PhonePe Complaints & Reviews

Hello I'm Diwakar kumar gupta
The phonepe application is a 3rd party application for doing transaction using the most prominent way called unified payment interface. The rule is very simple you just need to register you mobile number (as same as you have connected the mobile number to you bank account) in the phonepe application. And verify your bank by sending a message through it. After providing all the vital process required for doing UPI transaction, you just give your friend's or family member's account number/upi id /mobile number(which is either connected to bank or must have phonepe account) for sending the money. I also have gone the same usual process and 3 of my friends did the same. But the shortcoming of phonepe application divert the amount which must be credited to my account is gone someone's else account. My friend put my mobile number and sent the amount and that amount gone to a another named person. Which is extremely shameful misconception of phonepe application.

I am a victim of poor customer service of phonepay wallet.It is more than one month and still they are not transferring my money.
An order was placed through Flipkart on 16th may and paymnt was done by via PhonePay wallet . The return(of amount 2099/-) with return id[protected] was requested on 29th may. And the status was showing on flipkart “flipkart process the return on 2nd June 2018”. But the money was not transferred.
The 1st call I made to the PhonePay wallet customer care on 11th june(call ID[protected]. And they assured that the problem will re refsolved as well as the money will transfer within 14th june .But to my disappointment I didn’t get my money back .
The 2nd call I made on 15th june and was assured with the lie that the refund was initiated and the fund will transfer within 17th june 2018.But the amount is yet to credit to my account.
The 3rd call I made today (23rd june) and with the greatest disappointment they told me that they will send me an email regarding this problem without uttering a word about transferring my money.
So I have called them three times and they are just doing nothing but lying. I also don't know exactly on which day they will take the initiative to solve this problem.

Regards,
J Sardar

Sir,
I had registered a complaint earlier as well but no steps were taken. I had requested money transfer from wallet a to b because my older number is deactivated now. I contacted phone pe about the same four months back. I was being told the process is on hold. And today when i called, they said the process has been disabled. The amount is 899 rupees. But the efforts i have been making for these four months are huge, mailing and calling them.
I just wish the forum strictly takes action against them so that they can't fool people around.
Thanks!

I paid my bill in spencer allahabad. The money was deducted from my account but spencer staff told that they didnt get the money and the money will be refunded.
Please refund my money asap and if spencer staff told that this is phonepe issue.
They are not responsible for that. Why anyone else not taking the responsibility. If you are making any transaction app the first priority is to see what if transaction got failed. At least notify people when money will back.
This is so irresponsible.

My name is Shivam phone pe [protected]
I made a transaction means transfer 500 Rs to my friend on 21st June. It was showing pending but amount debited from my bank account. If the amount is debited from my bank and not credit in my friend bank account so I want to ask a question to phone pe that where goes my balance at the time of pending.
and after the transaction of 500, I made another transaction of amount 1 Rs. and it got transferred. what is this...Just ### service provider phone pe.
I was a loyal user of phone pe and always use and also I was a promoter for phone pe but now the time comes to think about to stay with phone pe. Goodbye phone pe

I have tried to transfer wallet balance to account. I have already updated kyc documents. But its showing e-kyc services are temporarily unavailable. How to recorrect it. I am very much disappointed about this as i am using first. So can you please rectify it as soon so that i can forward it as much as possible. I am expecting positive response from your side.

Phonepe allows us to store money in wallet for easier transaction with a withdrawal option as well, which is necessary. Recently after i installed it, wallet withdrawal demands completion of ekyc. But on clicking that option, it says ekyc service is temporarily unavailable. It has been like this since last many days. This clearly shows how irresponsible 'phonepe' is. By not allowing withdrawal from wallet, they get benefitted as customer is forced to use that app for making payments till that balance is used up. What's the use of such wallet wherein the money can not be restored back to the bank account. My account no. Is [protected] prafulla sharma

Dear sir / madam,
Recently i have noticed that over a period of time my money is being siphoned off from my bank account (1012xxxxx677) through phonepe without my knowledge and authorization. No otps were received on my mobile phone. I have no app of phonepe on my mobile.
For instance transactions of (1) rs. 3000/- dated 06.06.2018 (2) rs.2600/- dated 03.06.2018 (3) rs. 485/- dated 02.06.2018 (4) rs, 2200/- dated 13.05.2018 and (5) 2850/- dated 13.05.2018.
On june 8, 2018 i have blocked and cancelled my sbi debit card (No.5596xxxxxx7062)
Could you be kind enough to find out the details of the person who has committed this fraud and help me recover all the money which i have lost through above and other transactions?
Thanking you in anticipation for resolving the issue.
Yours sincerely,
Dr. T. R. Baggi

Hi team,

This is to inform you that an amount of 2000 was credited to my account by phone pe on 31 may 2018.

Today when i checked mini statement than i was not able to see that amount.

Pleas look into this issue on priority

My account number :- [protected]

Mob number :- [protected]

Branch :- state bank of bikaner and jaipur nadbai bharatpur

Transaction details,

Bank reference number :[protected]

Transaction id :- p1805311158189364815519

Thanks,

Saurav sharma

Today I use phone pe app it's great experience
By mistake I deleted my wallet account
I call customer care he says your account is deactivated and not activeted by any conduction he says everything are in terms and conditions
Very poor service
Phone pe service is very bad
My bad luck I use this app
Your service is very poor
Pls increase your service...

आज मैंने MTNL(मुम्बई)की रिफिलिंग मैरे मोबाइल नंबर पर की बार बार Try again बताने के बावजूद में Try करता गया मेने चार बार Try किया तो 500 रुपये की रिफिलिंग चार बार हो गई यानी कुल 2000 रुपये की मुजे 1500 रुपये मेरे खाते में फिर से जमा करे(Refund)मैंने MTNL से बात किया तो उन्होंने कहा कि Mobikwik वाले कहे तो हम रिफंड दे सकते है। कृपया आप मुजे [protected] पर सम्पर्क करें। आपका कस्टमर केअर तब घंटो तक कोई नही उठा रहा है।

I paid last month on 18th of may electricity bill via phonepe app first it shown successfully done. Then after sometime i got another massage like these:
Payment of rs.870 for best mumbai electricity bill ([protected]) via phonepe (Transaction id: n[protected]) has failed. If rs.870 is deducted, it will be refunded within 7 - 9 working days.
Yet didnt credited in my account. Which was debited in my account.

I bought shoes in myntra and I paid through the phonepe and then I returned the shoes. The myntra app send the money to money to phonepe because I paid through phonepe app. The phonepe persons didn't send the money to me but, in the app it showing the money has been refunded to your bank account. I checked my statement no such transactions are done in my bank account. The transaction ID is:-P1803211947381322656899. And the UTRNO:-[protected] and the transaction date is 21 March 2018.I already called to them many times but they are not giving the proper answer and the amount is 1376.file the complaint on them and try to get my money back

Why you are giving the wrong offers even your vendors like medplus are even not accepting the phone app. First you should have to communicate with the vendors, if all the conditions are satisfied then only you should have to show in your offer page. Here you are showing that the offer is present, but there when we went there they are saying that we are not accepting the phonepe. Why are you giving such a wrong offers. Please make sure that all your vendors like medplus, appolo... Etc... Are accepting your phonepe..

Phonepe allows us to store money in wallet for easier transaction with a withdrawal option as well, which is necessary. Recently after i installed it, wallet withdrawal demands completion of ekyc. But on clicking that option, it says ekyc service is temporarily unavailable. It has been like this since last many days. This clearly shows how irresponsible 'phonepe' is. By not allowing withdrawal from wallet, they get benefitted as customer...

Dear sir i am pullarao galla from hyderabad. I have purchased gold for 6800 in phonepe, after 2 days i tried to sell my gold, but there is a technical issue i am unable to sold, i contacted coustomed care they told me we are facing downtime so please wait for 48 hrs, every day they are telling the same story and they simply closing the tickets which i have raised. The team is saying that the issue will be resolved as soon as possible and also i have asked them to tell me a time frame, but they are not giving any timeline, the issue will be resolved as early as possible. There is no problem in purchasing gold in phonepe but problem and downtime only for selling they are saying

I have bought shoes in myntra using phonepe but i returned back it back. The amount is credited in my phonepe wallet. After that i have withdrawn my amount (1376.61 rs) to my bank account. But the amount is not credited in my bank account.in phonepe transactions, it's showing success. But i didn't get any money in my account. The transaction id is p1803211947381322656899. Please resolve my issue and i'm ready for any further enquiries.

I ordered product from flipkart and use phonepe gateway, but after that unfortunately i closed my bank account from where i initiate the payment.
but i return the product.(before return i informed the phonepe ccr that my account is close) still they said my money is refunded in my bank account which is closed already.
i have contacted all sbi (4 times visit), flipkart (almost 2 hours), phonepe ccr( almost 2 hours) still no one resolved the issue.
Transactions ids of phonepe-
P1804221941141654397251
P1805152144376260842772
name -[censored]al ghormare
mail -[censored][protected]@gmail.com
phone no-[protected]

I have lost my phonepe wallet money.. There was 5100rs in my wallet and now there is nothing left.. Someone hacked my account and purchased some thing on flipkart and they used my wallet.. I have transaction ids

Phonepe

Phonepe number : [protected]

Txn. Id 1 : p1806080654036951722121
Order id 1 :
Tx[protected]

Txn. Id 2 :
P1806080656077283151429
Order id 2 :
Tx[protected]

Txn. Id 3 : p1806080700156351862810
Order id 3 : tx[protected]

My mail id sharanprakash. [protected]@gmail.com

For a emergency purpose after transferring 1000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and unable to commit the time line to resolve the problem.
If you have problem with the ekyc then you must notify the before wallet topup.

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved.

If the problem is not going to resolve soon

Unable to withdraw money from my wallet