PhonePe Complaints & Reviews

I have rechared airtel 399 from ewallet phone pe app then the transaction failed and money not refunded back to bank account. I called many times customercare but they postponed my issue 4 times and kept my call on hold for 30 mins and disconnected. This kind o[censored]nprofessional behaviour towards phone pe made me felt back, i need my money back and i am frustated calling them all the time. Pls provide a swift resolution and they are viable to be penalised.

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Address: Pune, Maharashtra, 411001

Website: www.phonepe.com

I have just install PhonePe app after installed I have added HDFC bank account and try to verify my mobile number but I have received messages from many mobile numbers for verification. Is this fraud app.
I am sending some mobile number lists, From where I got the message for verifications.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Also, I have attached the screenshot of this mobile number list and text message which I have received.

Now I have removed HDFC bank account from my PhonePe app account. Please confirm my HDFC bank account is safe or not.

Please reply fast as early as possible.
Thanks

PhonePe customer support has been notified about the posted complaint.

Jun 15, 2018

Updated by sachin.bhombe Complaint Status
[Jun 08, 2018] PhonePe customer support has been notified about the posted complaint.

I not receiving any updates from PhonePe customer support.

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Website: phonepe.com

I have a phonepe wallet which is loaded with 5100rs and now when i try to withdraw it is saying that kyc has to be completed which i have already done. I called customer support more than 2 months ago and they said the will resolve this problem within some days. But they didn't and even when i called yesterday they said they will resolve my problem fast. They marked my complaint as resolved without resolving.. I will upload proof with this. Expecting a fast and best problem solution. Thank you

PhonePe customer support has been notified about the posted complaint.

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K

K@123vicky

from Hyderabad, Telangana

Jun 7, 2018

Amount debited but not credited to account

my mobile number [protected]

account transfer

i have given compliant also to call center by calling and i raised request also in app by ticket

...

in urgernt basic solve the issue

its showing pending the transaction

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R

Ravindrasinh

from Vadodara, Gujarat

Jun 8, 2018

I have transfered through phone pe rs 2100 from idbi bank to yes bank but the amount deducted from idbi bank and not credited in yes bank. Both bank refuse to take my complain they both ask me to complain phone pe but phone pe executive can't help me properly

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I have an account with login id ([protected]) on phonepe and have an amount of 7500 rs. While i want to use wallet money software shows a message 'complete your kyc'. When i start to complete kyc software shows an error for last one month as 'sorry, e-kyc services are temporarily unavailable. Please try again later'. I really fed up that i missed my a few urgent payments and also my money is also bonded for a long time. So i request to allow...

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Address: Lakhimpur Kheri, Uttar Pradesh, 262701

Hi sir,

Yesterday 05th june 2018 around 12:30 pm to 1 pm, one fraud transfer of 24995 rs happened from my father's icici bank account[protected] using debit card details to phonepe. My father ram achal singh already filed report in local police station.

That fraud person (Pankj kumar sharma name told on phone call) asked account and debit card details over phone and did this transaction.

Please revert this transaction.

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K

Krishnrao

from Gurgaon, Haryana

Jun 7, 2018

I purchased gold yesterday for ₹ 21000 thru phonepe wallet. Now I want to sell it but it showing messages not to done it for security reason for 72 hours . I requested please resolve my problem as fast as possible.

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After transferring 10000 rupees to phone pay wallet to transfer money to bank account but after adding money withdrawl option is not actii've nd not working.. Its saying kyc are temporary unavailable.. Thats mean i cant transfer money now.. I have talked with customer care but they said that u can buy anything frm wallet money but right now cant tranfer money bcoz of our service is unavailable.. Now i dont want to buy anything i want to make tranfer urgently but now phonepay withdrwan option is not working.. Pls help me to solve this.. Nd take some action against this company.. Which force customer...

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After transferring 5000 rupees to phone pay wallet to transfer money to bank account but after adding money withdrawl option is not actii've nd not working.. Its saying kyc are temporary unavailable.. Thats mean i cant transfer money now.. I have talked with customer care but they said that u can buy anything frm wallet money but right now cant tranfer money bcoz of our service is unavailable.. Now i dont want to buy anything i want to make tranfer urgently but now phonepay withdrwan option is not working.. Pls help me to solve this.. Nd take some action against this company.. Which force customer to buy something..

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Address: 756100

For a emergency purpose After transferring 1000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and unable to commit the time line to resolve the problem.
if you have problem with the ekyc then you must notify the before Wallet topup.

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved.

if the problem is not going to resolve soon

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I wanted my money to be transferred from
My older account to the newer account, since the older account got disabled. I registered a complaint on phone pe for the same. I was asked for a few details. After providing them, i was being told the transfer would happen within 2 days, but since then it has gone on hold for an indefinite time. I have been calling them for a month evry now n then. And they haven't done anything. The app is a fraud!

PhonePe customer support has been notified about the posted complaint.

Jun 02, 2018

Updated by shunay In view of the complaint i had registered earlier with the forum,
The phone pe team replied to me, saying the issue has been resolved which is actually not done.
For as many times as i have contacted them on customer care, they reply me with the same and end up my query.
Nothing has been done so far for over a month almost now!
I don't know if the process is really on hold or are they fooling the customers.

Jun 08, 2018

Updated by shunay I am getting replies from phone pay . And as usual all they are writing to me is -"Wallet transfer procedure" on hold !
And let me get the forum informed, that this hold has sustained for over 2 months now!
Such maintenance ?
This much of time?
I don't think I will ever get my money back this way.

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S

Sandeep k saini

from Nasirabad, Rajasthan

Jun 5, 2018

Dear sir mere bank sai 2000 money deduct ho gai hi lekin reciver ko nahi mile

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U

Ur's Lovly Ajay Goud

from Hyderabad, Telangana

Jun 6, 2018

[protected]

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Address: 625012

I pay eb bill on phone pe by using my phone pe wallet amount 150 and my upi amount 140 totaly rs290, but bill status pending debited amount from my account but no bill pay successfully. So i pay 2nd time using my upi rs 290 payment will success. My first transaction amount when will credit on my account. Please solve my problem. Credit my amount rs290 on my account.

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Address: Muzaffarnagar, Uttar Pradesh, 251001

Sir my name is amit kumar i have added 6000 to phone pay wallet to transfer money to bank account but after adding money withdrawl option is not actii've nd not working.. Its saying kyc are temporary unavailable.. Thats mean i cant transfer money now.. I have talked with customer care but they said that u can buy anything frm wallet money but right now cant tranfer money bcoz of our service is unavailable.. Now i dont want to buy anything i want to make tranfer urgently but now phonepay withdrwan option is not working.. Pls help me to solve this.. Nd take some action against this company.. Which force customer to buy something..

PhonePe customer support has been notified about the posted complaint.

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S

Sibani Mahapatra

from Sambalpur, Odisha

May 31, 2018

I can't withdraw my money from phonepe aap

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T

Tendulkar M

from Hosur, Tamil Nadu

Jun 4, 2018

It's saying that e-kyc services are temperarly unavailable.its unable to withdrawal money from wallet.how can i...?so, please help me to withdrawal the money from wallet.

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Address: 122001

Website: www.phonepe.com/en

After transferring 5000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed.
Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable".
On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem. Interaction/request id[protected]

Very disappointing, my money is blocked now.

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Website: www.phonepe.com/en

This app is one of the worst app.i added money to phone wallet from my fathers debit card. The money added to the phonepe wallet.

After some times i try to withdraw my money from the wallet to my bank account which is linked to the phone pe wallet.

When i enter into the withdrawal options, it shows "complete your kyc" but i already completed ekyc by using my pancard.

When i click the option, it shows that the ekyc process is temporary unavailable. I am so frustated with your service. Even i contacted with your support team, they does not provide me a solution. I need my money back..

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Address: Varanasi, Uttar Pradesh, 221010

I have done rs. 100000 (One lac) transaction from a/c no. [protected], union bank of india, rathyatra, varanasi, up, to a/c no. [protected], ifsc ubin0rrbkgs dated 10.05.18 but as per the suggestions of your customer care i did complain from receiver bank but till now it is not clear that amount is where or in which account gone. Please help me to feel the requirement of money. I am suffering from deep challenge.
Regards
Ramlochan prasad dangi
Varanasi

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Address: 605013

Website: Phone pe

I am unable to login my phone pe account. I have network issue on my phone. So i changed my sim from sim slot 1 to slot 2. After that it was showing the registered sim card was not found on this device. Due to the network issue i can't use sim slot 1. So please help me to resolve this issue as soon as possible. I m using it for my loans transactions. Do the needful.
Regards...

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R

rahul9582

from Delhi, Delhi

May 29, 2018

Dear sir
My phone pey account no is [protected] and i ordered 11999 rs mobile through flipcart it was showinh 15 % cashback will be given by phonepay so i didnt use any card of 5% cashback but you didnt give me nothing plz dont cheat us like this. I want my 15 % cashback in my acount [protected] soon as possible.

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A

Ajayseemaas Pandey

from Akhnur, Jammu and Kashmir

May 29, 2018

I have sbi acc.[protected]to send money to contact Re1rupee from phone per app but my account less 18 rupee
so I want to know any charges for transaction for this app

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Address: Tonk, Rajasthan, 304804

I made a transaction of 320/- for dth on[protected] but transaction failed and my money debit from my account. My debited money does not refund and phone pe status show that money credited to your account. This is cheat a customer by company. So please refund my money back. My mob. No.[protected], tara sky dth [protected], mail id [protected]@gmail.com

Jun 24, 2018

Complaint marked as Resolved

PhonePe customer support has been notified about the posted complaint.

Jun 24, 2018

Updated by hemendra.pro Payment recieved

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Website: Phone pe mobile wallet

Hi,
Phone pe and Airtel Money are violating the OTP rule which should be entered by user. But these wallet companies are not giving the chance if any transaction initiated. Recently, I wanted to recharge my number but unfortunately it was wrongly entered. I thought, OTP is to be entered and I will stop this at that level but there was no chance to enter OTP. All of sudden recharge done. My Rs399 wasted. Like my money so much people are suffering for this OTP violation. Please return my and other money from Phone pe. transaction Id N[protected].

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M

martin pranav

from Hyderabad, Telangana

May 29, 2018

Before I added money into wallet, it asked for KYC and I gave my adhaar details and it got accepted and there was a on screen notification stating that KYC was successful. But when I tried to withdraw the amount it's saying e-kyc not available and amount can't be withdrawn. Help me with this please.

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I sudeep jaiswal I have done a recharge of 319. On 15/5/2018 But I can't receive till yet.
phone pe is saying that he had refund the amount on 18/5/2018 with this Reference no. Is[protected] the given time to me was 24/05/2018. I had wait till the time given by them I have called them so many times but issue didn't solve.
So please refund my amount of 319 as soon as possible to my email ID is [protected]@gmail.com.
Thankyou.

Regards
Sudeep jaiswal

PhonePe customer support has been notified about the posted complaint.

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R

Rakesh Kishor Sharma

from Udaipur, Rajasthan

May 29, 2018

I recharge in dish tv of 300 rupees so I want my money back

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Address: Thanjavur, Tamil Nadu, 613010

I have done a sbilife insurance payment on 9th may via phonepe app 3016 rupees amount was debited but payment was not done... Using canara bank debit card i done that payment phonepe said that amount will be credited within 7 to 9 days (Ticket no.[protected] but it took more than 15 days stil refund amount not credited.. I hope after this complaint positive action will be taken..

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H

Hazrat Ansari

from Noida, Uttar Pradesh

May 25, 2018

Sir,
On[protected], I have sent 1000 messages to my phone from my account through phone(my phone pay ID No-[protected]@ybl), but the money has not yet been deposited in my account which has been pending transaction ID P1805181453191323157578 and UPI Ref no[protected].

Please arrange a sir so that I can recover the money again.

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Address: 562114

Website: PhonePe mobile app

I have purchased gold (10gm) during akshayatritiya offer in april-2018. I was eligible me for cash back of 1600+ and got confirmation messaged on the same. But the cash back amount did not get credited till-date. Inspire of repeated follow-ups over mail and support tickets the amount is not credited still. Worst thing is now they are saying i have already claimed this amount!! Where as my wallet bal is 0 and said cash back transaction details are not seen in my account.

Can any body assist on filing case against phonepe.

Thanks
Venkata

PhonePe Complaints & Reviews

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PhonePe reviews & complaints page 154

failed transaction, money not refunded

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is this fraud app phonepe

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wallet balance not able to withdraw

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problem in e kyc

online fraud from icici bank to phonepe

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from wallet not able to withdraw the money

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I am complaining about phonepe wallet transfer to bank

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unable to withdraw money from my wallet

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my money is stuck

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payment problem

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I am complaining about phonepe wallet transfer to bank

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unable to withdraw deposit amount

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I complaining about the withdrawal services of phonepe

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amount 100000 (one lac) deducted but not sent to receiver

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login problem

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my money do not refund

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wallet violation otp rule

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I'm complaining about the refund

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refund of amount

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cash back not received on gold purchase in apr-2018

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