PhonePe Complaints & Reviews

Dear sir, ihave transferred mone 9000 from phonepay aaplication via my accound sbi .my transation is showing processing and my money is not transferred from last two days . since phonepay is not replying my message . transaction id is " p1712061243489070444303" . provide me another legal to take action against phonepay to resolve this issue . sir its urgent

I pay bill of my credit card of rs 30300 but the transaction was not successful on dated 03.12.2017 which is my last date to pay bill. Amount was debit form my account on but not reverse. I make complaint to phone pe but there is no response i make many mail to reverse my amount but they did not due to bank penalise me with the amount of rs 2400 and credit was blocked. When i call phone pe to talk with executive they disconnect my phone or if they talk they hold my phone for 1 hrs. I make call to phone pe 5 times in a day they torcher me on phone calls i humbly request to reverse my money but they give me time of 7 working days i asked my credit card was blocked and bank will unblock my
Card after i make payment of rs 30300 i am a salaried person and belong to middle class family i request to phone pe executive that i cant arrange of amount of rs 30300 it is a huge amount for me but they not understand my problem i asked who bear the amount of rs 2400 which is penalise by bank they denied so please help me to file claim of rs 2400 on phone pe and reverse my amount of rs 30300 urgently.

Phonepe offers credit card payment within 5 seconds, believing that i made a transaction of 10049 rupees to my credit card using phonepe on december 2, transaction id: nx[protected]. Money has been debited from my account but did not credit to my credit card. Today is the last date for payment if they didn't do it by today i had to pay fine for that. I called them many times and they told me it will be resolved on or before december 5. But it is not done till now.

I tried to transfer funds from phone pay to my account. Transcation got declined and the money got debited from my phonepay account... Tried reaching phonepay but they have provided fraud number which never gets connected. Always says you are in the que. The total amount is 1, 499 to number [protected]. If i will not get refund in 24 hours i will file a case in consumer court as i have screen short of decined transcation and also my account screenshort where money is not been transfered.

If this issue is not resolved i will post all the reality to phonepe facebook and twitter pages...

Kim khanna
Ba llb

Guys don't download this app, they all are thief. They don't accept there fault and never refund your amount. I recharge my two jio phone number 399 each. But after showing transaction fail, they recharged and cut twice the amount. 798+798. When i tried to complain, after holding 30mins they cut the phone. And at last they didn't even took any complaint. So save your money and don't download cheap app and waste your money. Regards tarun dutt jha [protected]

Dear sir
Myself bharath. P, i have recharged jio plan rs 459 using upi through phonepee (Indiaideas). Transaction was successful and, debited money. But not recharged on my jio network. I am asking on jio customer support. He said problem in third party account. So i am called to phonepee. He didn't no response. So i have mailed to phonepee support. And again i am recharged to phonepee app. Transaction was successful and recharged. I am asking on phonepe support please refund the amount. He said wait wait sorry sir technical issue.. But 20 days gone no response. Please take the action as soon as possible sir.
I have attached the proof below.
Thanking you

Dosto i have done a recharge of 250 on 2dec 17 bt recharge is not successful till the time when i called customer care of phone pe they told me wait for 24 hrs bt after 24hrs problem is nt solved then again i called after 24 hrs nw this tym they told me wait for 6dec. Nw on 6dec i don't knw what they will say. Means dosto no support from them my transaction i'd is nx[protected].

Not taking compliant and not giving the credit card no. For which i paid

Any one please suggest a way.
No response from them.

Greetings of the day,

I have done a wrong transaction kindly take a service request to cancel/reverse the transaction
Please help me to resolve the issue.
I am k sahith reddy, holding an account in phone pe app using upi id :[protected]@ybl with mobile number [protected]
I have done a credit card bill payment of 17, 700rs. To credit card 4726 xxxx xxxx 2480 with a transaction id: nx[protected] and utr:[protected]. Please i want to cancel the transaction. Please help me to revert the payment back. Which is debited from icici 5166 40xx xxxx 8788 with utr:[protected]. The credit card which i was intended to pay was different
Or in case i need to know the credit card number for which i have paid because in the app i am unable to see the credit card number

Please help me with this. Please plaese help me to get the beneficiary details i will convince him to revert back my money.
I am poor guy please help me out with this. This is high priority.

Thanks and regards,
Sahith reddy
[protected]
Please help me.

Hi

My mobile no. Is [protected]. I had done the transaction of rs. 399 on 20 oct 2017. Transaction id is nx[protected]. The transaction was failed. I have called so many times on customer care. Everytime i have to wait for minimum 40minutes to contact with phonepe executives. But i didn't get my refund yet. You are just raising issue and giving 7 days to resolve it. After 7 days they are again escalating issue and giving 7days. Ultimately no resolution.

Very shameful...
Satpal
+[protected]

On 27th november 2017 2.58pm i transferred rs.500 using phone pay to my friend but it was credited to wrong person bank account and my friend is not received the said amount to his bank account. Please make needful help to get back the said amount as soon as possible.
Transaction id : p1711271458349595266773
Utr id :[protected]
Ticket no : 4488127

Its been more than 12 days, refund from flipkart has not been credited to my phone pe account. On 14-11-17 two amount rs565 and rs542 has been refunded from flipkart to my phone pe wallet out of which rs191.5 and rs50 should have been credited to phonepe wallet but it has not been credited while difference amount has been credited to my creditcard account. Even after making so many complaint and various mail they are just covering their timeline by dropping mail stating that issue has been resolved and amount has been credited. Transaction id is p1711111502005952247123 and p1711111501539512247856. I am attaching one screen shot of rs565

I transferred rs 10000 on 30/10/17 through phonepe mobile application from one of the hdfc bank to another beneficiary account. Transaction was failed on 2/11/17, even after 25 days they have not credited refund to my account. I called phonepe customer support many times but they are not taking seriously. They are just raising issue and giving 7 days to resolve it. After 7 days they are again escalating issue and giving 7days. Ultimately no resolution.

Mene galti se 400/- ke jagha 4000/- ka dth recharge kar deya or jiska recharge kiya tha us ne bhe dth company ko phone laga kar 400/- ke jagha 4000/- ka galat recharge karne ke complain, kardi he. Mene phonepe company ko. Complaint register karne ke baad bhe solve nahi ho paye. Costomer care ko phone he nahi lagta he company ke kaha tha 24 hours me hamare costumer care executive
Aap ko contact karenge. Par abhi thak costumer care executive ka phone nahi aaya costumer care ko phone lagta nahi. Company ko mail bhi kiya he par mobile no. Or link mangne par dene ke bat koi response nahi diya

Flat 50% cashback for first transaction of airtel payments bank through phonepe was not received. Transaction done during the offer period mentioned and was an eligible transaction as confirmed by the customer support.
A complaint was registered regarding the cashback not received on 8th nov and they gave a tat of 48 hours and then 24 hours and again 24 hours and then now infinite tat, stating case already escalated to relevant team and no response from the team yet.
I made a transaction of 150 for which a cashback of 75 has to be received which i did not receive as per the offer fulfilling the t&c.
My phonepe number is : [protected]
Ticket no: 3800818.
Need a resolution asap..

I have done 2 electricity bill payments on phonepe app under offer to get 100 rupees cashback for firs 3 bill payments on 4 october 2017.
They promised me that i will receive the cashback within 24 hours. But when i didn't received the cashback till 8th october didn't recieved it. So i tried to contact them but i was not able to do so. Then i tweeted them and they made fake promises that technical issues etc etc... So i asked for a certain time limit first they refused but then they said that i will receive my cashback till 11/10/17.
After multiple times they gave me 50% of cashback for my 2nd payment
But they still have to give me 150 rupees cashback.
Now it's 22nd november and still i have not received my cashback.

I don't know why these companies make such fake promises if they can't fulfill it.

My transaction id's are:
1st) nx[protected]
2nd) nx[protected]

Please provide me my cashback as soon as possible.

Dear phonepe,

Everytime when i refer this app i never received referral amount unless i lodge a complaint via mail or call.

On 18th nov 17 i registered a complaint for referral amount which i didn't received but till date i didn't received any revert from your team.

Please check my ticket id for this query is 4248268.

Regards,
Azharuddin sheikh

Sir,
[protected] morning 7:31 am i was recharge my dth from phone pe. But balance deduct from my bank account but recharge not done till date and time[protected] time-5:27 pm.
Videocon d2h no.[protected]
Register no.- [protected]
Txn id - nx[protected].
Customer care are call not receive.
Please look in to matter.
My contact no.-[protected]

I made a transaction of 8460 rupees on 23 september 2017 through upi using phonepe app. The amount get deducted from account but the transaction get failed. I complaints several times on phonepe but they are doing nothing to resolve my issue. They just give me estimated date again and again but never resolve my problem. I want immediate resolution of my problem.

Halo sir
I am vivek hegde
Phonepe registered mobile no : [protected]
Tranction i'd : c1711072137443769736609

I am one bus ticket booking in railyatri on 07 nov.
But 20%cashback not given.in terms and conditions 2times eligible for this offer and i am compliments also but till no slow the problem.
I am send the screenshot pls slow the problem

I did a recharge of 509 rs on phonepe which is unsuccessful for last 10 days.

(Reason for failed recharge : the number entered is not a jio number, by mistake chosen a wrong non jio number and performed a jio prepaid recharge - which must result in recharge failure)

My recharge is failed and still my deducted amount is not reversed. Phonepe support not responding or taking any action since 10 days. No resolution given to my email sent to [protected]@phonepe.com.

Recharge date : 5th november, 2016
Transaction id : nx[protected]
Desirable resolution : refund of money as the recharge is unsuccessful.