PhonePe Complaints & Reviews

Address: 560066

Website: www.phonepe.com/en

I have purchased gold from phonepe, and am trying to opt for deliver the same to my home address. Its saying its not possible and you have to wait for 3 days to start the process (+10 days). When i enquired the customercare, they say u have to wait as they dont provide any such details. And interestingly, they say that policies would be there at the time of registration. How come someone remember the policies lifelong. I started going through the app terms and conditions, policies, no where its listed asking me to wait for 3 days.

I have called to the customercare team again, one guy spoke with me and he was reluctant to disclose his name and he said to me "if you ask my name, i will disconnect to your call", and nextime i spoke with another guy, he kept me on hold for 30 min and at the end disconnected my call without complete information.

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Daniel Kommuguri

from Guntur, Andhra Pradesh

Apr 17, 2018

Iam not able to withdraw amount to my account, it was showing kyc services are temporarily unaavalible. actually i completed kyc to my number. But when i tried to withdraw amount it was showing fialed.
But when i tried to withdraw amount it was showing fialed.

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After transferring 5000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem.

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved.

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vipula naidu

from Pune, Maharashtra

Apr 17, 2018

Please my money was refunnd me i cant afford to recharge its unneccesary go please refund my money its happened unneccesaryly idont want rechange please refund my money of last transaction i am not ready for the last transaction i just want my money back i hope u will help me and gave me my money back please

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Diyya Pavan Chowdary

from Hyderabad, Telangana

May 2, 2018

please resend my money

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I have purchased a gold of quantity 3.0281gm for rs.10, 000 in the gold offer section. And, when i am trying to sell this gold. Then, it automatically displayed out like:;
//gold sale failed! For security reason the transaction has been declined. Please try after 72 hours*//
Actually what happened to this related issue i don't know. Please help me regarding this issue to be resolved out as fast as it is possible. Regarding with lot of thanks!!

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[email protected]

from Mamallapuram, Tamil Nadu

Apr 17, 2018

08.04.2018 Amount Transfer by my Yes bhim atm card to phonepe Wallet account amount debited to my bank account amount not credit to phonepe wallet account

Transaction Id: P1804081315454119819975
Date: 08.04.2018 01:15 PM

Please Check and Refund amount my phonepe Wallet account

Cell: [protected]

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Apurbh Singh Kashyap

from Delhi, Delhi

Jun 10, 2018

I have purchased a gold of quantity 1.4854gm for rs.4900 in the gold offer section. And, when i am trying to sell this gold. Then, it automatically displayed out like:;
//gold sale failed! Iur services are currently unavailabler due to technical difficulties. Please try after 3 days*//
Actually what happened to this related issue i don't know. Please help me regarding this issue to be resolved out as fast as it is possible. Regarding with lot of thanks!!

gold sale failed - Comment #3124221 - Image #0

gold sale failed - Comment #3124221 - Image #1

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Address: Unnao, Uttar Pradesh, 500072

After transferring 4, 400 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem.

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved.

Hemanth - phonepe number - [protected]

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smujeebali

from Hyderabad, Telangana

Apr 23, 2018

Same here again facing problems please solve

phonepe ekyc issue cannot withdraw amount - Comment #3075657 - Image #0

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shao nienu

from Mamit, Mizoram

May 13, 2018

Same with me, I added Rs 6000 and I'm unable to withdraw. It says ekyc is unavailable. When I contacted customer service, they said it will be back soon but it's already a month now. I'm frustrated and tired of waiting. PhonePe is a fraud company and needs to be reported.

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Anupam Chandra

from Patna, Bihar

May 31, 2018

Please help me soon. The same withdrawal problem.

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Address: Khordha, Odisha, 751015

I had made upi transaction through phone pe from my sbi account no [protected] to allahabad bank account of rs 30000 on dt 10.04.2018 but transaction show pending but after 3 days it shows successful and amount not credit concern account. I have tried solve the issue through customer care but they don't have any solution and told do at your end. Please help me.

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Apr 13, 2018

Updated by Prabhat Choudhury Details of transaction P1804100039580232037960
Ref no[protected]

Apr 13, 2018

Updated by Prabhat Choudhury Sir as per previous email I have given all the information regarding my issue but still there is no response from your end.

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Akshavi7312

from Hyderabad, Telangana

Apr 13, 2018

I am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable'' while i will already add my voter id in kyc detail,
Pls solve it plz

amount debited but not credit to the customer accounts - Comment #3068123 - Image #0

amount debited but not credit to the customer accounts - Comment #3068123 - Image #1

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Address: 507116

I try to transfer money from my account to phone pe through phone pe to my friend account when I am trying to transfer money complete your kyc even though after filling kyc no customer service response...so I tried to buy gold in it andi try to sell that still it was saying after 72 hours when I am trying to buy they don't warn me to check the terms and conditions.

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Apr 12, 2018

Updated by kilarigopinath Worst customer service phone pe before I started to login it takes lot of time around one hour

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Anil Teraiya

from Surat, Gujarat

Apr 13, 2018

I had paid my electrical bill with transaction id NX[protected] but didn't get any receipt of bill so please send me that copy on my email [protected]@gmail.com i want that receipt for my personal record or proof of bill paid for pgvcl. Otherwise my connection will cut by pgvcl

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Address: Bhilwara, Rajasthan, 311001

I tried to pay my water bill of rs.193 and it fails continuously 3 times after that it shows in app that your money has refunded to your bank account but after showing my bank account now credit was their from phone pe. My ticket number is 11072590, 11096009 and status showing in phone pe app is resolved. I don't understand how they update my status as resolved without any credit to my bank account.

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Address: Mumbai City, Maharashtra, 423203

After transferring 10, 000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem. Interaction/request id - 1107895

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Abhishek Indoriya

from Jaipur, Rajasthan

Apr 12, 2018

Do not complete my kyc temporary error show how to complete my kyc please solve it problem

no withdrawal - Comment #3067078 - Image #0

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Vamsic

from Visakhapatnam, Andhra Pradesh

Feb 24, 2019

Kyctemeralyunvalable

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Address: Kheda, Gujarat, 387002

Website: [email protected]

On 11/04/2018 at 02.36 pm i was called by in known number who was asking for personal data and debit card and otp. He was pretending to be a government officer working in sbi bank. He was notifying me about my kyc that i have not made it in my account so my account was blocked. To unblock my account in bank he asked me for otp. He was continuously asking for otp for 2 to 3 times. The fraud transaction has been taken place transaction id[protected] amount is rs.19999 on pos ppnepopplcybs, transaction id[protected] rs 9999 on yesbank and transaction id[protected]. Without my permission the transaction had been took place. Please find out the hacker and inform me so that i can take further steps legally towards him. Thankyou

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Lakshmi Kantharao

from Hyderabad, Telangana

Apr 12, 2018

Phonepe app through the money sending 4500 rupees phonepe app showing money sucessfully transferd but not credit on my account SBI Ticket No: 10345574 UTR number:[protected] against the transaction ID: P1804030954428870243258

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Address: Jaipur, Rajasthan, 302021

Hi,
I am not able to withdraw balance and kyc services are down for phone pe.
Kindly either give a time line or find a way out that i can withdraw my amount.

In addition to this, the customer care support is help less,, they keep on repeating same mugged up lines. Support team is not providing any kind of help. They have sent me more than 5 mails with same lines, kyc services are unavailable even after asking them kindly mention the time line, till when these services are disabled.

Thanks

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Address: New Delhi, Delhi, 110092

I have a login problem. Am tried to login my phonepe account some error is occured that is:sorry the registered sim card wasn't found on your device. Please insert the correct sim card and try again. Am alredy. Contact the custemer care they suggest me to switch off or uninstall you phone pe after that re install. Then again same problem is occured please send a complaint to phonpe website. So i tried to send a complaint and with this i enclose the error screen shot copy. Please solve my problem as soon as possible.

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Address: Panchmahal, Gujarat, Gujarat

I have make a payment by phone pe app on 24 feb 18, rs 20000 from my acct no sbi [protected], but not credit to the party and debited my acct so kindly refund the above amt at the earliest
Ref no p1802241230221907297711 and utr no[protected] sbi panchavi branch kalol. Gujarat i have already to complain to sbi branch but not respond
So kindly to refund the amount at the earliest in my acct.
Thanks regards
Jitendra singh rathore

PhonePe customer support has been notified about the posted complaint.

Apr 10, 2018

Updated by 8114 Still not credit on the acct

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Address: Pathanamthitta, Kerala, 689531

I have conducted a transaction of rs 254/- and the money is debited from my account, but it is not recieved to the payee. I have contacted the phonepe customer care several times they didnt replied to my complaint. Transaction is done on april 4 till now no updates from their side. If you didnt consider this, i will complaint it, i dont like to go for that way. So please help me.

Transaction id : nx[protected]

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Apr 07, 2018

gopal boora's response Sir, madam
Mane 28 February2018 ko mobile recharge Kiya tha but failed ho gaya. Bank account se amount debit ho Gaya but ABI take credit nahi hua.mera T.D(1802280632550070208764)h or UTR.no (N[protected]) h phonepe me credit so kar Raha but account me ABI take credit nahi hua. Please sir mera amount credit karne ki help kare.mera amount.443 h.

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gopal boora

from Mundi, Madhya Pradesh

Apr 10, 2018

My mobile no is: [protected]. 28 February 2018 i have recharge to my number for phonepe app. But recharge failed. Because debit the amount rs.473/- for my bank and not credited to my recharge plan
Transaction id: nx[protected]
Mobile no: [protected]
Network: jio
Please check it any refund to my payments.

transaction still pending - Comment #3064022 - Image #0

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Address: Chennai, Tamil Nadu, 600116

Website: phonepe

I had added 6500rs in phone pe wallet and i try to send to my bank but unable to send it due to kyc pending and the kyc server was down for 4days above even though they not giving the timeline to clear the issue. Without kyc i am not get my money out of wallet. They simply cheating my money. There is no proper customer care to clear the issue just saying saying it may take 4 or 5days. Very poor service

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illuri sekhar

from Hyderabad, Telangana

Apr 10, 2018

My phonepay number is [protected]. I made a transaction on 31-Mar-2018 and the transaction ID and amount is Rs.460/-( HDFE6B30F6856D2641C5803E332706EF6284 ).This is is for train ticket from IRCTC, with razorpaypg . Money was deducted from my account, I wrote so many complaints in your app, but there is no correct response. Give correct response.

unable to take my money from wallet - Comment #3064067 - Image #0

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Jagruti Nathani

from Bengaluru, Karnataka

Apr 10, 2018

I am trying to login to phonepe. But enery time it is showing incorrect details and now my account is blocked.
From two days I am not able to login.
Please help.

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Address: 673305

When im trying to update kyc details to wallet it showing that server is unavailable and try again. Please fix my problem. My phonepay number is [protected]. Other services provided by phonepay is very good and helpful, now the only problem is i cannot withdraw wallet money because of this problem and in thinking that you will resolve my problem as soon as fast

Thankyou

+1 photos

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Apr 02, 2018

8114's response still no credit amount

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nik1010

from Patan, Maharashtra

Apr 10, 2018

I was pay electricity bill via phonepe app but i have not received payment receipt on mail.. i want payment receipt on [protected]@gmail.com this mail.
transaction id- NX[protected]

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8114

from Delhi, Delhi

Apr 10, 2018

My self Mr. Jitendra singh rathour I have transfer the money amt Rs 20000( twenty thousand dated - 24.02.18 from my acct no to sbi acct Mr. Virendra singh rathour, and debited my sbi acct.

So to reverse my debited amount at the earliest
Transaction ID No - P1802241230221907297711 and UTR No[protected]

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Address: Jaipur, Rajasthan, 302021

After transferring 6900 rupees to Phonepe wallet, I am unable to use the amount. It says complete the KYC. When trying to do the KYC the app says "e-KYC services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved.

PhonePe customer support has been notified about the posted complaint.

Apr 11, 2018

Updated by Yogendra Pratap Singh Rathore Phone Pe customer support is not giving proper solution to the problem.Kindly look into this.

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Maram Chandra Sekhara Reddy

from Khammam, Telangana

Apr 10, 2018

Please add the northern power distribution link
TELANGANA to pay the power bills.. it is useful to so many people..

not able to withdraw amount - Comment #3064437 - Image #0

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Rashmi98

from Savantvadi, Maharashtra

Apr 10, 2018

I added money to my phonepe wallet for transfer it into the bank. But its not working .. it gives me error and i have completeted my KYC still its not working

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Website: www.phonepe.com

After transferring 10, 000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem. Interaction/request id - 2761825

The customer care person is unable provide clear answers nor able to...

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35 Comments

Address: 400706

Worse app ever. Always transaction
Failaing. And service for customer is
Also worse. Unisnstalling it. Dth
Recharge failed at the end day of
Recharge. Recharged and duducted
Double balance.
And after 10 days of discussion with
Customer care they told me to go to
My bank and claim my money
Myself. They couldnt do anything.
And if transaction again failed they
Couldnt do anything with that. It's
My bank problem.
Out of7 transactions 3 transitions
Failed. Dont install this application.
Customer care executive also rude

PhonePe customer support has been notified about the posted complaint.

Apr 05, 2018

Updated by Sameer_Shinde They are refusing to claim my money with bank.

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Address: Bareilly, Uttar Pradesh

I have send 4000 in my bank A/c.. Transaction showing pending.. I should refund... Showing pending, even after 2 days of transaction... The money has been reduce from the Phonepay wallet .. But they did not receive the money in my bank account... If i do not get the money, then i will complaint further... So think about my complaint early...
Please help me.

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Address: 627604

My mobile no is: [protected]. 23 march 2018 i have recharge to my number for phonepe app. But network operator selection in wrongly mentioned to airtel. Because debit the amount rs.429/- for my bank and not credited to my recharge plan
Transaction id: nx[protected]
Mobile no: [protected]
Network: bsnl
Please check it any refund to my payment
Bsnl provider ask to recharge is not successful.

PhonePe Complaints & Reviews

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PhonePe reviews & complaints page 158

issue with policies and no clear information on the app & from customer care team

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I cant withdraw my wallet money due to ekyc issue

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gold sale failed

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phonepe ekyc issue cannot withdraw amount

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amount debited but not credit to the customer accounts

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gold related and kyc related and customer service

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three times transaction failed

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no withdrawal

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deduction of rs.40000 from my bank account without my permission

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not able to withdraw amount

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login error

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payment not credit to the party

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transaction still pending

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unable to take my money from wallet

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about kyc update for phonepe wallet

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not able to withdraw amount

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unable withdraw wallet balance

transaction failed

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withdrawal transaction pending

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wrong recharge

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