PhonePe Complaints & Reviews

These people are big cheaters, fake. I paid my landline bill of rs 960 on 27th september 2017, transaction id: nx[protected].

Don’t know how money got debited twice, that time it was showing transaction successful. Next day notification comes transaction failed, but money got debited.

It is phonepe’s responsibility to refund back without saying, but no steps were taken. On 30th september i raised ticket and then was told that amount will be reversed into my bank account till 12th oct 2017.

On 12th oct 2017, no money is returned back, and new question arrives to confirm whether it is double debit or not? Due to very much hectic schedule, i couldn't reply. Next day reply comes "we waited for details and did not receive, so we are assuming that issue is resolved".

How can issue be resolved when no money is credited back.

When i called customer care for the same, they told that same person will assist you so wait till their reply. I mean then what is that customer care for?

When i told to escalate my call to your team leader they told there is not a team leader. Such a liar.

It's going to be a full month, i just want my money back

I invited a friend as per the the tc of the phonepe.. My friend did a first upi transaction in front of me.. He got 75rs cashback as per there offers.. But as i invited that friend i dint received any money for the successfull invitition even after 24hrs.. The company lies.. And it s cheating to many customers like me... I request the authorities to look after them and save the customers from those lies.

I had ordered a casio enticer ladies watch from flipkart through phonepe on 5 oct17. I had paid 3398 rs from my sbi acct but order was not successful. Money was deducted from my acct. Since that day i have been asking for refund of my money but to no avail. Moreover, no one picks up call at the customer support center. Infact i doubt if there is any customer support branch of phonepe

Hello team,

Please find the below details are received from axis bank. I tried to carry out transaction but it got declined so initially contacted bank representative but as per their revert it need to be looked from your end. Kindly check it and do the needful to resolve asap.

Name - bhavin shah
Reg mo. - [protected]

Regards,
Bhavin

I have done a recharge of rs 399 to jio number [protected] on 12 oct 17 through phone or app and same time 399 rs deducted from the account but i have not received my recharge till now. Neither received my recharge nor my amount if transaction was not successful. More than 2 days passed. My transaction i'd is nx[protected]. This company is totally fraud. If i recharged with any other app like paytm or freecharge, it would hardly take a minute. Kindly do needful and refund my amount of 399 or my recharge should successful otherwise i will go to file a case in consumer court against phone pe.
Thanks

I have recharge my jio no with jio 399 pack 22 hours ago my recharge is still under processing¿¿. Please hlp

Transaction i'd =nx[protected]

Phonepe
₹ 30
Txn. Id : t1710131007596069722220
Txn. Status : successful
Credited to : wallet updated balance: ₹ 30
Order id : nx[protected]
This is my txn id recharge sucess in display but recharge not suceess in my number please refund my balance.
[protected]. (10.07am).
Nx[protected].
Utr[protected].

Customer,

We have not received the final confirmation from your bank on this transaction. These exceptions happen when banking payment gateways are facing some technical outages.

Please do not worry, your money is absolutely safe in the banking system.

In case money was deducted from your account, your bank could take 7–9 working days to credit the refund to your account. The refund will be credited with the same utr number as that of the original payment.

Please reach out to us if refund is not received within 7–9 working days.

Regards,
Phonepe

I have paid mseb bill of rs. 280 through phonepe on 24/09/2017. But still on present date also mseb official website showing it as unpaid bill. Many times i have tried to call cutomer care of phonepe but they are not naswering call as well as e-mail. Plz solve this issue fast.

Transaction id is - nx[protected]
E-mail - [protected]@gmail.com

I made a recharge was done of rs 399 around 8:30 pm on 12th oct 2017. It was done thorugh phone pe. But status of the transection is still showing processing after 4hours. Money was debited form my bank acoount linked with phone pe. There is no call form the excutive and i am still waiting for the rechrge to get complete. Or less i want my money back.

Respect sir/ma'am,
I complaint to them that ' hi, i m very disappointed after that transaction which was initiated on 13th august, 2017' i shared ' transaction no.- p1708131335168572176317' the 'transaction was for rs 7, 135'.. I told them ' i was transferring this amount to my zebpay account through qr code. Qr code had timings of 1-2 min.. I used phonepay to scan that code to pay. Payment deducted from my account but qr code timing had ended. Till now i did nt get my payment in zebpay. I also contacted to payu payment route of zebpay they said payment was not received by us and shared failed codes : [protected] and [protected]
This was happened with me they are saying they are working on it since 7 september, but now they are not even replying.

Please help. Thats hard earned money.

NX[protected] my jio recharge not done of 399 but payment debit from my bank account plz done my recharge or refund my money customer care number not answer my call my jio number is [protected] plz help me.this is fraud company.cheat innocent peoples.its very bad for narendra modi dream for cashless system.plz take a strict action for phonepe.com

Sir mene 399 ka jio recharge kiya hai aur
Muge 100 rs. Ka cash beck milna chaye tha jo nahi mila aur ye offer 12 oct se chalu hai aur mene 12oct. Ko hi recharge kiya hai aur sir trams and condition me kahi bhi nahi likh rakha hai ki12 oct. Se
Pahle jio recharge kar liya hai usko cash
Beck nahi milega. Please help me.
Nahi to me cangumar court me apply karunga
Sir pahle kabhi esa nahi hua

Id no. Pzt[protected]tkz1101 - refund of rs.90 from flipkart for cancelled order to phonepe has not been credited to my phonepe wallet till date.
I have sent payment to flipkart through phonepe on[protected] for an offer from flipkart that 20% cash discount if the payment was done through phonepe only. Immediately after payment i received a message from phonepe the transaction was failed and the amount would be refunded in 6 days but amount of rs.450 debited in my account on that day. I cancelled the order on[protected] in flipkart for which i received only rs.360/- and was informed by flipkart that vide id no. Pzt[protected]tkz1101 rs.90 sent to phonepe. When i saw my account in phonepe the amount of rs. 90 was not seen. My mobile no. [protected].

My mobile number is [protected] i have done transaction for 50000 thousand amount got debited but the transaction got failed on 09/10/2017. I called up call centre they said that amount has been reversed but i have not received my money back. I am need of funds urgent please do needfull as earliest. Feed up the service of phone pee. I wanted my 50000 at any cost by tomorrow

I have done recharge of rs.500 and 500 and 450 to idea number through phonepe app on 25/26-sep-2017. Transaction id is nx[protected]/nx[protected]/nx[protected]. Transaction got failed but amount got deducted.
I was complaint phone pe customer executive my complaint no/
Ticket no.: 2427494. He told me that my amount will be refunded on[protected] but my amount not be refund yet

I have done payment for my electricity bill of rs. (2570)/- through phonepe app on 8th sep 2017 with transaction number - nx[protected]. Transaction was successful at that time trans id-nx[protected] and amount debited from my card. Later after 1 hour i got message from phonepe "transaction was failed and amount will be refunded after 8-9 days".

I have so many time connect to phonepe but no proper response. After so many time explained the issue still they are asking what is query.

Its clearly shows that phonepe is fraud company which earns money by debiting amounts from customer account and making transaction fail.

I had done a transaction through my phonepe wallet (No: [protected]) for a flipkart cod order and was supposed to receive a cashback of rs.100 within 24 hours. But it has already been 7 days and the same is not yet reflecting. Also a ticket was raised regarding the same but there is no action on it (Ticket no: 2339523). Kindly look into this and ensure that i am getting the cashback asap.

Respected sir,
Yesterday i paid my electricity bill to kesco from my debit card via phone pe app of rs 4540/-.
But transaction is on processing till yet.. And my balance has deducted through my bank account.
Kindly inform me sir about my payment.
Please resolve my query and i haven't get any refund till now.

Txn i'd is nx[protected].
My registered phone no is [protected]
Thanks& regards

Akanksha kureel

I purchased medicines etc at apollo pharmacy and paid approx rs.650 through phonepe wallet. It was debited from my account but not credited to apollo's wallet.

When i still check through mobile app it says that the transaction is successful. Raised a ticket on their portal but not getting any resolution since 10 days. All they say in their reply "please be patient. Thanks for your patience." not giving me even a date for resolution.