from my acount ₹540, for same i have got sms from my bank, as well as from phonepe too. But booking got failed from irctc for not receiving payment. Money deduced but not proceed towords irctc for ticket booking.

Please resolve issue, and refund my amount in short time. I have cancelled my trip now.

PhonePe customer support has been notified about the posted complaint.

Nov 04, 2018

Updated by Atul.RT phonePe Transaction ID. C1811021717151693194177

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Address: 600029

Dear team

Am using phonepe account on 31st oct 2018 i got a message from phonepe stating that my account has been blocked due to security reasons. When i called to their customer support each one is saying different stories and no one is giving proper reason. Finally talked with am he said due to illegal activities account has been blocked. Though am a genuine user of phonepe have not done any illegal transaction and infact...

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I transferred 49000 rupees to another account from phonepe app on 02.11.2018 but payment is still pending. Amount is debited to my account.
My utr no.[protected]ticket id: 27261871
Phonepe transaction id: p1811021414035432891745 when i talk in to customer care, he said wait 3 days for solve your problem.
After days, they are not giving any answer correctly.
I am very disappointed by customer care behaviour.
I need money. I'm in a lot of trouble.
Please help me.

Payment is pending but amount debited to my bank account.

Nov 7, 2018

Complaint marked as Resolved

After 5 days they credit to benifeciry

PhonePe customer support has been notified about the posted complaint.

Nov 05, 2018

Updated by Prem Kumar Chandan Sir Please Help me my money not refund till .I am in lot of trouble.

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Address: 742401

I send rs - 16000/- to md mostofa zaman biswas third party upi app phonepe to axis bank a/c. [protected] ifsc: utib0000163. Amount debited from my sbi bank a/c but amount not credited to sender a/c. We already contacted with reciver axis bank branch they told us to talk with sender sbi branch. Sbi branch told me to lodge a complaint through netbanking portal. Please kindly help regarding this issue as soon as possible.
Here are the details,
02-nov[protected]nov-2018) to transfer
Upi/dr/[protected]/16301010/utib/[protected] 16, 000.00

Sender name : kh imdadul hoque
A/c no. [protected]
Ifsc code: sbin0001721
State bank of india
Mobile number: [protected]

Receiver name: md mostofa zaman biswas
A/c no. [protected]
Ifsc code: utib0000163
Axis bank

Nov 3, 2018

Complaint marked as Resolved

PhonePe customer support has been notified about the posted complaint.

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Axis Bank Customer Care

from Pune, Maharashtra

Nov 5, 2018

Hi, we request you to lodge a complaint by calling at the phone banking numbers or by visiting any of the branches. Regards, Team Axis Bank.

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Address: 495450

Dear sir, i would like to inform you that some body has done unauthorized transaction of 740 rs with ref. No.[protected] to yr company via phoneepe1428773 from my hdfc debit card on[protected]:10:39:11. The matter is reported to hdfc bank, i request you to please provide the detail of said transaction. Piz see the matter and request to refund the same to me.
Regards
Khoobchand sunhare
[protected]

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Address: Murshidabad, West Bengal, 742123

I pay electricity bill on 04august 2018. Via phone pay. Transaction id :n[protected]. Rs=3247/-from my bank accounts. Debts on 04aug.2018. This transaction was failed. But that's amounts not refunded my bank account. So i; request to you please consider this my application & solve my problem & help me to use your phone pay services. With regards
Mdhafizur rahaman.

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G

G Tech

from Salem, Tamil Nadu

Nov 2, 2018

My withdrawal has been blocked by phonepe of rs 9501. On withdrawal it shows error of txn failed every time and they dont have any contact no. So there is no any way to contact them. They say to complete KYC but there is no link to fill details.

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Address: urur

I had done wallet topup of 3300 but after cutting the amount for the my account the satuas of phone pe was ur trasation has been canncelt on 13th octber. Still nw i didnt revice any ammont. Of my register moblie number [protected] email. Id [protected]@gmail.com i had called the phone pe excute they said amount will be refunded within 7 to 8 working days

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I have tried a irctc train ticket booking through phonepe app. The amount has been debit from my bank account through phonepe. But the ticket is not booked. I checked in my IRCTC account which shows, payment is pending from bank end..the traveling date passed ..but ro response from phonePe app ..
Ticket Id:#26751132
Transaction Id:#C1810282010374259851697
The amount yet not refund from 3-4 days ..
Plz ..solve this...

PhonePe customer support has been notified about the posted complaint.

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N

nagaraj6

from Delhi, Delhi

Nov 2, 2018

Hello,
I have added money into my friend phone pay account on 27.10.2018 but the amount was 10, 000 debited to my bank account on 27.10.2018 and the transfer was pending and my friend didn't received the amount and not refund my bank account. raised the issue to phone pay on 28.10.2018 and could u resolve the issue as soon as possible.
thanks

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Address: 110086

We purchase phone pay milk mother dairy no -692 dated 29/10/2018 timed -6.35 am and my phone pay account ([protected]) automatically twenty one rupees deduct time -6:36 am transaction no - p18102906361163372018717,
Mother dairy owner show up our phone no any message revived regarding this amount & asking me twenty four hours amount automatic comes in wallet, but no any amount receive my wallet, please look into the matter, we are waiting your positive response.
Rakesh bisht

PhonePe customer support has been notified about the posted complaint.

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T

Tirtha Giri

from Kolkata, West Bengal

Oct 30, 2018

Galti see deactivate ho gaya please activate

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B

Bipul1966

from Darbhanga, Bihar

Oct 31, 2018

I booked irctc tickets from phonePe ..the app show transaction successful and amount debited but the ticket not booked ..when i check irctc app ..it show amount yet not paid from bank end .. transition unsuccessful..
How could deduct money.. without transaction successful ..it just wait my booking and time...

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S

Sirisha 1234

from Bhubaneshwar, Odisha

Nov 2, 2018

I have purchased gold on phonePe for 1000 and when I am selling the it is not working.so please help me how to sell my gold.i purchased gold on 26 th October and selling 28th October so it is saying it must 24 hours to sell gold from puchse.but it is 48 hours...so please help me.

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S

Surajsehgal

from Vijayawada, Andhra Pradesh

Nov 2, 2018

I want withdrawn wallet amount to bank. Then mistek. Phonepay wallet was deactivated. Please sir my phonepay wallet was reactivated. I hope

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Address: Mumbai City, Maharashtra, 400013

Website: Phonepe

I had made a transfer of rs 1200 from phonepe app on 26th oct 2018 and amnt is also debited from my ac but not credited to reciepient ac

Transaction id - p1810261352502005589588

Hi vishal,

Thank you for contacting phonepe!

We apologize for the inconvenience caused.

Regarding your recent query, ticket id: 26488379, please note that your transaction with transaction id: p1810261352502005589588 inr: 1200 is pending since the receiver's bank has not provided a confirmation that this payment was successful. The status will be updated within 3 days from the day of the transaction which is the time frame provided by the bank.

PhonePe customer support has been notified about the posted complaint.

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N

Nikhil Jethwani

from Raipur, Chhattisgarh

Oct 30, 2018

Amount deducted from my account but not credited to receiver’s account.
Payment was done through PhonePe UPI transaction.
Beneficiary bank is punjab national bank.
And my bank i ls also punjab national bank.
PhonePe shows that the transaction is successful.
But the amount is not credited to receiver’s account

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R

Ramesh Varmab

from Mumbai, Maharashtra

Oct 30, 2018

Dear Sir/Madam,
My Transaction of Rs. 15000/- was get failed on 26/10/2018 but amount was debited from my bank. While amount didn't get credited in payee's account. After 5 day there is no refund from Phonepe for failed transaction.

Please help
Regards,

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Address: New Delhi, Delhi, 110046

I transferred 25000 rupees to another account from phonepe app on 26.10.2018 but payment is still pending. Amount is debited to my account.
My UTR no.[protected] Ticket ID: 26510886
PhonePe Transaction ID: P1810261640290864227535
When i talk in to customer care, he said wait 3 days for solve your problem.
After 3 days, they are not giving any answer correctly.
I am very disappointed by customer care behaviour after 3 days.
I need money. I'm in a lot of trouble.
please help me .

PhonePe customer support has been notified about the posted complaint.

Oct 30, 2018

Updated by MJ Junaid I received my money today. My problem is solve.

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R

Raju Billa

from Gangawati, Karnataka

Oct 31, 2018

Please I have a concern I have transferred the money 5000rs my friend phonepe account but not credited my friend account still my 5000 is debited so please resolve my problem

PhonePe Complaints & Reviews

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PhonePe reviews & complaints page 145

cannot withdraw money from wallet

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blocked my account without any reason

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amount debited from account but not transferred to another account

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cash not refunded

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phonepe | blocked my account for no reason

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my phonepe account 7737613599 blocked today without any reason

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account is blocked for no reason

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not getting refund from phonepe

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refund not received still

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amount deducted for train ticket, booking on irctc but booking failed

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phonepe - account blocked. ticket no: 27065797

payment is pending but amount is debited to my bank account

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phonepe amount debited from sender a/c but not credited to receiver a/c.

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unauthorised transaction

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dated 04 aug.2018.

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for nt receiving the cancelled transaction amount3330 of transaction id p1810131855104814214200

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transaction successful but pending from banking(irctc)

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money deducted automatically

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amount debited from my bank ac but not credited to recipient ac

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payment is pending but amount debited to my bank account

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