PhonePe Complaints & Reviews

In my phonepe app - even after completing the kyc, i am unable to do the withdrawal.
On clicking withdrawal - it asks me to complete my kyc again and when i click continue - it says that "sorry, e-kyc services are temporarily unavailable.

Pls. Register this complaint against phone-pe - which is a mobile e-wallet application service provider supported by flipkart.

I have paid my eb bill (Tangedco) using "phonepay" wallet on 16th april 2018, but eb account is not reflected. I have raised ticket on phonepay on 18th april but ticket was resolved on 23rd april stating bill payment was success. This should tell atleast on same day. But i have to wait 5 days to get this solution.
But till now my eb payment has credited.

Payment reference id: phnn[protected]. Please crosscheck and reflect the payment status.

I have done mini kyc... But ur app not ahowing about e kyc... And there i cant withdrawl my money... I have complain so many time... But no response... From phonepe... Its going to very... Frustration for me... If its not working so i m going to... High level for complain... I m in big trouble... Ita been 30 days... I had complained about this... But no response from ur side... Its like u cheat on me...

I ordered some stuff from flipkart. While ordering from flipkart it mentions that you are eligible for 15% cashback offer upto rs.125 by making payments from phonepe. Now when i didn't got cashback for the same i connected with customer care and they said it is only valid for some "specific" products only which even they don't know. I don't want chindi cashback but want to warn users not to use phonepe as they cheat customers.

I have made payment to coolwinks.com on 11th april, 2018 and got cash back for that. On 16th april i have called the phone pe if i am cancelling the order and getting the refund that is adjusted with cash back amount then i am eligible for the second transaction since first one got cancelled. Representative answered me that i am eligible for the cash back and second transaction will be treated as like the first transaction because first transaction is got cancelled and refund is adjusted with cash back. No after making payment for second time order, they are denise me to give the cash back. They are internally don't know and they differ in there opinion. That's not my fault that there opinion differ or there condition saying like i am not eligible. I don't understand terms and conditions that's why i have called you before the cancellation of the my order and you have provided me the details that i am eligible. Any how by hook or cook give me the cash back. You are internally differ in your opinion is not my fault. I want my cash back or sunglasses that i have placed first free of cost i[censored] don't give cash back for the transaction now, because for that sunglasses i have made payment of rs.503 and got cash back of rs. 500 and that you have taken back from me. I have not getted any benefits so. Take action against it.

Mishri lal meena from bhilwara 311201 k. No.[protected]
K. No.[protected]
K. No.[protected]
सभी के वी. नंबर avvnl के है लेकिन मैंने phone pe से राजस्थान बिजली विभाग का चयन करके बिल भुगतान किया है जो अब jvvnl में जमा बता रहा है और avvnl मे बकाया दिखा रहा है। बिल भुगतान08/03/2018 को किया था। आपसे निवेदन है कि आप मेरी इस परेशानी का निराकरण करने की कृपा करें।मेरे द्वारा जमा की गई बिल राशि 901, 860, 990 तीनो बिल राशि को phone pe द्वारा jvvnl में जमा करवा दिया है जो कि avvnl में होना था आपसे अनुरोध है कि आप किसी भी तरह से मेरी समस्या का समाधान कर दे तो में आपका आभारी रहूंगा।
K no. Start digit with 1 for ajmer and 2 for jaipur
धन्यवाद
सौजन्य से,
मिश्री लाल मीणा
भीलवाड़ा
[protected]

It is to informed that i am firoj shaikh from latur . i was doing a transaction from phonepe mobile no service...that time i was type a vikrant choudhary phone no but by misteck it is goes to vikrant mahajan...thats transaction ID is C1804051437505753249056. SO YOU ARE KINDLY REQUSTED TO CANCLE THE TRANSACTION AND REFUND GIVES IN MY ACCOUNT WALLATE... MY MOBILE NO IS [protected].
Thank U..

I paid tamilnadu electricity board bill recently using phone pe account. The amount got deducted from my credit card account and the transaction not completed. I waited for 5 days and amount transaction not completed or amount not refund. I called to phone pe customer care. Its a waste of time. I have paid bill with late fee to the tamilnadu electricity board by visiting office. Pls refund amount with late fee.

Transaction id - n[protected]

Please check my bank account
Till date refund of 10000 is not credit to my bank account
I had initiate a payment of 10000 for my credit card payment from my bank account [protected]
The payment failed but refund not credited to my ac
10000 is debited on 7 apr 2018
My name girish s komerwar

Please reply the present status by checking my bank of maharashtra account balance

Hello,

I have made my march 2018 month bescom bill payment through phonepe application using sbi bank, the payment is not reflecting on biller side. Phone pe customer care team is unable to resolve the issue. I have called more then 10 times still the issue is not resolved, always they will give some silly reasons saying it will be resolved with in 2 days, even they have send mails saying issue has been resolved, when again contact customer care the same issue still not resolved they say and they are playing with my money and time and no callback from there senior managers. Does it takes 1 year to resolve the issue!

The phonepe transactions details

1) transaction id is N[protected] & amount is 333 on 14 April, 2018
2) My bescom account id is [protected]

DON'T MAKE ANY BILL PAYMENT THROUGH PHONEPE, VERY POOR SERVICE.
You are going to loose money if any error occured during transaction.

I have porches Flipkart phone pouch amount payable phonpe Wallet. Item is cancelled by not like. But
Flipkart Amount is Not credited my Phone
pe Account. Please refund my Amount.

Phonepe Account No. [protected]

Email. [protected]@gmail.com

Refund Transaction no. P1804101158026252335792

Date.11/04/2018

Refund Amount. Rs 424 Rupees

Thank you

I had purchased a shoe from myntra which is worth 539rs. I had done payment through phone pe.in phone pe i had wallet balance of 55rs. So 55rs from phone pe wallet + 484rs from linked bank account was debited. Later i returned the product. Myntra initiated refund of 539r. But i got only 484rs to my bank account. Rest 55rs was supposed to be credited back to phone pe wallet. But phone pe wallet balance of 55rs is still pending. I have not got it yet in my wallet.

They are so cheap and pathetic, basically they are swindlers.

I am expired insulting them, they won't take any necessary action of problems instead they will mislead you with false hopes and info.
Since then i am requesting for refund but every time i made a complaint. They say wait for 3 days, 4 days, 8 days etc. And after more than one month they are saying that please contact to your bank, we are not able to transfer your money. Is it their service? It is really disgusting please help to sort out this matter.

Money debited from my account for electricity bill and didn't credited to sndl.

They are so cheap and pathetic, basically they are swindlers.

I am expired insulting them, they won't take any necessary action of problems instead they will mislead you with false hopes and info.

Money debited from my account for electricity bill and didn't credited to sndl.

Payment neither successful nor failed, instead they will stumble you at the point where you will be absolutely helpless..

Sale chor kahi ke

Kapil hedau - [protected]

Ticket id[protected]
I haven't received my 501.50 rupees in my bank account.
Flipkart refunded it 31st march.
But still i haven't got it...
Phone customer care executive second time told me to wait till 17th april, 2018.
But today morning, i saw my case[protected] is closed.
I just want to know one thing, that phone really want to refund my money or not.
What the hell is going on?

First I had gold of 256.50 rupees in my account then I purchased gold of 9000 and after cutting GST I got gold of 8737.86 rupees and a chashbakc of 450 rupees.
Then I bought gold of Rs 451.04 from wallet and after cutting GST I got gold of Rs 437.9.
Now there should be total gold of 9432.26 but I just have gold of 9177.79 after increase in the price gold.

I was recharge my wallet for use in flipcart sale. Payment is not done via this [protected]@#ing wallet always.
I have also called phonepe helpline several times, there is no solution for me.
Now I want to withdraw my money back into my account

But the problem in Phonepe App Whenever money is transferred to the bank account, the message comes for E-kYC but when i go for E-kYc there is message comes "Sorry, E-KYC servies are temporarily unavailable please try again later. i am in trouble in last 30-40 days because my money is hold in phonepe wallet.

When i research about the issue I found that the problem is that their phonePe App because outher UPI have all the facilities in and E-kyc done.

If phonepe did not fix the problem in two days And if my money does not come in my account in two days then I will take necessary action against Phonepe.

Nitesh Raghuwanshi
Contact: [protected]

I blocked my account due to duplicate account. Now i want to unblock again but phonepe customer care ignore my request due to illegal activity. I want to know about this illegal activity bt they cant define this illegal activity. So please provide me other govt complain address where i can do complain against phonepe. I am suffering this problem before 20 days.

I have recahrged with rs. 399/- on jio by using phonepe services. I have applied a promo code for flat rs. 90/- and the condition was that its applicable on upi or upi+wallet balance. I had rs 180 in my wallet and remaining amount paid by my bank ac. I have not received any cash back till now and when i aksed for help they denied and told me that this offer was only applicable on upi payments. I have the screenshot of the offer guidelines in which they have shown that offer applicable on upi and upi+wallet balance.
My ticked id is ticket id: #11560932
And trans date 17/04/2018

Sir i top up a wallet with rs 14500 to buy a phone on flash sale but i was not able to do so as there was limited stock
Then i wish to withdraw balance from wallet i withdraw rs 5000 first
Then i tried a lot to withdraw the next balance from wallet but phone pe is declining the payment from last 72 hours giving security reasons
There is no response from phonepe representative
So plz help me
My wallet no is [protected]
Email [protected]@gmail.com