PhonePe Complaints & Reviews

Mr. Sailesh tiwari send 500rs via phonepe through upi transaction to mr. Avnish pandey, amount debited from sender's account but not yet received by recipient account. Transaction id -=p1811202328284403773434, 20/11/2018 at 11:28 pm. Its now 6 days amount is not yet received by either sender or receiver.
So please kindly refund our money.
Thanks
Mr. Sailesh tiwari

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S

sourav#mondal

from Darjiling, West Bengal

Nov 26, 2018

My mobile number is [protected], by mistaken my friend deactivate the wallet account. Please tell me the procedure to re activate the wallet account.
Thanks
Sourav Mondal
Warehouse Admin
West Bengal, India

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I did a money transaction at one of the Patanjali stores in Hyderabad on 23rd November for which I was supposed to get the cashback from phonepe as per their offers but I didn't received the cashback even after 48 hours of transaction. I raised a complaint in phonepe app but no response has come till now.

Please look into the matter and do the needful as soon as possible.

Thanks

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V

Venky army

from Hyderabad, Telangana

Nov 29, 2018

Please activate my phone pay wallet

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Address: 575025

I had booked my ticket from phonepe but i didn't get the pnr number till now and it is showing that transaction is successful
My train is at tommorow night so plz do fast i get to know weather my ticket is confirmed or not
Plz inform me fast because if my ticket is not booked then i have to book my new ticket becuze i have to go tomorrow so plz be fast and i want my refund as soon as possible
Ticket id no. 29337314
Transaction id c1811241809066137341243
Contact [protected], [protected]
Email [protected]@gmail.com

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My friend send me 500 rs through phonepe app amount debited from his account but not credited to me at midnight 21/11/2018. Transaction details:
Id: p1811212345521432351029
Amount: rs. 500.0
Please resolve my problem. Message to friend that 500rs is debited from their account is recieved on 22/11/2018 at 1:39 am.
Kindly please resolve uor problem
Thankyou

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N

Narmadha H

from Hyderabad, Telangana

Nov 26, 2018

Date of incident: 28 Oct 2018
I recharged my Jio number on 28 Oct, But Transaction is failed. The amount deducted is Rs 399.It will be deposited in 5-7 working days.I didnt get the amount yet.
Desirable solution:Requesting a refund

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R

Rupeshkumarlanjhi

from Bhopal, Madhya Pradesh

Nov 26, 2018

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I transfered 500rs to my friend (Mobile no.)=[protected], transaction id =p1811212343009581525807 in phonpe app through upi, amount deducted but not credited to receiver & and in app it is showing that amount has been credited to recipient's bank. Please solve my problem. The transaction has been done on 21/11/2018 around 11:00pm-12:00 pm.
Thanks

Nov 22, 2018

Complaint marked as Resolved

Resolved.Thanks.

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K

[email protected]

from Perundurai, Tamil Nadu

Dec 11, 2018

I transfered 5000rs to my brother (Account no.), transaction id =P1812010941414332586539 in phonpe app through upi, amount deducted but not credited to receiver & and in app it is showing that amount has been credited to recipient's bank. Please solve my problem. The transaction has been done on 01/12/2018 around 09:00am-10:00 am.
Thanks

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Sir amount debited for train ticket booking but ticket not booked for reference i am sending the message came to me and ticket i'd... Rs. 305 (Ticket fare: rs. 305, pg charges: rs. 0) has been paid for order ref: [protected] on irctc via phonepe. Date[protected]:41.. Ticket id is #28882900. "you've paid rs.305 to irctc via phonepe from your state bank of india account." ". Dear sbi upi user, your account is debited inr 305.0 on date[protected]:41:51 pm by upi ref no[protected]" so please solve the problem as early as possible

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Nov 20, 2018

Updated by gaganvishnu Solve it as early as possible

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Address: 700113

Website: phonepe and flipkart

Phonepe was initiated a refund amount rs 671 /- on 6 th of november 2018 today is 17 th of november till now i did not get my refund. My contact no is [protected].
Below contain which was mentioned by flipkar/ phonepe in my account.

We have completed your request for refund. ₹671.0 as refund will be transferred to your phonepe wallet by thu, 15 nov. Credit card refunds will take 7 business days. For further details, please contact your bank with reference number p1811061347368430202863.

Nov 20, 2018

Complaint marked as Resolved

flipkart refund .

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A

A.k Jaiswal

from Jaipur, Rajasthan

Nov 20, 2018

Amount has been debited during transfer of money but transaction has been failed and amount has debited from my account. That transaction has done on 16 October 2018 but problem hasn't been solved yet. Time to time they exceeded the time of money refund.

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S

Soniya Raju

from Bengaluru, Karnataka

Nov 20, 2018

I had made the IRCTC ticket booking payment through PhonePe on 7th of November and even after 7days no clue about the confirmation. IRCTC app there is no reference of my booking. PhonePe would require 4 more days to confirm? not sure wheather the payment has reached IRCTC. What if no seat confirmed? Very disappointing to see the neglent service.

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Website: Www.phonepe.com

In my phone pe account i have raised ticket in help line regarding adding bank account and shared screenshort message.with in 5 min i have received call from one person and asking me to revert back to some mail id with account details,
But i have checked same thing with phonepe support team they informed that they didnt make any such calls
And my concern is how that person would know details what ever i have shared details in that help line number including with comment and links he know .is this phonePe shairing such details...

Nov 18, 2018

Complaint marked as Resolved

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T

Tanerao Singh Bhati

from Anta, Rajasthan

Nov 23, 2018

Money transfer through phone pe and debited from my bank a/c but yet not credited into another bank a/c . what would i do

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Address: Bangalore, Karnataka, 560029

Booked Ticket on IRCTC using PhonePe amount debited INR 1955.49 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to say anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. The Message recived from my bank as below:
Rs. 1955.49 (Ticket Fare: Rs. 1955.49, PG Charges: Rs. 0) has been paid for Order ref: [protected] on IRCTC via PhonePe. Date[protected]:21.

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J

JÀséém VJ

from Bengaluru, Karnataka

Nov 20, 2018

Dear phone pe 14 Oct I'm paid the electricity bill to the hubali electricity bill company the transaction is not send the money to right operator please I'm requesting you to please refund my money to my account ðŸ™ ðŸ™

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S

Selvakumark | AVN Ayurveda |

from Coimbatore, Tamil Nadu

Nov 20, 2018

Sir I loss my money 90, 000 from my account through phone pe online transaction I not complain about phone pe my mistake only Can you give any solution for my fraud person transaction.

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S

Shyam karmakar

from Siliguri, West Bengal

Nov 20, 2018

There is very bad service from phonepe company. Wallet activate to deactivate is not possible to there. Pura ghatiya. Plz update

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A

Arunk0143

from Chennai, Tamil Nadu

Nov 20, 2018

My Phone pay wallet has been deactivated by mistake and my refund till now is not created in my wallet .how do i get it activate.

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Address: Rampur, Uttar Pradesh, 244901

Website: www.phonepe.com

I order a product at flipkart payment done successfully by phone pay amount was 1159 debited from my state bank of india transaction id P1811021250492733850173 and 30 rs debited from my phonpewalet. At the date of 2.11.18 same date i cancel the order at flipkart
phonepay claimimg they done the payment refund successfull i got a 30rs in my wallet but didnt get money in bank account.for returning money they are just giving an ARN no 75105178307001428125460 And saying to coordinate with bank
13 days to go after cancel my order i don't get my refund yet in my bank account.

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F

fai619

from Hyderabad, Telangana

Nov 16, 2018

I did a transaction of 300 rupees to my friend. The bank had deducted the money with the UTR number[protected]. But the transaction got failed. How will I get my refund. The support option in your app is giving some weird explanation that I canâ€™t understand. Please let me know what you can do.

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M

Madhugowdaar

from Tiruvannamalai, Tamil Nadu

Nov 20, 2018

I am not able to sell (gold) it is showing error message â€œ for security reason we have declined transaction please try after72 hours â€œ please solve my query very quickly thank you

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Madhugowdaar's reply, Nov 14, 2018

My phone Num 9591721222 e mail [email protected]

Madhugowdaar's reply, Nov 14, 2018

Gmail [email protected]

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Address: 721431

Respected sir,
I was sending amount of ₹500.00 to krishnendu pramanik using phonepe upi, which transaction ID P1811012204082456417331on[protected] & amount debited from my account on[protected] but receiver not received still now.then i was complainted against transaction through phonepe apps but yet still no respond from you.so please take the necessary action as soon as possible.
Thanking you.

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J

Jagmohan A Vishwakarma

from Itarsi, Madhya Pradesh

Nov 16, 2018

Sir mai 3/11/2018 ko phonepe ke dwara sbi a/c se 10000 transfer kr rhi thi failed hua transfer sbi a/c se 10000 debit ho gya but samne wale ke ps credit nhi hua jiska transaction

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Address: 606601

Website: www.phonepe.com

Transaction amount 246 still not received, tmade on 27 oct. Phonepe customare care said it will be reslolved on 1st nov, and then they said it will resolved by5 th nov, again i called to phonepe they said it will be resolved by 10 th nov, now they said it will be resolved by 15 the nov. Ticket26655496. Every time they shifting the dates only, my money not refunded till now

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D

Devanand Devrao Kirtak

from Pune, Maharashtra

Nov 13, 2018

Phone PE par Mera no.[protected] hai please active Kar de wallet Kam nahi Kar Raha hai sir.plese help me

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Devanand Devrao Kirtak's reply, Nov 5, 2018

My no8975774474 is block please help me

D

[email protected]

from Nizamabad, Telangana

Nov 13, 2018

I want to reactivate my phone pe wallet immediately due to my mistake I deleted my wallet account I call customer care but no response. So please activate my phone pe wallet

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H

Hemraj Nikumbh

from Dhule, Maharashtra

Nov 15, 2018

My money transfer to ac no. [protected] instead of [protected] SBI
so kindly refund my money to my account.
above transaction happen on dt. 09.07.2018
Money transfer by My friend Mobile number is [protected] Dipak Sonar

My NAme is Purrushottam Foolsingh Patel
Mob.[protected]

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V

Venkateshj45

from Ongole, Andhra Pradesh

Nov 16, 2018

I used phonepe to book train ticket on irctc website and the transaction failed as a result my money was deducted.so please resolve this issue as soon as possible and my transaction I'd is[protected]

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S

susmitha rajuri

from Hyderabad, Telangana

Nov 16, 2018

Hi, My friend made a transaction on 4th Nov 2018 ..phone pe says that the amount were credited but I didnâ€™t get any message from bank ..itâ€™s been 8 days ..when I call the bank people they say that no transactions were made to your account ??
So how should I proceed now ??

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M

Mohamed Haji

from Kottaiyur, Tamil Nadu

Nov 16, 2018

I send 1000 rs to an account on[protected] with reference to this transanction id
P1810251736463939851394 through phonepe but the money was not got by the reciever.till now transaction was in pending when will the reciever get money.

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M

Mohamed Haji

from Kottaiyur, Tamil Nadu

Nov 16, 2018

My transanction id is P1810251736463939851394 when will the reciever get my money or else refund my money back .

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Address: 560029

Website: www.phonepe.com/en

Money 9999 got debited from my mother's sbi account, we got sms saying it is transferred to some ones phone pe account othpg 391961 phonepe pvt ltd bangalore on 10/11/2018, it is totally fraud transaction, my mother do not hold any phone pe account, i want phone pe to reveal the identity of this person whose account got credited with this money and revert the money back to our account, also whenever this kind of digital wallet transaction is happening there is no clarity in the information given on net banking or sms to trace it back

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K

krishna kicha

from Chennai, Tamil Nadu

Nov 13, 2018

Recharge number is wrong I want refund

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krishna kicha's reply, Nov 7, 2018

N1811071237052064

V

Vivek1231103

from Ernakulam, Kerala

Nov 13, 2018

Phonepe has blocked my primary account for no reason. I am a regular user of phone pe and i have not violated any rules and regulations. I have 1032rs wallet balance and gold of worth Rs 800. The call centre is also not aware of the specific reason. So i request phonepe 2 unblock my account as soon as possible because i use phonepe quite a lot.

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B

Badrinath Kale

from Nashik, Maharashtra

Nov 16, 2018

Sir/madam,
My phonepe transaction is pending with P1811011626216126465695 transaction ID. When will it be completed/ successful?
Please help.

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Address: 682030

Website: Phonepe app

I tried to book train tickets via irctc app and payment via phonepe. After paying through phone pe the money got deducted but the tickets were not booked and it was shown in failed transaction list and it said "no response from bank". I tried to book again and the same thing happened again. I'll attach the screenshot of phonepe transaction history and booking history from irctc app. There was no response from phonpe help yet.

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Address: Kamrup Metropolitan, Assam, 782403

Date: 10/11/2018, i have transferred rs 500 but the transaction was failure. The money is debited from my account but it is not credited to receivers account. The money is still not refunded to my account. My transaction id is p1811101212058256642241. Ticket id: #28052306
Please resolve the issue as soon as possible and refund the money to my account. Thank you.

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J

Jãyvãñt vàlmíkì

from Murwara, Madhya Pradesh

Nov 13, 2018

My phonepe using number is [protected]

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K

Kishore Präbhå

from Hyderabad, Telangana

Nov 15, 2018

P1811071231351282238197 my transaction I'd on 7th November I'm transfer 2000rs another account my ammount deducted but not received receiver account and no refund till the day

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R

Raju P G

from Bengaluru, Karnataka

Nov 15, 2018

My son deactivated phonepe wallet.now I open my phonepe wallet showing, your wallet deactivated.now i wish to activate my wallet.So kindly activate my wallet

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Hi,
Balaji here,
I was booking train tickets from irctc app and after booking tickets the money transaction that was made through phonepe.And money was deducted but the ticket booking remained pending.
So I hope you will notice the complaint that is mentioned here and to resolve my problem as the amount has been deducted unnecessarily.

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S

SCity Babu

from Chennai, Tamil Nadu

Nov 13, 2018

Dear Sir,

When will the amount be credited to the receiver?
but also pls see attached the my phonepe app display for you reference.
Pls urgently money to my account.

Thanks,
Best Regards,
S.Citybabu,
Chennai.

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Address: East Godavari, Andhra Pradesh, 533106

Transaction details:
ID: ICI85cae909a26945b1aaef4470f28b0c1b
Amount: Rs. 870.0

UTR NUMBER :[protected]

Amount got deducted but the transaction failed on 1/11/2018. I still haven't received my money back into my account.

There is no response from Phone Pe customer care. There is not even any update on the ticket I raised. Kindly resolve this issue as it is already 10 days after the transaction failed and Phone Pe failed to refund my money back into my bank account.

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Address: Patna, Bihar

Sir,
I tried transfer of ₹20, 000 from axis bank account no-[protected] to sbi bank account no - [protected] two times on 14th october and one time on 15th october 2018 via upi on phonepe app. But amount credited was only one time on 14th october and one time on 15th october whereas amount debited two times on 14th october and one time on 15th october.
I complaint the customer service of phone pe app as well as banks.
But refund was still not done.
Kindly look into this matter.
Thanking you.
Chandan barnwal

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Axis Bank Customer Care

from Pune, Maharashtra

Nov 9, 2018

Hi, we are here to help! Please Inbox us your registered contact details. We will revert shortly. Regards, Team Axis Bank.

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Address: Gurgaon, Haryana, 122001

I had made a transaction of rs 5000 on 3rd nov 2017 from airtel digital card to another online wallet (Phonepe), the issue is - amount deducted from account my airtel virtual digital card but not credited in account wallet.

I raised the complaint more than 100 times in airtel and phonepe but they didn't give any solution, everytime they said that it's done from there side. Phonepe team is saying that they didn't received the money also transaction id not generated for the same at their end.

Please find the attached transaction snap of my airtel app.

Please suggest the next course of action as it have been more than a year and still i have no solution.

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As i mentioned in the subject, i have made a transaction today, amount has debited from my account but amount has not delivered yet to the recepient.
Please check and resolve the issue as soon as possible.
I have trusted phonepe a lot while doing transactions as i have done so many transactions with phonepe but this is the first time i am facing such issue in phonepe...

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