PhonePe Complaints & Reviews

Address: 457001

Phonepe allows us to store money in wallet for easier transaction with a withdrawal option as well, which is necessary. Recently after i installed it, wallet withdrawal demands completion of ekyc. But on clicking that option, it says ekyc service is temporarily unavailable. It has been like this since last many days. This clearly shows how irresponsible 'phonepe' is. By not allowing withdrawal from wallet, they get benefitted as customer is forced to use that app for making payments till that balance is used up. What's the use of such wallet wherein the money can not be restored back to the bank account. My account no. Is [protected] prafulla sharma

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F

FACTS INDIA

from Indore, Madhya Pradesh

Jun 19, 2018

why is you reply resolved? i can not withdrawl account from my account and you said resolved. if you are big wallet brand so you should repair a technical problem.

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Address: Hyderabad, Andhra Pradesh, 500064

Dear sir / madam,
Recently i have noticed that over a period of time my money is being siphoned off from my bank account (1012xxxxx677) through phonepe without my knowledge and authorization. No otps were received on my mobile phone. I have no app of phonepe on my mobile.
For instance transactions of (1) rs. 3000/- dated 06.06.2018 (2) rs.2600/- dated 03.06.2018 (3) rs. 485/- dated 02.06.2018 (4) rs, 2200/- dated 13.05.2018 and (5) 2850/- dated 13.05.2018.
On june 8, 2018 i have blocked and cancelled my sbi debit card (No.5596xxxxxx7062)
Could you be kind enough to find out the details of the person who has committed this fraud and help me recover all the money which i have lost through above and other transactions?
Thanking you in anticipation for resolving the issue.
Yours sincerely,
Dr. T. R. Baggi

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Ram Varma Bhupathi Raju

from Hyderabad, Telangana

Jun 18, 2018

I purchased gold for 8400 rs and when I try to sell it, message arising as GOLD SALE FAILED (For security reasons we have declined the transaction, try after 72 hours)
Can you please help me with this?

fraudulent withdrawal from my sbi, charminar branch (hyd), sb account - Comment #3131673 - Image #0

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A

akila_madhu

from Bengaluru, Karnataka

Jun 18, 2018

Kindly please find that we cant able to transfer amount through phone pe to our account which i have account with [protected] number and [protected] it shows that working days 3 but its almost 4days gone so please do a favour for us we need to transfer amount to another account

Regards,
Akila

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K

kusum4263

from Ahmedabad, Gujarat

Jun 18, 2018

On 26th may i was paying my electricity bill through phonepe nd some issue occured nd payment was failed nd phone pe msged that it will be debited to ur account on 4th its 11th today still no refund from phone pe . . pls get me refund

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Address: Bharatpur, Rajasthan, 321602

Hi team,

This is to inform you that an amount of 2000 was credited to my account by phone pe on 31 may 2018.

Today when i checked mini statement than i was not able to see that amount.

Pleas look into this issue on priority

My account number :- [protected]

Mob number :- [protected]

Branch :- state bank of bikaner and jaipur nadbai bharatpur

Transaction details,

Bank reference number :[protected]

Transaction id :- p1805311158189364815519

Thanks,

Saurav sharma

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S

Suraj6121

from Gurgaon, Haryana

Jun 18, 2018

I have added 2000 rupees in my phonepe wallet but now I can't withdraw it.
They are saying that e kyc services are temporarily unavailable but it looks like they have permanently disabled it so that we can't withdraw our money and only use it for their services like recharge and other phonepe services

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S

subhransu@90

from Mumbai, Maharashtra

Jun 21, 2018

My money stuck in the wallet and it's displaying to verify e-KYC but getting information e-KYC temporarily not available ..Could you let me know what to do ??

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Address: Kurukshetra, Haryana, 136118

Today I use phone pe app it's great experience
By mistake I deleted my wallet account
I call customer care he says your account is deactivated and not activeted by any conduction he says everything are in terms and conditions
Very poor service
Phone pe service is very bad
My bad luck I use this app
Your service is very poor
Pls increase your service...

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17 Comments

Address: Mumbai City, Maharashtra, 400004

Website: [email protected]

आज मैंने MTNL(मुम्बई)की रिफिलिंग मैरे मोबाइल नंबर पर की बार बार Try again बताने के बावजूद में Try करता गया मेने चार बार Try किया तो 500 रुपये की रिफिलिंग चार बार हो गई यानी कुल 2000 रुपये की मुजे 1500 रुपये मेरे खाते में फिर से जमा करे(Refund)मैंने MTNL से बात किया तो उन्होंने कहा कि Mobikwik वाले कहे तो हम रिफंड दे सकते है। कृपया आप मुजे [protected] पर सम्पर्क करें। आपका कस्टमर केअर तब घंटो तक कोई नही उठा रहा है।

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debathdebjani_

from Gobardanga, West Bengal

Jun 12, 2018

After adding an amount of money to my wallet I can't transfer it to my bank account directly due to unavailability of ekyc. Please make sure that ekyc services are available as soon as possible. Otherwise I will be greatful to say that it's a faulty app. Just disgusting.

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Address: Mumbai City, Maharashtra, 400037

I paid last month on 18th of may electricity bill via phonepe app first it shown successfully done. Then after sometime i got another massage like these:
Payment of rs.870 for best mumbai electricity bill ([protected]) via phonepe (Transaction id: n[protected]) has failed. If rs.870 is deducted, it will be refunded within 7 - 9 working days.
Yet didnt credited in my account. Which was debited in my account.

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S

shravankumarkedare

from Hyderabad, Telangana

Jun 12, 2018

It's worst experience what i have had till date in my life for calling customer care[protected], who is in an argument mode, never seen such kind of person talking in hindi. don't know have to behave also.

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I bought shoes in myntra and I paid through the phonepe and then I returned the shoes. The myntra app send the money to money to phonepe because I paid through phonepe app. The phonepe persons didn't send the money to me but, in the app it showing the money has been refunded to your bank account. I checked my statement no such transactions are done in my bank account. The transaction ID is:-P1803211947381322656899. And the UTRNO:-[protected] and the transaction date is 21 March 2018.I already called to them many times but they are not giving the proper answer and the amount is 1376.file the complaint on them and try to get my money back

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Vineesh Ca

from Thiruvananthapuram, Kerala

Jun 12, 2018

My money is stuck in phonepe wallet,

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Nandan16

from Hyderabad, Telangana

Jun 14, 2018

My Phonepe Account was on No [protected] By Name Nandan Singh, Since 4 Month my account was blocked I Repeatedly Contacted Their Customer care But They Never give a positive Reply And After Two Month They Told Me Thet Your Account Will Not be Unblocked.

money has not refunded - Comment #3128903 - Image #0

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Why you are giving the wrong offers even your vendors like medplus are even not accepting the phone app. First you should have to communicate with the vendors, if all the conditions are satisfied then only you should have to show in your offer page. Here you are showing that the offer is present, but there when we went there they are saying that we are not accepting the phonepe. Why are you giving such a wrong offers. Please make sure that all your vendors like medplus, appolo... Etc... Are accepting your phonepe..

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S

sirdutta

from Jharsuguda, Odisha

Jun 12, 2018

Sir i have paid electricity bill of Rs 1092 on date of 27/05/18. but could not received confirmation bill copy. so sir bill copy send to gmail account.

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Noam sid

from Delhi, Delhi

Jun 13, 2018

In my phonepe app - even after completing the kyc, i am unable to do the withdrawal.
On clicking withdrawal - it asks me to complete my kyc again and when i click continue - it says that "sorry, e-kyc services are temporarily unavailable.and i am all mandatory filed .

MY PHONEPE MOBILE NUMBER IS [protected].

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Phonepe allows us to store money in wallet for easier transaction with a withdrawal option as well, which is necessary. Recently after i installed it, wallet withdrawal demands completion of ekyc. But on clicking that option, it says ekyc service is temporarily unavailable. It has been like this since last many days. This clearly shows how irresponsible 'phonepe' is. By not allowing withdrawal from wallet, they get benefitted as customer...

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Address: Bangalore, Karnataka

Website: phonepe.com

Dear sir i am pullarao galla from hyderabad. I have purchased gold for 6800 in phonepe, after 2 days i tried to sell my gold, but there is a technical issue i am unable to sold, i contacted coustomed care they told me we are facing downtime so please wait for 48 hrs, every day they are telling the same story and they simply closing the tickets which i have raised. The team is saying that the issue will be resolved as soon as possible and also i have asked them to tell me a time frame, but they are not giving any timeline, the issue will be resolved as early as possible. There is no problem in purchasing gold in phonepe but problem and downtime only for selling they are saying

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Jun 09, 2018

Updated by Pullarao rao A 25, Mohan Cooperative Industrial Area, South Delhi, New Delhi, Delhi, India - 110044

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P

Pullarao rao

from Mancheral, Telangana

Jun 11, 2018

Please provide me update on this

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Address: Bangalore, Karnataka, 560029

Website: www.google.co.in/url?sa=t&source=web&rct=j&url=www.phonepe.com/&ved=2ahUKEwig

I have bought shoes in myntra using phonepe but i returned back it back. The amount is credited in my phonepe wallet. After that i have withdrawn my amount (1376.61 rs) to my bank account. But the amount is not credited in my bank account.in phonepe transactions, it's showing success. But i didn't get any money in my account. The transaction id is p1803211947381322656899. Please resolve my issue and i'm ready for any further enquiries.

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saroj arnav

from Raipur, Chhattisgarh

Jun 11, 2018

On 8june i have recharged my airtel number from phone pe of rupees 148 .
But they are not recharging my phone as well as they are not refunding my money.
When i am tried to talk woth they are not replying
Please help

complaining about transaction in phonepe - Comment #3125328 - Image #0

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Address: 440009

I ordered product from flipkart and use phonepe gateway, but after that unfortunately i closed my bank account from where i initiate the payment.
but i return the product.(before return i informed the phonepe ccr that my account is close) still they said my money is refunded in my bank account which is closed already.
i have contacted all sbi (4 times visit), flipkart (almost 2 hours), phonepe ccr( almost 2 hours) still no one resolved the issue.
Transactions ids of phonepe-
P1804221941141654397251
P1805152144376260842772
name -[censored]al ghormare
mail -[censored][protected]@gmail.com
phone no-[protected]

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Jun 10, 2018

Updated by akshay89 I have taken all the ways so please dont sugges me any other solution just send my money in wallet thats it.

Jul 09, 2018

Updated by akshay89 no response so far

Jul 09, 2018

Updated by akshay89 I received the call from bank that we have received the 572 rs in your closed account but they said we dont receive 1414 rs.

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I have lost my phonepe wallet money.. There was 5100rs in my wallet and now there is nothing left.. Someone hacked my account and purchased some thing on flipkart and they used my wallet.. I have transaction ids

Phonepe

Phonepe number : [protected]

Txn. Id 1 : p1806080654036951722121
Order id 1 :
Tx[protected]

Txn. Id 2 :
P1806080656077283151429
Order id 2 :
Tx[protected]

Txn. Id 3 : p1806080700156351862810
Order id 3 : tx[protected]

My mail id sharanprakash. [protected]@gmail.com

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Address: 743376

For a emergency purpose after transferring 1000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and unable to commit the time line to resolve the problem.
If you have problem with the ekyc then you must notify the before wallet topup.

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved.

If the problem is not going to resolve soon

Unable to withdraw money from my wallet

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I have rechared airtel 399 from ewallet phone pe app then the transaction failed and money not refunded back to bank account. I called many times customercare but they postponed my issue 4 times and kept my call on hold for 30 mins and disconnected. This kind o[censored]nprofessional behaviour towards phone pe made me felt back, i need my money back and i am frustated calling them all the time. Pls provide a swift resolution and they are viable to be penalised.

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Address: Pune, Maharashtra, 411001

Website: www.phonepe.com

I have just install PhonePe app after installed I have added HDFC bank account and try to verify my mobile number but I have received messages from many mobile numbers for verification. Is this fraud app.
I am sending some mobile number lists, From where I got the message for verifications.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Also, I have attached the screenshot of this mobile number list and text message which I have received.

Now I have removed HDFC bank account from my PhonePe app account. Please confirm my HDFC bank account is safe or not.

Please reply fast as early as possible.
Thanks

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Jun 15, 2018

Updated by sachin.bhombe Complaint Status
[Jun 08, 2018] PhonePe customer support has been notified about the posted complaint.

I not receiving any updates from PhonePe customer support.

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Website: phonepe.com

I have a phonepe wallet which is loaded with 5100rs and now when i try to withdraw it is saying that kyc has to be completed which i have already done. I called customer support more than 2 months ago and they said the will resolve this problem within some days. But they didn't and even when i called yesterday they said they will resolve my problem fast. They marked my complaint as resolved without resolving.. I will upload proof with this. Expecting a fast and best problem solution. Thank you

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K@123vicky

from Hyderabad, Telangana

Jun 7, 2018

Amount debited but not credited to account

my mobile number [protected]

account transfer

i have given compliant also to call center by calling and i raised request also in app by ticket

...

in urgernt basic solve the issue

its showing pending the transaction

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R

Ravindrasinh

from Vadodara, Gujarat

Jun 8, 2018

I have transfered through phone pe rs 2100 from idbi bank to yes bank but the amount deducted from idbi bank and not credited in yes bank. Both bank refuse to take my complain they both ask me to complain phone pe but phone pe executive can't help me properly

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I have an account with login id ([protected]) on phonepe and have an amount of 7500 rs. While i want to use wallet money software shows a message 'complete your kyc'. When i start to complete kyc software shows an error for last one month as 'sorry, e-kyc services are temporarily unavailable. Please try again later'. I really fed up that i missed my a few urgent payments and also my money is also bonded for a long time. So i request to allow...

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Address: Lakhimpur Kheri, Uttar Pradesh, 262701

Hi sir,

Yesterday 05th june 2018 around 12:30 pm to 1 pm, one fraud transfer of 24995 rs happened from my father's icici bank account[protected] using debit card details to phonepe. My father ram achal singh already filed report in local police station.

That fraud person (Pankj kumar sharma name told on phone call) asked account and debit card details over phone and did this transaction.

Please revert this transaction.

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Krishnrao

from Gurgaon, Haryana

Jun 7, 2018

I purchased gold yesterday for ₹ 21000 thru phonepe wallet. Now I want to sell it but it showing messages not to done it for security reason for 72 hours . I requested please resolve my problem as fast as possible.

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After transferring 10000 rupees to phone pay wallet to transfer money to bank account but after adding money withdrawl option is not actii've nd not working.. Its saying kyc are temporary unavailable.. Thats mean i cant transfer money now.. I have talked with customer care but they said that u can buy anything frm wallet money but right now cant tranfer money bcoz of our service is unavailable.. Now i dont want to buy anything i want to make tranfer urgently but now phonepay withdrwan option is not working.. Pls help me to solve this.. Nd take some action against this company.. Which force customer...

PhonePe Complaints & Reviews

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PhonePe reviews & complaints page 153

cannot withdraw in bank

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fraudulent withdrawal from my sbi, charminar branch (hyd), sb account

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amount not credited

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wallet deactivate

service

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not credited my in my bank account in phonepe account.

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money has not refunded

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medplus

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unable to withdraw wallet amount

gold selling issue

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complaining about transaction in phonepe

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refund in close account

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hacked my phonepe and bought something from flipkart

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can't withdraw wallet balance

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failed transaction, money not refunded

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is this fraud app phonepe

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wallet balance not able to withdraw

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problem in e kyc

online fraud from icici bank to phonepe

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from wallet not able to withdraw the money

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PhonePe Complaints & Reviews

File a complaint to PhonePe

PhonePe reviews & complaints page 153

cannot withdraw in bank

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fraudulent withdrawal from my sbi, charminar branch (hyd), sb account

Post your Comment

amount not credited

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wallet deactivate

service

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not credited my in my bank account in phonepe account.

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money has not refunded

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medplus

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unable to withdraw wallet amount

gold selling issue

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complaining about transaction in phonepe

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refund in close account

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hacked my phonepe and bought something from flipkart

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can't withdraw wallet balance

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failed transaction, money not refunded

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is this fraud app phonepe

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wallet balance not able to withdraw

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problem in e kyc

online fraud from icici bank to phonepe

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from wallet not able to withdraw the money

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