PhonePe Complaints & Reviews

Maine 18oct 2017 ko night me jio ka 399 rs. Ka recharge kiya tha lekin wah abhi tk process ing me h please cancle this recharge and send my cash in my phone pe [protected] wallet

that the bill payment transaction for ₹ 399/- on 18/10/2017 is pending with the transaction ID: NX[protected]

This cancel please fast my phone pe number [protected] me return my 399 cash fast

Dear sir/ma'am,

I tried recharging my jio mobile no - [protected] last evening (7:40pm, 18th october) using phonepe app using rd 399. An amount of 399 was deducted from my bank account but the corresponding number mentioned has got recharged yet. The scheme was a limited-time scheme on jio and hence, it is causing even more problems. I have already lodged a ticket with ticket id: #2989174. However, i am yet to receive a proper response. Expecting a quick action on your behalf.

On october 13th i made a transaction of rs 5000 from phonepe upi app. I tried to transfer rs 5000 from my bank of india account [protected] to state bank of india account [protected].
The money was debited from my account and the transaction status was kept pending for 5 days and they told me the money is safe we will process the transaction in few days you need not worry.
After 5 days i got a message from phonepe which is written below
Hi, we are sorry about the trouble. The transaction p1710132231584446497538 has failed and the amount has been refunded to the source account with the utr[protected]. We request you to check.
When i checked my account the money was not there so i rushed to my bank to see what has happened now the bank is not any taking responsibility for this transaction and if phonepe has refunded the amount then why it is not reflecting in my account?
I request phonepe to kindly give me my money back as they have taken it. It’s been 6 days. I am in urgent need of money. Thanks in anticipation.

11950 has been deducted from bank for failed transaction while sending upi payment to vasim on 18th october.

Money has been deducted for no service.
And i can't wait for too long. Take my query on top priority.

Txn id p1710182134270395643395

Kindly tell fast, when will i get my money back in bank.. Otherwise i'm going to take down phonepe for your lots of money deduction without any usage.

Dear sir,
Double payment through phonepy to apollo application vide below transaction details,
Ist vide c1710141809467491290211
From my direct south indian bank debit card via phonepy application to apollo for order no.[protected].
Iind vide c171014814425083340294 to phonepy and to apollo for same order no.[protected]. Request for crediting to my phonepy rs.400 which was paid... As my request for the same to both of them independently is pending for last one week.

G. Ramachandran mob no.[protected]

Show quoted text

Dear team,

I am not able to complete any transaction

15 days have been passed since i have registered a complaint to phone pe till date i have not received any satisfactory reply from your team
Kindly escalate the matter on top priority so that i can be able to withdraw the wallet amount 2520 from my phone pe account [protected]

"we sorry to inform you that phonepe has blocked your account...

I have transferred 500 rs to my friend through phonepe upi. The amount is deducted from my bank account but the payment gets failed. Phonepe notified me that the deducted amount will be credit back to my account within 5 days. Its been more than 10 days and the amount is not credited back. The customer care of phonepe is non responsive and irresponsible. I lost all trust in phonepe and i will never recommend to anyone. Dear phonepe customer team please respond to my complaint and do the needful. Transaction id: p1710091920093560180893

My transaction of amount rs. 65000 is pending from last 3 days and now there is no support from there side to me about that transaction i have call to customer care of phonepe but on that call they only play recorded voice that all customer care executives are busy please hold the line. I want to know what is happening in my transaction and resolve it fastly by creadit it to beneficiary account and if there any problem in beneficiary account creadit it back to my account.

I ordered vu smart tv on 7 sep 2017 and same time cacelled order from flipkart. Flipkart refunded my money inr 56899=00 but transaction failed due to my nre account status. After that i given phonepe my indian s/b account but still they are not refunded money till now. What action actually i may take against phonepe. Please suggest me.
As per bank rule we can debit from nre bank a/c but we can not credit with indian rupees. That's what my transaction failed. After that phonepe asked me for indian saving bank account and same time i provided them my indian account but still they are playing with mental and physical harrasment with me. Now more than one month passed and no refund got. Daily i am calling and emailing to phonepe support but still no response. Only one respond they are giving your ticket i'd complent issue solved and if not solved then reply with email. After that they are providing fresh complent ticket i'd and same rotation they are following and playing since near about one and half month but nothing in my hand. My hard earned money they aren't refunded till now. I am much worries about my refund.

I have done a payment of amount rs. 2000/- through p2p transfer from my phonepe account to other phonepe account on 14th october 2017, but till now it is showing in processing and customer executive do not take any action, they always told me for wait. I have already paid him rs. 2000 in cash mode. So, i am always requested them to reverse my amount or contact me to technical team via phone but no any positive response taken by phonepe, it is very disappointing. Really very worst service provided from phonepe. Only i want to reverse my amount. According to transaction process a transaction is always in commit/rollback or initial state but it is showing in processing state it is only play with customer.
Mob no.- [protected]
Transaction id: p1710141024312972091222
Dated: 14/10/2017.

I did a transaction over phone pe app of an amount rs.50, 500/- on 10/10/2017. But the transaction was failed. The transaction id of the failed transaction is p1710102035409695719193. It's been 5 days since the transaction happened but still i didn't get my money back into my account. Please look into this as soon as possible. My mobile number is [protected]. It is happening so frequently. Try to fix it permanently.

These people are big cheaters, fake. I paid my landline bill of rs 960 on 27th september 2017, transaction id: nx[protected].

Don’t know how money got debited twice, that time it was showing transaction successful. Next day notification comes transaction failed, but money got debited.

It is phonepe’s responsibility to refund back without saying, but no steps were taken. On 30th september i raised ticket and then was told that amount will be reversed into my bank account till 12th oct 2017.

On 12th oct 2017, no money is returned back, and new question arrives to confirm whether it is double debit or not? Due to very much hectic schedule, i couldn't reply. Next day reply comes "we waited for details and did not receive, so we are assuming that issue is resolved".

How can issue be resolved when no money is credited back.

When i called customer care for the same, they told that same person will assist you so wait till their reply. I mean then what is that customer care for?

When i told to escalate my call to your team leader they told there is not a team leader. Such a liar.

It's going to be a full month, i just want my money back

I invited a friend as per the the tc of the phonepe.. My friend did a first upi transaction in front of me.. He got 75rs cashback as per there offers.. But as i invited that friend i dint received any money for the successfull invitition even after 24hrs.. The company lies.. And it s cheating to many customers like me... I request the authorities to look after them and save the customers from those lies.

I had ordered a casio enticer ladies watch from flipkart through phonepe on 5 oct17. I had paid 3398 rs from my sbi acct but order was not successful. Money was deducted from my acct. Since that day i have been asking for refund of my money but to no avail. Moreover, no one picks up call at the customer support center. Infact i doubt if there is any customer support branch of phonepe

Hello team,

Please find the below details are received from axis bank. I tried to carry out transaction but it got declined so initially contacted bank representative but as per their revert it need to be looked from your end. Kindly check it and do the needful to resolve asap.

Name - bhavin shah
Reg mo. - [protected]

Regards,
Bhavin

I have done a recharge of rs 399 to jio number [protected] on 12 oct 17 through phone or app and same time 399 rs deducted from the account but i have not received my recharge till now. Neither received my recharge nor my amount if transaction was not successful. More than 2 days passed. My transaction i'd is nx[protected]. This company is totally fraud. If i recharged with any other app like paytm or freecharge, it would hardly take a minute. Kindly do needful and refund my amount of 399 or my recharge should successful otherwise i will go to file a case in consumer court against phone pe.
Thanks

I have recharge my jio no with jio 399 pack 22 hours ago my recharge is still under processing¿¿. Please hlp

Transaction i'd =nx[protected]

Phonepe
₹ 30
Txn. Id : t1710131007596069722220
Txn. Status : successful
Credited to : wallet updated balance: ₹ 30
Order id : nx[protected]
This is my txn id recharge sucess in display but recharge not suceess in my number please refund my balance.
[protected]. (10.07am).
Nx[protected].
Utr[protected].

Customer,

We have not received the final confirmation from your bank on this transaction. These exceptions happen when banking payment gateways are facing some technical outages.

Please do not worry, your money is absolutely safe in the banking system.

In case money was deducted from your account, your bank could take 7–9 working days to credit the refund to your account. The refund will be credited with the same utr number as that of the original payment.

Please reach out to us if refund is not received within 7–9 working days.

Regards,
Phonepe

I have paid mseb bill of rs. 280 through phonepe on 24/09/2017. But still on present date also mseb official website showing it as unpaid bill. Many times i have tried to call cutomer care of phonepe but they are not naswering call as well as e-mail. Plz solve this issue fast.

Transaction id is - nx[protected]
E-mail - [protected]@gmail.com