PhonePe Complaints & Reviews

I have purchased gold from phonepe, and am trying to opt for deliver the same to my home address. Its saying its not possible and you have to wait for 3 days to start the process (+10 days). When i enquired the customercare, they say u have to wait as they dont provide any such details. And interestingly, they say that policies would be there at the time of registration. How come someone remember the policies lifelong. I started going through...

After transferring 5000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem.

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper...

I have purchased a gold of quantity 3.0281gm for rs.10, 000 in the gold offer section. And, when i am trying to sell this gold. Then, it automatically displayed out like:;
//gold sale failed! For security reason the transaction has been declined. Please try after 72 hours*//
Actually what happened to this related issue i don't know. Please help me regarding this issue to be resolved out as fast as it is possible. Regarding...

After transferring 4, 400 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem.

The customer care person is unable provide clear answers nor able to connect with higher officer to give...

I had made upi transaction through phone pe from my sbi account no [protected] to allahabad bank account of rs 30000 on dt 10.04.2018 but transaction show pending but after 3 days it shows successful and amount not credit concern account. I have tried solve the issue through customer care but they don't have any solution and told do at your end. Please help me....

I try to transfer money from my account to phone pe through phone pe to my friend account when I am trying to transfer money complete your kyc even though after filling kyc no customer service response...so I tried to buy gold in it andi try to sell that still it was saying after 72 hours when I am trying to buy they don't warn me to check the terms and conditions....

I tried to pay my water bill of rs.193 and it fails continuously 3 times after that it shows in app that your money has refunded to your bank account but after showing my bank account now credit was their from phone pe. My ticket number is 11072590, 11096009 and status showing in phone pe app is resolved. I don't understand how they update my status as resolved without any credit to my bank account....

After transferring 10, 000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem. Interaction/request id - 1107895...

On 11/04/2018 at 02.36 pm i was called by in known number who was asking for personal data and debit card and otp. He was pretending to be a government officer working in sbi bank. He was notifying me about my kyc that i have not made it in my account so my account was blocked. To unblock my account in bank he asked me for otp. He was continuously asking for otp for 2 to 3 times. The fraud transaction has been taken place transaction id[protected]...

Hi,
I am not able to withdraw balance and kyc services are down for phone pe.
Kindly either give a time line or find a way out that i can withdraw my amount.

In addition to this, the customer care support is help less,, they keep on repeating same mugged up lines. Support team is not providing any kind of help. They have sent me more than 5 mails with same lines, kyc services are unavailable even after asking...

I have a login problem. Am tried to login my phonepe account some error is occured that is:sorry the registered sim card wasn't found on your device. Please insert the correct sim card and try again. Am alredy. Contact the custemer care they suggest me to switch off or uninstall you phone pe after that re install. Then again same problem is occured please send a complaint to phonpe website. So i tried to send a complaint and with this i enclose...

I have make a payment by phone pe app on 24 feb 18, rs 20000 from my acct no sbi [protected], but not credit to the party and debited my acct so kindly refund the above amt at the earliest
Ref no p1802241230221907297711 and utr no[protected] sbi panchavi branch kalol. Gujarat i have already to complain to sbi branch but not respond
So kindly to refund the amount at the earliest in my acct.
Thanks regards
Jitendra...

I have conducted a transaction of rs 254/- and the money is debited from my account, but it is not recieved to the payee. I have contacted the phonepe customer care several times they didnt replied to my complaint. Transaction is done on april 4 till now no updates from their side. If you didnt consider this, i will complaint it, i dont like to go for that way. So please help me.

Transaction id : nx[protected]...

I had added 6500rs in phone pe wallet and i try to send to my bank but unable to send it due to kyc pending and the kyc server was down for 4days above even though they not giving the timeline to clear the issue. Without kyc i am not get my money out of wallet. They simply cheating my money. There is no proper customer care to clear the issue just saying saying it may take 4 or 5days. Very poor service...

When im trying to update kyc details to wallet it showing that server is unavailable and try again. Please fix my problem. My phonepay number is [protected]. Other services provided by phonepay is very good and helpful, now the only problem is i cannot withdraw wallet money because of this problem and in thinking that you will resolve my problem as soon as fast

Thankyou...

After transferring 6900 rupees to Phonepe wallet, I am unable to use the amount. It says complete the KYC. When trying to do the KYC the app says "e-KYC services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution....

After transferring 10, 000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem. Interaction/request id - 2761825

The customer care person is unable provide clear answers nor able to...

Worse app ever. Always transaction
Failaing. And service for customer is
Also worse. Unisnstalling it. Dth
Recharge failed at the end day of
Recharge. Recharged and duducted
Double balance.
And after 10 days of discussion with
Customer care they told me to go to
My bank and claim my money
Myself. They couldnt do anything.
And if transaction again failed they
Couldnt...

I have send 4000 in my bank A/c.. Transaction showing pending.. I should refund... Showing pending, even after 2 days of transaction... The money has been reduce from the Phonepay wallet .. But they did not receive the money in my bank account... If i do not get the money, then i will complaint further... So think about my complaint early...
Please help me....

My mobile no is: [protected]. 23 march 2018 i have recharge to my number for phonepe app. But network operator selection in wrongly mentioned to airtel. Because debit the amount rs.429/- for my bank and not credited to my recharge plan
Transaction id: nx[protected]
Mobile no: [protected]
Network: bsnl
Please check it any refund to my payment
Bsnl provider ask to recharge is not successful....