PhonePe Complaints & Reviews

I recharged my phone number 2 times by error with two different plan and tried to ask for help from phonepe to which phonepe replied by sending the reference number and asking to consult my service provider but my service provider - airtel customer care said that the recharges done through phonepe are third party recharge and these recharges can't be reversed so i doesnt find the way to resolve this problem to protect its customer's money in future.

Varadh.

Maine zest money se 11000/- ke do gift vavcher code emi par bulwaya tha, jo ki ek 10000+1000 =11000 ke vavcher code the,
Mujhe bataya gaya tha, ki use vavcher code ko keval shopping ke liye keval flipkard par hi use kar sakte aap,
Maine use gift card ko flipkard ke gift card wollet me add kar liya, fir flipkard ke gift wollet card se date - 13/02/2018 (Honor 9lite - mobile) order kiya tha, jiska totel amout tha 10999 tha, uska payment maine 10099 gift card se kiya tha, baki ka maine mere hdfc bank ke cradit card se kiya tha (900 repye)
Saller ki taraf se wo order cencelled kar diya gaya, jiska mujhe refund 15/02/2018 ko 09:26pm jaise payment proses se kiya tha, waise hi wapas aa gaya tha, lekin date 16/02/2018 ko mera gift card jiski kimat thi, 9999 or 100 = 10099 wo ko flipkard ki taraf se deactivet kar diya gaya jiska time tha,
Pahla card jiski kimat thi 9999 ko time - 03:04pm or dusra gift card jiski kimat thi, 100 ko time - 03:06pm ko deactivete kar diya gaya baar baar custemer cure call karke uski complen bhi kar par koi responds nahi mila keval humesha aaswasan hi mila hai, lekin pher custmer cure unke suniur adhikari se baat hua tha to unhone bataya ki flipkard wollet jo hai wo phone pe wollet hai, aapko phone pe par mail karna hoga aapko or aapko wahi se mail ya call aayega or aapki problem ko shol kiya jayenga
So phone pe aapse requst hai, ki aao meri problem shol kijiye or mujhe mera paisa refund karwaye

Thanks & regards,

Kamal pawar
[protected]
Dhar mp.454001

While making an recharge number entered automatically changed to previous recharged number . Which was recharged before day .and both the recharges done to same number . The customer care person simply says that they cannt help out here . They just simply says to talk to operator . Keeping the eeror with app why do the operator answer . Operator airtel customer care is not at all reachable n they didnt connect at all .

Sir I'm using phonpe app..in my transaction history in phone pe it display with receiving money 520 rupees in my paytm payment bank account ...but... amounts is didn't credite in my account so plz solve my problem..I'm.. already contacted with phonepe and paytm payment bank customer care support but they both teams are not solve problem so plz solve problem

I referred lot of my friends on Phonepe as per terms and conditions but the company was failed to provide me cashbacks for referrals and they always come with the same wrong resolutions. I am extremely dissatisfied with it and have been mentally tortured since last one month. I request all the people that avoid this application as your money is not safe with it. Never install the Phonepe application otherwise you will regret soon when your bank account details will be theft and you will lose all the money in it. I have lodged a complaint on National Consumer Helpline also and will share my concern everywhere on internet. Again i must say that stop using Phonepe application whoever is operate it currently.

I am phonepe wallet user. Bank wirhdraw to phonepe wallet money but transaction is successfuled but not reflect money in my bank account. Phonepe wallet transaction id is p1712132222177171573694. Phonpe register number [protected] register e-mail id [protected]@gmail.com amount is rs.555. Pnb withdraw bank account no. Is xxxxxxxxxx040694.

Name:- ahsaan aslam
Transaction date:- 13/12/17 to 15/12/2017

My balance get debited from my axis account on 28 feb 2018 with amount of rs 399 and recharge is unsuccessful. The deducted still not get credited to my account and doesn't get any response from your side.
Before this i already made complaint but your customer care doesn't respond. Sooo please provide assistance and give solutions about it. Refund my debited amount as soon as possible. Ticket no.
#8425759

Dear team .
Last mint I was trying to pay my elileticity bill to buy the same amount debited but not credited back to my account. After that again I mail attamp to pay the boss sussuesfull done . Last eariyer tnx amount I have not received back.
Date 14feb amount 980.resisting you to kindly help me on this on proraty.
Regards
Neeraj shukla
Mobile .[protected]
Email. [protected]@gmail.com

Respected sir, I was ordered refrigerator in Flipkart on 02/01/2018 via phonepe total amount is 10299rs, 474rs debited from phonepe wallet, remaining amount 9825rs is debited from Indian overseas bank, account number is [protected], IFSC code is IOBA0001705, phonepe registered mobile nubmer is [protected], I was cancelled my order for some reason, 474rs phonepe wallet amount is credited, remaining bank account is not credited still now, I was contacted to flipkart, they are told was full amount credited to phonepe please contact to phonepe customer support, so I was contacted to phonepe customer support many times, but they are told same answer with many times amount is credited to your bank account ending with 9395, and they are gives UTR number N[protected], so I was contacted to indian overseas bank reference with that UTR number, they told was, that account number[protected] is does not exist, that amount returned to phonepe as same date, And gives that transaction UTR number is IOBAN[protected], so I was again contacted to phonepe, they are not understand my problem, mentally I was depressed very much, this problem is going on more then 2 months,

(Upi ref no:[protected] i have credited 10000 inr to my ubi bank account from my pnb bank account via phonepe app as "to self" transaction on 05-03-18. My money got deducted from pnb bank as money credited to ubi account, but ubi bank account has not recieved any money. My pnb got debited of 10000 inr which is not transfered yet to my ubi bank account.

I have used the phonepe for my mobile recharge and i also used their wallet topup services. Because of my new phone it suddenly reboot and my all wallet balance deducted from my phonepe wallet account. After restarting my phone they had not refund my wallet balance and till showing rs. 00 inr. When i have call them they don't responding. Please help me.

Date of incident: 11 oct 2017
client number:[protected]
Money has been debited from my bank account on Oct-2017 in a failed transaction but hasn't refunded back yet. Phonepe (Ticket ID : 5931072) shared UTR number of the transaction which they returned to me is : P1710112020489867401872. they are saying SBI bank holding my money as I have in that bank. But when i checked with the bank, they said it is fake transaction ID. Still, phonepe people saying the same thing. I haven't received any resolution to this.
I requested for refund.

Matter Most Urgent

Sir/Madam,

A Cyber Crime has come to our notice in which a Debit /Credit card was hacked & hacker made online fraud transactions. In this regard, for further inquiry, kindly provide detail of fraud user (such as User ID, Name, IP address of system, with date & time etc.) who has made fraud online transactions through PHONEPE on the basis of information given below:-

Debit/Credit Card & Account.No.

Transaction ID

Date

Amount in Rs.

A/C NO=[protected]

ATM No = [protected]

MEDR/PHONEPE

25.02.2018

10, 000/-

You are directed to stop this transaction immediately and refund the fraudulent amount to the card holders account under intimation to this office.

--

With Regards:

Superintendent of Police

Police District Baddi

Contact Number=[protected]

E-MAIL = sp-baddi-hp

I have a phonepe kyc verified account, but i am changing my mobile number. I wanted to know how to change mobile number associated with phonepe account so that i can update my new number. So, their customer support executive said that there is no option to change a number. He said that only option is to temporarily block that number. He also said that only one kyc can be linked to a wallet per person. So, if i open a new account with my current...

Hi
On 18th feb i booked a ticket from rebus link in phonepe app to travel on 19th feb evening. They gave one redbus contact number for any support reg. Ticket. So i tried calling it to cancel the ticket on 18th evening. That number didn't work and so tried to cancel ticket from phonepe app directly but cancel button is disabled. I was left with no option to cancel ticket. Tried calling redbus directly on 19th morning and they said only phonepe dedicated team can help me in this. I called phonepe and they said to try few options from phonepe app only to cancel ticket but it didn't work and they took my request for cancellation on my behalf and they said i don't have any actions in this. I tried calling 3-4 times and they promised that they will help in cancellation. Surprising thing is they never logged a complaint even after 3-4 times but they kept telling my issue is forwarded to high level for resolution. Almost i spent 2hrs in calls. They called and said refund is in progress when i called for 5th time.
Leter they said it's not possible to cancel the ticket as time passed away.
To conclude due to below reasons i lost money and i couldn't cancel ticket :
Cancel button disabled on app due to some issue in app.
Provided a redbus contact which hardly works.
Till now i sent lot of mails and lot of calls i did and lot of tickets i raised but they didn't help me. This is cheating because due to their app problem i lost money.
Phonepe ticket transaction i'd is s1802181110106811088237 of amount 750rs from hyderabad to bangalore.
Please do help in this issue.

My phone pay account associated with mobile number get debited on 2march2018 with amount of rs 498 and recharge is unsuccessful. The deducted still not get credited to my account and doesn't get any response from your side.
Before this i already made complaint but your customer care doesn't respond. Sooo please provide assistance and give solutions about it. Refund my debited amount as soon as possible. Ticket no.
#8584337

My complain against Phone pay done on 29th January 2018. As per complain against Phone Pay (Ticket id: 7441933) .on phone pay recharge of jio RS 399 three times debited from bank account on 27 Aug 2017, but recharge not done successfully. Bank give clarified that money debited and not credited in account. And advised to contact Phone pay. Still Issue not solved. So kindly you are requested to please look into this matter. Complain against Phone pay again done today just by attaching Bank's clarification.. Please do needful.

My phone pay account associated with mobile number [protected] get debited on 17 feb 2017 with amount of rs 448 and recharge is unsuccessful. The deducted still not get credited to my account and doesn't get any response from your side.
Before this i already made complaint but your customer care doesn't respond. Sooo please provide assistance and give solutions about it. Refund my debited amount as soon as possible.
Thanku..

I placed an order with flipkart and selected the mode of transaction as phonepe the transaction was successful but the order was not placed, i immediately escalated the issue to the customer service through email and calls where i was told the refund will be done in 8 hrs, which did not happen i was told to contact my bank. My bank shared the details of a successful transaction to flipkart.

I was try to recharge my dish tv of rs. 274 on 20.02.2018 through phonepe, the amount has been deducted from my bank account, but the same has not yet been recieved to my service provider i. E dish tv. For this issue my tv is switched off from 20.02.2018. For this issue i couldn't recharge my dish tv from other place.in this regarg i already placed a compliant in phonepe on 21.02.2018, three days aleady passed but my problem not yet been solved. Screen short of the compliant submitted to phone pe is enclosed herewith.