PhonePe Complaints & Reviews

I tried transfering 3149 rs 3 times...each time it git failed and 4th time the wallet is topuped...but it debitted the amount 4 times totally and only one transaction got successful...but it debitted (3149*3)rupees for 3 failed transactions...
What should i do now...
I called support and they are telling me its banks problem...
Wait for 7 days
...

I was victim of fraud transaction of sbi atm card of rs. 9999/- dt. 22-may-2018 by fraud phonepe user. I have called phonepe customer care to cease fraud user wallet by sharing transaction sms details and phonepe had blocked user wallet and requested me to raise cybercrime complaint through cybercell of respective police station to get refund in my account. I did it and phonepe asked me to share all details regarding passbook/identity/consent letter. I shared all details with phonepe and they initiated refund with arn [protected] dt.[protected], but there was no refund amount in my sbi account till date. I contacted phonepe regarding no refund, they told me to raise chargeback request to bank. I did it, but sbi replied that there is credit amount in your account. I contacted phonepe regarding this, but they are not sharing any details of transaction like transaction account, date, amount etc except arn. Please help me to get my refund back. My phonepe complain id is 13974960.

Issue faced: "amount credited and again debited from my bank account with same reference id".

Date and time of the transaction: 23/07/2018 at 8:32pm

Reference id:[protected]

Sender a/c no:[protected]Paytm payment bank)

Receiver a/c no: [protected] (Bank of india)

Registered mobile no: [protected] (Receiver) and [protected] (Sender)

Amount: rs.500

App used: phonepe

I, bikash kumar patra, account no - [protected] has done a phone pe transaction of rs10000/- on st 27.5.2018. The beneficiary account was credited but kept on hold.
The transaction reference number is: bupi/[protected]/[protected]:5026/upi. I have approached the bank for resolving the issue. But they couldn't and asked me to contact phone pe.
Kindly look into the matter urgently and do the needful.

Bikash...

Dear team i have done two transitions on 23 april[protected] and 20000 but i entered worng account number which is having 15 digits but i have entered only 14 digits amount is debited from my account but not cradited to beneficiary account so please slove my problem as soon as possible the utr for 10000 is[protected] utr for 20000 is[protected]

Transferred amount of rs.300 from sbi to phone pe wallet, bt its showed trasction was pending... And it is debited from bank and not transferred to wallet it shows trasaction is pending... Latr i contacted my bank and they told its a problem from phone pe... And i called phonepe 24*7.. At beging they said its not our mistake its ur banks and cellphones mistake foolishly at the begining... Later he agreed it... Its a problem of phonepe......

On 8-aug-18 i received cashback offer message, HTTPs://WWW.phonepe.com/app/offers/2018/july/26/first/en.html, as per their offer for 150 spent get 100 rs cashback, i made a purchase on 31-july in appolo pharmacy, after that i contact phonepe bez of not received the cashback, their answer is very rude, even they are not considering what we told, telling their version, unhappy with their service, for them customer is the #, they wont care, unfaithfull team and company.
Mobile no:[protected]
Orderid :[protected]

Phone pe complaint no 18208979 dated 22.07.2018 still not resolved transaction failed on 01.07.2018 while redbus ticket booking, but still not received refund from phonepe to my airtel money. Even after i have send all proofs for transactions to phonepe. Phonepe customer support staffs are irresponsible.
Very very poor and worst customer care support i have ever seen.

On 28/07/2018 i tried to make recharge for jio four times.. All the four times the transaction time was over and i received payment failure message.. Fifth time i was successful and my jio number got recharged.. After a hour i received 4 messages saying that my ac got debited rs.398 (Twice).. Rs.448 (Twice)..

I was literally shocked and i am facing issues frequently like this in phonepe... Sometimes ur app was very good in servicing us but nowadays this type of issues we r facing..

Last month also i faced the same like situation while trying for fund transfer of ₹8000/-.. (As i am a officer in canara bank i was successful in getting back my money via bank itself)..

Kindly do the needful in this matter at the earliest and try to provide customers hasslefree service...

Regards
Muthukumar p
Canara bank
Chennai

I did an transaction via phonepe for for dish tv account for rs 897, it is showing as sucessful in phonepe app but did not reach in my dish tv account. I tried with phonepe customer care but they are saying that transaction is done sucessfully. And dish tv customer care asking to pay again as transaction was not successful. I know whom to blame for this.

Transaction id: p1807231515398739439680 with the utr number:[protected]
Merchant transaction id: sdkiupi3930733

Rajesh

I have received a call stating that i have won lucky contest worth of 10k and i have received only 6680 i am trying to reach out customer care they are not providing proper resolution and the managers and playing around without any resolution.

I would like to raise a compensation on the website for giving such a poor service and i have all the email conversations which is completely not satisfied and they are playing with me from almost 20 days which is not acceptable.

Request to help me out to solve the problem to get back my 3200 with the compensation for delaying the prize money and poor customer service which made me to call almost 70- times

I booked a Bus ticket in phonepe transaction I'd was:S1807032305498893954923, Ticket id:83GXN2J5. I paid of rupees 1144.5 rs in the amount you cc charged 54.5rs for GST, but in the invoice bill there is no GST number. You cannot charge money without a GST number in the bill. Please find the below attachment
I want a bill with GST number in the bill otherwise I put a case on you. It's an offence. Iam waiting for your reply
Please resolve it ASAP..

PhonePe — unable
After transferring 2000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem. Interaction/request id -
18551949
The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved.

Sir, my balance was to come on my bank of baroda debit card from phonepe wallet on july 13. It was to be updated in my account till july 22, but the balance is not credited to my account yet. The return was ammount 1385.
The a. R. N. Number given by the company is.
A. R. N. Number = 30001081998187209880041
Refunde date = 13/07/2018
Date of refund update in bank account = 22/07/2018

P1807251436394571544628 this is my transaction id and my ticket id is #18445669. I transferred rs. 2000 from my account to indian bank account in phonepe. The amount had debited (Rs.2000) from my bank account but in phonepe i did not receive either transaction success or failure. But i got the sms from phonepe that it was depited. This is the third time im facing this problem. I feel very akward and streeful to use phonepe, please return the amount, its very urgent... To transfer.

Hi,

20.07.2018 i am transfer to IOB bank Account trough phonepe. fund not credit the transfer account. i will raise the Ticket he is told found transfer failed. why transaction failed. no information received. if any failure send the msg for consent person.
this amount transfer for my friend hospital expense. how can i mange the issue.
refund the amount urgent basic.
Transaction id: P1807200941222636166429

I have made a transaction in myntra through phonepe. I cancelled the order due to some reasons. It is about 2 weeks ago 6th july i made this transaction. they already credited their process. But i didn't get my refund back from phonepe. I have contacted phonepe by several times. but they didn't even reply me properly . I have waited 14 days for my refund . I am attaching their reply with this complaint. Please refund my amount as soon as possible. Phonepe customer support saying that they already finished their refund procedure and ANR number attached hereby screenshot

Without my authorization and without any intimation my phonePe wallet amount was transferred to Flipkart account and also the bank details which i have linked to phonePe account have been reflected on my flipkart account. This is obviously a fraud . I think i must have to lodge a complain against PhonePe as it is a cyber crime. We going to loose faith on RBI 's policy.

I have made a transaction in myntra during their end of season sale through phonepe. Order id[protected]-0740401. Which is geot cancelled by myntra. I did not cancelled that item .but due to some reasons they cancelled my order. It is about 3 weeks ago 24th june i made this transaction. Myntra updated their refund process to phonepe and they confirmed it is under phonepe hand .they already completed their process. But i didn't get my refund back from phonepe. I have contacted phonepe by several times. but they didn't even reply me properly . I have waited 1 month for my refund . I am attaching their reply with this complaint. Please refund my amount as soon as possible.

श्रीमान जी मैने 22 जून 2017 को 3300 ₹ का ट्रांजेक्शन मोबाइल नम्बर([protected])पर भेजा था आगे फोनपे अकाउंट राजस्थान मरुधरा ग्रामीण बैंक-चवा का था उनका ifsc कोडsbin0rrmrgb है के खाते से ऐड था उसमे पैसे जमा नही हुए और मेरे खाते से निकल गए मैने कई बार इस के समाधान की मांग की लेकिन कोई हल नही निकला अब कोई समाधान निकाले श्रीमान जी आपका एहसान रहेगा| pls.help me