PhonePe Complaints & Reviews

On dated 17.10.2017, i had withdrawl rs 5000/- from my phonepe wallet to my registred dena bank account no[protected]. The amount has been debit from wallet but not credit in my account, even the phonepe customer care doesnot receive the call. They give me the utr no[protected] & told me for contact banking branch, when i was contact to bank, bankers told me the utr no is not valid it must have starting any bankcode.

Then from last 6 das i m asking to phonepe for provide me details from which bank they have done transction,

Still now the phonepe doesnit give me any reply.

I have done transaction of rupees 20000 to other bank account but transaction has been failed but the same way amount has been debited for the failed transaction so please check the transaction status and refund my money back
Failed transaction utr number[protected]
Registered mobile number [protected]
Email id [protected]@gmail.com
Name - aravind. Kota
Please check the status and return

I recharged my jio number [protected] with rs 399 on[protected]. Phonepay was showing 100 cashback offer on first prepaid recharge and this was my first recharge. But, they credited only rs30 to wallet. I written their customer care with ticket id:#2918557 but they are not responding and delivery to mail id: [protected]@phonepe.com has failed. What to do now.

I recharge 399 rupees from phonepe but not successful and my balance detected from my bank account on 26 september, 2017. Msg from phonepe that our balance refund to 6-7 working days but not refund. So i request please refund my balance. The recharge by mistake my [protected] airtel number but network jio select so recharge failed. After sometime i recharge again my correct jio no. [protected].
Thanks

I want to recharge my jio number from the app phone pe wallet, but my transaction will be failed. But i try it again it take my another number and recharged on it.
But the main thing is that money is deducted from my account but don't show the balance in my number, number is [protected]
Please sort out this quickly otherwise i will complaints about this in consumer court.
Thank you

I was purchase in dell vostro through phonepe at 20 oct 2017. Some problem i had cancelled my order. But i still not received amount refund. I am already talk to flipkart customercare they told me alreadly amount transfer to phonepe. Phone pe customer support saying that the amount will be cradited within 7 working day. But wallet balance is 0. Pls help me

And phone pe support exutive making me fool every time i contact them that their team working to solve this problem.
My ticket id 2666094
My no:[protected]

It's already been 7 days i. E. 13/10/2017 since i have transacted the amount from my phonepe account and in my phonepe account its showing as successfully transferred to my bank account but it is not.
My bank account is still not credited with my transferred amount from phonepe but my money is deducted from phonepe account and my transaction id is "p1710130939083985127225". And the provided utr no. Is[protected].

Dear phone pe team...
Mere mobile pr phone pe app work nhi krta or naa hi mere number se phone pe work krta hai... Plz mere mobile or mere phone pe acount ki verification ki jaye or ise mere mobile pr chlaya jaye... Mera phone pe mobile number [protected] hai... Plz check this number and solve my problam as soon as... Mai pichle ek month se is baat k liye preshan hun... Mere phone pe wellet me 177 rupees bhi pde hai... Jo ki ab mere liye zero hai... Aap check kijiye or mera phone pe acount start kr dijiye

Thankful 2 u

Maine 18oct 2017 ko night me jio ka 399 rs. Ka recharge kiya tha lekin wah abhi tk process ing me h please cancle this recharge and send my cash in my phone pe [protected] wallet

that the bill payment transaction for ₹ 399/- on 18/10/2017 is pending with the transaction ID: NX[protected]

This cancel please fast my phone pe number [protected] me return my 399 cash fast

Dear sir/ma'am,

I tried recharging my jio mobile no - [protected] last evening (7:40pm, 18th october) using phonepe app using rd 399. An amount of 399 was deducted from my bank account but the corresponding number mentioned has got recharged yet. The scheme was a limited-time scheme on jio and hence, it is causing even more problems. I have already lodged a ticket with ticket id: #2989174. However, i am yet to receive a proper response. Expecting a quick action on your behalf.

On october 13th i made a transaction of rs 5000 from phonepe upi app. I tried to transfer rs 5000 from my bank of india account [protected] to state bank of india account [protected].
The money was debited from my account and the transaction status was kept pending for 5 days and they told me the money is safe we will process the transaction in few days you need not worry.
After 5 days i got a message from phonepe which is written below
Hi, we are sorry about the trouble. The transaction p1710132231584446497538 has failed and the amount has been refunded to the source account with the utr[protected]. We request you to check.
When i checked my account the money was not there so i rushed to my bank to see what has happened now the bank is not any taking responsibility for this transaction and if phonepe has refunded the amount then why it is not reflecting in my account?
I request phonepe to kindly give me my money back as they have taken it. It’s been 6 days. I am in urgent need of money. Thanks in anticipation.

11950 has been deducted from bank for failed transaction while sending upi payment to vasim on 18th october.

Money has been deducted for no service.
And i can't wait for too long. Take my query on top priority.

Txn id p1710182134270395643395

Kindly tell fast, when will i get my money back in bank.. Otherwise i'm going to take down phonepe for your lots of money deduction without any usage.

Dear sir,
Double payment through phonepy to apollo application vide below transaction details,
Ist vide c1710141809467491290211
From my direct south indian bank debit card via phonepy application to apollo for order no.[protected].
Iind vide c171014814425083340294 to phonepy and to apollo for same order no.[protected]. Request for crediting to my phonepy rs.400 which was paid... As my request for the same to both of them independently is pending for last one week.

G. Ramachandran mob no.[protected]

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I have transferred 500 rs to my friend through phonepe upi. The amount is deducted from my bank account but the payment gets failed. Phonepe notified me that the deducted amount will be credit back to my account within 5 days. Its been more than 10 days and the amount is not credited back. The customer care of phonepe is non responsive and irresponsible. I lost all trust in phonepe and i will never recommend to anyone. Dear phonepe customer team please respond to my complaint and do the needful. Transaction id: p1710091920093560180893

My transaction of amount rs. 65000 is pending from last 3 days and now there is no support from there side to me about that transaction i have call to customer care of phonepe but on that call they only play recorded voice that all customer care executives are busy please hold the line. I want to know what is happening in my transaction and resolve it fastly by creadit it to beneficiary account and if there any problem in beneficiary account creadit it back to my account.

I ordered vu smart tv on 7 sep 2017 and same time cacelled order from flipkart. Flipkart refunded my money inr 56899=00 but transaction failed due to my nre account status. After that i given phonepe my indian s/b account but still they are not refunded money till now. What action actually i may take against phonepe. Please suggest me.
As per bank rule we can debit from nre bank a/c but we can not credit with indian rupees. That's what my transaction failed. After that phonepe asked me for indian saving bank account and same time i provided them my indian account but still they are playing with mental and physical harrasment with me. Now more than one month passed and no refund got. Daily i am calling and emailing to phonepe support but still no response. Only one respond they are giving your ticket i'd complent issue solved and if not solved then reply with email. After that they are providing fresh complent ticket i'd and same rotation they are following and playing since near about one and half month but nothing in my hand. My hard earned money they aren't refunded till now. I am much worries about my refund.

I have done a payment of amount rs. 2000/- through p2p transfer from my phonepe account to other phonepe account on 14th october 2017, but till now it is showing in processing and customer executive do not take any action, they always told me for wait. I have already paid him rs. 2000 in cash mode. So, i am always requested them to reverse my amount or contact me to technical team via phone but no any positive response taken by phonepe, it is very disappointing. Really very worst service provided from phonepe. Only i want to reverse my amount. According to transaction process a transaction is always in commit/rollback or initial state but it is showing in processing state it is only play with customer.
Mob no.- [protected]
Transaction id: p1710141024312972091222
Dated: 14/10/2017.

I did a transaction over phone pe app of an amount rs.50, 500/- on 10/10/2017. But the transaction was failed. The transaction id of the failed transaction is p1710102035409695719193. It's been 5 days since the transaction happened but still i didn't get my money back into my account. Please look into this as soon as possible. My mobile number is [protected]. It is happening so frequently. Try to fix it permanently.

These people are big cheaters, fake. I paid my landline bill of rs 960 on 27th september 2017, transaction id: nx[protected].

Don’t know how money got debited twice, that time it was showing transaction successful. Next day notification comes transaction failed, but money got debited.

It is phonepe’s responsibility to refund back without saying, but no steps were taken. On 30th september i raised ticket and then was told that amount will be reversed into my bank account till 12th oct 2017.

On 12th oct 2017, no money is returned back, and new question arrives to confirm whether it is double debit or not? Due to very much hectic schedule, i couldn't reply. Next day reply comes "we waited for details and did not receive, so we are assuming that issue is resolved".

How can issue be resolved when no money is credited back.

When i called customer care for the same, they told that same person will assist you so wait till their reply. I mean then what is that customer care for?

When i told to escalate my call to your team leader they told there is not a team leader. Such a liar.

It's going to be a full month, i just want my money back

I invited a friend as per the the tc of the phonepe.. My friend did a first upi transaction in front of me.. He got 75rs cashback as per there offers.. But as i invited that friend i dint received any money for the successfull invitition even after 24hrs.. The company lies.. And it s cheating to many customers like me... I request the authorities to look after them and save the customers from those lies.