PhonePe Complaints & Reviews

After transferring 5000 rupees to phone pay wallet to transfer money to bank account but after adding money withdrawl option is not actii've nd not working.. Its saying kyc are temporary unavailable.. Thats mean i cant transfer money now.. I have talked with customer care but they said that u can buy anything frm wallet money but right now cant tranfer money bcoz of our service is unavailable.. Now i dont want to buy anything i want to make tranfer urgently but now phonepay withdrwan option is not working.. Pls help me to solve this.. Nd take some action against this company.. Which force customer to buy something..

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 756100

For a emergency purpose After transferring 1000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and unable to commit the time line to resolve the problem.
if you have problem with the ekyc then you must notify the before Wallet topup.

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved.

if the problem is not going to resolve soon

+1 photos

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I wanted my money to be transferred from
My older account to the newer account, since the older account got disabled. I registered a complaint on phone pe for the same. I was asked for a few details. After providing them, i was being told the transfer would happen within 2 days, but since then it has gone on hold for an indefinite time. I have been calling them for a month evry now n then. And they haven't done anything. The app is a fraud!

+1 photos

PhonePe customer support has been notified about the posted complaint.

Jun 02, 2018

Updated by shunay In view of the complaint i had registered earlier with the forum,
The phone pe team replied to me, saying the issue has been resolved which is actually not done.
For as many times as i have contacted them on customer care, they reply me with the same and end up my query.
Nothing has been done so far for over a month almost now!
I don't know if the process is really on hold or are they fooling the customers.

Jun 08, 2018

Updated by shunay I am getting replies from phone pay . And as usual all they are writing to me is -"Wallet transfer procedure" on hold !
And let me get the forum informed, that this hold has sustained for over 2 months now!
Such maintenance ?
This much of time?
I don't think I will ever get my money back this way.

View replies

S

Sandeep k saini

from Nasirabad, Rajasthan

Jun 5, 2018

Dear sir mere bank sai 2000 money deduct ho gai hi lekin reciver ko nahi mile

my money is stuck - Comment #3119731 - Image #0

Reply

U

Ur's Lovly Ajay Goud

from Hyderabad, Telangana

Jun 6, 2018

[protected]

my money is stuck - Comment #3121175 - Image #0

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 625012

I pay eb bill on phone pe by using my phone pe wallet amount 150 and my upi amount 140 totaly rs290, but bill status pending debited amount from my account but no bill pay successfully. So i pay 2nd time using my upi rs 290 payment will success. My first transaction amount when will credit on my account. Please solve my problem. Credit my amount rs290 on my account.

+2 photos

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Muzaffarnagar, Uttar Pradesh, 251001

Sir my name is amit kumar i have added 6000 to phone pay wallet to transfer money to bank account but after adding money withdrawl option is not actii've nd not working.. Its saying kyc are temporary unavailable.. Thats mean i cant transfer money now.. I have talked with customer care but they said that u can buy anything frm wallet money but right now cant tranfer money bcoz of our service is unavailable.. Now i dont want to buy anything i want to make tranfer urgently but now phonepay withdrwan option is not working.. Pls help me to solve this.. Nd take some action against this company.. Which force customer to buy something..

+2 photos

PhonePe customer support has been notified about the posted complaint.

View replies

S

Sibani Mahapatra

from Sambalpur, Odisha

May 31, 2018

I can't withdraw my money from phonepe aap

Reply

T

Tendulkar M

from Hosur, Tamil Nadu

Jun 4, 2018

It's saying that e-kyc services are temperarly unavailable.its unable to withdrawal money from wallet.how can i...?so, please help me to withdrawal the money from wallet.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 122001

Website: www.phonepe.com/en

After transferring 5000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed.
Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable".
On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem. Interaction/request id[protected]

Very disappointing, my money is blocked now.

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.phonepe.com/en

This app is one of the worst app.i added money to phone wallet from my fathers debit card. The money added to the phonepe wallet.

After some times i try to withdraw my money from the wallet to my bank account which is linked to the phone pe wallet.

When i enter into the withdrawal options, it shows "complete your kyc" but i already completed ekyc by using my pancard.

When i click the option, it shows that the ekyc process is temporary unavailable. I am so frustated with your service. Even i contacted with your support team, they does not provide me a solution. I need my money back..

+2 photos

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Varanasi, Uttar Pradesh, 221010

I have done rs. 100000 (One lac) transaction from a/c no. [protected], union bank of india, rathyatra, varanasi, up, to a/c no. [protected], ifsc ubin0rrbkgs dated 10.05.18 but as per the suggestions of your customer care i did complain from receiver bank but till now it is not clear that amount is where or in which account gone. Please help me to feel the requirement of money. I am suffering from deep challenge.
Regards
Ramlochan prasad dangi
Varanasi

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 605013

Website: Phone pe

I am unable to login my phone pe account. I have network issue on my phone. So i changed my sim from sim slot 1 to slot 2. After that it was showing the registered sim card was not found on this device. Due to the network issue i can't use sim slot 1. So please help me to resolve this issue as soon as possible. I m using it for my loans transactions. Do the needful.
Regards...

+1 photos

PhonePe customer support has been notified about the posted complaint.

View replies

R

rahul9582

from Delhi, Delhi

May 29, 2018

Dear sir
My phone pey account no is [protected] and i ordered 11999 rs mobile through flipcart it was showinh 15 % cashback will be given by phonepay so i didnt use any card of 5% cashback but you didnt give me nothing plz dont cheat us like this. I want my 15 % cashback in my acount [protected] soon as possible.

Reply

A

Ajayseemaas Pandey

from Akhnur, Jammu and Kashmir

May 29, 2018

I have sbi acc.[protected]to send money to contact Re1rupee from phone per app but my account less 18 rupee
so I want to know any charges for transaction for this app

Reply

Helpful

2 other people found this review helpful

2 found this helpful

2 Comments

Post your Comment

Comment Guidelines

Address: Tonk, Rajasthan, 304804

I made a transaction of 320/- for dth on[protected] but transaction failed and my money debit from my account. My debited money does not refund and phone pe status show that money credited to your account. This is cheat a customer by company. So please refund my money back. My mob. No.[protected], tara sky dth [protected], mail id [protected]@gmail.com

+1 photos

Jun 24, 2018

Complaint marked as Resolved

PhonePe customer support has been notified about the posted complaint.

Jun 24, 2018

Updated by hemendra.pro Payment recieved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Phone pe mobile wallet

Hi,
Phone pe and Airtel Money are violating the OTP rule which should be entered by user. But these wallet companies are not giving the chance if any transaction initiated. Recently, I wanted to recharge my number but unfortunately it was wrongly entered. I thought, OTP is to be entered and I will stop this at that level but there was no chance to enter OTP. All of sudden recharge done. My Rs399 wasted. Like my money so much people are suffering for this OTP violation. Please return my and other money from Phone pe. transaction Id N[protected].

PhonePe customer support has been notified about the posted complaint.

View replies

M

martin pranav

from Hyderabad, Telangana

May 29, 2018

Before I added money into wallet, it asked for KYC and I gave my adhaar details and it got accepted and there was a on screen notification stating that KYC was successful. But when I tried to withdraw the amount it's saying e-kyc not available and amount can't be withdrawn. Help me with this please.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I sudeep jaiswal I have done a recharge of 319. On 15/5/2018 But I can't receive till yet.
phone pe is saying that he had refund the amount on 18/5/2018 with this Reference no. Is[protected] the given time to me was 24/05/2018. I had wait till the time given by them I have called them so many times but issue didn't solve.
So please refund my amount of 319 as soon as possible to my email ID is [protected]@gmail.com.
Thankyou.

Regards
Sudeep jaiswal

PhonePe customer support has been notified about the posted complaint.

View replies

R

Rakesh Kishor Sharma

from Udaipur, Rajasthan

May 29, 2018

I recharge in dish tv of 300 rupees so I want my money back

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Thanjavur, Tamil Nadu, 613010

I have done a sbilife insurance payment on 9th may via phonepe app 3016 rupees amount was debited but payment was not done... Using canara bank debit card i done that payment phonepe said that amount will be credited within 7 to 9 days (Ticket no.[protected] but it took more than 15 days stil refund amount not credited.. I hope after this complaint positive action will be taken..

PhonePe customer support has been notified about the posted complaint.

View replies

H

Hazrat Ansari

from Noida, Uttar Pradesh

May 25, 2018

Sir,
On[protected], I have sent 1000 messages to my phone from my account through phone(my phone pay ID No-[protected]@ybl), but the money has not yet been deposited in my account which has been pending transaction ID P1805181453191323157578 and UPI Ref no[protected].

Please arrange a sir so that I can recover the money again.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 562114

Website: PhonePe mobile app

I have purchased gold (10gm) during akshayatritiya offer in april-2018. I was eligible me for cash back of 1600+ and got confirmation messaged on the same. But the cash back amount did not get credited till-date. Inspire of repeated follow-ups over mail and support tickets the amount is not credited still. Worst thing is now they are saying i have already claimed this amount!! Where as my wallet bal is 0 and said cash back transaction details are not seen in my account.

Can any body assist on filing case against phonepe.

Thanks
Venkata

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

I all redy complaint but not soled what your phone pe service 1 time 2 time 3time complaint what your service not happy with your service 3 /4 time phone cal but not solved kyc services are temporarily unavailable plese and same service plz qick my problam solved my ticket no 14036534

1 ticket no 13911799 not soled
2 ticket no 13921078 not soled
3 ticket no 13919180 not soled

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400093

Website: PHONE PAY

I recharge my jio no as on 23th but due to technical error transaction fail as on 24th amount but debited my account as on 23rd but phone pay not refund my money told me contact to your bank

Bank inform me it is service provider responsibility not bank

Money is already credited in his accounts

Now what should i do whether i forget my money

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir i book a mobile on flipkart of rs 5999 on 13 may 2018 and payment done by phoe pe app but my order is cancel on same day and return amount of rs 5999 credit by phon pe in which 60 rs in my phone pe wallet and 5939 in my bank account and tell ur amount reflact in ur account on 22 may but not reflect when i call phone pe they give me arn no.[protected] and tell me to go bank and fill charge dispute form. When i go bank they tell they have no any charge dispute form and phone pe have same answee. I feel helpless plz help to get my refund my registered phon pe mobile no. [protected].

+1 photos

May 24, 2018

Complaint marked as Resolved

thanks

PhonePe customer support has been notified about the posted complaint.

View replies

K

Kondaigunta balamurali

from Mirialguda, Telangana

May 25, 2018

I am transferred 500Rs Indian bank account to corporation bank account. When the transaction is failed. Phone pe representative tells[protected].the amount credited to your account. But the amount is not credited to my account.

Please send my amount to my account

refund cashback - Comment #3108398 - Image #0

Reply

Kondaigunta balamurali's reply, May 23, 2018

My transaction is failed 500INR at 19-05-2018.
Please send my amount to my account.

A

Aditya 1405

from Jahazpur, Rajasthan

May 25, 2018

I have kyc completed weeks ago, but today when i opted to withdraw money from my phonepe wallet it says"complete your KYC" afer clicking ok another page says that "sorry, eKYC services are temporarily unavailabe pleae try again later"
I just want to know why is there any problem?

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Howrah, West Bengal, 711101

Dear sir/maám,

I made an electricity bill payment of Rs 300 for CESC Kolkata Electricity bill ( Transaction id: N[protected]) on 10/05/18. Due to some reasons, the transaction failed but the money has been deducted from my account. Although it was promised that the amount will be refunded within 7 to 9 working days but it's been 13 days since, but the money has not been refunded yet.

Please look into the matter and refund the money back to my account as soon as possible.

Thankyou

+1 photos

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir, i am calling a customer of phone pe wallet. Hello sir, for the past few months, my almost 5000 cash phone has been trapped in phone pe's wallet and it can not be withdrawn in the bank. I have complied with them at least 10 times. Sir, he still says that wait, sir, he does not understand anything about our help, please fix this work as soon as possible.

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kanpur, Uttar Pradesh, 208012

Actually i was expecting a refund of payment amounting 5999 from phonepe but it is not received into my account but phonepe support just replies with giving an ARN Number and my bank customer care is not confirming any kind of such ARN Number and due to this my money is stuck in between i didn't received the payment into my account and for your reference i am attaching phonepe's message screenshot.

+1 photos

PhonePe customer support has been notified about the posted complaint.

View replies

V

vivek kaushal

from Bengaluru, Karnataka

Sep 18, 2020

Actually i was expecting a refund of payment amounting 7900 from phonepe but it is not received into my account but phonepe support just replies with giving an ARN Number and my bank customer care is not confirming any kind of such ARN Number and due to this my money is stuck in between i didn't received the payment into my account and for your reference I have transaction ID T2009091132519838662756

refund not reflected into my bank account - Comment #3736695 - Image #0

Reply

1

1376

Nov 5, 2020

Actually i was expecting a refund of payment amounting 2494 from phonepe but it is not received into my account but phonepe support just replies with giving an ARN Number and my bank customer care is not confirming any kind of such ARN Number and due to this my money is stuck in between i didn't received the payment into my account and for your reference i am attaching phonepe's message

PhonePe Complaints & Reviews

File a complaint to PhonePe

PhonePe reviews & complaints page 154

I am complaining about phonepe wallet transfer to bank

Post your Comment

unable to withdraw money from my wallet

Post your Comment

my money is stuck

Post your Comment

payment problem

Post your Comment

I am complaining about phonepe wallet transfer to bank

Post your Comment

unable to withdraw deposit amount

Post your Comment

I complaining about the withdrawal services of phonepe

Post your Comment

amount 100000 (one lac) deducted but not sent to receiver

Post your Comment

login problem

Post your Comment

my money do not refund

Post your Comment

wallet violation otp rule

Post your Comment

I'm complaining about the refund

Post your Comment

refund of amount

Post your Comment

cash back not received on gold purchase in apr-2018

Post your Comment

kyc services are temporarily unavailable

Post your Comment

recharge fail

Post your Comment

refund cashback

Post your Comment

transaction failed, money deducted and not refunded yet

Post your Comment

our kyc can not be completed

Post your Comment

refund not reflected into my bank account

Post your Comment

Related businesses