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Updated: May 12, 2026
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PhonePe reviews & complaints page 171

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P
Prashantrade
from Mumbai, Maharashtra
Oct 13, 2017
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Website: phonepe

I have paid mseb bill of rs. 280 through phonepe on 24/09/2017. But still on present date also mseb official website showing it as unpaid bill. Many times i have tried to call cutomer care of phonepe but they are not naswering call as well as e-mail. Plz solve this issue fast.

Transaction id is - nx[protected]
E-mail - [protected]@gmail.com
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    A
    Abhiz Sharma
    from Kolkata, West Bengal
    Oct 13, 2017
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    Address: Kolkata, West Bengal

    I made a recharge was done of rs 399 around 8:30 pm on 12th oct 2017. It was done thorugh phone pe. But status of the transection is still showing processing after 4hours. Money was debited form my bank acoount linked with phone pe. There is no call form the excutive and i am still waiting for the rechrge to get complete. Or less i want my money back.
    View replies
    I am also facing the same issue even after raise a ticket no response from cc.
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      A
      Abhinav96
      from Delhi, Delhi
      Oct 12, 2017
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      Address: New Delhi, Delhi, 110053

      Respect sir/ma'am,
      I complaint to them that ' hi, i m very disappointed after that transaction which was initiated on 13th august, 2017' i shared ' transaction no.- p1708131335168572176317' the 'transaction was for rs 7, 135'.. I told them ' i was transferring this amount to my zebpay account through qr code. Qr code had timings of 1-2 min.. I used phonepay to scan that code to pay. Payment deducted from my account but qr code timing had ended. Till now i did nt get my payment in zebpay. I also contacted to payu payment route of zebpay they said payment was not received by us and shared failed codes : [protected] and [protected]
      This was happened with me they are saying they are working on it since 7 september, but now they are not even replying.

      Please help. Thats hard earned money.
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        C
        channipaji
        from Shahabad, Haryana
        Oct 13, 2017
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        Address: Ludhiana, Punjab, 141001

        NX[protected] my jio recharge not done of 399 but payment debit from my bank account plz done my recharge or refund my money customer care number not answer my call my jio number is [protected] plz help me.this is fraud company.cheat innocent peoples.its very bad for narendra modi dream for cashless system.plz take a strict action for phonepe.com
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          J
          Jai Narayan Meena
          from Chandigarh, Chandigarh
          Oct 12, 2017
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          Sir mene 399 ka jio recharge kiya hai aur
          Muge 100 rs. Ka cash beck milna chaye tha jo nahi mila aur ye offer 12 oct se chalu hai aur mene 12oct. Ko hi recharge kiya hai aur sir trams and condition me kahi bhi nahi likh rakha hai ki12 oct. Se
          Pahle jio recharge kar liya hai usko cash
          Beck nahi milega. Please help me.
          Nahi to me cangumar court me apply karunga
          Sir pahle kabhi esa nahi hua
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            H
            hganesan.02
            from Paramagudi, Tamil Nadu
            Oct 12, 2017
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            Address: Sivaganga, Tamil Nadu, 630561
            Website: PHONEPE

            Id no. Pzt[protected]tkz1101 - refund of rs.90 from flipkart for cancelled order to phonepe has not been credited to my phonepe wallet till date.
            I have sent payment to flipkart through phonepe on[protected] for an offer from flipkart that 20% cash discount if the payment was done through phonepe only. Immediately after payment i received a message from phonepe the transaction was failed and the amount would be refunded in 6 days but amount of rs.450 debited in my account on that day. I cancelled the order on[protected] in flipkart for which i received only rs.360/- and was informed by flipkart that vide id no. Pzt[protected]tkz1101 rs.90 sent to phonepe. When i saw my account in phonepe the amount of rs. 90 was not seen. My mobile no. [protected].
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              M
              Mayur 6565
              from Pune, Maharashtra
              Oct 12, 2017
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              money debited but recharge is not done

              Address: Pune, Maharashtra, 410501
              Website: www.phonepe.com

              Yesterday[protected] i have did the recharge of 399 of jio but money is debited from bank account but recharge is still showing processing after completing 14hrs i want my refund.. My transection id is nx[protected],,, my ticket id is #2571730 i have contacted there customer service support they said we will contact soon but still after 14hrs no call from them even i have called there customer care number [protected] they are not receiving...
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              R
              Ranjith1987
              from Hyderabad, Telangana
              Oct 12, 2017
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              Address: Karimnagar, Andhra Pradesh, 505327

              My mobile number is [protected] i have done transaction for 50000 thousand amount got debited but the transaction got failed on 09/10/2017. I called up call centre they said that amount has been reversed but i have not received my money back. I am need of funds urgent please do needfull as earliest. Feed up the service of phone pee. I wanted my 50000 at any cost by tomorrow
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                M
                Mohit17257
                from Delhi, Delhi
                Oct 10, 2017
                Resolved
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                Resolved

                I have done recharge of rs.500 and 500 and 450 to idea number through phonepe app on 25/26-sep-2017. Transaction id is nx[protected]/nx[protected]/nx[protected]. Transaction got failed but amount got deducted.
                I was complaint phone pe customer executive my complaint no/
                Ticket no.: 2427494. He told me that my amount will be refunded on[protected] but my amount not be refund yet
                Oct 18, 2017
                Complaint marked as Resolved 
                My problem not be resolved yet my email id is [email protected] and phone no is 8802537798
                Oct 18, 2017
                Updated by Mohit17257                 reminder
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                  D
                  D_C_Patel
                  from Mumbai, Maharashtra
                  Oct 10, 2017
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                  I have done payment for my electricity bill of rs. (2570)/- through phonepe app on 8th sep 2017 with transaction number - nx[protected]. Transaction was successful at that time trans id-nx[protected] and amount debited from my card. Later after 1 hour i got message from phonepe "transaction was failed and amount will be refunded after 8-9 days".

                  I have so many time connect to phonepe but no proper response. After so many time explained the issue still they are asking what is query.

                  Its clearly shows that phonepe is fraud company which earns money by debiting amounts from customer account and making transaction fail.
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                    K
                    Kaustav Max Ghosh
                    from Chennai, Tamil Nadu
                    Oct 10, 2017
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                    Address: Kolkata, West Bengal, 700034

                    I had done a transaction through my phonepe wallet (No: [protected]) for a flipkart cod order and was supposed to receive a cashback of rs.100 within 24 hours. But it has already been 7 days and the same is not yet reflecting. Also a ticket was raised regarding the same but there is no action on it (Ticket no: 2339523). Kindly look into this and ensure that i am getting the cashback asap.
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                      K
                      Kureel Akanksha
                      from Kanpur, Uttar Pradesh
                      Oct 10, 2017
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                      Website: support@phonepe .com

                      Respected sir,
                      Yesterday i paid my electricity bill to kesco from my debit card via phone pe app of rs 4540/-.
                      But transaction is on processing till yet.. And my balance has deducted through my bank account.
                      Kindly inform me sir about my payment.
                      Please resolve my query and i haven't get any refund till now.

                      Txn i'd is nx[protected].
                      My registered phone no is [protected]
                      Thanks& regards

                      Akanksha kureel
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                        V
                        Vishwa308
                        from Kayankulam, Kerala
                        Oct 8, 2017
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                        I purchased medicines etc at apollo pharmacy and paid approx rs.650 through phonepe wallet. It was debited from my account but not credited to apollo's wallet.

                        When i still check through mobile app it says that the transaction is successful. Raised a ticket on their portal but not getting any resolution since 10 days. All they say in their reply "please be patient. Thanks for your patience." not giving me even a date for resolution.
                        View replies
                        Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APOLD-12 in your mail to enable us to address your concern on priority.
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                          K
                          Kartik Tank
                          from Rajkot, Gujarat
                          Oct 5, 2017
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                          Address: Rajkot, Gujarat, 360004

                          I have ordered a samsung memory card evo plus 32gb from flipkart the payment was done through phonepe on date 19/09/2017 the transaction id on phonepe is nx[protected], flipkart transaction id is : tx[protected] and order no: od[protected], now the phonepe says the transaction was successfully done but i loged issue to the flipkart they informed me that the payment was unsuccessfull now they both are not giving me any response neither giving me items not returning back my money. I have so many times contacted with both company but they did not provided me any proper response.
                          Here are the screenshots for both are attached herewith
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                            R
                            Rinku Maheshwari
                            from Delhi, Delhi
                            Oct 5, 2017
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                            Address: New Delhi, Delhi
                            Website: www.phonepe.com/en

                            Phone pe company completely fake. They are showing fake offers on their app. And their customers support services also very bad. They mentioned on their app an offer of cashback which is if you guys do a transaction by using upi you will get 50% cashback (Upto 100 rs.) on your first transaction completely fake. But, i haven't received any cashback from them.

                            My register mobile no on phone pe app is [protected].
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                              G
                              Gajendrasn
                              from Mumbai, Maharashtra
                              Oct 5, 2017
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                              receipt required for electricity bill payment with transaction number - nx170921192112050

                              Address: New Delhi, Delhi, 110044
                              Website: www.phonepe.com

                              Dear sir/ma'am,

                              I have done payment for my electricity bill of rs. 5077 /- through phonepe app on 21st sep 2017 with transaction number - nx[protected]

                              I did not received the receipt for the same. I request you to please send a copy of receipt to my email on urgent basis. I am attaching the snapshot of the transaction done through app.

                              —
                              Thanks with regards

                              Gajendra...
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                              Vishal Vanpariya
                              from Coimbatore, Tamil Nadu
                              Oct 3, 2017
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                              money cut from bank but it not received

                              Address: Bhavnagar, Gujarat

                              Hello friend
                              I have using phonepe application in my mobile.
                              It is payment application.
                              I have payment (80 rupees) my money to someone at that time my money is cut from my bank account but payment was not done ant it was in processing till now. My money is cut no any refund no any receive my money.
                              I have so many time connect to phonepe but no proper response.
                              I hope my problem resolve soon.
                              Thank...
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                              Meer Hasan
                              from Hyderabad, Telangana
                              Sep 29, 2017
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                              Address: 560037

                              Hi,

                              I have done recharge of rs.399 to jio number through phonepe app on 3rd-sep-2017. Transaction id is nx[protected].. Transaction got failed but amount got deducted. Rs.125 got deducted from phonepe wallet and rs.274 got deducted from credit card for total sum of rs.399.
                              I was informed to contact respective bank. How can i contact the bank to refund the phonepe wallet amount rs.125? Please help out to get the amount refund.

                              Regards,
                              Meer.
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                                V
                                vicky010
                                from Delhi, Delhi
                                Sep 29, 2017
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                                I did transaction to my friend ([protected]) two times of 167rs at last night[protected] using phonepe application. And my transactions got failed, 334rs is debited from my account despite of transaction failed. And i didn't get return my debited amount. I called to phone pe customer care number, they said that your your debited amount is returned, but i didn't get any amount so plzz help
                                Sep 29, 2017
                                Updated by vicky010                                 I did transaction to my friend([protected]) two times of 167rs at last night[protected] using phonepe application.and my transactions got failed, 334rs is debited from my account despite of transaction failed.and i didn't get return my debited amount.i called to phone pe customer care number, they said that your your debited amount is returned, but i didn't get any amount so plzz help
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                                  M
                                  Manish Palawat
                                  from Udaipur, Rajasthan
                                  Sep 28, 2017
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                                  Address: Jaipur, Rajasthan, 302017
                                  Website: www.phonepe.com/en

                                  This was happened on 6th of september 2017 when i was transfering amount of 1000 from my sbi account to other icici account. The transaction was failed due to some reason i dont know. When i contact them, they said it would take time of 7 to 9 buisness days but till now my amount has not be transferred back yo my account.

                                  Date of incident : 6/september/2017

                                  My registered mobile no : [protected]
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