PhonePe Complaints & Reviews

I loaded 5000+4995 to phone pe for transfer to other account first they showing when enter otp sry transaction incomplete then i reloaded 5000, then it's successful then again i loaded 4995 also it's completed after that i got a message from sbi you account debited 5000.5000.4995 after that complaint to helpline they told me that wait for 9th jan
10days then i called customer care they not accepting calls so plz don't use phonepe it will help your life end poverty
Adhil [protected] [protected]@gmail.com

I have recharge of 448 from phonepe my money is deducted but recharge is not done i have call their customers care many time once they said it will take tym of maxm 4hrs but it beyond my transn id-nx[protected] and then said that my recharge is showing successful but it is not yet and again when i call they it will take soo many days to resolve it even they are are not refunding my money now how can i wait i have to recharge today urgently now i have to wait and if i done another recharge and then dat recharge will get successful how can i wait soo long so plzz kindly solve my problem it's urgent for meplzz

Dear sir/madame,

This is to inform you that yesterday i. E., 30/12/2017 at around 3:30 p. M., there were 2 fraudulent transfers (Totaling rs. 19998) of rs. 9999/- and rs. 9999/- respectively, from my bank account to phonepepvt. Ltd wallet o[censored]nknown criminal.

The details of my bank account are:-

1. Bank name - canara bank, branch - khasmahal main road, jamshedpur

2. Account number[protected]

3. Name - mrs. Minati mitra

4. Contact/registered number - [protected]

The details o[censored]nknown criminal:-

1. Contact number 1 - [protected] (Seems to be switched off since yesterday)

2. Contact number 2 - [protected] (Seems to be still active)

Request to immediately bar this transaction, and help me recover the amount.

I have initiated simultaneous complaints/processes with:-

1. Canara bank customer care - freeze account/atm card

2. Local branch manager - telephonic communication of the loss (Formal in-person complaint to be lodged tomorrow i. E., 01/01/2018)

3. Cyber crime cell jharkhand (Dial 100)

Thanks & regards,

Sounak kumar mitra

[protected], mumbai

(Writing on behalf of my mother mrs. Minati mitra)

My name is archana sharma. I did my airtel tv recharge of rs200 on 5-nov-2017 at 4:30pm through phonepe wallet, but the recharge was not successful as per airtel tv customer care. The transaction id is - nx[protected]. I did the complain through phonepe app, but till date i have not get my money back into my wallet. Please sort out the problem.

Phonepe refund - partly paid the refund in flipkart

I had bought 3 days cables, which i wanted to return. Flipkart has paid for 2 cables but for 3rd cable, they are saying it has been refunded to your account. I have proof that in my flipkart app - orders list, i-volta cables - out of 3, only 2 cables' money has been refunded.

They haven't collected their data cable yet - as on 29 dec-2017,
Expecting quick response from-your end

Hi all.
Actually i have ordered online one kurthi on some website but they ordered wrong product so i have raised complaint in consumer court department and then one employee called me saying that i am calling from phonepe regarding refund your money back to account so he asked some bank account info like 16 digit debit card number then he generated one pin and initiated 550 rupees amount deduction from my account from him.
Phonepe has deducted 550 rupee from my account froudly without my permission see below msg-
Dear customer, inr 550.00 was spent using debit card of account xx9588 on 26-dec-17. Info: vin*phonepe pri. The available balance is inr 2, 708.58.
Please refund my money back.

Thanks
Shahjad

As i was paying my electricity bill through phone pay on[protected], then i got sms as transaction is failed but amount of bill 1696 is deducted from my bank account. Since that day i am trying to contact them but even my call didn't got transfer to executive and also my money is not refunded.
Please help in this scenario.
My contact no is [protected]
Please help me soon...

Never listen to customer. Always tries to show oversmartness like one of the head dimple. My money is deducted and they are like no responsibility for that. Why are you sitting there for the particular hours. Just revert my money back today either i am going to leave a complaint. Never talk to lower ones just say him to forward call to senior and directly say him what i want. Revert revert revert urgent urgent urgent

As i was paying my electricity bill through phone pay on[protected], then i got sms as transaction is failed but amount of bill 1990 is deducted from my bank account. Since that day i am trying to contact them but even my call didn't got transfer to executive and also my money is not refunded.
Please help in this scenario.
My contact no - [protected]
Please help me soon...

I am a lower class man, due to modi ji digital india, i bought a smart phone and started regular transact online or upi.
I had tried so many app like freecharge, paytm, phonepe, bhim etc etc... But everyone is a cheater, never get proper cashback as per terms and conditions they applied, now phonepe is started steal my money from my wallet, now my wallet balance is zero, it is just ridiculous. Transaction id t1712220942241145187740

Phonepe — amount not credited to state bank of india credit account pay using phonepe
Nahendran p on dec 21, 2017
Dear sir/madam,
This complaint is for your reference.

Like every month, i have made a visa money transfer from phonepe to my registered state bank credit card on 9 dec 17. The transaction was successful as per the phonepe website that day and my money debited. But, till now the money has not been credited to my citi credit card account. Because of this i am being charged late payment as well as interest charges by state bank

Immediately tried to contact the phonepe customer care for lodging a compliant but sadly i found no help from the phone banking customer...

On 06/12/2017 i had recharged my airtel number from phonepe app. After some day i had seen that the recharge was done 2 timed and amount from my account is deducted 2 times. When i had recharged first time the app had not taken my otp from bank app was hanged. Due to this i had recharged it again this time recharge was successful but the both recharges was success so that i lost my balance of rs.438/- and wallet balance of 10 two times that is i lost total rs. 896/-. Now the company is refusing me to return my half of the amount. My transaction id as per app are nx[protected] this shows timing 12:39 pm and nx[protected] at 12:40pm. My registered number for phonepe is [protected] from which recharge is done on [protected]. Please return my amount. I had also mailed complaint and talk with customer care but no use.

As i was paying my electricity bill through phone pay on[protected], then i got sms as transaction is failed but amount of bill 2240 is deducted from my bank account. Since that day i am trying to contact them but even my call didn't got transfer to executive and also my money is not refunded.
Please help in this scenario.
My contact no is [protected]
Please help me soon.

My name is Ravi. I've paid my credit card bill 9000rs through phonepe on 8th December 2017. But transaction still showing in processing. I've called customer support and raised complaint. They have registered compliment with ticket no 5034061. I'm contacting daily basis for the update, but they are saying wait we are processing your request. I'm soo panic with my payment. If my payment not done, I need to pay fine and my card will be blocked. Please help me on this issue.

Dear sir /madam
My name is md alizinnah.
I want complain, my airtel posepaid no.[protected].30nov, 17 bill pay in phone pe app through. Payments transactions no.-p1711300725295836956582
Amount-235, but airtel not received payment. Already discuss with airtel customers portal.

Dear sir i don't no, where is my money.
Please sir my money is back in phone pe wallet soon as possible.

Thanks & regards
Md alizinnah
[protected]

Phonepe looted my 2064 rs.

The amount of inr 2064 was debited from my credit card for electricity bill payment through phonepe. Phonepe customer care confirmed in their last communication that the amount debited would be credited back to my credit card as the transaction has failed and hence i went ahead and made yet another payment through paytm as the due date for electricity bill payment was approaching fast.

Phonepe provided incorrect information then and now they are saying that the transaction actually didn't fail then and was a success and because of that no amount would be credited back to my credit card account and hence i'm losing out on my hard earned money.

Bigger challenge is that i'm relocating to pune next month and there's no way that i'll be in jaipur in the next two months when the next bill is being generated to ensure that the amount is adjusted since i've made the payment twice for the same electricity bill. Once from phonepe and once from paytm.

Please reimburse the amount as you've confirmed on mail that this amount would be credited back to my credit card.

I have made attached 2 transaction of 4305 and 900 INR for my HDFC credit card payment on 20-Nov but payment has not credited to my HDFC card till today (12-Dec). I have contacted HDFC and they have confirmed they have not received any payment from PhonePe & HDFC email i have forwarded to Phonepe but they are replying after regular reminders.

It was a pathetic experience and Phonepe don't have any respect for their customers

Tried to contact them over the email but there is no response from them.

My contact number is [protected]

To whom it may be concerned.

My self santosh and i was trying to recharge my dth - sundirect via phone pe for the first time but i think that was my wrong choice to opt for phone pe instead of paytm.

After waiting more than 3 hours, i had been forced to reach ur call center to seek help on this issue. Lady, answered the call and requested me to wait for 24 hours.

The best part is yesterday was...

Team i am not satisfied with the response of phonepe team. My query is, i have transfer rs. 700 from axis bank to my phonepe wallet and amount got updated in my phonepe app. After that only i made a payment of rs. 627 to kfc through my phonepe wallet and i got the 150 cash back for the same but the amount not transferred to kfc billing desk and amount rs 627 got deducted from my wallet. So please transfer the amount in my phonepe wallet.

My ticket # :- 4138628

I am unable to login in my phone pe account that is of number [protected].. Firstly i make recharge which failed after that i made log out and try to login again but it failed all the times i dont want to tell anything... What is this happening... Plz solve it as soon as possible i dont want to make prblm for me i requst phonepe to solve the prblm now...