PhonePe Complaints & Reviews

I have transferred 500 rs to my friend through phonepe upi. The amount is deducted from my bank account but the payment gets failed. Phonepe notified me that the deducted amount will be credit back to my account within 5 days. Its been more than 10 days and the amount is not credited back. The customer care of phonepe is non responsive and irresponsible. I lost all trust in phonepe and i will never recommend to anyone. Dear phonepe customer team please respond to my complaint and do the needful. Transaction id: p1710091920093560180893

My transaction of amount rs. 65000 is pending from last 3 days and now there is no support from there side to me about that transaction i have call to customer care of phonepe but on that call they only play recorded voice that all customer care executives are busy please hold the line. I want to know what is happening in my transaction and resolve it fastly by creadit it to beneficiary account and if there any problem in beneficiary account creadit it back to my account.

I ordered vu smart tv on 7 sep 2017 and same time cacelled order from flipkart. Flipkart refunded my money inr 56899=00 but transaction failed due to my nre account status. After that i given phonepe my indian s/b account but still they are not refunded money till now. What action actually i may take against phonepe. Please suggest me.
As per bank rule we can debit from nre bank a/c but we can not credit with indian rupees. That's what my transaction failed. After that phonepe asked me for indian saving bank account and same time i provided them my indian account but still they are playing with mental and physical harrasment with me. Now more than one month passed and no refund got. Daily i am calling and emailing to phonepe support but still no response. Only one respond they are giving your ticket i'd complent issue solved and if not solved then reply with email. After that they are providing fresh complent ticket i'd and same rotation they are following and playing since near about one and half month but nothing in my hand. My hard earned money they aren't refunded till now. I am much worries about my refund.

I have done a payment of amount rs. 2000/- through p2p transfer from my phonepe account to other phonepe account on 14th october 2017, but till now it is showing in processing and customer executive do not take any action, they always told me for wait. I have already paid him rs. 2000 in cash mode. So, i am always requested them to reverse my amount or contact me to technical team via phone but no any positive response taken by phonepe, it is very disappointing. Really very worst service provided from phonepe. Only i want to reverse my amount. According to transaction process a transaction is always in commit/rollback or initial state but it is showing in processing state it is only play with customer.
Mob no.- [protected]
Transaction id: p1710141024312972091222
Dated: 14/10/2017.

I did a transaction over phone pe app of an amount rs.50, 500/- on 10/10/2017. But the transaction was failed. The transaction id of the failed transaction is p1710102035409695719193. It's been 5 days since the transaction happened but still i didn't get my money back into my account. Please look into this as soon as possible. My mobile number is [protected]. It is happening so frequently. Try to fix it permanently.

These people are big cheaters, fake. I paid my landline bill of rs 960 on 27th september 2017, transaction id: nx[protected].

Don’t know how money got debited twice, that time it was showing transaction successful. Next day notification comes transaction failed, but money got debited.

It is phonepe’s responsibility to refund back without saying, but no steps were taken. On 30th september i raised ticket and then was told that amount will be reversed into my bank account till 12th oct 2017.

On 12th oct 2017, no money is returned back, and new question arrives to confirm whether it is double debit or not? Due to very much hectic schedule, i couldn't reply. Next day reply comes "we waited for details and did not receive, so we are assuming that issue is resolved".

How can issue be resolved when no money is credited back.

When i called customer care for the same, they told that same person will assist you so wait till their reply. I mean then what is that customer care for?

When i told to escalate my call to your team leader they told there is not a team leader. Such a liar.

It's going to be a full month, i just want my money back

I invited a friend as per the the tc of the phonepe.. My friend did a first upi transaction in front of me.. He got 75rs cashback as per there offers.. But as i invited that friend i dint received any money for the successfull invitition even after 24hrs.. The company lies.. And it s cheating to many customers like me... I request the authorities to look after them and save the customers from those lies.

I had ordered a casio enticer ladies watch from flipkart through phonepe on 5 oct17. I had paid 3398 rs from my sbi acct but order was not successful. Money was deducted from my acct. Since that day i have been asking for refund of my money but to no avail. Moreover, no one picks up call at the customer support center. Infact i doubt if there is any customer support branch of phonepe

Hello team,

Please find the below details are received from axis bank. I tried to carry out transaction but it got declined so initially contacted bank representative but as per their revert it need to be looked from your end. Kindly check it and do the needful to resolve asap.

Name - bhavin shah
Reg mo. - [protected]

Regards,
Bhavin

I have done a recharge of rs 399 to jio number [protected] on 12 oct 17 through phone or app and same time 399 rs deducted from the account but i have not received my recharge till now. Neither received my recharge nor my amount if transaction was not successful. More than 2 days passed. My transaction i'd is nx[protected]. This company is totally fraud. If i recharged with any other app like paytm or freecharge, it would hardly take a minute. Kindly do needful and refund my amount of 399 or my recharge should successful otherwise i will go to file a case in consumer court against phone pe.
Thanks

I have recharge my jio no with jio 399 pack 22 hours ago my recharge is still under processing¿¿. Please hlp

Transaction i'd =nx[protected]

Phonepe
₹ 30
Txn. Id : t1710131007596069722220
Txn. Status : successful
Credited to : wallet updated balance: ₹ 30
Order id : nx[protected]
This is my txn id recharge sucess in display but recharge not suceess in my number please refund my balance.
[protected]. (10.07am).
Nx[protected].
Utr[protected].

Customer,

We have not received the final confirmation from your bank on this transaction. These exceptions happen when banking payment gateways are facing some technical outages.

Please do not worry, your money is absolutely safe in the banking system.

In case money was deducted from your account, your bank could take 7–9 working days to credit the refund to your account. The refund will be credited with the same utr number as that of the original payment.

Please reach out to us if refund is not received within 7–9 working days.

Regards,
Phonepe

I have paid mseb bill of rs. 280 through phonepe on 24/09/2017. But still on present date also mseb official website showing it as unpaid bill. Many times i have tried to call cutomer care of phonepe but they are not naswering call as well as e-mail. Plz solve this issue fast.

Transaction id is - nx[protected]
E-mail - [protected]@gmail.com

I made a recharge was done of rs 399 around 8:30 pm on 12th oct 2017. It was done thorugh phone pe. But status of the transection is still showing processing after 4hours. Money was debited form my bank acoount linked with phone pe. There is no call form the excutive and i am still waiting for the rechrge to get complete. Or less i want my money back.

Respect sir/ma'am,
I complaint to them that ' hi, i m very disappointed after that transaction which was initiated on 13th august, 2017' i shared ' transaction no.- p1708131335168572176317' the 'transaction was for rs 7, 135'.. I told them ' i was transferring this amount to my zebpay account through qr code. Qr code had timings of 1-2 min.. I used phonepay to scan that code to pay. Payment deducted from my account but qr code timing had ended. Till now i did nt get my payment in zebpay. I also contacted to payu payment route of zebpay they said payment was not received by us and shared failed codes : [protected] and [protected]
This was happened with me they are saying they are working on it since 7 september, but now they are not even replying.

Please help. Thats hard earned money.

NX[protected] my jio recharge not done of 399 but payment debit from my bank account plz done my recharge or refund my money customer care number not answer my call my jio number is [protected] plz help me.this is fraud company.cheat innocent peoples.its very bad for narendra modi dream for cashless system.plz take a strict action for phonepe.com

Sir mene 399 ka jio recharge kiya hai aur
Muge 100 rs. Ka cash beck milna chaye tha jo nahi mila aur ye offer 12 oct se chalu hai aur mene 12oct. Ko hi recharge kiya hai aur sir trams and condition me kahi bhi nahi likh rakha hai ki12 oct. Se
Pahle jio recharge kar liya hai usko cash
Beck nahi milega. Please help me.
Nahi to me cangumar court me apply karunga
Sir pahle kabhi esa nahi hua

Id no. Pzt[protected]tkz1101 - refund of rs.90 from flipkart for cancelled order to phonepe has not been credited to my phonepe wallet till date.
I have sent payment to flipkart through phonepe on[protected] for an offer from flipkart that 20% cash discount if the payment was done through phonepe only. Immediately after payment i received a message from phonepe the transaction was failed and the amount would be refunded in 6 days but amount of rs.450 debited in my account on that day. I cancelled the order on[protected] in flipkart for which i received only rs.360/- and was informed by flipkart that vide id no. Pzt[protected]tkz1101 rs.90 sent to phonepe. When i saw my account in phonepe the amount of rs. 90 was not seen. My mobile no. [protected].

Yesterday[protected] i have did the recharge of 399 of jio but money is debited from bank account but recharge is still showing processing after completing 14hrs i want my refund.. My transection id is nx[protected],,, my ticket id is #2571730 i have contacted there customer service support they said we will contact soon but still after 14hrs no call from them even i have called there customer care number [protected] they are not receiving...