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PhonePe Complaints & Reviews

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Updated: Aug 1, 2026
Complaints 3496
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262
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PhonePe reviews & complaints page 16

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K
Kunal Verma2
from Jaipur, Rajasthan
Sep 1, 2022
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Hi team,
Phone pe transaction id: T2209011105262685185747

I purchased ticket in irctc through phone pe account. My money 672.15 rs has been deducted from bank account but ticket is not confirmed by irctc. They told bank confirmation is pending at the time of booking because of that reason ticket not booked. I tried to contact with phone pe customer care but not reachable. I need my money back please initiate the refund amount..
PhonePe customer support has been notified about the posted complaint.
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    G
    gss cyberworld
    Aug 31, 2022
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    By Unknowingly we had purchased an gift the sender asked that it has been stucked in customs so the sender of the gifts asked to send amounts in parts of rs 29100/- the amount has been sent in airtel payments bank acc number of the fraud is [protected] Name : Kunal Machhindra jondhale. So please reverse my Amount as soon as posible

    TRANSACTION NUMBERS : T2207060825584426351321 T2207061344382688265981 T2207061458352039601442 T2207061643141821466894 T2207101010301778730447 T2207151052266407504219 T2207211204229324002427 T2207231152211874780986
    PhonePe customer support has been notified about the posted complaint.
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      J
      Jacobdamor
      from Indore, Madhya Pradesh
      Aug 31, 2022
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      I have recharged 668 for jio number [protected] on 27 August 2022 but it does not show in myjio app. Did not receive the benefits.
      PhonePe customer support has been notified about the posted complaint.
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        N
        Naveenkumarmr
        from Chitradurga, Karnataka
        Aug 30, 2022
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        Address: Banglore

        Need 7000rs amount refund to me

        I paid 7000 rs on 19/07/2022

        Amount debited from my account but receiver(beneficiary) not getting that amount still

        UPI/[protected]

        transaction I'd T2207191621588616727751

        UTR[protected]

        Please check and update the status properly and i did not get any refund also

        Refund that amount to me
        For your reference i will attach beneficiary account statement
        PhonePe customer support has been notified about the posted complaint.
        Aug 30, 2022
        Updated by Naveenkumarmr
        I did not get proper response and still that amount not credited to beneficiary account
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          G
          Gobinda Guria
          Aug 29, 2022
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          Address: Uluberia Howrah

          Sir I have already paid my electricity bill through my phonepe on 4th June 2022 and Transaction ID T2206041139357795112081 Rs 764/ and another transaction ID T2206041139016786191023 Rs 150/ both the bills are not paid still now and I have not return my money back.
          PhonePe customer support has been notified about the posted complaint.
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            S
            sourabh460
            from Mumbai, Maharashtra
            Aug 29, 2022
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            Money deducted but money not reached Bajaj insurance but did not received policy. NB22081920101756613341902

            Ticket id[protected]. No response even after escalation. Not sure how escalation hierarchy maintained.
            PhonePe customer support has been notified about the posted complaint.
            Aug 29, 2022
            Updated by sourabh460
            Transaction details and escalation team response.

            Aug 29, 2022
            Updated by sourabh460
            [protected] New ticket support team created. Hoping to get resolution this time.
            Sep 26, 2022
            Updated by sourabh460
            It’s been two months no update yet. No resolution yet. Deadlines passed two times. Escalation happened two time. No one is working on the issue. And my money is struck.
            Sep 26, 2022
            Updated by sourabh460
            New TICKED ID.[protected]
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              H
              Hjuhh
              from Bhongir, Andhra Pradesh
              Aug 28, 2022
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              Address: Bhongir

              Dear sir,
              My friend sent me a money of 6000rs on 16 aug, till now it is in processing state, phonepe and bank are not responding. Kindly look into the issue
              PhonePe customer support has been notified about the posted complaint.
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                S
                santosh15091986
                from Shahganj, Uttar Pradesh
                Aug 28, 2022
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                Address: vill chhabawa post shahganj jaunpur

                Sir i am buy ticket from ethiopian airlines but third party can’t receive my money is deducted from phonepe 40, 716 rupees, in end my ticket automatically cancelled, airlines they refund all money, from phone pay i can’t receive my money in my account
                sir please refund i want to pay my fees
                transaction id. T2208191924301637967921
                PhonePe customer support has been notified about the posted complaint.
                Aug 28, 2022
                Updated by santosh15091986
                they send me proof they already refund on 19.08.2022

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                  A
                  Ansh.1
                  from Sultanpur, Uttar Pradesh
                  Aug 28, 2022
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                  While loging in it use to show something went wrong
                  Registered mobile no. Is[protected]
                  PhonePe customer support has been notified about the posted complaint.
                  Aug 28, 2022
                  Updated by Ansh.1
                  Sir make it unblock fast plz...
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                    N
                    Aug 26, 2022
                    Resolved
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                    Resolved

                    On 3rd august I made a transaction on phone pe to auto driver for Rs 122 but at that time I got. A message of transaction failed then I paid him again but after two days on 5th august I got an email for successful transaction. So basically the amount was paid twice. I got a complain registered with phone pe. At thier app. I got information to wait for 3-5 days. But money was not reversed. Then I filed a complaint in my bank. They rejected my complaint by saying that the transaction was successful and cannot be reversed now as I have to report them within 5 days. Now bank as well as phone pe both are denied for refund. Transaction Id is T2208031831467234537781 dated 03 august 2022. Of phone pe
                    Aug 30, 2022
                    Complaint marked as Resolved 
                    Company has not responded. I paid twice to the driver/ merchant. Company did not refunded the amount yet
                    PhonePe customer support has been notified about the posted complaint.
                    Aug 30, 2022
                    Updated by [email protected]
                    I did not got any response from phone pe. How can it be resolved without any response from company
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                      J
                      Jintu chutia
                      from Sivasagar, Assam
                      Aug 26, 2022
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                      Address: Sivasagar (assam)
                      Website: Phonepe

                      I can't recived my payments from 6 days
                      PhonePe customer support has been notified about the posted complaint.
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                        T
                        ThakurG
                        Aug 25, 2022
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                        My Credit card Rent Payment Successful From My Side But Landlord Not Receive Any payment it's Long Time more than 45+ Days But no response from Phone Pe technical Team I'm So frustrated With This Type of Bugs And Scam.NX22071010470842394864221
                        PhonePe customer support has been notified about the posted complaint.
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                          S
                          Aug 23, 2022
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                          Address: Shiv mandir Bela tilaiya dam barhi Hazaribagh Jharkhand
                          Website: Phone pe

                          Mere ac se balance cut gaye hai lekin na hi receiver account me gya hai aur na hi mere account mein aaya hai 25days ho gya
                          Plzzz help me sir
                          PhonePe customer support has been notified about the posted complaint.
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                            S
                            Shamikghosh2019
                            from Mumbai, Maharashtra
                            Aug 19, 2022
                            Resolved
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                            Resolved

                            Address: Ashoknagar
                            Website: Www.phonepe.com

                            Paid Rent through credit card. Amount Debited From Credit Card. Transaction shows as successful. Amount Not Credited into Receipts Bank account
                            Sep 24, 2022
                            Complaint marked as Resolved 
                            PhonePe customer support has been notified about the posted complaint.
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                              H
                              HEMANTH ABHIRAM SOMARAJU
                              Aug 12, 2022
                              Resolved
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                              Resolved

                              Address: HEMANTH ABHIRAM SOMARAJU, s/o SRINIVASA RAO SOMARAJU & SRIDEVI SOMARAJU, House number: 1-42, Near Ganesh temple, Bayyannagudem village (BO), Penub

                              Done a payment of ₹10/- (Rupees ten only) through SBIePay Lite (Payment Gateway) and used UPI as the preferred payment method and scanned QR with PhonePe to apply for RTI Act 2005 in official website (https://rtionline.gov.in/). Amount deducted from the bank account. But didn't recieved confirmation email/SMS from RTI website and even registration ID also isn't generated. That RTI website is designed & developed by NIC. Immediately I raised complaint in NIC website, Informed bank costumer care. Raised ticket in PhonePe. Raised a complainant in through Centralised Public Grievance Redress and Monitoring System (CPGRAMS). Also submitted the issue to National Payments Corporation of India (NPCI) and complained to the National Consumer Helpline (NCH). No response from anybody. Only NIC is responding for my emails. NIC also sent a notification to RTI website team. They're not responding for my email and also for NIC's email. Amount is deducted from my account. But even I don't know weather it reached the right destination or not (RTI website bank). But I'm sure that the money should have been in the account of RTI website. I want to get confirmation from RTI Website team immediately. I'm worrying a lot about this payment. Kindly please try to understand my situation and try to solve this issue as fast as possible. I want my registration ID right now or refund my money back to my account quickly.
                              Aug 12, 2022
                              Complaint marked as Resolved 
                              Issue is resolved. But neither because of raising issue in National Consumer Helpline (NCH) platform nor because of registering complainant in ConsumerComplaints.in. I had sent mails to NIC (National Informatics Centre) and also registered complaint in NIC Service Desk, SBI (State Bank of India) team who were not at all responded, PhonePe team and also raised a complainant in Public Grievance Portal which was later marked as closed by replying that the issue is due to internet connectivity even though it's not due to internet connection related issues. But only NIC team had responded to most of my emails. I sent so many mails to RTI website team, but no use. Even though NIC had sent 3 or 4 emails officially to RTI website team to address my issue they hadn't responded. Finally after a lot of struggle they sent me the confirmation email and registration ID as well. By this way I'd applied for RTI for the first time. Anyhow thanks for being with me in this journey. ConsumerComplaints.in website needs a lot of modifications in both the front-end functionality as well as back-end too... Being a web developer, cybersecurity expert, I'll be happy to let you know the suggestion to improve the website and to assist you. I'll send you those suggestion later through email. Wishing you all the best... Yours sincerely, HEMANTH ABHIRAM SOMARAJU. Jai javan, jai kisan 👨‍🌾🇮🇳
                              PhonePe customer support has been notified about the posted complaint.
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                                I
                                iampritam96
                                Aug 11, 2022
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                                I paid someone Rs 2000 through phonepe on 10/08/2022 at 8:11 p.m transaction id is T2208102011119059863963 The money got debited from my account but the receiver did not get the money in his account. The transaction status is showing as pending/processing and there has been no progress. I have attached the screenshot as a proof. Please help me get my hard earned money back.
                                PhonePe customer support has been notified about the posted complaint.
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                                  A
                                  Ali Jaan
                                  Aug 11, 2022
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                                  Address: Shikopur jila baghpat

                                  Maine ek transaction ki thi aur Mera account number se paise cut chuke aur jis party ko maine paise Dale use party ke counter Tak paise nahin pahunche
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                                    N
                                    Narasimman07
                                    from Krishnagiri, Tamil Nadu
                                    Aug 11, 2022
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                                    As I invested money in phonepe mutual fund and I am trying to withdraw the money in mutual fund there is problem in kyc I am contact the phonepe coustomer service there is no reply for last 2 month kindly resolve the problem
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                                      V
                                      Vetal
                                      Aug 8, 2022
                                      Resolved
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                                      Resolved

                                      Rent payment failed
                                      Money debited from credit card but did not get refunded back
                                      Aug 9, 2022
                                      Complaint marked as Resolved 
                                      PhonePe - Rent payment failed Money debited from credit card but did not get refunded back
                                      PhonePe customer support has been notified about the posted complaint.
                                      Aug 09, 2022
                                      Updated by Vetal
                                      Rent payment failed
                                      Money debited from credit card but did not get refunded back
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                                        G
                                        gss cyberworld
                                        Aug 8, 2022
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                                        Amount Debitted to To Unknown Account by miss because the last three numbers were different
                                        The Debitted Account Number is [protected], Lavanya, Canara Bank,[protected], CNRB0000696.
                                        The Phone Number I wanted to Send the Money was [protected]

                                        The Amount of Rs 12000 has been transferred to [protected] on 6th Aug 2022 at about 3:00 PM
                                        Please Block this Number Immediately and help me to get back the money
                                        Name Kishore Devadiga
                                        Phone Number [protected]
                                        PhonePe customer support has been notified about the posted complaint.
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