PhonePe Complaints & Reviews

After transferring 5000 rupees to phone pay wallet to transfer money to bank account but after adding money withdrawl option is not actii've nd not working.. Its saying kyc are temporary unavailable.. Thats mean i cant transfer money now.. I have talked with customer care but they said that u can buy anything frm wallet money but right now cant tranfer money bcoz of our service is unavailable.. Now i dont want to buy anything i want to make...

For a emergency purpose After transferring 1000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and unable to commit the time line to resolve the problem.
if you have problem with the ekyc then you must notify the before Wallet topup.br...

I wanted my money to be transferred from
My older account to the newer account, since the older account got disabled. I registered a complaint on phone pe for the same. I was asked for a few details. After providing them, i was being told the transfer would happen within 2 days, but since then it has gone on hold for an indefinite time. I have been calling them for a month evry now n then. And they haven't done anything. The app is...

I pay eb bill on phone pe by using my phone pe wallet amount 150 and my upi amount 140 totaly rs290, but bill status pending debited amount from my account but no bill pay successfully. So i pay 2nd time using my upi rs 290 payment will success. My first transaction amount when will credit on my account. Please solve my problem. Credit my amount rs290 on my account....

Sir my name is amit kumar i have added 6000 to phone pay wallet to transfer money to bank account but after adding money withdrawl option is not actii've nd not working.. Its saying kyc are temporary unavailable.. Thats mean i cant transfer money now.. I have talked with customer care but they said that u can buy anything frm wallet money but right now cant tranfer money bcoz of our service is unavailable.. Now i dont want to buy anything...

After transferring 5000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed.
Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable".
On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem. Interaction/request id[protected]

Very disappointing, my money is blocked now....

This app is one of the worst app.i added money to phone wallet from my fathers debit card. The money added to the phonepe wallet.

After some times i try to withdraw my money from the wallet to my bank account which is linked to the phone pe wallet.

When i enter into the withdrawal options, it shows "complete your kyc" but i already completed ekyc by using my pancard.

When i click the option, it...

I have done rs. 100000 (One lac) transaction from a/c no. [protected], union bank of india, rathyatra, varanasi, up, to a/c no. [protected], ifsc ubin0rrbkgs dated 10.05.18 but as per the suggestions of your customer care i did complain from receiver bank but till now it is not clear that amount is where or in which account gone. Please help me to feel the requirement of money. I am suffering from deep challenge.
Regardsbr...

I am unable to login my phone pe account. I have network issue on my phone. So i changed my sim from sim slot 1 to slot 2. After that it was showing the registered sim card was not found on this device. Due to the network issue i can't use sim slot 1. So please help me to resolve this issue as soon as possible. I m using it for my loans transactions. Do the needful.
Regards......

I made a transaction of 320/- for dth on[protected] but transaction failed and my money debit from my account. My debited money does not refund and phone pe status show that money credited to your account. This is cheat a customer by company. So please refund my money back. My mob. No.[protected], tara sky dth [protected], mail id [protected]@gmail.com...

Hi,
Phone pe and Airtel Money are violating the OTP rule which should be entered by user. But these wallet companies are not giving the chance if any transaction initiated. Recently, I wanted to recharge my number but unfortunately it was wrongly entered. I thought, OTP is to be entered and I will stop this at that level but there was no chance to enter OTP. All of sudden recharge done. My Rs399 wasted. Like my money so much people...

I sudeep jaiswal I have done a recharge of 319. On 15/5/2018 But I can't receive till yet.
phone pe is saying that he had refund the amount on 18/5/2018 with this Reference no. Is[protected] the given time to me was 24/05/2018. I had wait till the time given by them I have called them so many times but issue didn't solve.
So please refund my amount of 319 as soon as possible to my email ID is [protected]@gmail.com.
...

I have done a sbilife insurance payment on 9th may via phonepe app 3016 rupees amount was debited but payment was not done... Using canara bank debit card i done that payment phonepe said that amount will be credited within 7 to 9 days (Ticket no.[protected] but it took more than 15 days stil refund amount not credited.. I hope after this complaint positive action will be taken.....

I have purchased gold (10gm) during akshayatritiya offer in april-2018. I was eligible me for cash back of 1600+ and got confirmation messaged on the same. But the cash back amount did not get credited till-date. Inspire of repeated follow-ups over mail and support tickets the amount is not credited still. Worst thing is now they are saying i have already claimed this amount!! Where as my wallet bal is 0 and said cash back transaction details...

I all redy complaint but not soled what your phone pe service 1 time 2 time 3time complaint what your service not happy with your service 3 /4 time phone cal but not solved kyc services are temporarily unavailable plese and same service plz qick my problam solved my ticket no 14036534

1 ticket no 13911799 not soled
2 ticket no 13921078 not soled
3 ticket no 13919180 not soled...

I recharge my jio no as on 23th but due to technical error transaction fail as on 24th amount but debited my account as on 23rd but phone pay not refund my money told me contact to your bank

Bank inform me it is service provider responsibility not bank

Money is already credited in his accounts

Now what should i do whether i forget my money...

Sir i book a mobile on flipkart of rs 5999 on 13 may 2018 and payment done by phoe pe app but my order is cancel on same day and return amount of rs 5999 credit by phon pe in which 60 rs in my phone pe wallet and 5939 in my bank account and tell ur amount reflact in ur account on 22 may but not reflect when i call phone pe they give me arn no.[protected] and tell me to go bank and fill charge dispute form. When i go bank they tell...

Dear sir/maám,

I made an electricity bill payment of Rs 300 for CESC Kolkata Electricity bill ( Transaction id: N[protected]) on 10/05/18. Due to some reasons, the transaction failed but the money has been deducted from my account. Although it was promised that the amount will be refunded within 7 to 9 working days but it's been 13 days since, but the money has not been refunded yet.

Please look into...

Sir, i am calling a customer of phone pe wallet. Hello sir, for the past few months, my almost 5000 cash phone has been trapped in phone pe's wallet and it can not be withdrawn in the bank. I have complied with them at least 10 times. Sir, he still says that wait, sir, he does not understand anything about our help, please fix this work as soon as possible....

Actually i was expecting a refund of payment amounting 5999 from phonepe but it is not received into my account but phonepe support just replies with giving an ARN Number and my bank customer care is not confirming any kind of such ARN Number and due to this my money is stuck in between i didn't received the payment into my account and for your reference i am attaching phonepe's message screenshot....