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Updated: Aug 1, 2026
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PhonePe reviews & complaints page 171

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A
AJAY PHALSWAL
from Gurgaon, Haryana
Oct 14, 2017
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Address: 147001

I had ordered a casio enticer ladies watch from flipkart through phonepe on 5 oct17. I had paid 3398 rs from my sbi acct but order was not successful. Money was deducted from my acct. Since that day i have been asking for refund of my money but to no avail. Moreover, no one picks up call at the customer support center. Infact i doubt if there is any customer support branch of phonepe
Oct 17, 2017
Sanjay Dhurve's response Phonepe - transaction failed and money deduction from bank but not refunded
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Sir I m sanjay dhurve I m transfer money phonepe to phonepe but my transaction shown pending & my balance is cut & is not complete transaction please I request my transaction is complete with phonepe my amount is 9500 & deducted by my account 9500 rs.but not successful transfer please phonepe I request u my money please give me refund.
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    B
    byshah09
    from Surat, Gujarat
    Oct 14, 2017
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    Hello team,

    Please find the below details are received from axis bank. I tried to carry out transaction but it got declined so initially contacted bank representative but as per their revert it need to be looked from your end. Kindly check it and do the needful to resolve asap.

    Name - bhavin shah
    Reg mo. - [protected]

    Regards,
    Bhavin
    View replies
    I rate 1 star bcoz i couldnt add my axis asap in phonpe so plz help m7 to resolv this prob
    Reply
    Axis Bank Customer Care's response, Dec 11, 2018
    Hi, we are here to help. Please inbox the screenshot of the error for us to assist you. Sorry for the trouble. Regards, Team Axis Bank.
    i am unable to transfer money via phonepe or Google pay. every time bank decline and drop message only one transaction you can in 24 hours.

    bad experience with Axis Bank.
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      A
      alok201285
      from Dhule, Maharashtra
      Oct 14, 2017
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      Address: Nagpur, Maharashtra, 440013
      Website: Phone pe

      I have done a recharge of rs 399 to jio number [protected] on 12 oct 17 through phone or app and same time 399 rs deducted from the account but i have not received my recharge till now. Neither received my recharge nor my amount if transaction was not successful. More than 2 days passed. My transaction i'd is nx[protected]. This company is totally fraud. If i recharged with any other app like paytm or freecharge, it would hardly take a minute. Kindly do needful and refund my amount of 399 or my recharge should successful otherwise i will go to file a case in consumer court against phone pe.
      Thanks
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        P
        Papai786
        from Jayamkondacholapuram, Tamil Nadu
        Oct 13, 2017
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        Address: 602106

        I have recharge my jio no with jio 399 pack 22 hours ago my recharge is still under processing¿¿. Please hlp

        Transaction i'd =nx[protected]
        View replies
        399 plan is not working properly is showing processing 4 days is to bad app phonepe better paytm app
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          V
          veerababuvatturi
          from Kakinada, Andhra Pradesh
          Oct 13, 2017
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          Address: 533006
          Website: PHONEPE APP

          Phonepe
          ₹ 30
          Txn. Id : t1710131007596069722220
          Txn. Status : successful
          Credited to : wallet updated balance: ₹ 30
          Order id : nx[protected]
          This is my txn id recharge sucess in display but recharge not suceess in my number please refund my balance.
          [protected]. (10.07am).
          Nx[protected].
          Utr[protected].
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            S
            Sure1985
            from Faridkot, Punjab
            Oct 13, 2017
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            Address: Chandigarh, Punjab

            Customer,

            We have not received the final confirmation from your bank on this transaction. These exceptions happen when banking payment gateways are facing some technical outages.

            Please do not worry, your money is absolutely safe in the banking system.

            In case money was deducted from your account, your bank could take 7–9 working days to credit the refund to your account. The refund will be credited with the same utr number as that of the original payment.

            Please reach out to us if refund is not received within 7–9 working days.

            Regards,
            Phonepe
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              P
              Prashantrade
              from Mumbai, Maharashtra
              Oct 13, 2017
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              Website: phonepe

              I have paid mseb bill of rs. 280 through phonepe on 24/09/2017. But still on present date also mseb official website showing it as unpaid bill. Many times i have tried to call cutomer care of phonepe but they are not naswering call as well as e-mail. Plz solve this issue fast.

              Transaction id is - nx[protected]
              E-mail - [protected]@gmail.com
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                A
                Abhiz Sharma
                from Kolkata, West Bengal
                Oct 13, 2017
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                Address: Kolkata, West Bengal

                I made a recharge was done of rs 399 around 8:30 pm on 12th oct 2017. It was done thorugh phone pe. But status of the transection is still showing processing after 4hours. Money was debited form my bank acoount linked with phone pe. There is no call form the excutive and i am still waiting for the rechrge to get complete. Or less i want my money back.
                View replies
                I am also facing the same issue even after raise a ticket no response from cc.
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                  A
                  Abhinav96
                  from Delhi, Delhi
                  Oct 12, 2017
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                  Address: New Delhi, Delhi, 110053

                  Respect sir/ma'am,
                  I complaint to them that ' hi, i m very disappointed after that transaction which was initiated on 13th august, 2017' i shared ' transaction no.- p1708131335168572176317' the 'transaction was for rs 7, 135'.. I told them ' i was transferring this amount to my zebpay account through qr code. Qr code had timings of 1-2 min.. I used phonepay to scan that code to pay. Payment deducted from my account but qr code timing had ended. Till now i did nt get my payment in zebpay. I also contacted to payu payment route of zebpay they said payment was not received by us and shared failed codes : [protected] and [protected]
                  This was happened with me they are saying they are working on it since 7 september, but now they are not even replying.

                  Please help. Thats hard earned money.
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                    C
                    channipaji
                    from Shahabad, Haryana
                    Oct 13, 2017
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                    Address: Ludhiana, Punjab, 141001

                    NX[protected] my jio recharge not done of 399 but payment debit from my bank account plz done my recharge or refund my money customer care number not answer my call my jio number is [protected] plz help me.this is fraud company.cheat innocent peoples.its very bad for narendra modi dream for cashless system.plz take a strict action for phonepe.com
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                      J
                      Jai Narayan Meena
                      from Chandigarh, Chandigarh
                      Oct 12, 2017
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                      Sir mene 399 ka jio recharge kiya hai aur
                      Muge 100 rs. Ka cash beck milna chaye tha jo nahi mila aur ye offer 12 oct se chalu hai aur mene 12oct. Ko hi recharge kiya hai aur sir trams and condition me kahi bhi nahi likh rakha hai ki12 oct. Se
                      Pahle jio recharge kar liya hai usko cash
                      Beck nahi milega. Please help me.
                      Nahi to me cangumar court me apply karunga
                      Sir pahle kabhi esa nahi hua
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                        H
                        hganesan.02
                        from Paramagudi, Tamil Nadu
                        Oct 12, 2017
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                        Address: Sivaganga, Tamil Nadu, 630561
                        Website: PHONEPE

                        Id no. Pzt[protected]tkz1101 - refund of rs.90 from flipkart for cancelled order to phonepe has not been credited to my phonepe wallet till date.
                        I have sent payment to flipkart through phonepe on[protected] for an offer from flipkart that 20% cash discount if the payment was done through phonepe only. Immediately after payment i received a message from phonepe the transaction was failed and the amount would be refunded in 6 days but amount of rs.450 debited in my account on that day. I cancelled the order on[protected] in flipkart for which i received only rs.360/- and was informed by flipkart that vide id no. Pzt[protected]tkz1101 rs.90 sent to phonepe. When i saw my account in phonepe the amount of rs. 90 was not seen. My mobile no. [protected].
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                          R
                          Ranjith1987
                          from Hyderabad, Telangana
                          Oct 12, 2017
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                          Address: Karimnagar, Andhra Pradesh, 505327

                          My mobile number is [protected] i have done transaction for 50000 thousand amount got debited but the transaction got failed on 09/10/2017. I called up call centre they said that amount has been reversed but i have not received my money back. I am need of funds urgent please do needfull as earliest. Feed up the service of phone pee. I wanted my 50000 at any cost by tomorrow
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                            M
                            Mohit17257
                            from Delhi, Delhi
                            Oct 10, 2017
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                            Resolved

                            I have done recharge of rs.500 and 500 and 450 to idea number through phonepe app on 25/26-sep-2017. Transaction id is nx[protected]/nx[protected]/nx[protected]. Transaction got failed but amount got deducted.
                            I was complaint phone pe customer executive my complaint no/
                            Ticket no.: 2427494. He told me that my amount will be refunded on[protected] but my amount not be refund yet
                            Oct 18, 2017
                            Complaint marked as Resolved 
                            My problem not be resolved yet my email id is [email protected] and phone no is 8802537798
                            Oct 18, 2017
                            Updated by Mohit17257                             reminder
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                              D
                              D_C_Patel
                              from Mumbai, Maharashtra
                              Oct 10, 2017
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                              I have done payment for my electricity bill of rs. (2570)/- through phonepe app on 8th sep 2017 with transaction number - nx[protected]. Transaction was successful at that time trans id-nx[protected] and amount debited from my card. Later after 1 hour i got message from phonepe "transaction was failed and amount will be refunded after 8-9 days".

                              I have so many time connect to phonepe but no proper response. After so many time explained the issue still they are asking what is query.

                              Its clearly shows that phonepe is fraud company which earns money by debiting amounts from customer account and making transaction fail.
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                                K
                                Kaustav Max Ghosh
                                from Chennai, Tamil Nadu
                                Oct 10, 2017
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                                Address: Kolkata, West Bengal, 700034

                                I had done a transaction through my phonepe wallet (No: [protected]) for a flipkart cod order and was supposed to receive a cashback of rs.100 within 24 hours. But it has already been 7 days and the same is not yet reflecting. Also a ticket was raised regarding the same but there is no action on it (Ticket no: 2339523). Kindly look into this and ensure that i am getting the cashback asap.
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                                  K
                                  Kureel Akanksha
                                  from Kanpur, Uttar Pradesh
                                  Oct 10, 2017
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                                  Website: support@phonepe .com

                                  Respected sir,
                                  Yesterday i paid my electricity bill to kesco from my debit card via phone pe app of rs 4540/-.
                                  But transaction is on processing till yet.. And my balance has deducted through my bank account.
                                  Kindly inform me sir about my payment.
                                  Please resolve my query and i haven't get any refund till now.

                                  Txn i'd is nx[protected].
                                  My registered phone no is [protected]
                                  Thanks& regards

                                  Akanksha kureel
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                                    Vishwa308
                                    from Kayankulam, Kerala
                                    Oct 8, 2017
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                                    I purchased medicines etc at apollo pharmacy and paid approx rs.650 through phonepe wallet. It was debited from my account but not credited to apollo's wallet.

                                    When i still check through mobile app it says that the transaction is successful. Raised a ticket on their portal but not getting any resolution since 10 days. All they say in their reply "please be patient. Thanks for your patience." not giving me even a date for resolution.
                                    View replies
                                    Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APOLD-12 in your mail to enable us to address your concern on priority.
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                                      Kartik Tank
                                      from Rajkot, Gujarat
                                      Oct 5, 2017
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                                      Address: Rajkot, Gujarat, 360004

                                      I have ordered a samsung memory card evo plus 32gb from flipkart the payment was done through phonepe on date 19/09/2017 the transaction id on phonepe is nx[protected], flipkart transaction id is : tx[protected] and order no: od[protected], now the phonepe says the transaction was successfully done but i loged issue to the flipkart they informed me that the payment was unsuccessfull now they both are not giving me any response neither giving me items not returning back my money. I have so many times contacted with both company but they did not provided me any proper response.
                                      Here are the screenshots for both are attached herewith
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                                        R
                                        Rinku Maheshwari
                                        from Delhi, Delhi
                                        Oct 5, 2017
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                                        Address: New Delhi, Delhi
                                        Website: www.phonepe.com/en

                                        Phone pe company completely fake. They are showing fake offers on their app. And their customers support services also very bad. They mentioned on their app an offer of cashback which is if you guys do a transaction by using upi you will get 50% cashback (Upto 100 rs.) on your first transaction completely fake. But, i haven't received any cashback from them.

                                        My register mobile no on phone pe app is [protected].
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